Greetings Southwest Customers!
We're pleased to announce that you can now easily find your upcoming trips on the homepage of www.southwest.com when using your computer, laptop, or tablet.
Simply log-in and you'll see your next trip associated to your Rapid Rewards account. You'll see quick links to View, Change, Cancel, or Check In.
You can also easily find all your trips by tapping My Account in the account bar.
You'll find similar functionality on the Southwest app.
Quick tip - Trip not yet in your account?
Simply add your Rapid Rewards number to your trip.
On the website from your computer, laptop or tablet, go to Flight > Manage Reservation. Enter your details and look for the option to add your Rapid Rewards number.
On the Southwest website on your mobile device, or when using the Southwest app, find the Manage Reservation option in the Flight Menu. Then tap the passenger name where you want to add a Rapid Rewards Number. Use the following screen to add the number.
Special thanks to all our Southwest Cohearts who helped research, prototype, design, build, test, and deploy this new capability.
Mandy Caitlin Nick Jole Blaire Anant Clayton Jennifer
Blake Jesus Yedil Mo Samba
Rachel Louis Edward Vinoth Krunal Victor Michael Anna Tony
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09-23-2021
11:42 AM
Hi There,
Thanks for reaching out. Can you send a message to us at Contact Us so they can take a look into your flight?
www.southwest.com/contactus
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Hi There. We've had no further reports of issues with OKTA. Please do let us know if you experience any other issues and we will investigate.
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HI All,
Update on this one. We have notified our service provider who is working with OKTA to try to triage and rectify the issue. We have had prior issues here which we thought were fully resolved, but alas, they were not!
In the interim, if you experience the issue please PM me with the following:
* Flight Date, Origin, Destination, and Flight Number
* Your MAC address on your device used
* The WiFi purchaser e-mail address or your RR number if you signed in with A-List Preferred benefits
* Your OKTA URL including the business name It will be something like https://[company_name].okta.com” – the [company_name] part is of particular interest.
Thanks so much for your support and for your feedback.
-Mark
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Hi All,
My apologies for the delay on this thread. We have escalated this internally and will be meeting with our service provider on the issue.
Sorry for the challenges here. We've been getting conflicting information as to whether this was working or not after working with partners on this issue. This information has been quite helpful to ensure we can continue to triage this one.
In the interim, if you experience the issue please PM me with the following:
* Flight Date, Origin, Destination, and Flight Number
* Your MAC address on your device used
* The WiFi purchaser e-mail address or your RR number if you signed in with A-List Preferred benefits
Thanks so much for your support and for your feedback.
I'll plan to share a status update as to our resolution progress by end of day Friday, May 29, 2020.
-Mark
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Hi All,
So sorry for the trouble. Do you mind PMing me a few details where you experienced this issue?
- Date and Time
- Flight Number
- Email address you used to pay for the service or the RR # if you signed in with your A List Preferred account
- Device MAC Address (if you know this)
- Screenshot of any error you received (If you have this)
Thanks so much!
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So sorry for the trouble. If you have a chance, could you private message me with the dates of your affected flights and the e-mail address you used for purchasing WiFi? We'll use that information to work with our provider to research the issue.
Thanks,
Mark
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Good Afternoon SWA Community
We wanted to let you know about a Rapid Rewards maintenance outage that will occur later this evening so that you can plan accordingly.
The notice below will be posted on the website later this afternoon. We have also added this information to pre-trip e-mails for itineraries that may be traveling during this window.
Rapid Rewards Unavailable Friday 2/28 11PM CST to Saturday 2/29 9AM CST
We are improving our systems during this time. Functionality related to your account will be temporarily unavailable.
The following features will not be accessible:
Signing into, viewing, or changing your Southwest Account or Rapid Reward details
Accessing your Upcoming Trips for logged in Customers in the mobile apps or website. Reservations can still be accessed with your confirmation number
Booking tickets with points or Companion Passes
Changing existing tickets booked with points or Companion Passes
Signing into our A List Preferred Inflight WiFi service
Signing into our SWABIZ Corporate Travel tool
If you are traveling during this window please do the following:
Make a note of your confirmation number as Upcoming Trips will not be available. You may need this at the airport if you need to add baggage or reprint a boarding pass
Save or print your boarding pass prior to this time period. Use the Apple Wallet or Google Pay option to store them on your device
If you need to check in or obtain a boarding pass during the outage, please use the Check In feature directly as Upcoming Trips will not be available. You will need your confirmation number to check in on our website, our mobile apps, or at the airport.
