12-27-2022
08:10 PM
12-27-2022
08:10 PM
@Nikki2023 wrote:
My outbound flight from LAX was rebooked 3x on 12/24 & 12/25. On the 3rd reservation, they canceled my entire trip with an email and then refunded me flight credits. I emailed them with a request to refund me the cash here:
https://www.southwest.com/traveldisruption/
If you need to contact them, it's reported on the SW discussion forum that SW international numbers are working for domestic flights. You can call South Africa or Japan and they will answer within 5-10 minutes. They speak English. Good luck!
Normally, SW would not cancel out an entire trip. It would try to rebook your outbound flight and if It could be they could not book that flight until a date/time that would make it impossible to make your return flight. Then complete cancellation would make sense.
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12-27-2022
05:38 PM
12-27-2022
05:38 PM
It feels more like SW is flying single engine Dumbojets ...
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12-27-2022
04:53 PM
12-27-2022
04:53 PM
well said
and it is obvious that you are a FORMER type A
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12-27-2022
04:49 PM
12-27-2022
04:49 PM
you got very lucky.
glad it worked out for you
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12-27-2022
04:45 PM
12-27-2022
04:45 PM
I'm a little unclear about what you said.
Are you saying your wife had two tickets -- one from DCA and another from BWI?
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12-27-2022
04:42 PM
12-27-2022
04:42 PM
Well this mess started out as a weather problem - maybe thru Saturday or early Sunday.
Now it a uniquely Southwest problem. Because Southwest flies point to point mostly (as opposed to hub and spoke like American or Delta) cancellations put planes and crews in the wrong places and it is taking a long time to get them back where they need to be. There also appears to be staffing issues at Denver (and maybe other places, too) where SW doesn't have enough people to load/unload bags. That's impacting SW in a big way at it's biggest airport. Reports are that quite a few people called in sick.
What can you do? Keep watching. Potentially develop alternatives - flights on other airlines etc. and try your best to be patient
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12-27-2022
03:49 PM
12-27-2022
03:49 PM
You can check on the status of your flight here:
https://www.southwest.com/air/flight-status/?clk=GSUBNAV-FLTSTATUS
There are reports that the airline has moved some passengers to standby status. To check your status, just check in again.
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12-27-2022
03:44 PM
12-27-2022
03:44 PM
@jazzpilot56 wrote:
I'm in a similar situation, but to renew my Companion Pass. I have 121,500 points and need 3,500 more to get to the required 125,000 points.
There is still hope for you.
Lots of hotels give you a shot at 3500 points. you just have to check out by 12/31/22
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@Tebutt wrote:
Do you work for SW? Did you even read the post? It's a one hour drive from Denver to Colorado Springs... I don't need an airplane for that! If you can't help- Stay out of the conversation!
I would have replied differently had you mentioned the rest of what you said above in your first post.
But you did not.
and no, I do not work for SW.
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12-27-2022
10:22 AM
12-27-2022
10:22 AM
Becasue at the moment you have no way to get to your final destination.
What's the point in getting half way there and then getting stranded?
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12-27-2022
10:00 AM
12-27-2022
10:00 AM
Both sad and a bit funny.
Sorry your Christmas was ruined.
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12-27-2022
09:56 AM
12-27-2022
09:56 AM
You should be able to try this to verify flight status or to try to change or cancel the flight
https://www.southwest.com/traveldisruption/
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12-27-2022
09:15 AM
12-27-2022
09:15 AM
At this moment, it is not possible. Chase does this in cooperation with another company, More Rewards. Chase says the capability will be ready some time in 1Q2023.
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On top of everything else going on, it seems that Southwest's communications have gone whacky.
Check your flight status here. It should be accurate and believable
https://www.southwest.com/air/flight-status/?clk=GSUBNAV-FLTSTATUS
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You should be able to request a refund here:
https://www.southwest.com/traveldisruption/
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12-27-2022
08:39 AM
12-27-2022
08:39 AM
I'm sure you are not alone.
Southwest has allowed "amnesty" occasionally in the past, but you really can't count on it happening.
Since people cancel/change flights all the time, I'd suggest keeping a low fare calendar window open and refresh it periodically in case a flight does open up.
