Southwest Airlines Community

@spurkapile wrote: One other way to look your confirmation code up even on cancelled flights.  Not sure why the SWA person didn't suggest rather than just thank the one person that suggested calling.   Go to My Account and then to Recent Activity.  It will show all acitivity including cancelled flights, refunded miles, etc. along with your confirmation code.  Ironically, it does NOT show travel fund credits.   I agree that SWA does not make this particular process easy.  There is no reason you should not automatically see all your travel fund credits on My Account when you log in.  This is clearly a business decision hoping that a certain amount of travle funds will lapse.  If they can show that much detail on my "recent activity", they can list all the travel funds available.  I have been an A List Preferred customer as well as achieving Companion fare status for four years straight and that doesn't feel like the SWA philosophy that I get with everything else. Hello.   I think that almost everyone would like to see Southwest have a place where travelers xould find all of their available travel funds.   When you say "There is no reason you should not automatically see all your travel fund credits on My Account when you log in"  there actually may be a reason. We have no idea how complicated it may be to buid a computer interface to capture all credits, a database to store them, and then revise the My Account webpage to provide access, As others have said, Southwest probably does not have the best IT department.   I really don't think the company is intentionally encouraging the loss of travel funds, but I do not know that for a fact. IMO Southwest is an honarable company, and encouraging the loss of travel funds is not something an honorable company would do.   Until the company provides the feature you seek, we should be responsible for our own actions, and simply save information we get from the company about unused travel funds. It really is that simple. ... View more

I don't think there is a central database of available travel funds that either the airline or you can access. Using confirmtion number is the only way I am aware of.   When you cancel or change a flight Southwest sends you e-mails that start with the words "updated flight reservation" or "cancelled flight reservtion" on the subject line. Assuming you haven"t been deleting them, you can search for them to get the information you want. Hopefully they haven't ben going into a spam folder with an auto delete capability. If you have no e-mails, I have no suggestion about what to do next. ... View more

Sounds like Chase called the wrong number, and of course the peson who answered had no idea what Chase was talking about.   I don't like doing business with businesses that are difficult to deal with either. That being said, you have to decide whether or not you are so unhappy with Chase that you are willing to cancel your card and give up the points that card would have earned.   Since you've apparently talked with Chase a few times since this process started (with no progess made), a letter to Chase's CEO might do some good. ... View more

@marytheairving wrote: Hi all - I've been searching around the website and can't figure out whether there is a way I can be alerted immediately when the June 2019 schedule opens up.  I need to travel from Ft. Lauderdale to Denver on or before June 5, 2019 (and back a week later).   Thank you!   mt To answer your question, I am not aware of a way for you to be automatically updated when the schedule updates. Sw normally updates schedule about 7 months in advance.   Due to your travel plans( and desire to book ASAP) and the way Southwest does schedule updates  you may need to book two one way tickets instead of a roundtrip. Why?   The November update will likely take you thru the first week of June, but you'l need to wait for the update after that to book a flight later in June, 2019. ... View more

@gabrielnunes wrote: I am now in Brazil and I have a flight inside the US in August 17th but I can't access neither the website and the app to check my reservation. Everytime I try to access the website appears the message "Access Denied" Can someone help?? Apparently accessing the Southwest website from outside of the US is an ongoing problem for lots of people.   Have you tried the Southwest app o n your cell? ... View more

Sorry to hear about your travel trouble. I suspect you were the victim of the bad weather that hit the east coast affecting tens of thousands of travelers on every ariline. That would also explain your difficulty on reaching the airline via phone -- there were lots of people calling.   Southwest's policy on handing out free hotel rooms is the same as every other airline: if the problem is caused by something out of the airlines control (like weather), then the airline does not provide a hotel roon. If the problem is caused by something under the airline's control (plane breaks down), then a room is provided. This may not seem fair, but it explains what happened.   If it ever hasppens again, ask for a hotel discount coupon. It's not a free room, but it is a discounted room. You do have to ask for one.   BTW I responded to your question about e-mailing  customer servcie in your other post. ... View more

Hi.   Since this is a customer to customer forum, your situation won't be resolved here.   Just contact the company and explain what happened. Details on how to do this are on the top left side of the contact us webpage   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   USPS normally forwards mail for I think 6 months. Did that not happen? ... View more

Hello. Sorry to hear you are having problems. However, this is a customer to customer site, so it is unlikely your problem will be solved on these forums.   My adv ice to youi would be to e-mail the airline. Click on 'send us a message" - third item from top left under e-mail us.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   You could cut and past the post you made here, but you probably should  elaboratre on the meaning of Reference #18.37b52d17.1533585554.61d739c4   ... View more

@tcworld1 wrote: The supplies will be in a duffle bag.  I will already have my wheelchair, cushion and purse.  I'm concerned that that will be to many items for the cabin.  I always keep my medications in my purse.  This in an addition. I don't know for sure, but I suspect that your wheelchair does not count as a carry on. You are entiteld to two carry ons. Your purse would be one. If the duffle is small enough (no more that 24x16x10) it could be a carry on.  ... View more