Changes to bookings made with points must be made by an airport agent. Please make any trip changes that involve points or Companion Passes prior to this outage.
Thank you for your patience during this maintenance outage - we look forward to seeing you onboard soon!
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Hi All,
We have published an update to the app to resolve this issue. Please look for version 7.2.50 in the App Store.
Thanks,
Mark
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Hi All,
I left one item out from my original post.
Starting on Feb 6, you can now edit your Known Traveler Number if already on your reservation on the desktop version of www.southwest.com.
You can use this in cases where TSA Precheck did not show as expected on your reservation. Just retype in your KTN and check-in again to see if that fixes the issue. If not, feel free to use the in-app chat for logged-in Customers with the app or call or email us. Precheck application is determined by the TSA so it may not always show even if you provides the correct KTN.
We are adding that feature to the mobile website and our apps in the next few months.
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Hi All,
We've developed a fix and we are actively testing it. We hope to launch an updated app next week which will resolve this issue.
Thanks again for reporting the issue. Your feedback helped us identify and escalate the fix.
As always, thank you so much for your support of Southwest.
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Hi Community Friends!
I'm continuing to test the waters to see if you all are interested in learning more about recent changes to our southwest.com and mobile apps.
If you find this helpful, please let me know by tapping the heart icon at the end of the post. Then we can consider posting this for each monthly update.
Here's all the changes we recently made this month to our websites and apps:
Changes to www.Southwest.com, mobile.Southwest.com and Mobile Apps
We pride ourselves on on delivering an excellent on-time performance as well as our low flight cancellation rates, but unfortunately sometimes flight disruptions do happen. Starting on Feb 10, we now provide you with Enhanced Self-Service Rebooking options if you encounter a flight cancellation and we have rebooked you on another flight. Now, if you have been rebooked on alternative flight, you will receive a text message or e-mail sent to your day of contact travel information on the reservation. In that message will be a link which will allow you to make a one-time change to the reservation, within a specified travel window, if you would like an alternative flight rather than the one you have been rebooked on.
Here is an in-depth look at how this will play out for our Customers:
First you will be notified that your flight has been cancelled via Day of Contact communication preference (text, email or phone call).
Once you have been reaccommodated by the system, you will receive a second notification with your new rebooked itinerary. This message will include a link to select an alternative flight if you so choose
Customers will have the ability to make a one-time, free of charge, change via Southwest.com or the Mobile app. This change allows modification of up to 14 days from the date of original travel. This eligibility duration is subject to change.
If you checked your baggage, you will be alerted that Southwest will make every attempt to reroute baggage based on the change, but Customers should see a Customer Service Agent for assistance if their bag does not arrive in their destination.
In addition to this change, our friendly Customer Support & Services Cohearts, accessible via in-app chat/e-mail/phone, can now make similar changes to rebooked itineraries even with checked baggage.
This is all in addition to how already we treat cancelled flights that have not yet been rebooked. In cases where a flight has been cancelled, but not yet automatically rebooked, Customers already have the option to select a new flight, within a specific travel window.
Please note, some itinerary types are not eligible for this option, such as reservations purchased via our Group Desk.
Changes to Mobile Web, iOS App, iPad OS Apps, and Android Apps (version 7.2)
On February 6th, we activated Multi-Passenger Mobile Boarding Passes systemwide. This will allow all Customers to access mobile boarding passes at mobile.southwest.com, our iOS app, and Android app. Prior to this change, you could only receive a boarding pass for the logged in Customer on multi passenger reservations. That added friction to the checkin process and was one of our top Customer frustrations in our App Stores. Now, for reservations with up to and including eight passengers, simply checkin and you will receive prompts to view and download passes for one or many Customers. We will first show a view pass screen for all Customers and then give you the option to download an Apple Wallet or Google Pay mobile boarding pass on supported devices. In our iOS app you can download them all in one simple tap. If Customers are spaced out in the line, then a prompt will appear to remind Customers to board in their assigned order. The ability to grab passes for all Customers in mobile web should help greatly in this split line situation as you can access a pass even without the app.
