Southwest Airlines Community

We’ve made it even easier to give the gift of Southwest travel with your friends, family, and coworkers.  You can now easily buy a gift card on a mobile device or in our Southwest app.   You can find the option to purchase a Southwest gift card now on our full website, our mobile website and the Southwest app.   Plus, you can check the balance of a gift card on our websites and in our app.       Behind the scenes this work is part of an effort to improve how we build our Digital Products so we can more quickly improve our Digital experiences for you.    Over the past few years, we have introduced new ways of engineering our websites & apps that is more efficient and allows us to build even more product improvements.  For those into technology, we built this gift card workflow responsively which means we designed it to use a single set of code that powers the experience across our two major websites, our iOS app, and our Android app.  This allowed us to bring this new capability to market across all our stores at a rapid pace.   Plus, it’s just one place to maintain and optimize in the future.  We’ve now moved more products over to our responsive architecture including our Help Center, Gift Cards, and a tool for employee travel listings where we piloted this tech.    We have also been using a technology behind the scenes called hybrid apps.  This approach allows us to use web-based experiences to power parts of our app experience.  We’ve been testing and deploying these new architectures over the past few years to ensure they only have a positive impact on your experience and do not impact performance.  You’ll find the following features now leveraging our hybrid app technology including Cars, Flight Status, View Travel Funds and recently our mobile Air Booking workflow.   We’ll continue to embrace new ways of working and building to ensure we can keep building new digital experiences for our Customers and Cohearts as efficiently and effectively as possible.  All to ensure we are Most Loved, Most Efficient, and Most Profitable for you, our Customers and our Cohearts.   You can learn about other recent improvements to our digital experiences here.   Thank you to our Customers for giving us this opportunity and to the following Cohearts who developed this great new capability   Adeeb A Akl A Amanda C Amy B Arunkumar R   Blake M   Coribtt B David N   Deepthi B Erin S Fouziya S Gaurav M Gloria C   Guthrie S Jerry M Jim J Jonathan C Kathi O Kelly F Kenny Y Lisa J Mandy M Manish M Mark L   Michelle S Mike T Naveen D   Nick W Paige M Pooja K Rachel S   Ram V Randy S Scott B   Shane M Todd M Vijaya M       ... View more

Our digital teams have been hard at work to make shopping and buying easier for you.  Now you can use Uplift Installment Payments to buy a ticket and pay for it over a period, subject to approval.  This new option is now available on southwest.com website for your computer/laptop, our mobile website on your phone, and our iOS app.  It will be coming soon to our Android app as well.       Shop for your items and add them to your cart just like you normally would. When you are ready to checkout, select Uplift as your payment method. You'll need to provide some basic information like your mobile phone number and last four digits of your social security number to apply. If you're approved, finish checking out and you're done.   Please note that not all itineraries are eligible for this payment option.   To make an offer and approval decision, our partner Uplift looks at several factors, including your credit information, purchase details, and more. Learn more about the Uplift Installment Payments Southwest.   We hope that this payment option provides our Customers with even more flexible options in the future.   You can learn about other recent improvements to our digital experiences here.   Here’s a grid of all our Form of Payment options available at Southwest     www. southwest.com mobile. southwest.com Southwest iOS App Southwest Android App InflightPortal Uplift Installment Payments Yes Yes Yes Yes No PayPal Yes Yes Yes Yes Yes PayPal Credit Yes Yes Yes Yes Yes Apple Pay - Yes Yes - Yes Rapid Rewards Visa Yes Yes Yes Yes Yes Visa Yes Yes Yes Yes Yes MasterCard Yes Yes Yes Yes Yes Discover/Union Pay Yes Yes Yes Yes Yes American Express Yes Yes Yes Yes Yes UATP Yes Yes Yes Yes No Diner’s Club/JCB Yes Yes Yes Yes Yes   Thank you so much to the following Cohears and partners at Uplift that made this all possible. Allen P Arlene M Brian R Brooke S Caitlin S Carlos G Christina W Corbitt B Corie G Dan F Gloria R Greg R Jennifer H Jerel K Jessa W Jim J Jole M Jonathan C Kavitha R Kevin L Laurette S Lekesha S Levoy W Mandy B Mark H Mark L Marla N Meredith H Michael L Missy B Rachel S Randy G Ryan G Sam M Shane A Victor L Vince B ... View more

