Southwest Airlines Community

@magnum0041 wrote: I have made several early flights traveling with firearms and have not had an issue. The ticket counters typically open at 4 am (my experiences). Southwest is great at getting you processed quickly and on your way to security. I flew out of Las Vegas 09/16/18 at 6am. When the ticket agent was finished with me, I did have to wait for 15 minutes off to the side in case a TSA agent wanted to check it before allowing it to proceed. No issues and after the 15 minutes were up I was off to security and on to my gate. I always arrive early in case there are any problems.  Actually, airport opening times do vary a bit by airport. You can find out what yours is here:   https://www.southwest.com/html/air/airport-information.html   Times may vary in the future as Southwest  endeavors to open ticket counters about 90 minutes prior to flight time, so if Southwest changes the flight time of your airport's first flight , then the ticket counter opening could also change.   In any event, as magnum mentioned you should not experience any problems. ... View more

The Website says   They are currently accepting air reservations through April 7, 2019. On September 27, 2018 they will open the schedule for sale through June 8, 2019. This date is subject to change! Please check back frequently. ... View more

Points post after the completion of all travel on the itinerary. ... View more

Unfortunately, all points purchase/transfer transactions are non-refundable and non-reversible. (Southwest uses a 3rd party to provide the service -- points.com -- and these are their terms.)   This seems obvious, but perhaps it's a good idea to remember that, generally, commercial solicitations you receive are sent with the sole purpose of generating profit for the sender. 😉 ... View more

I'm sorry to hear that the Southwest crew member was mean to you. If you want to file a complaint, please feel free to contact customer service. List of ways you can do that are listed on the top left of the contact us webpage.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   That being said, as I mentioned upthread, the bike  does not qualify as a carry on because it is bigger than 24x16x10. Yeah, you can probably get it on board some flights because crew members are not dilligently checking, but it is a matter of time til someone does check and you won't be able to bring it on board. ... View more

Thank you all for the responses!  Southwest should allow point allocation if the flyer is the owner of the points regardless of which account is being used to purchase the tickets.  I have decided to transfer the 2k to my account for $20 and get 2 round trip tickets which will cost me $30. ... View more

Thank you both. ... View more

@PM2036 wrote: I figured it would be a little more expensive during Spring Break, but not that much more.  I will keep my fingeers crossed and be on the lookout.  Thanks for your input. 🙂 If other airlines are offering lower fares, then there is a better chance that Southwest will eventually match.    If the others are all at the higher rate now, then the other factor that is part of supply and demand is competition won't help you until one or more carriers realizes that supply > demand and adjust.         ... View more

Hi @Klarima14,   The Southwest Community is a Customer-to-Customer discussion forum. This sounds like a situation that would be better addressed by one of our Customer Service Representatives, which you can reach on Twitter (@SouthwestAir) or on the phone at 1-855-234-4654.    ... View more

@dfwskier wrote: @  One thing in your favor for the wait time will be that since you are on Hong Kong time, you can call during your daylight hours and find a time that shouldn't be as busy in the mainland USA.    If you are A-list then use that number which also has shorter wait times. But even the general number should be relatively slow at 8 a.m. CDT which would be in your afternoon time, or call them during your morning which would be overnight hours CDT.        A word of caution about making a call. A Hurricane is scheduled to hit the east cost of the US within a day. Thus lots of people will be calling to reschedule flights. A call at ANY time of the next few days is likely to have a long wait time. You might want to wait til next week. Concur with that @suzanne1009 - if you can wait until next week I wouldn't call now. ... View more

Here's more to read about the topic:   https://www.tsa.gov/blog/2013/04/09/tsa-travel-tips-tuesday-can-you-fly-without-id   https://www.outsideonline.com/1962111/can-i-still-fly-without-photo-id   https://www.corporatetravelsafety.com/safety-tips/can-you-fly-without-a-drivers-license-or-identification-card-if-they-were-lost-or-stolen/   I have no idea what percentage of people that arrive at security without ID are rejected. I've tried to find something about this and failed. That being said, I'm sure the percentage is not zero.     ... View more

