Southwest Airlines Community

Hello.   Since your ticket was tied to his reservation number and his paid ticket, my presumption is that your ticket woud have canceled at the same time that your husband canceled the reservation.   If anyone knows different, please feel free to chime in. ... View more

Hello.   If you have read some of the other posts about the EBCI price increase, you are not alone. in being upset about the price increase.   The increase will probably mean that fewer people will sign up for EBCI which should mean that your chances of snagging a good seat by checking in yourself exactly 24 hours pre departure would increase.   Your comment would seem to indicate that two people will be travelling at Christmas, so another option would be to have one person buy EBCI, and have that person board and save a seat for the other. Southwest does not prohibit seat saving. ... View more

@lehmaac wrote: Our group of 5 (2 adults, 3 children) is divided into 2 reservations. My daughter & I booked using points, the toher 3 tickets were purchased. All 5 tickets have EB checkin. Is there a way to link the reservations to increase the chances of sitting next to each other? Thanks Afternoon.   There's no point in doing what you asked. Why? Because boarding position priorities were determined by date/time of the respective EBCI purchases. Those were set when each of the two reservations were completed.  So linking the reservations won't change that.   If one party has boarding positions dramatically different than the other you have two options: 1)  Have the earlier party board and save seats (if that's the party of 3 that makes it easier) 2) Have the earlier party join the later party in the boarding process - of course boarding later increases the risk of adjacent seats not being available.         ... View more

@pumpkingirl60 wrote: How fast can this be done? I have a flight in 4 days   changed my license to my new married name.   Perhaps it woud be easier, at this point, to follow Lindsey's advice from earlier in the thread:   " "Hi @tailakellie,   This is actually a question for the TSA - you can find more (and official) information here. That said, I can tell you that typically, if you bring along a copy of your marriage license as proof of your recent name change, the TSA will accept your form of ID. However, you should still verify that with TSA and reach out to them for the final word!     Lindsey Community Manager The Southwest Airlines Community " ... View more

Morning.   Assuming all four tickets are bought o one reservation, the chances are pretty good that the numbers will be consecutive.  The way EBCI allocates boarding positions is by the date/time the EBCI was purchased. So if the tickets are bought on one reservation (one click of the purchase button) all four tickets should have an identical time bought. I guess there's a chance another customer could have hit the purchase button at exactly the same time as you do, which might upset the .process.   If the 4 tickets are bought with 4 reservtions (and 4 different bought time) the situation might be different. ... View more

@Meihuei wrote: Can someone explain what this error message means? I am having issues to apply unused travel funds to my future trip. thanks!   Please remove this fund and re-enter the information confirming the following: The confirmation number is entered correctly. The passenger name on the reservation is entered correctly. The reservation was purchased online via southwest.com or swabiz.com or mobile.southwest.com or Southwest Vacations. Purchases made through Southwest Groups, Southwest ticket counters, or other Travel Agencies cannot be accessed on southwest.com.   If you have questions or require further assistance, please contact a Southwest Airlines Customer Representative at 1-800-I-FLY-SWA (1-800-435-9792). (SW500105) Hello. Normally one gets that message when something in the input information is incorrect. The  confirmation number is incorrect or the spelling of the passenger's name is incorrect or the name and the confirmation number do not match.   A common error is inputting an "O" when it should be "0" (zero). I've seen that message lots of times, but typically it happens to me when my input information contains an error.   I've found that doing a cut and paste of the confirmation number helps eliminate errors. ... View more

@DancingDavidE wrote: @tkhagan wrote: I am traveling Business Select today. My electronic boarding pass had a free drink coupon. However, now that we are boarded, the pass will not pull up, so I have lost my free drink. The flight attendant was not helpful at all (rare for SWA and really surprised me) and just stated that it should still  be on my app.  Is there a remedy here, or did I just lose out? Anyway - to solve your issue for next time - if you are using iOS always download your boarding pass to your wallet, or take screen shots. As you noted the airline app won't regenerate the boarding pass after the scheduled departure, so this comes in handy even at the airport during big delays.    In the iOS app if you download to the wallet you'll be able to scroll to a second screen to get the beverage ticket. It won't show on the first page but you can scroll, or I forget if you click to "more info" or something that opens the dialog that shows the BS fare.   You can also reprint the boarding pass at the gate to have a backup copy if you have time. (Assuming you didn't want to print one at check-in or else this question wouldn't have come up.)   Edit: sorry, I was reading out of order - what @elijahbrantley said about Apple Wallet / Google WhateverTheyCallIt.   Anyone using the andoid app should be able o save a copy of the boarding pass to either google pay or the phone's photo album. ... View more