During the pandemic we've been lucky enough to have many new Customers buy tickets with us who may be unfamiliar with the quirky and fun Southwest expeience.  And we LUV having you on board!  We also love to make sure everyone is familiar with our industry leading policies like Two Bags Fly Free(1), No Change or Cancel Fees(2) , and our free onboard services like Free iMessage & WhatsApp(3) and Free Movies, Live TV, and TV Series on Demand(3).    Also, some may not know our different way of boarding with our highly efficient Open Seating policy where you can choose your seat.   Important legal stuff so my friend Meredith in General Counsel stays happy 1 First and second checked bags. Size and weight limits apply 2 If you need to change an upcoming flight itinerary, you’ll only pay the cost in fare difference. Failure to cancel a reservation at least 10 minutes prior to departure may result in forfeited Travel Funds 3 Available only on WiFi-enabled aircraft. Limited-time offer. Where available. Must have messaging apps downloaded before connecting to WiFi network onboard   As such we've been working as a team internally on a program called Dominate the Day to improve your day of travel experience.  We do that by offering timely information in more contextual areas about your trip.      You've likely seen that through special messaging we've been adding when shopping if your destination was impacted by a travel restriction.  As we've continued to evolve in this area we've added two new capabilities to help travel readiness for our Customers.   New Customer Landing Page We optimized and simplified our Flying with Southwest page and have now placed this great new overview page in even more locations.  It shares all the things to know when flying with us.       And people are really engaging with the content.  Since we launched in April we've seen nearly 1.6 million unique visitors to this newly optimized page.  We've also seen it utilized more than 2,000% more than the prior page.     We hope this makes it even easier and more fun to travel with us.     App Day of Travel Readiness Messaging We hypothesize that providing more relevant information about what to expect closer to your trip details could improve your day of travel experience.  As such, our Self Service Digital Products team experimented a bit and studied new ways to surface information about our flexible baggage policy, what to expect while traveling during the pandemic, and also details on our unique boarding process.  In usability Customers loved having this information so we we moved on to making changes to the app experience.   We added new logic to better identify Customers in the app with upcoming trips and provide more timely information.  And wow, our testing proved that people really valued this content.  We saw a nearly 400% increases in bag policy information engagement with these new placements.  So we're going to keep them on fully steam and we're going to use these new areas to provide more information in the future for audiences such as families or those requesting wheelchair assistance.  All to help improve your day of travel experience.   You can see this experience if you have an upcoming trip linked to your Rapid Rewards account and you are logged in on the app.         Special thanks to so many Cohearts that helped with this including: Cindi, Katie, Nick, Lindsey, Ashley, Gloria, Tony, McGuinn, Jennifer, Chris, Roxanna, Corey, Jordan, Sydney, Anna, Amber, Ram, Michael, Laura, Tony, Pence, Andrew, Nic, Jordan, Aaron, Sally,   You can learn about other recent improvements to our digital experiences here.     ... View more

Our Digital Products team here at Southwest is always working to optimize our experiences for Customers all across your trip experience from booking to bag pickup.  Sometimes that is with a big new feature, and other times that is with optimizations to an existing feature.   Our Digital Self-Service Product team is always working on making it easier for our Customer's to Self-Serve when they want to.  Over the summer we added some additional self-service links when we had higher than normal call volumes.  We did this first on our mobile web Contact Us page as a trial.  And overwhelmingly we found out that Customers engaged at a high rate with self-service information when they are in the moment.  It could have been that some people may not know how easy it is to do things like change a ticket on Southwest.  Click thru rates to a simple "Change Flight" button became 18% of the pages clicks.       That got us pondering if we should apply those same learnings to our full website Contact Us page.  And for context, that page gets 41% of all Contact Us page views across our four digital storefronts - full website, mobile web, iOS app, and Android app.   