12-29-2022
08:43 AM
You have the right to be heard. You have the right to disagree, as do the other members of this board.
It is important that everyone have the right to express their views. Right now, Southwest is under severe criticism for how they have handled everything related to the last ten days. Other airlines have had a blip, but what has gone on with Southwest is a disaster.
Never have I read a blog board where someone referred to Southwest as "SouthWORST". That is sad.
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12-28-2022
06:21 PM
12-28-2022
06:21 PM
I am currently enjoying a great life in Florida after making a fortune in the financial side of healthcare and owning a car dealership for 20 years.
Yeah', I'm not the brightest bulb in the box. I only have two Masters', what can you expect?
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12-21-2022
05:33 PM
1 Love
It is funny to see how much anxiety people put themselves through. Rushing to the baggage claim only to wait another 10 minutes for the bags to even ARRIVE to start their ride on the deck.
I usually sit up front so I have been the first person off the plan in about 80% of my flights. But, looking behind me, I see so many people struggling.
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12-01-2022
10:38 PM
Yep. Interesting.
While they’re fixing it…hopefully they’ll put in a way to automatically use them. I often times just open up the browser anyway so I can paste them into the app for a new ticket purchase.
Otherwise I have to take a screen shot off the website and then manually type them in.
Both are really a needless hassle.
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11-16-2022
07:35 AM
11-16-2022
07:35 AM
I also accumulated lot of them during Covid times but as travel was at halt, I haven't got to use them. Now I am also gonna enjoy those discount funds.
Cheers
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11-02-2022
04:23 AM
I just finished checking in for my flight from ATL to LAS. When I dropped my bags off at bag drop, the agent asked me if I had any weapons, explosives, etc etc, and for some reason, I said “I have a stun gun, is that okay?”.
Long story short, they asked a bunch of people (went to the back and were on the phone & everything) and eventually, someone with some authority said no.
At first, it seemed the issue was with the battery and whether it was lithium. They asked me to confirm, but I was unable to because for whatever reason neither the official brand website nor the Amazon listing I’d bought it from specified the type of battery. But while I was searching, it seems whoever the agent had asked figured it out after five minutes, and they conclusively said no stun guns point blank.
I asked to clarify - does Southwest deviate from TSA policy? Because TSA allows stun guns through. They said that yes, Southwest policy is different and it is Southwest policy to not allow stun guns onto the plane.
What’s funny is that I managed to fly to ATL on Southwest with that same stun gun in my checked baggage. No issues that time, and I didn’t bother saying anything because I thought, if TSA says okay, then it’s okay. Why I said something this time is a mystery, even to me. So draw whatever conclusions you’d like from that.
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10-29-2022
02:44 PM
10-29-2022
02:44 PM
@Momojiggalo wrote:
Glad to hear you had a great experience.
However, because this is a customer forum, it is unlikely the crew will get recognition because of anything you post here.
If you really want the crew to get recognition, then you need to contact SW directly. To do so, click on "contact us" below and proceed.
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10-24-2022
11:51 AM
Yes, it is.
This nonsense needs to be addressed. I am in favor of a lifetime ban on air travel in the US to the offender(s).
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10-07-2022
07:56 AM
10-07-2022
07:56 AM
@pupilpath wrote:
Your complaint might have been credible except that you included a spam link -- which I have reported.
Say goodbye to your post -- very soon.
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09-23-2022
12:18 PM
Mandy, I'm wondering if you still qualified for the promotion? Any update?
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09-12-2022
03:30 AM
I preboard on every flight. It is my right under ADA.
As far as the whole family, a preboard person can take with them one companion. When the whole family with kids wants to preboard, the question is what do they do with the kids when they aren't on the plane?
If they are able to keep up with the kids, then they don't need to preboard.
Next time, request a wheelchair and you will be first on and off the plane. I just watched a family abuse the preboard policy on the way from Los Cabos MX to Houston. They probably were awake all night trying to rig the preboard rules so that they could all get the front rows.
Next time, I'm requesting a wheelchair to get on ahead of these people.
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09-06-2022
12:40 PM
09-06-2022
12:40 PM
Mine said the same thing as yours, they tell me since i booked my vacation at the same time that i signed up they gave me $ 200 statement credit instead of the 40,000 bonus points. It is a scam.
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08-19-2022
01:12 PM
08-19-2022
01:12 PM
Yeah, it's one way on Sunday. So I get full credit for today's flight.
So I can book my wife's last leg on Sunday morning and cancel the CP ticket once the first leg is completed.
Customer service confirmed this would be the way to do it.
They get $180 for me NOT completing a flight, since I have to pay for her to fly solo last minute. But I save almost as much or more skipping a flight tomorrow and possibly another flight in the future.
And time and gas money.
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08-03-2022
03:45 PM
I have the same question. I receive a very specific number if “action based bonus” points of 3,624. This is in addition to the posting of points from my credit card statement that included individual bonuses on internet purchased, Rapid Rewards partner, Southwest Travel. The only thing I think it could be are the 25% bonus on all credit card purchases associated with A-List membership. But I can’t re-calculate the number of bonus points by applying 25% to any number I see on any statement.. But if this isn’t the 25% bonus, I don’t know what ir is.
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07-16-2022
10:34 AM
07-16-2022
10:34 AM
Thank you very much, I will look into this. I appreciate the reply.
