@JustinaD wrote:
I will continue to escalate this issue to the highest degree necessary and have decided to fly other airlines after my last scheduled trip in December.
Has anyone else had this issue or concern with missing or stolen items from checked luggage? Is 2 free checked bags worth the potential cost of theft?
It doesn't sound like you are looking for any suggestion or follow up from the community.
For other readers, I'd suggest not to check anything valuable, and if you did have something in there you have to check at the arrival airport to show that there is damage or something missing within four hours.
As far as the theft goes there isn't a lot of opportunity at most airports as the bags go moving around very quickly and I wouldn't change my flying habits when it isn't certain (or perhaps even likely) that someone employed by Southwest was responsible. Southwest isn't the one with the scanners - if someone were to see into the luggage and identify something valuable that person probably isn't a Southwest employee.
If your item was valuable enough to qualify then file a police report, and maybe pursue insurance.
Home airport MDW, frequent visitor to MCO to see the mouse.