You can learn more about this new enhancement in this Knowledge Base article.
A few other mobile updates:
We have added a digital feedback tool to our mobile apps. Look for it under the global nav. We'll be using this to better gauge your feedback on our experiences even more in the future.
We're testing enhancements to our shopping pages in our iOS apps. Not all Customers will see the tested experiences but if you see something new and different, that's why.
Changes to www.southwest.com Full Site Only - not yet on our mobile website
Starting on Feb 6, you can now edit your Known Traveler Number if already on your reservation on the desktop version of www.southwest.com.
You can use this in cases where TSA Precheck did not show as expected on your reservation. Just retype in your KTN and check-in again to see if that fixes the issue. If not, feel free to use the in-app chat for logged-in Customers with the app or call or email us. Precheck eligibility is determined by the TSA so it may not always show even if you provides the correct KTN.
We are adding that feature to the mobile website and our apps in the next few months.
Changes to our Inflight Portal
Our inflight entertainment has been refreshed for February 2020. Check out Kiran's post to learn more.
We’re also doing some optimization testing to the inflight portal homepage with copy and treatment of some elements. This helps us improve the experience for you.
Other recent changes
You can now lookup your unusued funds in your account. Starting December 3, 2019, if you include your Rapid Rewards number in your flight reservation, you will be able to view available travel funds from unused tickets, tickets cancelled in accordance with the No Show Policy, or tickets which have a residual balance.
Other things we are working on
We are adding an Unused Funds quick link to our mobile experiences in March. If you are on a mobile device you can bookmark this link to access it while on the go.
We're working to improve the e-mail us page to be more mobile friendly so it is even easier to reach out to a friendly Southwest Employee. Look for it to launch in the next few months.
We are aware of the desire to bring back an improved route map. We are currently scoping out those improvements.
We're also working on some fun new enhancements to our low fare calendar coming up soon.
Hope you all enjoy the new capabilities in our Digital expereinces. Please do let me know if you think this information is helpful. As always, thanks so much for your support of Southwest!
-Mark Hursh
Marketing Director of Digital Customer Platforms
Southwest Airlines
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So sorry for the confusion. The "Drink = YES" indicator on the mobile boarding pass is indeed a valid way to obtain a complimentary drink while onboard. We have published this information internally but we may have missed someone. I have followed up with the right people in Southwest to ensure our Cohearts are all provided with the same information.
Again, my apologies for the trouble but thank you for bringing this to our attention.
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This is incredibly helpful @jar98105
I've notified our team and we're trying to reproduce on our end. Unforutantely so far unsuccesful. Do you mind responding back with just a bit more detail so we can try to reproduce on a simliar device?
Can you send me a PM with info from the following screen in firefox:
Firefox Version Number
Can usually find under the Help menu bar and then clicking on Troubleshooting Information
Better yet - if you can copy all the raw data from the toubleshooting inforamtion page and PM that would be fantastic
Operating System Version
Thank you so much for your assistance!
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Hi There,
Mark here from Southwest. We haven't yet activated any pop up surveys on Southwest.com. We do have an always on survey which is shown by a small "feedback" handle on the right side of your screen.
If you see a survey popping up could you reply with a screenshot or send me a message? That would help us look into this.
We do plan to activate an "in the moment" survey in the future but that is not yet turned on. That survey technology would go out to a very small sample of Customers when we want to learn about a specific area of the website or app. For now though, that feature is not yet active. Very curious to see what you may be seeing.
Thanks in advance for your help!
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Hi Community Friends!
I'm testing the waters to see if you all are interested in learning more about recent changes to our southwest.com and mobile apps.
If you find this helpful, please let me know by tapping the heart icon at the end of the post. Then we can consider posting this for each monthly update.
Here's all the changes we recently made this month to our websites and apps:
Changes to our Full Website (www.southwest.com)
We will now automatically correct 1 and 0 to I and O when entering your confirmation to check-in. We added this as we do not use these numbers in our confirmation numbers, but sometimes it isn't straightforward to determine if it is a 0 (zero) or O.
The header in the Air and Car Shopping flow is no longer fixed to the top of your browser window. Now you should be able to see even more flights and cars when shopping.