Well no one know fo sure. SW has said that flights will begin next year, but hasn't said exactly when flgiths will be announced..   Part of the problem is that the decision is not totally within Southwest's control. The feds have to certify the aircraft for extended over water operation (ETOPS), and that has not yet happened.   Since I suspect that Hawaii is a big deal to the airline, I expect a big media splash as soon as everything's a go. I doubt that you'll miss it. ... View more

You should be ble to usse travel funds regardless of whether the funds came from web, cell, or phone cancellation or flight change   One other piece of advice: Southwest sends you e-mails whenever you cancel or change a reservtion. I keep the e-mails in a separate e-mail folder clled "travel funds available" and after I've used them I move the e-mails to a folder called "travel funds used."   You can search your e-mail for e-mails entitled "cancelled flight reservation"  or "updated flight reservation."   Sorry but I can't comment on booking with the cell phone app, as I always use a notebook ... View more

Are there any specific parts of the documents you would like readers to read? ... View more

Glad to hear that you are OK.   Thanks for the kind word about the SW crew. ... View more

Sorry to hear about your troubles. Hope you can get it all straightened out with a minimum amount of additional agony.   Weather on the east coast is causing lots of trouble for lots of people.   Sorry about the long phone wait. I suspect that you are running in to 2 problems there: 1) The call center isn't fully staffed at 4 am 2) Likely lots of other people with cancelled flights were calling.   Also, remember that federal law lets you cancel flights within 24 hours of the initial booking. So if you can work things out on the phone, you can get your $3642.28 as a refund.   A word of caution, east coast weather is still pretty messed up. I hope it doesn't cause you even more trouble. ... View more

@Ronshan wrote: Dear SW, Who is the genius that cancels flights based upon a weather forecast for 9-10 hours later? Oh, thunderstorms are forcast for any given city; scattered rain and thunderstorms with possible lightning so let's cancel the flights. Isn't that every destination all summer long? Come on! My notification that my flight was cancelled was at 10:30 AM in NAS, flights to BWI were cancelled that landed at 6:45 PM. Really? Cancelled? Why? Forcasted bad weather? You MUST be joking! What newly educated genius made this call? You should hire several more of these morons so that when your company goes under, you'll have someone to blame. Forecasted storms in the area 9-10 hours later? Better cancel the flights. We don't want to have our pilots and ground crews make any decisions that could jeopardize our bottom line. We'll cancel and call it a weather event so no customer compensation will be necessary.   Sorry to hear about your travel troubles. I'm sure it was pretty maddening. i've had travel days like that, and they are absolutely no fun.   That being said, check the national news this morning about weather on the east coast. A dam in Va may collapse due to the excessive amount of rainfall. So Southwest was likely correct when it cancelled flights due to the expected bad weather.   All airlines opeate in a way that disruptions are managed in a way to minimize total disruption to the system. Planes and crew have to be properly positioned so that f uture flights are not cancelled. That sometimes means that it is better to cancel a flight than to have the flight depart and then divert - putting both the plane and the crew in the wrong place thus jeopardizing future flights. That also puts passengers in the wrong airport struggling even more to get to their final destinations.   No airline cancels flights on a day like yeterday to save money. They do so to try to minimize total disruption to the arline and it's passengers.  ... View more

Sorry to hear about your travel troubles.   I presume you were the victim of the bad weather hitting the east coast  - you and thousands of others. If you don't know what I'm talking about, check the TV national news this morning. One of the big stories is about the Virgina dam being threatened with collapse due to the excessive rainfall.   That being said, every airline tries to run it's system in a way that minimizes traveler disruption as best it can. No airline can guarantee zero disruption. Weather means that some people will find thier travel plans disrupted.   Sorry that your rebooking resulted in getting your getting C boarding positions. It's likely that was all that was avaialable when you were checked in. Why? Well most people that were scheduled on that flight likely checked in before you, and they took the A B and lower C boarding positions. C was all that was left. Any A1-A15 slots that were avaialbe for sale, were by Southwest policy available for sale. This was not a big conspiracy to get you to pay more money.   As far as non-revs go, aside from SCHEDULED crew, the rest board after eveyone else. Scheduled crew need to make the flight because if they don't, then the flight they are scheduled to operate will be cancelled due to "lack of crew." so, some non-revs need to fly in order to minimize disruption to the system and even more passengers down the line. ... View more

Well, nobody knows for sure.   I have no insider information on the topic, but since Hawaii service will be a big deal, my guess is that it will be announced with lots of PR and a big media splash - outside of a normal schedule update.   Of course my opinion could be worth what you paid for it -- nothing..,    :=) ... View more

Hello.   My first piece of advice is to remove the confirmation number and ticket number from your post. With those pieces of information a nefareous perso n could wreak havoc upon you.   Second, this is a custome to customer forum, so your request here will not produce the results you desire.   My advice would be to e-mail the company ((click on send us an e-mail -- third item from top left of the following web page): https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   The phone number is listed, too.   Southwest's normal  policy is that travel funds must be used by the originally named ticket holder, but your situation is unique. You'll need to contact the company to get a ruling. You'll never know if you don't ask     ... View more