@elijahbrantley wrote: I once gave a FA a Kick Tail for a drink instead of a drink coupon because I had the KT with me, but I didn't have the coupon. LOL     LOL!  If you got a drink, the FA earned the kick tail!!! ... View more

@Dashadeaux wrote: Thank You Spleeze!!!   I too am unable to visit the southwest site with my VPN enabled...   You analysis is spot on. I suspect that you are not in the US -- right?   Another option would be to use the Southwest app on your cell phone IN CELL DATA MODE as opposd to WiFi mode.   Based on what others have said, if a notebook/tablet/desktop conecting to the internet via ISP won't connect to southwest.com ,then a cell conected in the same way is also unlikely to work, but it the cell is connected to a cell data source,the  connection may be possible.   Search within this forum and you'll see lots of discussion on your topic. ... View more

@tkhagan wrote: Initially, I thought she was not willing to be helpful. But I am happy to say that I misunderstood what she was telling me and all is well now.  I did give her a Kick Tail card for having to deal with my cranky morning self.  Once again, SWA comes through with the best customer service in the industry! HA --- now that is a rarity -- a previously cranky passenger who is now happy! Thanks for reinforcing the FA's good behavior by handing out a kick tail!! ... View more

Sorry to hear about your travel troubles.   The rule of thumb is that if the airline cancels your flight, you are entitled to a refund -- even on a non refundable fare bought with travel funds. So you were given bad advice.   I'd advise you to contact Southwest by e-mail, and explain what happened -- ie Southwest cancelled your flight. Then ask for a refund. Details on how to send the airline an e-mail are on the top left of the contact us webpage   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US    Just as a point of reference, the weather problem could have been at the the city where the  aircraft was before it got to your city, or if a connection was invloved, it could have been at the city where the connection was due to occur. So the problem might not have been at LGA, but instead somewhere else. ... View more

Hello. Hope you enjoy your fl;ight with your grandaughter.   The answer to your question is more comp[licated than you would think as it depends on which type of aircraft you will be on (737-700 vs 737-800 vs 737Max8) AND where on the aircraft you will be sitting because not all seat on any of the planes are the same width.   The safe answer is if the seat is if the seat is no more than 15.5 inches wide it will fit anytwhere. It could be more, but since Southwest does not assign seats, it cannot guarantee that you'd be in one of the wider seats.   As i said width varies by plane type and location on the plane:   https://www.southwest.com/html/travel-experience/in-the-air.html#our_airplanes   More details here:    https://www.southwest.com/html/customer-service/family/baby-on-board-pol.html   "Aircraft Seat Dimensions In order to determine whether a specific CRS will fit properly on the aircraft, the width of the narrowest and widest passenger seats (in inches) is available on our Flying Southwest page. When purchasing your flight, click on the hyperlinked flight number on the 'Select Flights' page to find the aircraft series size for a specific flight. You can also reach out to Customer Support and Services at (800) I-FLY-SWA (800-435-9792). While we will try our best to utilize the originally scheduled aircraft type for your journey, operational circumstances may result in an aircraft swap to an aircraft with different seat dimensions. Please note the seat configuration on each aircraft varies, and accordingly, we are unable to provide any assurance that a Customer will be seated in a seat wider than the narrowest seat. Be sure to check the width of your CRS prior to traveling. If you have further questions, please contact Customer Support and Services at (800) I-FLY-SWA (800-435-9792)."   Have a good flight!     ... View more

@woodallm04 wrote: I am experiencing a similar issue. I signed up for the Southwest Rapid Rewards Credit Card in May and as soon as I was approved I bokoed my first flight on 5/24/18 in order to take advantage of the $200 off my first purchase promotion and never received the $200 off my statement. So I thought it may take it off after the trip had been comppleted to make sure it was not refunded, and now that I have returned from my trip it still has not been added to my statement. This was the main reason I applied for this credit card to get $200 off my flight.  In general Southwest has no reponsibility for fulfilment of terms of an offer made by a firm other than Southwest.   Chase made the offer. Chase is responsible for fulfilment. So you should be discussing the matter with Chase. Since the offer is no longer available, I have no away of seeing ALL of the terms of the offer. If you have adhered to them all, you should contact Chaxe and demand that it do what it promised to do.   If Chase fails to adhere with it's agreement with you, Southwest , I presume, would want to know it as it reflects on Southwest.. If that the case, I'd suggest that you send Southwest an e-mail. Details on how to do so are on the upper left of the contact us webpage.   As a reminder, this is a customer forum, so so far you have not been discussing the situation with a Southwest employee.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US ... View more

