Southwest Airlines Community

You can’t take alcoholic drinks on a plane, either (to my knowledge). You can take sealed mini bottles under 3.4oz, but that’s it. In most places you cannot walk around with open alcoholic beverages.   — Jessica ... View more

And this is why I don’t sit in the Exit rows generally - I am not confident performing the steps required. If I had actual practice, I may change my mind.  — Jessica ... View more

I normally fly solo and am A-List, and don't have any problems with the family boarding process. Charging for family boarding is an interesting concept though - you can click "Contact Us" below and make the suggestion to Southwest directly.    --Jessica ... View more

@DoubleK wrote: The person who responded gave me a different number to call which led me to the SWABIZ team, which is where they notified me that the money that was collected by Southwest from my credit card in 2020 was refunded to a corporate credit card 2 1/2 years later.  This doesn't make any sense at all.    --Jessica ... View more

I don't understand how travel funds get "refunded" to a credit card in the first place.   When you purchase a refundable fare, and you cancel the flight, do you get a choice at that time to have the money refunded to your credit card or get travel funds? Or do you get travel funds and you have to call/contact Southwest to get a refund? And if you do get travel funds and never use them and they expire, do you then get a refund? Is that what happened here?    --Jessica ... View more

The name on the flight and the name on the Rapid Rewards account have to match in order for the Rapid Rewards account to be applied to the flight. If the name is wrong on the flight, you will have to contact Southwest to change it. If the name is wrong on the Rapid Rewards account, update the Rapid Rewards account, then apply the number to the flight.    --Jessica ... View more

Renting a car is optional, and you should be able to bypass it. Once you select your hotel and flights, the next page is to select a car, but you can just click "Continue" without making a choice. You do have to select whether or not you want travel insurance before you click "Continue."    --Jessica ... View more

@PDFelter wrote: https://www.southwest.com/html/rapidrewards/companionpasspromo.html   This website also lists the FAQ's for this promotion.  It states "after the promotional companion pass has been awarded to your account (January 4, 2023), you can designate your initial companion within My Account on southwest.com... " Good find! That answers the question: "If I book a reservation prior to January 4, 2023 for travel between January 4 and March 4, 2023, when can I book my Companion’s reservation?"   You can book your flight now and add your Companion on January 4. The only "risk" I suppose is that the flight could sell out; in that case, you could purchase a flight for the companion and cancel it when Jan 4 comes around so there will be guaranteed spot.    --Jessica ... View more

I could be wrong, but this isn't misinformation - you are misunderstanding how Companion Pass works.    Normally as soon as you fly 100 flights or get 125,000 points in a calendar year, you achieve Companion Pass status which is good for the rest of the year as well as the following year. You can use it immediately as soon as you reach the status.   With promotions like these, your Companion Pass starts and ends within a few months. You can't use Companion Pass until you have it - which is January 4 in this case.   With promotions like these, has Southwest ever allowed users to book a Companion Pass flight before the Companion Pass start date? I've never had used a CP promo like this, but I thought the answer was no.    --Jessica ... View more

I don't see how this is possible, and you left out some crucial details of your story:   When was the plane supposed to take off?   You say the luggage was dropped off at 12:30PM and at 1PM they were told to "wait" in a line. Wait where? Is this after they went through security? What happened in those 30 minutes? Or after 1PM? Assuming they were told to wait after they got through security, how could they possibly miss their flight when all they have to do, at most, is be wheeled to their gate.    Did the 6 other waiting passengers also miss their flights?    :edit:    I looked up SWA1341 on Flight Aware. It looks like Friday's flight left at 2:45PM.    So you're saying your parents sat around in a wheelchair for nearly 2 hours and were not taken to their gate in all that time? I find this very hard to believe.      --Jessica ... View more

Definitely a scam. Look at that address at the bottom. It's a Las Vegas address. Southwest is based in Texas and their official e-mails have their Dallas HQ address in them.   --Jessica ... View more

Love the pic!   --Jessica ... View more

Paragraph breaks are your friend, but that aside, there's not enough info here to know what actually happened and if you were actually due a refund. Your hotel stay was for 3 nights - but you only stayed for 1 of the 3 nights and expected a refund?   If that's what you were expecting, that's not how it works. This isn't a Southwest Vacations problem.    The Southwest Vacations Terms & Conditions states the following:    All changes and cancellations are subject to availability, limitations, restrictions, and fees imposed by Southwest Vacations and hotel and feature/excursion suppliers. Once travel has begun, there will be no refunds for any unused or partially used non-air travel component for any reason.    https://www.southwestvacations.com/general/package-terms-conditions/   --Jessica ... View more

@jksobonya wrote: OK, cool. I assume that 75K in points are not TQP ... you'll just get them in your RR bank.    I also noticed that TQP for A-List/ALP has this quirk on the EOY earning page regarding when points post: "Within 30 days of the statement closing date, after spending $10,000."    https://www.southwest.com/html/rapidrewards/eoy-tier-communication.html   For Companion it doesn't say anything about a 10,000 spend. So does that mean you don't get any AL/ALP TQP points for the first 10K of spend on your card?! That's ... a lot of lost points lol. I know most people are going for Companion anyway, but I'd be happy just staying AL year after year lol, Companion feels like a long way off for me even with the card.    --Jessica It turns out, I misunderstood this entirely. Any points you earn with a RR CC go towards your Companion Pass balance and your general RR balance - not your A-List balance. The only CC points that count for A-List are 1,500 points per 10K spend. That's it. So the card is really only beneficial for Companion Pass and increasing your RR balance.    --Jessica ... View more