The team took a few hypotheses to Customers and designed multiple iterations of an alternative Contact Us page that more prominently shows all the things our Customers can do in the moment when they may want to call.  It was important that we don't try to hide the phone number like you may find on some other company's website.  We still want to make it easy to talk to a friendly Southwest Coheart if you would like, or to use one of our other forms of contact such as e-mail, Twitter, Facebook, and others.   After those multiple rounds of usability with Customers we narrowed in on a result and will be testing this new version during the holidays to see if helps best support our Customers when they are in a moment where they need more help.     Thank you so much to the following Cohearts who helped with this experiment:   Cindi  Ashley Lindsey Gloria Michelle Laura   You can learn about other recent improvements to our digital experiences here. ... View more

Good news for our Android Customers who use Swabiz to manage their company bookings.  You can now book under your Swabiz account while using the Southwest App.   That means you can now book and change Swabiz bookings across all of our digital storefronts.       Please check out my post on Oct 30 for more details on how this works    Learn more about recent Southwest Digital updates here. ... View more

Hello there to our Wonderful Southwest Customers!   Our Digital Team is pleased to announce that our Customers enrolled in Swabiz can now book trips directly in our mobile website, iOS app, and Android app.   SWABIZ is the free, self-service Southwest Business booking tool that is easy to use and includes a variety of features to help manage business travel .     What will this do? With this new capability our Customers that are enrolled in the Swabiz program can enjoy Booking using your Swabiz account contracted negotiated rates if your account has company specific discounts Direct billing your trip using a Company provided stored credit card (we call them "ghost cards") if set-up by your company travel manager Using your internal reference number for easier reporting if set-up by your company travel manager Automatically storing your bookings in your Swabiz reporting suite so your Company Travel Managers can track usage, duty of care, and unused funds at a Company level   Getting Started All you have to do is be already associated to a Swabiz Company account.  Ask your Company Travel Manager about how to do that if you aren't already associated.  Then login to the mobile website or the Southwest iOS app (again, Android coming soon!).  On the Plan a Trip page you'll see an option to book with your Swabiz Company ID.   That's it!  Just choose that toggle and you're good to go.  While booking you'll see company rates, internal reference numbers, and stored credit cards as they have been configured by your Swabiz contract and your Company Travel Manager.     If your company is not yet enrolled in Swabiz, and is interested in these great features please, learn more about our special programs uniquely designed for Business Travel.   Special thanks to all our Southwest Customers who provided the feedback for this need.  And special thanks to our Cohearts who helped bring this to life across our Southwest Business, Digital Products, Web/App Technology Engineering, Quality Management, and Technology Operations teams including...   Amy Ashley Lydia Christina Anthony Victor Mandy Brady Tony Anna Nick Jennifer Taylor Shane Kevin Sowjanya Shraddha Smita Jerel Brian Jim Miguel Erica Hamid Mahesh Daniel Amanda Saritha Smita Wade Allen Levoy Kavitha Aaron Zachary Marc Kelsey Priyanka Gurusowmya   ... View more

Greetings Southwest Customers!   We're pleased to announce that you can now easily find your upcoming trips on the homepage of www.southwest.com  when using your computer, laptop, or tablet.   Simply log-in and you'll see your next trip associated to your Rapid Rewards account.  You'll see quick links to View, Change, Cancel, or Check In.   You can also easily find all your trips by tapping My Account in the account bar.   You'll find similar functionality on the Southwest app.     Quick tip - Trip not yet in your account?     Simply add your Rapid Rewards number to your trip.    On the website from your computer, laptop or tablet, go to Flight > Manage Reservation.  Enter your details and look for the option to add your Rapid Rewards number.     On the Southwest website on your mobile device, or when using the Southwest app, find the Manage Reservation option in the Flight Menu.  Then tap the passenger name where you want to add a Rapid Rewards Number.  Use the following screen to add the number.     Special thanks to all our Southwest Cohearts who helped research, prototype, design, build, test, and deploy this new capability. Mandy Caitlin Nick Jole Blaire Anant Clayton Jennifer Blake Jesus Yedil Mo Samba Rachel Louis Edward Vinoth Krunal Victor Michael Anna Tony       ... View more

