Southwest Airlines Community

It seems like these Hawaiian routes are replacing your routes to Mexico. There do not appear to be any nonstop flights from Oakland to Mexico after January 4, 2020. Can anyone tell us if flights from Oakland to Mexico will resume? ... View more

I joined this forum to try to get an answer to this question! Customer service had no clue. I am bummed.  ... View more

This is the recommend option by many in similar situations.   ... View more

@SWDigits always!   Me: patiently and nervously waiting to see if I will have enough flights to re-qualify for ALP. ... View more

Check for the old email address here:   My Account Scroll down to My Preferences Click communication  Click Alerts on the right side  Click My frequent contacts   --TheMiddleSeat ... View more

@Jmcneill1961 wrote: YouIf this option isn’t available on the reservation online since you booked your flight prior to earning the Companion Pass, I suggest you call Customer Service desk to add the pass. They may require you to also rebook your ticket at the existing rate before you can add the Companion Pass ticket.  Regardless of the change in your rates, deleting you husband’s existing reservation and then adding him as a Companion will almost always result in a lower overall combined fare.  This won’t be necessary, as soon as you earn CP you can add the companion to flights already booked.    ... View more

@DancingDavidE wrote: If you are a Rapid Rewards member logged into the app you may be able to try Live Chat as a method of contact that is similar to Twitter, but with the advantage the rep know who you are already. I'm a HUGE fan of the chat function within the app.  I'm impacted by the hurricane and just rebooked tickets using the chat function -- we are overseas now and our travelling party has multiple PNR numbers (one down side of Companion Pass bookings).  Literally no wait to get in to the chat with Diana.  I think there were 2 people in the queue but the numbers ticked away before I could even think about it. ... View more

@Beerlev wrote: Are flight cancellations and the subsequent costs (hotel, lodging, etc) covered by Southwest? Or possibly by travel insurance (paid with AMEX)?   Echoing the comment to check coverage with AMEX. Many insurance providers will not pay unless your flight is cancelled so if you were to rebook on your own before you receive a formal cancellation notification then you may not be reimbursed for your additional expenses. Save all documentation and receipts! Edit to add: Insurance provided will vary greatly depending on the provider so always check with the issuing company. Some travel insurance companies may be more proactive with their approaches. ... View more

I've never applied to work for Southwest but my understanding from other posts in the forums is that if your dashboard is still showing a status then you are still in the running. Good luck! ... View more

glad I coud help -- and I'm an android guy. ... View more

@theflightman wrote:   Wouldn't SW be better off giving me the seat on the earlier flight and then possibly selling my now empty seat of the full later flight? Because the fares vary in price on Southwest’s scale they would have an issue with people buying the lowest price which for them can be much lower, and substituting for a higher price flight.   They also want to save those spots for A-list or last minute business select purchases as a priority.   Specifically trading you from a full flight to one with open seats - hard to say. Both flights at the time were probably priced at business select or anytime fares only. It seems like the airline would benefit from shifting you but we don’t know what they were expecting for A-list or BS fare at the last minute. Unless you hang around that other flight you don’t know what they actually ended up departing with.   Next time wander down the concourse and try again, you might get a different answer from another person, or as things change until the last minute on the earlier flight. They may be more likely to put you on it towards departure time for even money if the seats are still empty then as opposed to 1-2 hours before.        ... View more

Probably won't see responses/takers here but you never know! ... View more

@Melfaceatl wrote: I finally got the FOUND email. So it took a total of 11 days to get my laptop back. It seemed longer. But I'm just glad to get it back. I take back  all of the bad things I said lol. But the lost and found people need a phone number with a live person that you can speak to.    Thank you to DancingDavidE for your assistance.  Thank you for letting the community here know! It's good to see your two data points: no serial number and a found report. 10 days or so seems to be about the average length of time others have reported so your report is in line. Your information share will help the active users here to help others in the future. So thank you! ... View more

Can u give me the number that dancing David gave you? I cab find his previous post.  @litereader wrote: HI DancingDavidE,     ... View more

@acalkins10 wrote: There was no turbulence. The "policy" was stated while we were at the gate. 1) The FAA requires passengers to be seated BEFORE the aircraft can be moved even one inch - no exceptions. No one can be walking about. If it is near departure time, the airline doesn't  want people milling about and potentially delaying departure (which could cause a flight to miss it's departure "slot" and be delayed further).   2) Just because there was "no turbulence" doesn't mean that other pilots did not report it and therefor that is was anticipated. ... View more

Hi @Sanguenetta and @lrma22,   We recommend keeping an eye on your inbox, including your spam/junk mail boxes, for any updates on your applications. Best of luck!   ... View more

Whatever....if their "computer system" has an algorithm that thinks the best option to go from Point A to Point B includes Point B, C, D and E then they must have bought from the same people who manage their WiFi.  ... View more

#bagsflyfree ... View more

@437988891 I got you! I am going to send this over to the SW Twitter team so the recognition can get to the right place! ... View more

The airline typically opens schedule about 6 months out. So the answer to your question is : probably some time in November. ... View more

@Jayandruk wrote: It looks like due to some large pruchases on my SW Visa this year I am going to earn a companion pass for the first time ever.  My questions is, can I get refunded for flights I have already booked for next year if I make one of my kids traveling with me my companion?  I know I could cancel a reservation and hold it for a year but that would not be helpful because that person would be able to fly free with me all year anyway and the credit would expire.  I suppose I could name one kid as my companion, cancel their already booked flights, take the early year trips, then chnage my companion to my other kid and use the credit from the first kid to book flights later in the year.  Will that work if needed?    One idea I have is for the childs reservation you cancel and make the companion you can use the travel funds from the canceled flight to pay the $5.60 fee each way (or higher for international flights) when you rebook the child as the companion. Just be sure you use the remainder of the funds by the expiration date which is one year from the original reservations booking date.    Hope this helps! Blake ... View more

Love the story. Thanks for sharing it.   I'm Glad that you and you daughter had such a memorable experience ... View more

Most of us here are other customers or prospective employees so I don't know that you'll see a quick response here. I assume you'll continue to receive updates by email and/or your online dashboard. ... View more

Hi Erica, There are Southwest folks on the threads but most of the responses you'll see are from customers and other prospective employees like you. If I were in your shoes I'd also leverage my network to try to help make connections, to include third party sites like LinkedIn. Good luck! ... View more

I pulled up the weekly view for a random week in February and it looks like there is one non-stop from FLL to LAS on Saturday and one on Sunday. Here is the link, scroll down on the page to find the non-stops: https://www.southwest.com/air/flight-schedules/results.html?departureDate=2020-02-23&destinationAirportCode=LAS&originationAirportCode=FLL&scheduleViewType=weekly&timeOfDay=ALL_DAY On a side note, I flew to FLL for the first time last week, I loved the airport, both the terminals and the "elevated" runway! ... View more

I am happy to report that I am 5/5 for working wifi over the past few weeks!  One of my fave ALP perks, and I am glad to see it working. ... View more