Southwest Airlines Community

Buy the upgraded boarding at 24 hours prior to departure. That is the best little "secret" and I've yet to have that plan be ruined by a full Business Select group.    Also, just to clarify, your companion isn't getting a Wanna Get Away or Anytime fare, they are getting a Companion fare so you can't look at it in terms of switching fares or perks based on fare type.    --TheMiddleSeat ... View more

@SWFlyer007 sorry, you can only have one Companion Pass.   --TheMiddleSeat ... View more

@Haipham2017 wrote: Can I use them right away with new card or I have to wait for next year? All benefits should be available to you immediately.  You can view what benefits you have used and what is still available in your Chase account on chase.com.  If you click on your account, then click the "more" option you will see "Rewards Dashboard".  It will show how many credits you have available.  I do not see where you can see this info in the app, only on the website.   --TheMiddleSeat ... View more

@Shannonganley1 you didn't specify the process you followed to try to get the credits so I'll start with that to make sure you are going to the correct area.... Log into your account on southwest.com, then go to My Account, then Rapid Rewards.  If you scroll down a bit you'll see a section "Request past flight points".  Enter your 6 character confirmation number there.  You may have problems if the name from the flight does not exactly match the name on your RR account, including middle name or if the birthday is different.  There is a link there to more info about retrieving the receipt for your flight so you can compare the info if needed.  If there is a mismatch in info you can try calling, but in the past when I had a similar problem it was no go, they couldn't force it through.  It's worth a call though to see if you can get it.  Phone number can be found in the contact us link at the bottom of this page.   --TheMiddleSeat ... View more

@Michael1971 You've provided no reason for the cancellation.  I'm suspecting weather as there has been some bad weather recently.  If that's the case, there is no compensation from Southwest or any other airline.  Some credit cards do cover delays like this so you may want to look at that possibility depending on how you paid for the flight.  As far as getting you home sooner, there are only so many seats available and every passenger affected by the cancellation needs to be placed on an available seat.  Sometimes that means it may take a day or two to get an available seat, especially if you have a group of 4 and are going somewhere with a small number of flights.   Basically, this issue could have happened on any airline so I wish you the best of luck with future flights.   --TheMiddleSeat ... View more

To provide a more thorough answer to your question, assuming you are planning to have the child be a lap child, you get one carry-on bag and one personal item. The diaper bag would count as an item and is not exempt from the baggage policy so to ensure quick and easy boarding it is suggested that you somehow combine these three items down to two -1 small carry on suitcase -1 personal bag for carry on  -1 diaper bag   OR... since you are gate checking the stroller, go ahead and gate check the small carry-on suitcase too. That would get you under the limit of one carry-on iten and one personal item.   The baby carrier isn't going to be counted.    Having said all that, if the child has their own ticket then you actually get 2 carry-on items and 2 personal items so there's no problem with your original plan.   Hopefully that's clearer than previous information you've received. Enjoy your flight!   --TheMiddleSeat ... View more