Good Afternoon SWA Community   We wanted to let you know about a Rapid Rewards maintenance outage that will occur later this evening so that you can plan accordingly.   The notice below will be posted on the website later this afternoon.  We have also added this information to pre-trip e-mails for itineraries that may be traveling during this window.   Rapid Rewards Unavailable Friday 2/28 11PM CST to Saturday 2/29 9AM CST We are improving our systems during this time. Functionality related to your account will be temporarily unavailable.   The following features will not be accessible: Signing into, viewing, or changing your Southwest Account or Rapid Reward details Accessing your Upcoming Trips for logged in Customers in the mobile apps or website. Reservations can still be accessed with your confirmation number Booking tickets with points or Companion Passes Changing existing tickets booked with points or Companion Passes Signing into our A List Preferred Inflight WiFi service Signing into our SWABIZ Corporate Travel tool   If you are traveling during this window please do the following: Make a note of your confirmation number as Upcoming Trips will not be available. You may need this at the airport if you need to add baggage or reprint a boarding pass Save or print your boarding pass prior to this time period. Use the Apple Wallet or Google Pay option to store them on your device If you need to check in or obtain a boarding pass during the outage, please use the Check In feature directly as Upcoming Trips will not be available. You will need your confirmation number to check in on our website, our mobile apps, or at the airport. Changes to bookings made with points must be made by an airport agent. Please make any trip changes that involve points or Companion Passes prior to this outage. Thank you for your patience during this maintenance outage - we look forward to seeing you onboard soon! ... View more

Hi Community Friends!   I'm continuing to test the waters to see if you all are interested in learning more about recent changes to our southwest.com and mobile apps.   If you find this helpful, please let me know by tapping the heart icon at the end of the post.   Then we can consider posting this for each monthly update.   Here's all the changes we recently made this month to our websites and apps:   Changes to www.Southwest.com, mobile.Southwest.com and Mobile Apps   We pride ourselves on on delivering an excellent on-time performance as well as our low flight cancellation rates, but unfortunately sometimes flight disruptions do happen.  Starting on Feb 10, we now provide you with Enhanced Self-Service Rebooking options if you encounter a flight cancellation and we have rebooked you on another flight.  Now, if you have been rebooked on alternative flight, you will receive a text message or e-mail sent to your day of contact travel information on the reservation.  In that message will be a link which will allow you to make a one-time change to the reservation, within a specified travel window, if you would like an alternative flight rather than the one you have been rebooked on.   Here is an in-depth look at how this will play out for our Customers: First you will be notified that your flight has been cancelled via Day of Contact communication preference (text, email or phone call).  Once you have been reaccommodated by the system, you will receive a second notification with your new rebooked itinerary.  This message will include a link to select an alternative flight if you so choose Customers will have the ability to make a one-time, free of charge, change via Southwest.com or the Mobile app. This change allows modification of up to 14 days from the date of original travel.  This eligibility duration is subject to change. If you checked your baggage, you will be alerted that Southwest will make every attempt to reroute baggage based on the change, but Customers should see a Customer Service Agent for assistance if their bag does not arrive in their destination. In addition to this change, our friendly Customer Support & Services Cohearts, accessible via in-app chat/e-mail/phone, can now make similar changes to rebooked itineraries even with checked baggage.   This is all in addition to how already we treat cancelled flights that have not yet been rebooked.  In cases where a flight has been cancelled, but not yet automatically rebooked, Customers already have the option to select a new flight, within a specific travel window.   Please note, some itinerary types are not eligible for this option, such as reservations purchased via our Group Desk.     