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07-09-2022
03:41 PM
1 Love
Yeah, maybe a few more wraps of plastic. I bet they'll appreciate the light weight though. 😊
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07-01-2022
07:54 PM
07-01-2022
07:54 PM
I hate dogs??? I love dogs more than people. Dogs are better than people. Your statement is a perfect example of why I feel this way.
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06-08-2022
08:50 AM
06-08-2022
08:50 AM
Southwest's offer to convert travel funds to RR points was a one time deal -- last year, if memory serves.
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06-02-2022
04:32 PM
06-02-2022
04:32 PM
I definitely understand the frustration. My biggest issue would be that of price because it doesn't seem to reflect that of a low cost airline. Now a lot of that is due to higher fuel costs right now, so I can give a little slack. As far as the delays and cancelations, all airlines are being affected by weather, pilot/staff shortages, among other things. So, Southwest isn't the only one affected here. Don't forget we're still on our way out of a pandemic. People are still getting sick, so there's going to be callouts.
As far as "Other airlines offer a wider range of nonstop flights and red eye flights!" I will definitely agree with you on the redeye flights and hopefully they're in Southwest's future. As for the nonstop flights, that is true to a degree, but really only if you include long-haul and the regionals (SkyWest, Envoy Air, ExpressJet, etc). Comparing just the domestic mainline networks, Southwest has more airports with more service than most of the legacy carriers. American has the most number of hubs at 10, which means for the most part, on a legacy carrier, you're not going to have service to more than 10 airports unless it's from their hub (American - 10 hubs; Delta - 9 hubs; United - 7 hubs). On Southwest, you can get service to at least 10 airports from a whopping 50 airports! Now some of these are on a more seasonal basis, but that's still a lot of airports with at least 10 nonstop destinations on Southwest. And there's even a lot with service to 8 or 9 airports, not to mention, Southwest has the most nonstop service to Cancun and San Jose del Cabo in Mexico.
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Thank you very much for this reply. Appreciate it!
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05-27-2022
09:06 PM
05-27-2022
09:06 PM
@gsking wrote:
No honest person would give up their companion pass due to a stinky toilet.
Therefore, I guarantee this is a fake post and the poster will never return.
That's a good point. Even if it was all through one of those bonuses and they had never flown before no one would walk away from it like that.
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03-25-2022
12:50 PM
03-25-2022
12:50 PM
@bwallet wrote:
However, there was one change that did catch my eye. AL and ALP now receive free same day confirmed changes. In the past, it was just same day standby. To me, this is a fair major plus. Yay!
Where did you see this? I only read this was for WGBP fares... for everyone.
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03-18-2022
12:59 PM
@sean4linda Simplest advice I can give you is get anyone age 13+ who may travel with you their own KTN. It's good for 5 years and well worth the initial hassle, even for an infrequent traveler..
--TheMiddleSeat
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03-16-2022
09:54 AM
03-16-2022
09:54 AM
I'm still clueless as to why people buy business select seats. For the money, you could likely get a first class seat on another airline. I like Southwest, and I realize that "all seats on Southwest are first class", but still...
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03-10-2022
06:06 PM
@pennynots88 wrote:
I think the stupidity is picking arbitrary dates without justification or metrics. What's magic about next winter?
Thanks for quoting me from last year. Apparently winter isn't magic enough... make it spring now.
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03-09-2022
04:59 PM
03-09-2022
04:59 PM
I've done this (and have taken advantage of the Costco deal). I personally think that it is worth it as long as you understand what it means and accept the extra work (like checking in on many different reservations) as a result.
Other than the boarding groups/checking-in situation though, there is really not a big difference between booking everyone on one reservation compared to on more than one reservation.
Safe travels, and enjoy Cancun! Have fun, be safe, and be smart!
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03-09-2022
04:56 PM
03-09-2022
04:56 PM
If you're just using Slack, the connection *should* be adequate given that there are no major disruptions in service.
Connection is intermittent but this should not have a significant impact when using applications like Slack.
If you're ever dissatisfied with your inflight wifi purchase, let Customer Service know and they would be happy to make it right!
I think that it's worth a shot - try out the wifi and see how you like it!
Safe travels!
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03-09-2022
04:49 PM
03-09-2022
04:49 PM
Hi!
Southwest usually compensates passengers for delays that resulted from incidents like this.
You're lucky in that you may have been one of the few passengers who would witness something like this, as this is not something that Southwest is known for. Don't let a single outlier experience affect your overall view of the company. People aren't perfect, and sometimes, things like this do happen.
I'm sure Southwest will follow up on this issue and appropriate action will be taken. You are right in that this is not what Southwest is known for.
Safe travels!
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03-09-2022
04:36 PM
03-09-2022
04:36 PM
Sorry that you felt 'cheated'!
The travel industry is becoming more and more confusing these days. While there may not have been a need to read the fine print before, it's especially important today. If it helps, I think Southwest is the best when it comes to not having their customers feel 'cheated' - out of many carriers from the US, Southwest is the most straightforward through their Transfarency policy and while the name 'Business Select' could be confusing, I'm sure when you were prompted to upgrade, the kiosk listed what you would be getting in return (ie upgraded boarding, drink coupon, 12 points/dollar, etc), not stating anything about seating.
Southwest's customer service is kind of swamped right now so I do not know if you would get a response, but I would recommend emailing them or tweeting them about your experience. While they may not be able to offer compensation, it's always good to reach out (like what you are doing on this forum) and let the company/other travelers know so that they can be informed.
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