@apcrkelly wrote: What time does curbside checkin open at Ontario Airport in California? Did you have a particular time in mind that would work for you?   It should be available 90 minutes before your flight. Check this tomorrow morning to see when the first flights depart: https://www.flyontario.com/flights/departures   Looks like at least a 6:15 to DEN on weekdays, 6:00 a.m. to SJC.    So I would expect curbside in the 4:30 a.m. time frame, maybe a little later if the flights are later on other days than what I checked.     ... View more

Good point.   It's better to make changes now instead of waiting til the time that eveyone is doing it.   It appears that   high pressure in the mid Arlanic guarantees the hurricane will hit the US, and most wester models bring it in between Norfolk and Wilmington. ... View more

As someone who infrequently opens credit card accounts, I wasn't aware of the latest trend of just printing the numbers on the back.  It is a pretty nifty feature.   You had mentioned that some of your non-Chase cards already do this yet ironically your new Freedom card came with embossed numbers.  My previous Chase cards (until today) had the "old school" embossed numbers so my Priority card is throwing me for a loop.   But, I'm good with it and eager to take the new card out for a spin now. ... View more

@TheMiddleSeat wrote: Additionally, if instead of canceling their flight, the companion pass holder just didn't show up and the companion boarded the flight, the companion would be removed from the flight.   --TheMiddleSeat This must be the main scenario that Southwest is considering when they say the CP ticket passenger cannot fly without the CP holder, otherwise most situations that I can think of would presumably not scan correctly at the gate where the ticket was changed or cancelled...the CP ticket holder wouldn't have a chance to board except in this instance.           ... View more

@lehmaac wrote: Our group of 5 (2 adults, 3 children) is divided into 2 reservations. My daughter & I booked using points, the toher 3 tickets were purchased. All 5 tickets have EB checkin. Is there a way to link the reservations to increase the chances of sitting next to each other? Thanks Afternoon.   There's no point in doing what you asked. Why? Because boarding position priorities were determined by date/time of the respective EBCI purchases. Those were set when each of the two reservations were completed.  So linking the reservations won't change that.   If one party has boarding positions dramatically different than the other you have two options: 1)  Have the earlier party board and save seats (if that's the party of 3 that makes it easier) 2) Have the earlier party join the later party in the boarding process - of course boarding later increases the risk of adjacent seats not being available.         ... View more

@fatcake wrote: I have been having this problem since months ago when SWA website got revamped. As a long time A-list customer, I was always able to manage my reservation and travel fund at ease until the travel fund application on reservation was broken. Then I always had to spend extra time with customer service on the phone each time when needing to use my travel fund, which is very inconvenient to both myself as a customer as well for SWA staffs.   I've already voiced this concern each and everytime I called to make reservation but nothing has been fixed.   FYI, I'm always able to use the travel fund verification site (https://www.southwest.com/flight/travel-funds-search.html) to check the fund availability without any problem but just never able to apply it during reservation. I just happened to see this thread posting where another customer was also having similar problem as mine, which leads me to believe that it could be a problem on the reservation travel fund application where it was unable to recognize name with multiple words in either last name or first name.    Please kindly look into this matter. Thanks!   I'd suggest you contact Southwest directly, so that they can look into this. (The forum here is mostly customer-to-customer.)   I'd recommend using the email form on the website: Contact Us.     ... View more

Another thing to keep in mind is that Southwest does not currently have interline agreements with other airlines so regardless of the reason for cancelation, they will not book you on a different airline. ... View more

Thank you! ... View more

Note that while you can check in without an ID, you are always asked to show your government-issued ID when checking a bag.  I am not sure the implication of not having that.  I would reach out to the Twitter team at @southwestair.  I bet they could get you a quick answer on how you could get the bag checked without an ID.  They might accept the copy! ... View more