Changes to Mobile Web, iOS App, iPad OS Apps, and Android Apps (version 7.2) On February 6th, we activated Multi-Passenger Mobile Boarding Passes systemwide. This will allow all Customers to access mobile boarding passes at mobile.southwest.com, our iOS app, and Android app. Prior to this change, you could only receive a boarding pass for the logged in Customer on multi passenger reservations. That added friction to the checkin process and was one of our top Customer frustrations in our App Stores. Now, for reservations with up to and including eight passengers, simply checkin and you will receive prompts to view and download passes for one or many Customers. We will first show a view pass screen for all Customers and then give you the option to download an Apple Wallet or Google Pay mobile boarding pass on supported devices. In our iOS app you can download them all in one simple tap. If Customers are spaced out in the line, then a prompt will appear to remind Customers to board in their assigned order. The ability to grab passes for all Customers in mobile web should help greatly in this split line situation as you can access a pass even without the app.   You can learn more about this new enhancement in this Knowledge Base article.   A few other mobile updates: We have added a digital feedback tool to our mobile apps.  Look for it under the global nav.  We'll be using this to better gauge your feedback on our experiences even more in the future. We're testing enhancements to our shopping pages in our iOS apps.  Not all Customers will see the tested experiences but if you see something new and different, that's why.   Changes to www.southwest.com Full Site Only - not yet on our mobile website   Starting on Feb 6, you can now edit your Known Traveler Number if already on your reservation on the desktop version of www.southwest.com.   You can use this in cases where TSA Precheck did not show as expected on your reservation.  Just retype in your KTN and check-in again to see if that fixes the issue.  If not, feel free to use the in-app chat for logged-in Customers with the app or call or email us.  Precheck eligibility is determined by the TSA so it may not always show even if you provides the correct KTN.   We are adding that feature to the mobile website and our apps in the next few months. Changes to our Inflight Portal Our inflight entertainment has been refreshed for February 2020.  Check out Kiran's post to learn more.   We’re also doing some optimization testing to the inflight portal homepage with copy and treatment of some elements.  This helps us improve the experience for you.   Other recent changes You can now lookup your unusued funds in your account.  Starting December 3, 2019, if you include your Rapid Rewards number in your flight reservation, you will be able to view available travel funds from unused tickets, tickets cancelled in accordance with the No Show Policy, or tickets which have a residual balance.   Other things we are working on We are adding an Unused Funds quick link to our mobile experiences in March.  If you are on a mobile device you can bookmark this link to access it while on the go.     We're working to improve the e-mail us page to be more mobile friendly so it is even easier to reach out to a friendly Southwest Employee.  Look for it to launch in the next few months.   We are aware of the desire to bring back an improved route map.  We are currently scoping out those improvements. We're also working on some fun new enhancements to our low fare calendar coming up soon.     Hope you all enjoy the new capabilities in our Digital expereinces.   Please do let me know if you think this information is helpful.   As always, thanks so much for your support of Southwest!   -Mark Hursh Marketing Director of Digital Customer Platforms Southwest Airlines ... View more

Hi Community Friends!   I'm testing the waters to see if you all are interested in learning more about recent changes to our southwest.com and mobile apps.   If you find this helpful, please let me know by tapping the heart icon at the end of the post.   Then we can consider posting this for each monthly update.   Here's all the changes we recently made this month to our websites and apps:   Changes to our Full Website (www.southwest.com) We will now automatically correct 1 and 0 to I and O when entering your confirmation to check-in. We added this as we do not use these numbers in our confirmation numbers, but sometimes it isn't straightforward to determine if it is a 0 (zero) or O. The header in the Air and Car Shopping flow is no longer fixed to the top of your browser window.  Now you should be able to see even more flights and cars when shopping. Scheduled Aircraft Type now present on Trip Details on the Confirmation Page.  As always, this is subject to change. Scheduled Aircraft Type now present on the Manage Reservation/Reservation Details page.  