Scheduled Aircraft Type now present on Trip Details on the Confirmation Page. As always, this is subject to change.
Scheduled Aircraft Type now present on the Manage Reservation/Reservation Details page. As always, this is subject to change.
Corrected a link in the Save to Calendar feature to point to the flight status page
Resolved an issue where the My Account Unused Funds page could sporadically display as blank
Changes to Mobile Web (mobile.southwest.com)
Added a Feedback button in the navigation to elicit Customer feedback on our website experience
Updated the Reservation Details to show current actual flight times on day of travel
Made some slight tweaks to the mobile boarding pass displays
Southwest iOS and iPadOS Apps (version 7.1)
Updated the Reservation Details to show current actual flight times on day of travel
Updated the mobile boarding pass flow to bring back the option to Add to Wallet instead of directly going into the Apple Wallet,
Updated iPad homepage image
Improved the points shopping displays of international taxes and fees
Push notifications will soon have an updated sound
Added some nice little haptics/vibrations to confirm when you have completed actions like a check-in or booking
Southwest Android App (version 7.1)
Updated the Reservation Details to show current actual flight times on day of travel
Added first name to tab for Android boarding passes to make it easier to find the right pass
Improved the points shopping displays of international taxes and fees
Push notifications now have an updated sound
Added some nice little haptics/vibrations to confirm when you have completed actions like a check-in or booking
Other recent changes
You can now lookup your unusued funds in your account. Starting December 3, 2019, if you include your Rapid Rewards number in your flight reservation, you will be able to view available travel funds from unused tickets, tickets cancelled in accordance with the No Show Policy, or tickets which have a residual balance.
Our inflight entertainment has been refreshed for January 2020. Check out Kiran's post to learn more.
Other things we are working on
We have heard loud and clear that our multi-passenger mobile boarding pass experience is not ideal. We have good news, we are actively testing improvements to our multi-passenger mobile boarding passes with the new experience available on flights between eight test airports. Once testing is completed, we will share our full rollout plans.
We also are aware of the desire to bring back an improved route map. We are currently scoping out those improvements.
Hope you all enjoy the new capabilities in our Digital expereinces. Please do let me know if you think this information is helpful. As always, thanks so much for your support of Southwest!
-Mark Hursh
Marketing Director of Digital Customer Platforms
Southwest Airlines
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As we head into 2020, we wanted to personally thank you all for your support of our Southwest Digital experiences here on the Southwest Community. Your feedback on on our digital experiences, including southwest.com, our mobile apps, and our Inflight Entertainment and Wi-Fi, has been so helpful to our Cohearts who are constantly working to improve these experiences.
To show you how helpful your feedback has been, below is a listing of just some of the improvements we’ve launched across our Digital Customer experiences in 2019. This year we were able to launch so many great new capabilities for our Customers, including in-app chat, to better inflight games, to tracking unused funds and many more. Many of these improvements were prioritized based upon Customer feedback through the Southwest Community, our app store feedback, and internal research. This list shows how much your feedback matters and how we are working to constantly improve your Southwest travel experience. Plus, becuase of all your great feedback and support we earned J.D. Power’s No.1 Ranking for Southwest.com in customer satisfaction with airline travel websites.
Thank you so much for your engagement this year and wishing you all a fantastic 2020!
With LUV,
Mark Hursh, Director of Digital Customer Platforms, Marketing
Jim Jett, Sr. Director of Southwest.com and Mobile Apps, Technology
Tony Roach, Managing Director of Customer Experience
Improvements made to Southwest Digital Experiences in 2019
(Listed in order by most recent)
Dec 16, 2019 – Feedback Tool for our Websites and Apps
We activated a tool to better gauge your feedback on our websites and apps. We had great success improving our roadmaps by analyzing your feedback from the our Southwest app store reviews. Now, we have better technology in place to help us understand your feedback when using all of our digital experiences. Look for more targeted use of the “in the moment” feedback through our website, apps and inflight portal in 2020.
