Southwest Airlines Community

Hello.   There is no one single time that the schedule updates. It rolls out piece by piece until the update is done. Normally the update is complete by 8 or 9 am Central time.   Also, the fact that some cheap fares were not available when you looked does not necessarily mean that others bought them all. On routes/days with expected heavy demand the company may not have made any cheap fares avaialble for purchase.   I've seen this happen before. The company may back off and offer cheaper fares in the future. I'd suggest that you check for cheaper fares between now and your date of travel. ... View more

Since it appears that no on else has any ideas, the best I can suggest is that you log off your account and log back in.   As a point of reference, I'm using a phone running andorid 7.0 and app version 5.7.0. and everything seems to be fine.   Good luck ... View more

@Bondseye007 wrote: I would certainly add my support and hopes for SWA service in and out of Knoxville in the near future, especially as the expansion at Tyson McGhee Airport continues. As a Sevier County resident, I frequently interact with tourists to our area. While hardly a scientific poll, it would be difficult for me to overstate how many times every day I incounter people that visit here and specifically mention how they wished SWA serviced Knoxville. I think the business community would respond favorably as much or more so than the tourism industry. Knoxville is located in such an incredible part of the country, in year-round beautiful and history-rich eastern Tennessee, the gateway to Smokey Mountain National Park. It is so easily accessed from all over the US, it really should be the poster child image for the phrase, “Wanna’ get away?”! So who else wants to join the “Bring Southwest to Knoxville” campaign? I hope you get service in the near future.   Unfortunately, Southwest does not have an unlimited suppy of planes and crew, so to keep it's owners (the stockholders) happy, Southwest adds flights that produce the most economic benefit to it's owners. It can't fly to every place it would like to serve.    The airline does listen, so I hope that your "Bring Southwest to Knoxville" campaign is successful., and that Knoxville's time comes soon.     ... View more

@TraceyLT wrote: Does anyone know when will the April 2019 flights be opened?  Thank you. Hello.   I believe that on Spetember 27 the airline will update the rest of April through early May. That date may change. ... View more

@badgers wrote: It say flights open at 5am est on aug 30th - but still not up   Anyone know an update? Hello.   The schedule does not update completely at one time. It rolls out. I'd just suggest that you check the schedule later today. ... View more

@zapps29 wrote: Customers,  Travelling on Southwest? Please be careful when checking in a Flat Screen TV. They don't tell you the full story and if it is damaged you are on your own.  Hello.   From your comment, I presume that you had a TV damaged during shipment. Sorry to hear that.   When checking in a fragile item, Southwest (like evey other airline) would have had you sign a damage waiver advising you that the airline would not be liable for damge to the item. If  the airline did not provide you with that that waiver, it sounds like you have a damaged baggage claim. If so, I hope you filed the claim when you picked up the television at baggage claim. ... View more

@chgoflyer wrote: Points themselves don't have expiration dates, so as long as they were transferred to you before her account expires, they would then be subject to the expiration date on your account. Southwest requires point-earning activity every 24 months in order to keep an account alive and all associated points from being forfeited. When points are transferred to an account, that qualifies as point earning activity -- so your account would be good for another 24 months from that date.   As mentioned earlier, there is a fee to transfer points (1 cent per point) which eats up much of the value, so in general it's not a good idea to transfer. As chgoflyer said transferring points costs money - enough money that the cost is, at least in my opinion, prohibitive.   I know you said your friend does not want to add points to the account, but doing so is a simple as signing up for the RR dining program and spending a few dollars at a participating restaurant. That is the option that, in this case, makes the most sense. - at least in my opinion. That adds two years to the expiration date.   As far as booking a flight, having your friend make the reservation really is the way to go. ... View more

Hello.    My understanding  is that Southwest does a rolling schedule release - taking several hours to complete the process. ... View more

Unfortunately, as Android and IOS operating systems eveolve apps that worked on previous versions won't work on the newest updates   Since far more people use the newer versions of operating systems, apps are updated to work on the newer versions of the operating systems. That produces the opposite effect :a lack of backward compatability.   Regretably, your  only option is to update your device to one that uses a newer version of the operating system than 5.x.   Sorry. ... View more

Sorry, but you won't be able to take your pet on an nternational flight with Southwest. From the Southwest website:   Pet Reservation & Payment Information Pets traveling are subject to a $95 Pet Fare each way per pet carrier. Pet Fares are nonrefundable and may not be applied toward future-date travel if unused. Please note, the Pet Fare is subject to change at any time. U.S. Domestic Flights: Reservations must be made in advance by calling 1-800-I-FLY-SWA (1-800-435-9792). On the day of travel, Customers must bring the pet to the airport in an approved pet carrier. Proceed to the airport ticket counter to check the pet in and pay the Pet Fare before going to the departure gate. International Flights: Pets are not allowed to travel in-cabin on international flights or any itinerary that includes an international flight.     https://www.southwest.com/html/customer-service/traveling-with-animals/pets/index-pol.html?clk=2012450             ... View more

