Southwest Airlines Community

I hope your Dad is able to make a full recovery.   The online flight schedule is the easiest way to look, you are able to toggle through different weeks using this Southwest link: https://www.southwest.com/air/flight-schedules/results.html?departureDate=2020-03-22&destinationAirportCode=MDW&originationAirportCode=MHT&scheduleViewType=weekly&timeOfDay=ALL_DAY ... View more

Do you have a copy of the bonus offer and the terms and conditions from when you applied? ... View more

Are you able to see your stays on the southwesthotels.com site using this link? https://secure.southwesthotels.com/content/cs.html   As you referenced it's booking.com you're dealing with so I'd start there.  Assuming you have a good paper trail of your activity the folks at booking.com should then notify Southwest to post the Rapid Rewards points to your Southwest account.  If booking.com says they sent the points but Southwest doesn't have a record then check to make sure booking.com has your correct Southwest Rapid Rewards number.  I'm going to guess you'll find the root cause with one of these two steps.   Note that I didn't mention the hotels in any of this.   Here is some more background information -- I don't work for Southwest but I'm pretty familiar with the travel industry and general processes.  My educated guesses follow:   If you use booking.com to book your hotel with any of the chains you mention then booking.com receives a commission payment from the hotel after you complete your stay.  At this point the hotels are done, they paid the commission and what happens from there doesn't concern them as they've met their obligation to the booking agent, in this case booking.com   I'm guessing that booking.com uses the cash commission payment they received from the hotel to buy points from Southwest.  They probably buy points in bulk in advance so they aren't waiting until you stay, I'm just trying to show the chain of cash/points movement in a way that hopefully makes sense.  Booking.com takes the points they've purchased and tells Southwest to move some of them to your Southwest Rapid Rewards account.  Repeat the process each time you stay.   You pay the hotel cash for your stay --> the hotel pays a commission to booking.com --> booking.com takes the cash to buy points from Southwest & send the points to your Rapid Rewards account.   Hopefully this makes sense and you're able to get a straight answer from booking.com.  If they give you the run around then I'd get in touch with the Southwest Customer Relations team and follow up with a letter in the mail (see the "Contact Us" link at the bottom of the forum pages). ... View more

Have you tried getting in touch with the Southwest Twitter team?  Their handle is listed in the "Contact Us" link at the bottom of all forum pages. ... View more

Are you using the following link to check your status? https://flightattendants-southwest.icims.com/   The following page has FAQ, to include information about where to check your application status for different jobs, it's the source of the page provided above: https://careers.southwestair.com/faq   Good luck!   ... View more

@aychyi wrote: @NicoleAshleyHi! Did you mark my posting as solved with a solution? Your response did not address my concerns. If you had marked it solved, please un-mark it because I still have not heard back from Southwest.   If I had checked that by accident, please advise how I can uncheck it. My concerns are still outstanding. I'm pretty sure it's marked as solved because, from a forum perspective, you have the information to get resolution.  You're still waiting for resolution but you have the information to get it, if that makes sense. ... View more

@barclayaz wrote:   So - help me out here.  Aside from going to the website and printing an actual coupon what is my option here?  The older mobile boarding pass actually had a drink ticket you could scroll down to.  Can we get that back if it's such an issue with the flight attendants?  I like the convenience of using the mobile app and adding that graphic shouldn't be very hard.   Thoughts? @MarkHursh FYI.  I may have missed other reports like this in the forums but it's the first one I've seen. ... View more

Something doesn't sound right.   Probably the fastest way to get a response from Southwest is through Twitter -- their Twitter handle and additional contact options, to include phone numbers, are available by clicking on the "Contact Us" link at the bottom of the forum pages. ... View more

I've never applied to work for Southwest bit that doesn't seem unreasonable to me. ... View more

You may want to get in touch directly with Southwest, Twitter is probably the easiest way (see the "Contact Us") link for their handle and additional options.  There are some Southwest folks here but most of us in the forums are passengers too. ... View more

If I paid for wifi and had troubles then I'd get in touch with Southwest to request a refund.  Twitter is probably the fastest way to get a response, the "Contact Us" link at the bottom of the page has contact options. ... View more

@frserrata you are able to provide feedback three different ways (see the link posted from @dfwskier for the Twitter handle and phone number):   Customer Relations Department via Twitter Customer Relations Department via phone call Online form Here is the click path for the online form option:   Click "Contact Us" at the bottom of any forum page Look for the "Email Us" section on the left side of the page, click where it says "Send us a message" When you click it will launch a pop-up form For "Nature of Communication" select "Compliment" then follow through with the other requested information Click "Send E-mail" at the bottom of the page ... View more

@Jalanscott wrote: If you need to be in the pre board group, you have no business in the emergency exit row where you could be responsible for opening the emergency door for the rest of us.    Southwest agrees, here is the official Southwest wording:   "It's important to keep in mind that Customers who preboard may not occupy an exit seat."   Source (look in the section labeled "Do passengers with disabilities get to preboard?): https://www.southwest.com/html/generated/help/faqs/boarding_the_plane_faq.html ... View more

Most of us here in the forums are customers like you.  For the most timely response you may want to try reaching out to Southwest directly on Twitter.  Their Twitter handle and other contact options are found by clicking the "Contact Us" link at the bottom of forum pages. ... View more

No es de Southwest, esta es la página de carreras de Southwest: https://careers.southwestair.com/   It is not from Southwest, this is the Southwest careers page: https://careers.southwestair.com/ ... View more

Most of us in the discussion forums are customers or other job applicants.  I'm a customer but active here and I've seen other posts referencing recent starts to the Flight Attendant interview process (same application date as you).  From what I understand your online job application portal should show your current status and so long as you still see something there then you should still be in the running.   As this is a public forum realize that your full name (as currently posted) is visible to the world.  You can edit your post to remove your name if you want (click the icon gear at the top of your message).   Good luck! ... View more

For reference here is the link to the Southwest policy, click on the section titled, "Do passengers with disabilities get to preboard?"   https://www.southwest.com/html/generated/help/faqs/boarding_the_plane_faq.html ... View more

You should have earned a Companion Pass, is that not the case?   The Southwest Priority Credit Card allows you to earn up to 15,000 tier qualifying points per year, so that helps with A-List status but spend alone won't get you all of the way to A-List or A-List Preferred.   There is no points cap for credit card spend for Companion Pass qualification.   Here is the link to the Chase page with additional detail for the Southwest Priority credit card: https://creditcards.chase.com/southwest/priority-credit-card ... View more

@spmck you may want to start by posting your questions over in this thread, it's where the program was first announced.  They've had good back and forth, to include with @KelbyTansey :   https://www.southwestaircommunity.com/t5/Southwest-Careers/Introducing-Destination-225/m-p/94126 ... View more

That is a good question, are you able to provide an update when you find out? ... View more

@rsomorang look one post up from yours in the thread, there is a Knowledge Base article about what to do. ... View more

@Mtrick something doesn't sound right, what is the situation you're trying to solve? ... View more

You may want to get in touch with the business team using one of the phone numbers or email addresses listed on this page:   https://www.southwest.com/html/air/business-groups/corporate-travel.html ... View more