As always, this is subject to change. Corrected a link in the Save to Calendar feature to point to the flight status page Resolved an issue where the My Account Unused Funds page could sporadically display as blank   Changes to Mobile Web (mobile.southwest.com) Added a Feedback button in the navigation to elicit Customer feedback on our website experience Updated the Reservation Details to show current actual flight times on day of travel Made some slight tweaks to the mobile boarding pass displays   Southwest iOS and iPadOS Apps (version 7.1) Updated the Reservation Details to show current actual flight times on day of travel Updated the mobile boarding pass flow to bring back the option to Add to Wallet instead of directly going into the Apple Wallet, Updated iPad homepage image Improved the points shopping displays of international taxes and fees Push notifications will soon have an updated sound Added some nice little haptics/vibrations to confirm when you have completed actions like a check-in or booking   Southwest Android App (version 7.1) Updated the Reservation Details to show current actual flight times on day of travel Added first name to tab for Android boarding passes to make it easier to find the right pass Improved the points shopping displays of international taxes and fees Push notifications now have an updated sound  Added some nice little haptics/vibrations to confirm when you have completed actions like a check-in or booking   Other recent changes You can now lookup your unusued funds in your account.  Starting December 3, 2019, if you include your Rapid Rewards number in your flight reservation, you will be able to view available travel funds from unused tickets, tickets cancelled in accordance with the No Show Policy, or tickets which have a residual balance.   Our inflight entertainment has been refreshed for January 2020.  Check out Kiran's post to learn more.   Other things we are working on We have heard loud and clear that our multi-passenger mobile boarding pass experience is not ideal.  We have good news, we are actively testing improvements to our multi-passenger mobile boarding passes with the new experience available on flights between eight test airports.  Once testing is completed, we will share our full rollout plans.   We also are aware of the desire to bring back an improved route map.  We are currently scoping out those improvements.   Hope you all enjoy the new capabilities in our Digital expereinces.   Please do let me know if you think this information is helpful.   As always, thanks so much for your support of Southwest!   -Mark Hursh Marketing Director of Digital Customer Platforms Southwest Airlines     ... View more

As we head into 2020, we wanted to personally thank you all for your support of our Southwest Digital experiences here on the Southwest Community. Your feedback on on our digital experiences, including southwest.com, our mobile apps, and our Inflight Entertainment and Wi-Fi, has been so helpful to our Cohearts who are constantly working to improve these experiences.     To show you how helpful your feedback has been, below is a listing of just some of the improvements we’ve launched across our Digital Customer experiences in 2019. This year we were able to launch so many great new capabilities for our Customers, including in-app chat, to better inflight games, to tracking unused funds and many more. Many of these improvements were prioritized based upon Customer feedback through the Southwest Community, our app store feedback, and internal research. This list shows how much your feedback matters and how we are working to constantly improve your Southwest travel experience.  Plus, becuase of all your great feedback and support we earned J.D. Power’s No.1 Ranking for Southwest.com in customer satisfaction with airline travel websites.     Thank you so much for your engagement this year and wishing you all a fantastic 2020!   With LUV, Mark Hursh, Director of Digital Customer Platforms, Marketing Jim Jett, Sr. Director of Southwest.com and Mobile Apps, Technology Tony Roach, Managing Director of Customer Experience     Improvements made to Southwest Digital Experiences in 2019 (Listed in order by most recent)   Dec 16, 2019 – Feedback Tool for our Websites and Apps We activated a tool to better gauge your feedback on our websites and apps. We had great success improving our roadmaps by analyzing your feedback from the our Southwest app store reviews. Now, we have better technology in place to help us understand your feedback when using all of our digital experiences. Look for more targeted use of the “in the moment” feedback through our website, apps and inflight portal in 2020.   