  The last 4 flights I have been on say there is Wifi but then they tell us there is none. This is very aggravating especially going across the country and need the time to work. Why is this happening so often? Since this is a customer to customer forum, it is unlikely that your complaint wil be resolved here.   I'd suggest sending Southwest an e-mail. Details on how to do that are listed on the top left side of the contact us website:   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US           ... View more

Morning.   This page should give you what you want. Pick Detroit, and a list of all cities you can fly to from Detroit shows up. Nonstop cities are marked as non-stop.   https://www.southwest.com/travel_center/routemap_dyn.html ... View more

@cwb98226 wrote: How do you get this? Morning. I think the link explains more about the card and includes a link that would let you apply.   https://creditcards.chase.com/a1/southwest/Biz60kAEP?CELL=6PNG ... View more

@chrisclassic wrote: This is an operating system error   I am using Andriod 9 aka Pi which is the latest operating system.  The barcodes from Southwest and any other service using Mobiqa are not rendering.  While most of the Andriod users do not have Andriod 9, I am looking for an answer.  See below developer comment in google issue tracker.   https://issuetracker.google.com/issues/111116577#comment1 I noticed that the screenshots were of a Delta boarding pass, so the issue affects more than Southwest. ... View more

@chrisclassic wrote: Understood, but the barcode doesn't render when the link is opened.  Without the rendering, you can't save to photos, Google Pay or anywhere else.  If I forward the text to anybody with a lower version of Andriod it works.  This is an Andriod 9 issue.     I have to admit that I am a bit confused.   Admittedly I  may be seeing something different than you since I'm running android 7.0, but I check in via Southest's app (version 5.7.0) and never access a browser. The app let's me check in, view my boarding pass, and save the pass to either google pay or my photo album. QR code is always visible.   Is that  process  not working for you? ... View more

Hello.   Why would you be using a browser when you could be using the Southwest app for Android?   Downlooad that and I suspect your problem will be solved. ... View more

That's a good question -- one that would be best answered by customer service.   I'd suggest an e-mail. Details on how to send on are at the top left side of the contact us web page   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US ... View more

Assumng you havenot yet gotten your card, you'll want to call Chase as soon as you do get the card to verify that the bank has your RR # tied to that credit card. ... View more

I'm afraid that you are out of luck. The reason your search produced no results is that you cannot do what you want to do.   Travel funds expire one year  after the date the original ticket was bought. After that point, one can convert the funds to a travel voucher. The fee for doing that is $100.   If you only have $11.20 in travel funds that are about to expire, then the $100 fee makes conversion economcally irrelevent.   Sorry. ... View more

@Jerkstore wrote: It isn't, hasn't been for many years, and the "so-crazy-it-just-might-work upstart" act is as pathetic as the solo 65-year old Just for Men customer at a bar teeming with millennials. Do they think this act obscures the absurdity of a $750 BWI-ATL RT from their customers? Sorry to hear that you don't like the advertising. That being said, Southwest hasn't adertisied itself as the"" low pricd spread" in a very long time.  When it has fare sales , it advertises them. Sometimes it's cheaper than the competition. Sometimes it is not. Just like about every other airline.   Regarding that $750 BWI/ATL roundtrip, Southwest does what most airlies do:  it charges more for tickets bought for a close in departure date.  It does seem that on some  .routes Southwest does charge far more than the competition - in this case $750 vs Delta at the low $400s If you had looked in September, you would have found Southwest RTs  for less than $200. ... View more

Hello. Sorry to hear that you lost your points.    Actually the rules are stated within the Rapid Rewards Program: points will expire UNLESS one has at least one point earning actiivity every 24 months.   Rather than type in everything  about this topic anew, here's a link to another conversation on the topic:   https://www.southwestaircommunity.com/t5/Rapid-Rewards/139-000-points-stolen-Never-using-SW-again/m-p/78560#M3587     ... View more

@Cheermom08 wrote: It was a hard, large white envelope. Don’t think you could miss it. I am thinking it could have also went behind over head bib! Is that possible? And if so where would it have fallen to?  After plane is empty do they physically get up there and look in each one? Could still be up there! Well, I don't know the procedure the airline uses. I suspect that all bins are opened and the cleaaning does a quick visual inspection. One would have to stand on tip toes to see an envelope on the bottom of a 737-700 bin. It is unlikley that something slipped behind a bin on that type of aircraft.    The airline does try as there are numerous stories of people being reunited with their stuff. I hope that Southwest finds your photos, but regretably some lost items are never found. ... View more

Sorry to hear that your pictures are still missing.   I guess it's not surprising that an IPad would be returned first as it has obvious value. While a white envelope has less obvious value.   If the envelope wasn't very thick, it might still be on the plane - especially if it was a 737-700 where an envelope could sit unseen overhead. That wouldn';t happen on a 737-800 with pull down bins. Southwest has hundreds of 737-700s in it's fleet. I don't know how frequently Southwest searches the bottoms of the overhead bins for stuff left on board. The bottoms aren't totally visible when the bins are open   Hope your pictures do show up. ... View more