My understanding is that the offer you applied for when you signed up for the card is what is applicable for your to earn/redeem, not any future offers, BUT it doesn't always hurt to ask, especially if you spend the 3K in 3 months! Thanks,   --Jessica ... View more

@dfwskier wrote: Jessica, if you are short, you could just buy enough gift cards that get you to the spend requirement. Smart!! 😄    --Jessica ... View more

Assuming Dec is your only flight or return flight, yes it posts immediately. If Dec 27 was your outgoing flight and Jan 1 or later was your return flight, however, the points would not post until the return flight completes, assuming they are on the same reservation.    --Jessica ... View more

Doubtful, considering they lowered the requirements to 15 flights (not 25) in both 2020 and 2021. The normal requirements are this year and in years going forward.   --Jessica ... View more

Wouldn't you have a billing cycle that closes sometime in December? Seems weird that they would skip that entire month.   --Jessica ... View more

This is a little weird but not entirely unreasonable I guess? I'm not sure what I would do in this situation. If I had to leave a day early, I may just eat the cost, but if it was more, I might try to get out of paying for the unused nights. I am betting they booked through Southwest Hotels, but aside from that, this isn't a Southwest issue, it's an issue with the hotel.   --Jessica ... View more

@TheMiddleSeat wrote: @jksobonya you do still get all of the other benefits if you don't meet the spend required for the bonus, BUT I would say it's not worth it if you don't plan to meet the spend bonus. The bonus is where you really get value from the credit card.   The anniversary points are lumped in with the monthly points from spending so they do qualify for Companion Pass.   --TheMiddleSeat OK, cool. I assume that 75K in points are not TQP ... you'll just get them in your RR bank.    I also noticed that TQP for A-List/ALP has this quirk on the EOY earning page regarding when points post: "Within 30 days of the statement closing date, after spending $10,000."    https://www.southwest.com/html/rapidrewards/eoy-tier-communication.html   For Companion it doesn't say anything about a 10,000 spend. So does that mean you don't get any AL/ALP TQP points for the first 10K of spend on your card?! That's ... a lot of lost points lol. I know most people are going for Companion anyway, but I'd be happy just staying AL year after year lol, Companion feels like a long way off for me even with the card.    --Jessica ... View more

This is a very tempting offer, info here: https://creditcards.chase.com/a1/southwest/AEP75kPlus1122?REF=FULLSITE&CELL=6PLV&cbid=6851070&clk=6851070    You have until 12/5 to apply.    I might have to apply myself! I just don't know if I will be able to spend the $3K in 3 months - I assume if you fail to spend that much, you won't get the bonus points, but you'll get everything else in the offer.    Do the anniversary points that you get every year count toward A-List/Companion?    --Jessica ... View more

You'll get points because you used your RR CC, but no other bonus points that you would get if you booked on Southwest.com.    --Jessica ... View more

@floridaguy wrote: The number of grand pianos, riding mowers, outdoor sheds, compact cars and the like that people try to bring on the plane is a serious issue. lol   Seriously though, they do enforce it ... most of the time.   On one of my flights home yesterday a larger woman took the middle seat, shoved a bag barely underneath the seat, and also had a huge throw blanket (still in its packaging, you know the ones) AND a purse.    I sat on the aisle, and it was the first time I realized that the aisle seat on a MAX 8 doesn't have nearly enough room underneath the aisle seat as the middle and window seats do. It's literally 1/2 the size. I had a carry on and also a backpack and both would not fit under the seat in front of me. So I put the backpack underneath the center seat (both would have easily fit underneath the center seat with room to spare), and then this woman comes along with her carryon bag and her giant blanket and purse. Her larger carryon bag barely fit underneath the middle seat (along with my backpack) and the blanket was literally not underneath the seat at all. It was on the floor.    I was CONVINCED that the flight attendants would say something - but they did not.    Our flight was also running over an hour late, so that might have factored in as well.   I remember in the past if my carryon underneath the seat was sticking out *just a little bit* they used to say something. I've learned to bring smaller carryons to compensate.    (I like having items underneath the seat vs above because it's easier to handle.)    --Jessica ... View more

@floridaguy wrote: I have been running an extra long ethernet cable between my device and the ground during flight.   I found an extra long ethernet cable on Amazon.  Seems to work well. 😂🤣😂🤣 LOL an ethernet cable 🤣 I get your sense of humor, that’s funny!!!    But all joking aside 😄, internet is spotty as per my usual experience. On this flight, I had internet at takeoff, “no internet connection” for awhile, but then internet was fine again. I should note, this is just connecting to the SWA WiFi and using the free portal - not paid internet.  — Jessica ... View more

@Vencomom2 wrote: Btw- This is all assuming that the gate checked bags will be waiting on the jet bridge upon arrival, and not routed like regular check-in bags to the carousels? I’m not sure about this. When you gate check a bag doesn’t it go with the rest of the checked bags? Do they make exceptions?  — Jessica  ... View more

People get unnecessarily angry about the preboard process when they see an “excessive” number of people preboard. There’s an assumption that some people must be lying to preboard. IMO, it doesn’t bother me at all.  — Jessica  ... View more

Denver!! It's not only the biggest airport in the US, but it is the largest operating base for Southwest - Austin, on the other hand, is one of the smaller airports. Denver would give you more options, plus it's a longer connection time.    --Jessica  ... View more