Well, it makes no sense to me either. There are wide swaths of January and February without PVR/DTW service. Service does seem to return in March. I can't explain it.   I think you only have a few options: 1) Travel starting in March 2) Build your own return connection - starting with nonstops to either Houston or Denver (or other cities) 3) Fly Southwest DTW/PVR and a different airline PVR/DTW 4) Fly another airline  RT in January or February   Sometimes taking another airline makes sense.  Sorry, but that's the best I can do.   ... View more

@SouthwestFlyer wrote: One other place perhaps Southwest should check is that luv.southwest.com resolves to a different IP address from my location (southeast US) than my parents (northeast US).  I can tracert from my machine to luv.southwest.com, but my parents cannot (times out after about 8 hops).  Not sure if that provides any useful information or not-     Well, I'm not a Southwest employee, but am simply one who lurks and tries to be helpful. Apparently I have failed so far.   I'd suggest that you copy this entire thread and send as an e-mail to Souhwest. Be sure to include your parents' e-mail adresses Details on how to do so are on the upper left side of the contact us web page   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US     ... View more

Hi again.  I've been able to check the domain southwest.com (IP 208.94.152.100) and find no record of it being blacklisted on any public blacklist. There is a possibility that your ISP has put it on your ISP's. You'd have to check with your ISP to make that determination.   https://whatismyipaddress.com/blacklist-check   Another possibility is that your parents e-mail addresses are blacklisted. This could happen if the e-mail was hijcaked and used to send some spam. It has happened to me. Details about that are here:   https://www.doteasy.com/domain-email-and-website-hosting-articles/is-my-email-blacklisted   I know this is frustrating to you and your parents. ... View more

        @55552571 wrote: Sad news.  I called TSA and they said to contact you for ID travel requirements.   Seems like a circus when trying to get answers. You do not need id to check in at Southwest. You need a confirmation number and your name. You can get that by logging in to your account or by referring to the e-mail that Southwest sent you when you completed the booking. If you don't know how to do that you can check in by using a credit card at the airport.   Earlier in this thread I provided a link to the TSA website eplaining what you need to do if you've lost your ID. I'd suggest that you refer to  that link. TSA sets the rules about what it takes to clear security, not Southwest.   EDIT ADD: TSA knows lots about you  so they'll ask you quetions that theoretically only you know the answer. You can help by bringing other evidence with you: passport, checkbook, credit card, photo id's from other organiztions: library , etc.   Just be aware that without an ID, it will take more time to clear security.  Please be sure to allow plenty of time.   Depending on when you're traveling, you can go to your state's drivers license bureau to obtain a temporary license. ... View more

@SouthwestFlyer wrote: This issue (not receiving emails from luv.southwest.com) started several months ago.  After multiple attempts of my parents speaking with southwest customer service, I have been pulled in to offer assistance (network engineer).  I have now been trying to get this resolved for several weeks.  I've been on calls with four agents at 1-855-234-4654.  They have all tried their hardest to help resolve the issue, are tremendously polite and courteous, and call back when they say they will.          I have also been on several calls with technical members of my parents ISP-  The emails in question never get there.  We have run multiple tests- I can get emails, but my parents do not.  It is the same to both parents (separate email accounts) on the same domain.        Quick question - do they receive e-mails when making flight reservations? The e-mail address in the system will show up on the same page as that final step in the booking process? If so, just go down below to verify subscriptions.   Have you checked to verify that the e-mail addresses are properly listed within your parents accounts? There are two reasons the ISP didn't receive an e-mail 1) It wasn't sent or 2)It was sent to an incorrect e-mail address.   to verify the e-mail address as well as to verify enrollment to receive various things from Southwest 1) Log on to your southwest account 2) Click on my account 3) Move down to the left side of the page to  my preferences, communication 4) Verify subscriptions and e-mail addresses 5) If needed click on edit (want to add another e-mail address?) to add an address 6) save and then go back to subscriptions to have it point at the correct address. ... View more