Dec 12, 2019 - Inflight Portal Assistance – Phase 2 We improved our southwest.com homepage while you’re inflight. Now, if you are connected to the SouthwestWiFi network and navigate to www.southwest.com instead of www.southwestwifi.com a special message will display to lead you back to our Inflight portal so you can watch our onboard content or use our onboard WiFi. This should help folks get back to enjoying our Free Inflight Movies*, Free Inflight App Messaging*, Free Inflight Live TV*, Free Inflight Games*, Free Inflight Music*, and more while onboard. We also have similar functionality available at mobile.southwest.com and in our iOS™ and Android™ Apps.   Dec 9, 2019 - Track and Display your Unused Funds in your Southwest Account We launched a frequently requested feature to allow Customers to view a list of their unused travel funds directly in their Southwest Account at www.southwest.com. Funds that remain from a cancellation or change made after Dec 3, 2019, and included a Customer’s Rapid Rewards number, will automatically appear in your Southwest.com or SWABIZ.com account. Lookup your balance now.   Nov 8, 2019 - Mobile Lookup and Spend Travel Funds The mobile website and apps were enhanced to allow Customers to lookup the current balance and spend funds from unused Southwest travel funds, vouchers and gift cards. Now, Customers can find and spend those funds across all Southwest digital storefronts enabling more self-service. This was one of our top app store suggestions.   Nov 1, 2019 – Full Inflight Movie Listing available on the Southwest Community We started posting our full listing of Inflight movies on the Southwest Community. We are also actively working in 2020 to improve our main Inflight Entertainment & WiFi overview page on Southwest.com to provide the full inflight entertainment listing. Here’s our December 2019 post.   Oct 29, 2019 – Multi-passenger Mobile Boarding Passes In late 2019 we began testing improvements to the multi-passenger experience by enabling all passengers to receive a boarding pass on their mobile devices. We have this now being tested on flights between six airports and have seen great success from the first 10,000 uses oft the feature. This new capability will resolve a top Customer complaint and enable additional self-service with full rollout planned for early 2020. Plus, it will help us be more efficient and more green by no longer requiring paper printed documents on these reservations.   Oct 11, 2019 – Free Inflight Messaging Support for Laptops We brought our Free Inflight Messaging* service to desktop and laptop browsers so Customers can now use iMessage and WhatsApp on their Mac or Windows PCs. Simply connect to our inflight network, SouthwestWiFi, and activate Free Messaging after you go to the Inflight Portal. Note: Free Inflight Messaging service only allows access to iMessage and WhatsApp and the apps must be downloaded before connecting to the SouthwestWiFi network.   Oct 1, 2019 – Enhanced Free Inflight Games We made our Free Inflight Games* available on the Inflight Entertainment Portal even better. They now work with mobile devices and we increased the game count from two to eight games. We’re still testing the right game mix and will be continuing to optimize the game selection in 2020. Available only on WiFi-enabled aircraft. Limited-time offer. Where available.   Sept 3, 2019 – Make Travel Funds Easier to Find on the Southwest.com Purchase Page We heard from Customers calling into our reservations centers that it was difficult to apply travel funds on the purchase page on southwest.com. We made this section bolder and more visible to make it easier to find where to apply your travel funds.   Aug 5, 2019 – Drink Coupon Improvements to the Apple Wallet™ Mobile Boarding Passes We heard from our Flight Crews and our Southwest Community friends that it was difficult for Customers who purchased Business Select to find their Drink Coupon when using the Apple Wallet mobile boarding pass. We moved the Drink Coupon “= YES” indicator to the front of the pass if you have purchased Business Select. Prior to this change it was located on the back of the pass which was cumbersome to discover. Now Customers can simply show that indicator to our Flight Attendants to receive their free inflight drink, where available.   Aug 1, 2019 – Inflight Portal Redesign We heard from Customers that it was difficult to find our inflight entertainment offerings, including Free App Messaging*, Free Movies*, Free Live TV*, and our $8 WiFi day passes*, with our prior portal design. We embarked on a redesign effort to better promote these free offerings and also made the design easier to read in a dark cabin. This led to dramatically increased usage of our free offerings while inflight.   July 18, 2019 – Dynamic Mobile Boarding Passes We heard complaints in the app store about gate and flight time information on the mobile boarding passes not always matching the displays in the airport. We improved the Apple Wallet and Google Pay mobile boarding passes so they dynamically update with the most recent flight boarding time, departure time and gate location. Now, changes to these times are automatically pushed to your Apple Wallet or Google Pay boarding passes.   