Dec 12, 2019 - Inflight Portal Assistance – Phase 2
We improved our southwest.com homepage while you’re inflight. Now, if you are connected to the SouthwestWiFi network and navigate to www.southwest.com instead of www.southwestwifi.com a special message will display to lead you back to our Inflight portal so you can watch our onboard content or use our onboard WiFi. This should help folks get back to enjoying our Free Inflight Movies*, Free Inflight App Messaging*, Free Inflight Live TV*, Free Inflight Games*, Free Inflight Music*, and more while onboard. We also have similar functionality available at mobile.southwest.com and in our iOS™ and Android™ Apps.
Dec 9, 2019 - Track and Display your Unused Funds in your Southwest Account
We launched a frequently requested feature to allow Customers to view a list of their unused travel funds directly in their Southwest Account at www.southwest.com. Funds that remain from a cancellation or change made after Dec 3, 2019, and included a Customer’s Rapid Rewards number, will automatically appear in your Southwest.com or SWABIZ.com account. Lookup your balance now.
Nov 8, 2019 - Mobile Lookup and Spend Travel Funds
The mobile website and apps were enhanced to allow Customers to lookup the current balance and spend funds from unused Southwest travel funds, vouchers and gift cards. Now, Customers can find and spend those funds across all Southwest digital storefronts enabling more self-service. This was one of our top app store suggestions.
Nov 1, 2019 – Full Inflight Movie Listing available on the Southwest Community
We started posting our full listing of Inflight movies on the Southwest Community. We are also actively working in 2020 to improve our main Inflight Entertainment & WiFi overview page on Southwest.com to provide the full inflight entertainment listing. Here’s our December 2019 post.
Oct 29, 2019 – Multi-passenger Mobile Boarding Passes
In late 2019 we began testing improvements to the multi-passenger experience by enabling all passengers to receive a boarding pass on their mobile devices. We have this now being tested on flights between six airports and have seen great success from the first 10,000 uses oft the feature. This new capability will resolve a top Customer complaint and enable additional self-service with full rollout planned for early 2020. Plus, it will help us be more efficient and more green by no longer requiring paper printed documents on these reservations.
Oct 11, 2019 – Free Inflight Messaging Support for Laptops
We brought our Free Inflight Messaging* service to desktop and laptop browsers so Customers can now use iMessage and WhatsApp on their Mac or Windows PCs. Simply connect to our inflight network, SouthwestWiFi, and activate Free Messaging after you go to the Inflight Portal. Note: Free Inflight Messaging service only allows access to iMessage and WhatsApp and the apps must be downloaded before connecting to the SouthwestWiFi network.
Oct 1, 2019 – Enhanced Free Inflight Games
We made our Free Inflight Games* available on the Inflight Entertainment Portal even better. They now work with mobile devices and we increased the game count from two to eight games. We’re still testing the right game mix and will be continuing to optimize the game selection in 2020. Available only on WiFi-enabled aircraft. Limited-time offer. Where available.
Sept 3, 2019 – Make Travel Funds Easier to Find on the Southwest.com Purchase Page
We heard from Customers calling into our reservations centers that it was difficult to apply travel funds on the purchase page on southwest.com. We made this section bolder and more visible to make it easier to find where to apply your travel funds.
Aug 5, 2019 – Drink Coupon Improvements to the Apple Wallet™ Mobile Boarding Passes
We heard from our Flight Crews and our Southwest Community friends that it was difficult for Customers who purchased Business Select to find their Drink Coupon when using the Apple Wallet mobile boarding pass. We moved the Drink Coupon “= YES” indicator to the front of the pass if you have purchased Business Select. Prior to this change it was located on the back of the pass which was cumbersome to discover. Now Customers can simply show that indicator to our Flight Attendants to receive their free inflight drink, where available.
Aug 1, 2019 – Inflight Portal Redesign
We heard from Customers that it was difficult to find our inflight entertainment offerings, including Free App Messaging*, Free Movies*, Free Live TV*, and our $8 WiFi day passes*, with our prior portal design. We embarked on a redesign effort to better promote these free offerings and also made the design easier to read in a dark cabin. This led to dramatically increased usage of our free offerings while inflight.
July 18, 2019 – Dynamic Mobile Boarding Passes
We heard complaints in the app store about gate and flight time information on the mobile boarding passes not always matching the displays in the airport. We improved the Apple Wallet and Google Pay mobile boarding passes so they dynamically update with the most recent flight boarding time, departure time and gate location. Now, changes to these times are automatically pushed to your Apple Wallet or Google Pay boarding passes.