@LisaCH wrote: My son's flight back to college today was delayed over three hours due to scheduled maintenance taking much longer then expected.  His flight was so late he missed his last shuttle back to school.  We are lucky his roommate was willing to take three hours out of his night to pick him up.  When this has happened to me SW has at least offered free drinks and WiFi for the passengers as a gesture to smooth over the inconvenience.  My son said all they did was offer an apology that it took longer then expected.  No other attempt at making up for their maintenance schedule problems. Is this a new lack of customer service others are seeing? Hello. I presume from you comment that your son knew he would miss his connection and decided to not get part way to his destination and be stranded? I also presume Southwest rebooked him on flights the next day? Are either of those presumptions incorrect.?   Unfortunaly, planes break down at all airlines including Southwest.. The delays inconvenience all passengers -- some more than others. Sorry that this situation caused your son  a fair amount of discomfort. ... View more

@Mochalatte116 wrote: Were you able to use the footrest and are the pictures shown approved by southwest? Thank you.  The FAA (not Southwest) rules state that items MUST be stored COMPLETELY under the seat in front of you. This insures the best opprtunity to evacuate the plane in the event an emergency evacuation is needed.   IMO, thus ANYTHING that blocks access to the aisle is forbidden. Clearly anything blocking floorspace in an aisle seat or middle seat is a clear violation of the rule.  The window seat is a bit more ambiguous as the only person being affected by the item is the person sitting in the window seat. - that is unless the item shifts in  an emergency landing. That being said, the item WOULD inhibit the evacuation of the person in the window seat and maybe others. Thus, IMO the item is also not appropriate in that seat position.   As a point of calrification, if I were sitting in a window seat and someone between the aisle and me used one of these things, I sure as heck would hit the flight attendant call button and ask that it be removed. ... View more

This apparenlty is an issue that tohers have seen. Reference the thread below:   https://www.southwestaircommunity.com/t5/Boarding/mobile-boarding-pass-not-working-correctly/m-p/79063#M1916       With onepost from the thread reproduced below   " This is an operating system error   I am using Andriod 9 aka Pi which is the latest operating system.  The barcodes from Southwest and any other service using Mobiqa are not rendering.  While most of the Andriod users do not have Andriod 9, I am looking for an answer.  See below developer comment in google issue tracker.   https://issuetracker.google.com/issues/111116577#comment1 " ... View more

@Shacka1 wrote: Will I get points for making general purchases using my SouthWest Visa card?  If so, do i have to do anything special prior to making purchases? how do I know how many points and when they have posted.  I don't know how to tell what points are coming from what, is there a breakdown somewhere?   Thank you! I believe you earn 2 RR points for everytravel related purchase (plane car, hotel) made through the Southwest website, and earn 1 RR point for every other purchase. Chase will notify Southwest of the number of points you've earned and they should be added to your RR point total within a few days of the date your credit card account closes every month.    It all happens automaticlly.   https://www.southwest.com/html/rapidrewards/partners/credit-cards/southwest-airlines-rapid-rewards-cards/index.html?clk=GSUBNAV-RR-VISA ... View more

Sorry to hear that you are running in to continuing difficulty.   Question 1: Are you located in the U.S.? That's important as there are apparently lots of problems with peole out of the U.S. trying to use the Southwest website.   Question 2: are you using a wi-fi or cellular connection when you use your phone? I ask as people that are unable to connect via computer also cannot connect via wi-fi either, but they frequently can when connecting when utilizing cell data. ... View more

@kikeglez wrote: I've tried in more than one PC with the same results. Well another option would be to try to use your phone and the Southwest app. ... View more

@kikeglez wrote: Have been trying for a long time (weeks) to log-in to my acct in www.southwest.com and the following message shows "This portion of the Southwest Airlines website is undergoing maintenance and is currently unavailable. Please try again later. We apologize for any inconvenience this may cause. If this issue persists, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792)". Have called several times to this #, password has been changed, different browsers have been used, different PC's have been used, etc... and the issue is still there. The representatives always say that they can log-in and see no problem.       Hello, that error message normally means your browser is confused in what part of Southwest's website to connect to. You have two options   1) Clear cookies on the browser you have been using, and try again  .or. 2) Use a different browser to access the website.   If southwest can log on to your account, and you cannot, that means the problem is with your machine. ... View more

You should be able to take the Promotion Code 159062 and CDP 205418 to the Hertz site and reserve a car for the same rate and bonus points as on the the Southwest website. You'll also need to manually input your RR number. ... View more

Fiding lost itmes is a time consuming process due to the sheer volume involved. If just t 1 in 1000 peole loses something, Southwest will need to seach for about 16,000 missing items ths year.   Although I don't know the exact process Southwest uses I'm pretty sure it goes something like this:   1) The's a lost items database 2) Items reported as lost are entered in the database 3) Found itmes are entered in the database. 4) Southwest attempts to match lost and found items listed in the database.  ... View more