July 1, 2019 – Apple Pay® for Air Tickets, EarlyBird and Inflight WiFi We heard frustration that Customers on Apple devices couldn’t use their digital forms of payment stored in their Apple Wallet. We enabled Apple Pay for tickets, EarlyBird and Inflight WiFi* in our iOS app and Inflight Portal to make purchasing tickets even easier.   Mar 25, 2019 – Mobile Day of Travel Self Service We received frustrations with the app store not being able to perform commonly used day-of travel activities in the mobile apps. We made our mobile apps easier to use to enable more self-service by allowing Customers to add and update Airport Special Assistance requests as well as add their Rapid Rewards Number, Known Traveler Number, Redress Number and International Travel information to bookings.   Feb 20, 2019 – Inflight Portal Assistant Phase 1 We heard from our Inflight Cohearts and Customers that connecting to our Inflight portal was sometimes confusing as it required knowing to type in www.southwestwifi.com after connecting to SouthwestWiFi. We activated technology that makes connecting to the Inflight Portal even easier. Now, after connecting to the SouthwestWiFi network, supported devices will show a helpful login page with a button to go directly to the Inflight Portal homepage. You no longer need to remember a special address. We saw dramatically improved take rates of our Inflight Portal after rolling out this new capability.   Feb 13, 2019 – PayPal® for Mobile Tickets and EarlyBird We added PayPal to our mobile website and apps enabling usage of PayPal across all Southwest digital storefronts. Now you can use your PayPal wallet or PayPal credit to make purchases while on the go as well on Southwest.com.   Jan 23, 2019 – In-App Customer Service Chat We heard from our Customers in the app stores and from post-call surveys that you wanted to be able to chat with us when you have a question. We activated that functionality for our logged in Customers using our iOS and Android app. This feature provides chat support for Past Trips, Upcoming Trips, Rapid Rewards and Policies and Procedures directly with Customer Support and Services representatives.   Thank you so much for your invaluable feedback. We hope you’ll continue to stay engaged with us here on the Southwest Community, as your feedback is what shapes our future Customer travel experiences.   Some additional love from our Cohearts in General Counsel... * Free Inflight Movies and on-demand TV content requires the Southwest app to be downloaded from the Google Play Store or Apple App Store before your flight. Free Inflight Live TV and Free iHeartRadio Music may be restricted on international flights due to licensing restrictions Free Inflight Messaging service only allows access to iMessage and WhatsApp (must be downloaded before the flight). Available only on WiFi-enabled aircraft. Limited-time offer. Where available. ... View more

Howdy Southwest Friends,   Here's a list of our current inflight movies playing in September.    We've seen a few threads on here inquiring about our full list of movies so wanted to share them out.  We're also working to update our Inflight Entertainment and WiFi Page to keep the list as accurate as possible.  There's some reasons why we don't have the full list there today but we're working to fix that.   In the interim, here's a full list of everything onboard right now.   To view movies and select on-demand TV content, please download the Southwest app from the Google Play Store or Apple App Store before your flight.   Apple App Store Google Play Store   New in September 2019 - subject to change A Dog's Journey Avengers: Endgame Caddyshack John Wick: Chapter 3 - Parabellum Pokémon Detective Pikachu The Hustle     All Current Inflight Movies - As of Sept 27, 2019 and subject to change 12 Strong A Bad Moms Christmas A Dog's Journey A Star is Born Adrift (2018) Aquaman Avengers: Endgame Caddyshack Captain Marvel Crazy Rich Asians Creed II Den of Thieves Dumbo (2019) Fantastic Beasts: The Crimes of Grindelwald Fighting with My Family Game Night Glass How to Train Your Dragon: The Hidden World Hunter Killer I Feel Pretty Incredibles 2 Isn't It Romantic John Wick: Chapter 3 - Parabellum Life of the Party Little Mia and the White Lion Mary Poppins Returns Molly's Game Nancy Drew and the Hidden Staircase Ocean's 8 Ocean’s Eleven On the Basis of Sex Pitch Perfect Pokémon Detective Pikachu Robin Hood (2018) Second Act Shazam! Tag The 15:17 to Paris The Breakfast Club The Hustle The Lego Movie 2: The Second Part The Meg The Mustang   \             * Available only on WiFi-enabled aircraft. Limited-time offer. Where available.     ... View more