@DancingDavidE wrote: @chgoflyer wrote: If this was indeed a maintenance delay (as opposed to weather) then you should receive compensation. Often, Southwest's proactive customer support will email with a voucher for the inconvenience. If you don;t hear from them soon, reach out to Customer Relations -- I recommend via Twitter direct message for the quickest response.   FYI: FAs will often comp drinks on a delayed flight, but that seems to be tightening of late. I've never heard of comped wifi, especially in an IROPS situation. Due to bandwidth issues, the more people that are using the wifi the worse the service is, so the last thing they would want to do is let everyone on board have free access. My recent flights that were delayed the FA didn't seem to come back for payments. I'm always prepared to pay or provide a ticket, but appreciate when they seem to have an unwritten rule not to do that.   Anyway, for the OP: you should ask for something if you would like to receive any compensation. In this case most people going to that airport that were local or who would have parked cars there wouldn't have been impacted too badly, but for your son it was a bid deal and it would be fair for you to call and voice your feelings, or as mentioned reach out by Twitter.   Also they probably did comp drinks onboard for many people, but this may not have included your son if he's underage.   If you opt for social media I'd suggest a softer approach along the lines of "Can someone reach out to me about flight delay due to maintenance?"   About two weeks ago, my LAS-MDW was delayed over an hour. I ordered a drink and had a coupon ready to hand over, expecting it to be declined, but the FA did collect it (and, with scanner in hand, seemed to be charging others). Last night, my MSY-MDW flight was delayed about 35 minutes. The two people next to me ordered drinks, and when the FA didn't ask for payment I assumed they were comping them due to the delay. (I ordered a non-alcoholic drink -- I didn't really need another one after a weekend in NOLA.) 😉 Near the end of the flight, however, the FA came back through with the scanner and collected payment from them (and others). I overheard the person behind me say that they thought the drinks were free, but the FA's reply was to just laugh.   It certainly seems like I'm seeing less comped drinks lately, but YMMV. ... View more

The Priority card offers 4 free Upgraded Boardings annually, not upgrades to Business Select. You'll need to check at the gate on the day of travel, and if available pay the $30/$40/$50 fee using the Priority card. The charge will be refunded as a statement credit. ... View more

This apparenlty is an issue that tohers have seen. Reference the thread below:   https://www.southwestaircommunity.com/t5/Boarding/mobile-boarding-pass-not-working-correctly/m-p/79063#M1916       With onepost from the thread reproduced below   " This is an operating system error   I am using Andriod 9 aka Pi which is the latest operating system.  The barcodes from Southwest and any other service using Mobiqa are not rendering.  While most of the Andriod users do not have Andriod 9, I am looking for an answer.  See below developer comment in google issue tracker.   https://issuetracker.google.com/issues/111116577#comment1 " ... View more

Thank you so much, this was very helpful and thank you so much for that link! Now i can see everything 🙂 ... View more

Sorry to hear that you are running in to continuing difficulty.   Question 1: Are you located in the U.S.? That's important as there are apparently lots of problems with peole out of the U.S. trying to use the Southwest website.   Question 2: are you using a wi-fi or cellular connection when you use your phone? I ask as people that are unable to connect via computer also cannot connect via wi-fi either, but they frequently can when connecting when utilizing cell data. ... View more

@tshattuck wrote: I've been using the Southwest mobile app on my Samsung Galaxy 7 for a few years now.  My Android version is 8.0.0.  Yesterday, when I went to use the mobile app, I got a message that I needed to update to a newer version, which I did.  When I click on my confirmation information, it brings up the screen with my itinerary.  The screen view cuts off halfway thru the message 'By tapping 'Check in' you acknolwedge that you understand', and it doesn't allow me to scroll down to get to/see the Check In button.  Is anyone else having this issue, and have a resolution? @tshattuck let me introduce you to @GloriaL...   My only thoughts would be if you can temporarily change the font/screen size, and also try rotating back and forth in case there is an issue with recognizing the orientation/zoom level, but triggering it in and out of the desired mode may allow it to switch to the proper zoom.     ... View more

@Gdthompson99 wrote: I left my wallet on flight 1506 today from Phoenix to Louisville.  After I deplaned, the flight continued on to Baltimore.  Do they search the plane between flights?  Or do they only search once it reaches its final destination?   I filed a lost item report over the phone, but apparently the rep took down my last name incorrectly because when I went to check the status, it said my last name and report number (from the email I received) was not a correct combination.  How do I get this corrected? I'm not sure if it may make sense to make a new report, although the old report could end up matching the item I don't know what would happen if two reports matched a recovered item. Eventually you'd want to get the old one corrected I guess, or retracted.         ... View more

You should be able to take the Promotion Code 159062 and CDP 205418 to the Hertz site and reserve a car for the same rate and bonus points as on the the Southwest website. You'll also need to manually input your RR number. ... View more

They are currently accepting air reservations through April 7, 2019. On September 27, 2018 They will open the schedule for sale through June 8, 2019. This date is subject to change! Please check back frequently. ... View more