July 1, 2019 – Apple Pay® for Air Tickets, EarlyBird and Inflight WiFi
We heard frustration that Customers on Apple devices couldn’t use their digital forms of payment stored in their Apple Wallet. We enabled Apple Pay for tickets, EarlyBird and Inflight WiFi* in our iOS app and Inflight Portal to make purchasing tickets even easier.
Mar 25, 2019 – Mobile Day of Travel Self Service
We received frustrations with the app store not being able to perform commonly used day-of travel activities in the mobile apps. We made our mobile apps easier to use to enable more self-service by allowing Customers to add and update Airport Special Assistance requests as well as add their Rapid Rewards Number, Known Traveler Number, Redress Number and International Travel information to bookings.
Feb 20, 2019 – Inflight Portal Assistant Phase 1
We heard from our Inflight Cohearts and Customers that connecting to our Inflight portal was sometimes confusing as it required knowing to type in www.southwestwifi.com after connecting to SouthwestWiFi. We activated technology that makes connecting to the Inflight Portal even easier. Now, after connecting to the SouthwestWiFi network, supported devices will show a helpful login page with a button to go directly to the Inflight Portal homepage. You no longer need to remember a special address. We saw dramatically improved take rates of our Inflight Portal after rolling out this new capability.
Feb 13, 2019 – PayPal® for Mobile Tickets and EarlyBird
We added PayPal to our mobile website and apps enabling usage of PayPal across all Southwest digital storefronts. Now you can use your PayPal wallet or PayPal credit to make purchases while on the go as well on Southwest.com.
Jan 23, 2019 – In-App Customer Service Chat
We heard from our Customers in the app stores and from post-call surveys that you wanted to be able to chat with us when you have a question. We activated that functionality for our logged in Customers using our iOS and Android app. This feature provides chat support for Past Trips, Upcoming Trips, Rapid Rewards and Policies and Procedures directly with Customer Support and Services representatives.
Thank you so much for your invaluable feedback. We hope you’ll continue to stay engaged with us here on the Southwest Community, as your feedback is what shapes our future Customer travel experiences.
Some additional love from our Cohearts in General Counsel...
* Free Inflight Movies and on-demand TV content requires the Southwest app to be downloaded from the Google Play Store or Apple App Store before your flight. Free Inflight Live TV and Free iHeartRadio Music may be restricted on international flights due to licensing restrictions Free Inflight Messaging service only allows access to iMessage and WhatsApp (must be downloaded before the flight). Available only on WiFi-enabled aircraft. Limited-time offer. Where available.
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Hi There!
Our digital team deployed a fix today that should have resolved this error. Let us know if you still see the issue. You might need to clear your cache or use a private/incognito window if you were experiencing this error before it may resolve.
Sorry for the trouble, but thank you all for letting us know and for flying Southwest!
- Mark Hursh
Director Digital Customer Platforms
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Hi Community Friends!
I have good news...a tentative launch date for this fix. We’re looking to get this released to production on October 11th. As always, dates are subject to change.
My apologies again on this one. It took a bit of time to uncover the root cause on this one. Additionally we prioritized some other fixes to the boarding pass above this one so your experience was as smooth as possible. Hopefully everyone is enjoying the new dynamic mobile boarding passes which keep your gate, boarding time, and departure time all synced up now. We have some other boarding pass goodness that we are working to test very soon. Can’t wait to share that news out once we get back the real world testing results.
Thanks again for everyone’s feedback and for your continued support of Southwest!
-Mark
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Hi There!
So sorry for the trouble with the lock screen. Good news though - we plan to have this resolved in our release tentatively scheduled for Oct 11th.
Really appreciate everyone's patience on this one.
Thanks! Mark
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Hey there - I chatted with our Inflight Content team and we're going to work to start posting our full list every month here on SWA Community. We're also working to improve the page on southwest.com so it has our full list as well. We have some limitations on that page with our update capabilities so that's why it was incomplete.
Sorry for the trouble but you can find the most recent list here:
https://www.southwestaircommunity.com/t5/In-the-Air/Inflight-Movies-September-2019/m-p/96290#M1775
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Howdy Southwest Friends,
Here's a list of our current inflight movies playing in September.
