Southwest Airlines Community

Yes. Let us know how it goes.  ... View more

Gate agent. Not the one standing by the boarding door, but the one at the desk. There's usually a small sign on the counter that says something about asking for a better boarding position. What's your current assigned boarding position?  ... View more

Are you looking to change the ticket to Business Select or do you you just want the upgraded boarding position? With a points booking I can't think of any benefit other than the upgraded boarding position and the free drink so a full change to Business Select doesn't seem to make sense. You can pay cash at the gate for an upgraded boarding position (if one is available and usually they are), but you'll still be using a Wanna Get Away fare/ticket.  ... View more

Here's the number to call Southwest from Mexico In Mexico 01-800-083-1179 ... View more

Yes, you can book a flight for anyone with your RR points. Just log into your account to make the purchase and put their name and information in the "Who's Flying?" section during checkout.    ... View more

Yes, if you rebook or change the flight just like you did before you'll get a refund of the points.  ... View more

BTW, how was the first part of the trip? Everything go well?  ... View more

Times listed on a reservation or a ticket are always based on the time zone of the airport. So if you're departing from a pacific time zone airport, the time is pacific time. If you are arriving in eastern time zone, the arrival time listed is in eastern time.  ... View more

No way to do this currently, probably because there's no pooling of points. You can buy a ticket for someone else with your points, but you can't combine multiple people's points.  ... View more

No, four drink coupons are sent out after you complete 10 revenue (paid with cash or points) flights. ... View more

You should have access to the travel funds now if you want to book another trip. If you're looking for a cash refund you would need to request it either by calling or send the request in writing to: Southwest Airlines Refunds Department P.O. Box 36649 Dallas, Texas 75235-1649 A cash refund would not be automatically done without requesting it.  ... View more

Nope... Only the original passenger can use the funds and new trip must be completed within one year of the original purchase.  ... View more

Send a private message to @LindseyD, she can probably help  ... View more

Nothing additional is required for domestic flights.  ... View more

Additionally, based on the rough itinerary you sent me I was able find your flights. You don't have a lot of extra time in Denver but should have enough to use the restroom and get to the gate before boarding begins without running. If you're worried about time or if your flight from Atlanta is late, just ask a southwest employee to give you advice.    Also forgot to mention when you land in Los Angeles you'll follow signs to baggage claim where you'll get your bags, then the pick up area is right outside baggage claim. Enjoy the LA traffic, lol.  ... View more

If you did not purchase Early Bird Check-in, you should check-in for your flight 24 hours before your flight on southwest.com. Click the "check in" button and enter your information. This will provide you with a boarding position and boarding passes. No need to print them, you can get them at the airport when you check bags.    It's been awhile since I've been through Atlanta, but it looks very similar to Denver so you'll have no problems. Assuming someone is dropping you off at the airport in Atlanta, you'll want to go to the North Terminal, that's where you'll see signs for Southwest. Get out there and go inside where you'll see Southwest ticket/check-in counters. You will need a photo ID and you'll be able to check up to  two bags person, each weighing up to 50lbs. You'll most likely use a kiosk for this process so it's helpful to have your confirmation number available. Confirm with the staff that your bags are tagged to go to Los Angeles, get your boarding passes (two per person) and you're done.    Proceed to the security screening area where you'll need your ID and boarding pass to get through. Listen to the instructions from the TSA staff, just make sure you don't have any liquids or gels in containers larger than 3.4oz. More details about security and what is allowed can be found here: https://www.tsa.gov/travel/security-screening/whatcanibring   After security get on the PlaneTrain and head to Concourse C, that's where Southwest flights are. At Concourse C find your gate and follow instructions for boarding when they begin boarding about 30 minutes before departure. When you get to the gate it's always good to confirm with a staff member that you are at the correct gate and you can ask for clarification about the boarding process.   In Denver you'll get off the plane and can ask a Southwest staff member to tell you what gate your flight to Los Angeles is at. Or look for the large displays that list all the flights and find yours and its gate number. All flights are in the same concourse like Atlanta so just look for the large sign with your gate number. No need to get on a train. Again, when you get to the gate it's always good to confirm with a staff member that you are at the correct gate. You'll board just like you did in Atlanta.    See, no problems! Just remember you can always ask anything Southwest employee for assistance. Hope this helps, let me know if you have any other questions. Enjoy your trip!  ... View more

@franktravel posted this response to a similar question awhile back:   On July 27, 2017 they will open the schedule for sale through April 6, 2018. This date is subject to change! Please check back frequently. ... View more

Don't worry, lots people fly for their first time every day and for the most part airports are easy to navigate and folks who work there are pretty helpful. So we can give you better information, can you please provide what city you are departing from, where you're going, and if you have any stops along the way? Also, if you provide information about how you're getting to the airport and if someone is picking you up or if you are renting a car when you arrive we might be able to give you even more information.  ... View more

Southwest has a bunch of information including how to make a reservation and what to do at the airport here: https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol.html Click on "Portable Oxygen Concentrators" on the left hand side ... View more

Looks like you would need to know the size of the batteries in grams. Here's TSA's guide: https://phmsa.dot.gov/safetravel/batteries ... View more

That is an annoying oddity you've found. Once again probably the result of some great programming on Southwest's system. Usually it's because the trip would require a layover that was too short, but in this case you could catch a morning flight from HAV to FLL then an afternoon flight FLL to MSY.  I would suggest you find the best itinerary for yourself by searching for one way flights for each segment  (HAV-FLL and FLL-MSY) and then call Southwest and see if they can make a valid trip out of it and give you a price. Definitely not ideal. Perhaps they could also offer a reason for you being unable to price it. ... View more

There's that one guy who would sit in a saved seat just to prove he can.  ... View more

Typically points post within 24 hours of trip completion. If they don't post today you can submit a missing points request. Here's the info for that:   You can request past flight points for up to 12 months after your flight.  To claim points for a past flight, simply log into your account, select My Account and choose the Manage tab within My Rapid Rewards.  Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. After verification of your flight information (approximately 3-5 days), points will be deposited into your account. ... View more