I am not aware of any other options. Sorry.
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Hello. You can request a refund here:
https://www.southwest.com/traveldisruption/
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12-27-2022
07:55 AM
12-27-2022
07:55 AM
Sorry to hear this is happening to you.
Unfortunately, if there are no seats available on any planes, then there is not much any Southwest employee can do to help. I'm sure the employee would have much preferred to put you in a seat, but if no seats are available there's not much she could do.
People cancel/change flights all the time. That means seats become available. My suggestion is to open Southest.com as if you are booking a Sacramento/Phoenix flight for January. Then open the low fare calendar for December. Most days will show :unavailable," that will change to a $ amount for a newly available seat. Keep the page open and hit refresh occasionally to see if anything new opens up. If it does change you flight to the one that is newly available.
Cost to you is $0 - regardless of the price shown.
Move fast as lots of others will be doing what you are going.
It really is a mess out there. As of a few minutes ago there was no way to get from Ontario, LAX, San Jose, San Francisco, or Oakland to Phoenix before Saturday.
I guess getting on another airline or renting a car won't work?
Hope things work out for you and your pup.
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12-27-2022
07:20 AM
12-27-2022
07:20 AM
You can check on your flight status, rebook if cancelled or request a refund right here
https://www.southwest.com/traveldisruption/
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12-27-2022
07:15 AM
12-27-2022
07:15 AM
I am not absolutely certain, but I think that might mean your flight is cancelled.
Check your flight status here:
https://www.southwest.com/air/flight-status/?clk=GSUBNAV-FLTSTATUS
If the flight is still on, obviously, you can clear TSA. If not, I don;t know that TSA will do. TSA electronically verifies boarding passes as you clear security, So I don't know what happens when that verification shows flight cancelled. I suspect you would still be able to clear security, but I am not certain.
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12-27-2022
06:49 AM
12-27-2022
06:49 AM
Are you asking about the second flight of an itinerary with a connection where the first flight was cancelled?
Regrettably, i don't think so. Southwest will try to rebook you, and when that happens your existing second flight is no longer available to you.
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12-27-2022
06:44 AM
12-27-2022
06:44 AM
I am not absolutely certain, but I think that might mean your flight is cancelled.
Check your flight status here:
https://www.southwest.com/air/flight-status/?clk=GSUBNAV-FLTSTATUS
If the flight is still on, obviously, you can clear TSA. If not, I don;t know that TSA will do. TSA electronically verifies boarding passes as you clear security, So I don't know what happens when that verification shows flight cancelled. I suspect you would still be able to clear security, but I am not certain.
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12-27-2022
06:34 AM
12-27-2022
06:34 AM
@TheMiddleSeat wrote:
Refunds can be requested here:
https://www.southwest.com/traveldisruption/
--TheMiddleSeat
I'd suggest taking a screen shot so you have time/date stamped evidence of submission.
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you should be able to cancel yourself.
click on flight (above)
click on manage reservations
input confirmation number and name and cancel.
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12-26-2022
08:39 PM
12-26-2022
08:39 PM
@SWAnotherWokeCo wrote:
Leadership needs to lead in a crisis. They should remove themselves from their cushy desk jobs and get on the ground and see the utter chaos going on.
yup, I agree
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12-26-2022
07:40 PM
12-26-2022
07:40 PM
No, sorry I can't help as I don't work for SW. I'm just a very long term customer dating back to 1978. I'm just here trying to provide advice to those with less experience than I.
And yes it is s clusterFxxK. The worst I've seen since Covid hit in March 2020.
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They are being beaten on hour after hour after hour - day after day after day after day -- by hoards of rightly very angry customers. Their experience is probably about as stressful for them as it is for the flying experience of the passengers they are dealing with.
How would you react if you were in their shoes?
Please try to be tolerant.
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12-26-2022
07:16 PM
12-26-2022
07:16 PM
I think that means you have not yet been rebooked. I find that hard to believe, but I can't come up with a better explanation.
No Southwest employee will be able to tell you any more than what you see, because that is what Southwest employees will see. So there is no value in wasting your time trying to reach the airline.
Just keep checking.
This really is a mess.
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