We've seen a few threads on here inquiring about our full list of movies so wanted to share them out. We're also working to update our Inflight Entertainment and WiFi Page to keep the list as accurate as possible. There's some reasons why we don't have the full list there today but we're working to fix that.
In the interim, here's a full list of everything onboard right now.
To view movies and select on-demand TV content, please download the Southwest app from the Google Play Store or Apple App Store before your flight.
Apple App Store
Google Play Store
New in September 2019 - subject to change
A Dog's Journey
Avengers: Endgame
Caddyshack
John Wick: Chapter 3 - Parabellum
Pokémon Detective Pikachu
The Hustle
All Current Inflight Movies - As of Sept 27, 2019 and subject to change
12 Strong
A Bad Moms Christmas
A Dog's Journey
A Star is Born
Adrift (2018)
Aquaman
Avengers: Endgame
Caddyshack
Captain Marvel
Crazy Rich Asians
Creed II
Den of Thieves
Dumbo (2019)
Fantastic Beasts: The Crimes of Grindelwald
Fighting with My Family
Game Night
Glass
How to Train Your Dragon: The Hidden World
Hunter Killer
I Feel Pretty
Incredibles 2
Isn't It Romantic
John Wick: Chapter 3 - Parabellum
Life of the Party
Little
Mia and the White Lion
Mary Poppins Returns
Molly's Game
Nancy Drew and the Hidden Staircase
Ocean's 8
Ocean’s Eleven
On the Basis of Sex
Pitch Perfect
Pokémon Detective Pikachu
Robin Hood (2018)
Second Act
Shazam!
Tag
The 15:17 to Paris
The Breakfast Club
The Hustle
The Lego Movie 2: The Second Part
The Meg
The Mustang
\
* Available only on WiFi-enabled aircraft. Limited-time offer. Where available.
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09-27-2019
08:46 AM
4 Loves
Hey there - great idea! I'll pass this along to our Employee Experience team as we have lots of the underpinnings to make this happen. Just need to prioritize it on the backlog. I've also added this to our app backlog as well.
Thanks for sharing!
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Hi There!
Super blast from the past ... but wanted to let you know that we did implement this change a few months back.
Now your mobile boarding pass saved to your Apple Wallet or Google Pay Wallet will automatically update if any of the following changes:
Boarding Gate Changes
Boarding Time Changes
Departure Time Changes
Hope that helps and thanks for flying Southwest!
-Mark Hursh
Director of Digital Customer Platforms - Marketing
Southwest Airlines
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Hi All,
Wanted to provide a solution for this one. You can find our current movie listing here:
https://www.southwest.com/wifi/
Thanks! Mark Hursh
Director of Digital Customer Platforms - Southwest Marketing
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Hi Everyone,
I checked in in with the team and the fix for the lock screen issue is taking a bit longer than we would like. We have this tentatively targeted to resolve in our October release. In August we were able to improve the Business Select Drink Coupon issue. Now, we have a field directly on the iOS Wallet boarding pass to use when showing this to the flight attendant.
So sorry for the trouble on this one but thank you so much for your patience and for flying Southwest.
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Hi there,
So sorry about this. We finally had to stop support for iOS 10 due to development and testing costs associated with older operating systems. Fortunately we have our core functionality available for you right at www.southwest.com .
There you will be able to log into your account, view upcoming trips, quickly book and change tickets, add EarlyBird, as well as checkin and obtain Apple Wallet mobile boarding passes. Some things will be missing unfortunately such as warm sign-in functionality, push notifications, chat support, Apple Pay, and our inflight movie player support directly in the app. To use inflight movies you can still use our separate AirTime Player app.
We apologize for the change but we periodically have to make the very difficult call to limit support for older operating systems as it increases our testing and development costs as well as limits our ability to quickly make updates for everyone. For iOS 10 we extended this out for nearly a year longer than we normally would have to limit the impact as much as possible but we definitely apologize to those it has impacted. The app store now should be accurately reflecting that we only support iOS 11+.
So sorry again for the trouble but thank you so much for choosing Southwest.
Mark Hursh
Director of Digital Customer Platforms - Marketing
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Hi There!
Just wanted to drop you a line and let you know that we are aware of the "Sorry can't connect" bug. The team found the root cause and we are actively testing the fix. We plan to have this fixed in our September release.
Sorry for the trouble but thank you so much for your feedback. And thank you so much for flying Southwest!
-Mark Hursh
Director of Digital Customer Platforms - Marketing
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Hi All,
Wanted to let you know that we are aware of this bug in the most recent version of the app. We made a lot of changes in July to make the mobile boarding passes smarter and set us up well for future enhancements. Unfortunately the lock screen bug got through all of our testing in the field. We will fix the lock screen issue in our release planned for mid to late August. So sorry about that!
Behind the scenes we also added some new smarts to the Apple Wallet and Google Pay mobile boarding passes so they now dynamically update with any changes to your departure gate, departure time, and boarding time. We have a few specific scenarios where that is not happening such as for thru flights but we will also be fixing those issues in the August release.
Longer term these updates also will allow us to finally fix our problems with multi passenger mobile boarding passes later this year. This is a huge focus for us as we know how frustrating it is to check-in with multiple passengers and navigate the current app limitations. Fortunately we plan to remove those limitations later this year. I've seen the new designs and I think you're going to love it!
So sorry for this lock screen bug but just wanted to let you know we're listening and constantly working to improve the apps for you. This year so far we've added:
In App Support Chat for Logged in Customers
Add/Edit Special Assistance info during booking and after booking
An offline mode while you're inflight in case the satellite connection isn't working so you can still watch the encrypted onboard free movie content
Add/edit your Rapid Reward Number, KTN, Redress Number
Add/edit your Passport details for International bookings
Apple Pay for Air Tickets and EarlyBird
PayPal for Air Tickets and EarlyBird
Android In App Reviews so we can get more feedback (we added this to the iOS apps last year)
Dynamic Apple Wallet and Goolge Pay Mobile Boarding passes for updates to gate, boarding time, and departure time
The team is constantly monitoring your app store and community feedback and working to improve your digital experiences. Thank you so much for sharing your thoughts and for flying Southwest!
Mark Hursh
Director of Digital Customer Platforms - Marketing
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07-03-2019
05:43 PM
2 Loves
Thanks for providing your feedback on our Inflight Entertainment and WiFi experience. I do want to apologize that we’re not meeting your expectations with this service. We know how important reliable WiFi is to your overall Inflight Experience and want you to know that we are working hard to enhance the offering.
We have made strides over the recent years and are now providing connectivity at speeds nearly seven times what they were just two years ago. We’re also proud to say we’ve extended coverage to Hawaii and are one of the few airlines offering gate-to-gate connectivity between the islands. As great as those accomplishments may seem, we do know our current bandwidth will not support the long term needs of our Customers.
An important element of improving the Inflight Experience is focusing on equipment reliability. We are flying a fleet of nearly 750 hotspots in the air with onboard servers, multiple modems, antennas, and access points with an extensive ground network connected to multiple satellites over 22,000 miles in the sky. If an aircraft does not have fully functioning WiFi, our priority is to continue flying the scheduled routes of that aircraft as opposed to pulling the aircraft from service to immediately fix the WiFi, which could negatively impact thousands of Customers who expect their flight to operate as scheduled. But this can mean a less than ideal experience when looking to utilize Inflight Entertainment and WiFi. Please know that teams from all across Southwest are working to limit that impact as much as possible.
As we continue to work closely with our connectivity vendors to improve bandwidth and speed, we are focused on enhancing our entertainment offerings which help divert Customers from WiFi and reallocate them to services like Free Live TV, Free Movies or Free Messaging which take up little bandwidth or leverage onboard content. We are also constantly working to optimize the service as we recently rolled out improvements to our portal sign-in feature to make it easier to access the portal, are currently testing Apple Pay to make payments easier, and are also excited to continue to improve our portal and content expeience.
Free Music, Free Messaging and Free Movies is great, but the need to ensure Customers remain connected with Inflight Internet is an ongoing effort. Please know that we do hear you and are working on our long term options that best balance an improved experience as well as stay true to our low cost promise so we can continue to offer the Southwest Hospitality that you have come to expect.
Thank you so much for your feedback and thank you for flying Southwest!
...Posting this while using Southwest WiFi flying 33,000 feet at 520mph somewhere over Indiana...
Mark Hursh
Director of Digital Customer Platforms
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