Southwest Airlines Community

@Sms531 I'm so sorry for the WiFi issues! You can Contact Customer Relations to request a refund.   ... View more

@stagmonster wrote: Did SWA stop sending out Click'N Save E-mails?  I don't seem to get those anymore, but I used to get them a couple of years ago on a regular basis.   Sorry you stopped getting emails, @stagmonster . Try signing up again here: https://www.southwest.com/email-signup/?clk=GFOOTER-EMAIL-SIGNUP   ... View more

Hi everyone. We truly want all Members to feel comfortable sharing thoughts and experiences here, and we ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. I want to take a moment and encourage everyone to refresh themselves on our Community User Guidelines. Please keep your tone positive and your comments constructive. Thank you!   ... View more

@stagmonster Unfortunately, we do not have plans to serve Key West at this time. You can check out our other beach destinations at Southwest.com!   ... View more

Hi @jksobonya ! Sorry for any stress caused by the tight connection! Customer Relations will be able to look at your RR account and tell you where the points came from. Contact Customer Relations  ... View more

Hi everyone. This thread has gotten heated, and I want to take a moment and encourage everyone to refresh themselves on our Community User Guidelines. We want all Members to feel comfortable sharing thoughts and ideas here, and we ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone positive and your comments constructive.   ... View more

@SZCH201 We are sincerely sorry for the frustration. As a Customer-to-Customer support forum, we are not able to look into your situation or access your reservation. Please Contact Customer Relations for assistance.     ... View more

Hi everyone. This thread has gotten heated, and I want to take a moment and encourage everyone to refresh themselves on our Community User Guidelines . We want all Members to feel comfortable sharing thoughts and ideas here, and we ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone positive and your comments constructive. Additionally, it's important to remember that not all advice is sound advice. While Members and Employees will do their best to help each other out, it is possible for information provided in the Community to be wrong, incomplete, or not applicable to your specific situation. Always apply good judgment and feel free to seek information from other sources. ... View more

@pronto As a Customer-to-Customer support forum, we are not equipped to look into your unique situation and assist you. I encourage you to Contact Customer Relations for assistance.     ... View more

@caliuser41781 We're so sorry for disrupting your travel plans and sincerely regret letting you down with our handling of the situation. As a Customer-to-Customer forum, we aren't able to look at your reservation or your potential flight options here. I encourage you to Contact Customer Relations either for assistance with rebooking or simply to document your concerns. Hopefully they can come up with a solution that works for you and your family!   ... View more

@Gd517 Unfortunately, I am out of suggestions and I am so sorry! You can still access your boarding pass from the Southwest App.    ... View more

It's so great to hear you're interested in joining the Southwest Family! Southwest looks for candidates with a Fun-LUVing attitude, Warrior Spirit, and Servant's Heart. Good luck and maybe we'll see you in the skies!     ... View more

Thanks for the reminder! I think my Team's schedule is being released tonight.   ... View more

@mjyork We're sincerely sorry for the frustration. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. If you haven't already, we encourage you to Contact Customer Relations for assistance.   ... View more

@kshawn We're sincerely sorry for letting you down and missing an opportunity to provide you with a higher level of Customer Service. All Employees should wear a mask over their noses and mouths at all times, and we regret if you noticed an inconsistency. As a peer-to-peer support forum, we are not equipped to assist you here, but we recommend that you Contact Customer Relations  to document your concerns.   ... View more

@161069484 , Again I'm so sorry for the frustration. I replied to a different post of yours recommending you reach out to Customer Relations since we don't have access to your account or reservations here on the Community. Do you know if that's who you spoke to? They handle escalated concerns and are different from our 800 number.   Contact Customer Relations  ... View more

Hi @161069484 , we're sincerely sorry for letting you down. As a peer to peer support forum, we can't look into your situation, but I encourage you to Contact Customer Relations for assistance in case there's anything they can do.    ... View more

@Connie_96 wrote: I’ve been waiting for over 3 hours this is  insane .  Hey @Connie_96, we are sincerely sorry for the extremely long hold time you experienced the other day. We unfortunately had to make the difficult decision to drastically revise our summer flight schedules, and the impacts have been far reaching. If you still need assistance, you might Contact Customer Relations.   Thank you,   ... View more

@jmoore-56 , we are sincerely sorry for letting you down after all these years of travel. We strive to deliver a topnotch experience, and we deeply regret not meeting your expectation. As a Customer to Customer support forum, we are not equipped to assist you here, but we recommend you Contact Customer Relations to submit your concerns, especially concerning a specific travel experience.      ... View more

@Aedrown As a peer-to-peer support forum, we are not equipped to assist you here; however, you might find the below Knowledge Base article useful. Keep in mind that due to an unprecedented schedule revision, it's taking longer for our Social Care Team to respond.   Help! My name changed since I booked my flight.    ... View more

@MicahP03 We're so sorry for letting you down. As a peer-to-peer support forum, we are not equipped to assist you here, but I encourage you to Contact Customer Relations to learn why your flight was delayed.   ... View more

@leshanc11SW While I do not have access to see reservations, an additional charge sounds odd to me. Please Contact Customer Relations for assistance with the typo.   ... View more

Hi everyone. This thread has gotten heated, and I want to take a moment and encourage everyone to refresh themselves on our Community User Guidelines. We want all Members to feel comfortable sharing thoughts and ideas here, and we ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone positive and your comments constructive.   Additionally, it's important to remember that not all advice is sound advice. While Members and Employees will do their best to help each other out, it is possible for information provided in the Community to be wrong, incomplete, or not applicable to your specific situation. Always apply good judgment and feel free to seek information from other sources.   ... View more

@AngryCovidIssue I am so sorry to hear that you lost your grandmother, and we extend our heartfelt condolences to you and your family. We sincerely regret letting you down with your entire experience. Please know I have removed your confirmation numbers from your post for your privacy and per our Community User Guidelines .   As a Customer to Customer support forum, we are not equipped to assist you here, but I encourage you to Contact Customer Relations for assistance if you have not already.    ... View more

@LauraMiller108 I am so sorry you and your mother had such an uncomfortable experience, especially given the long length of your flight. As a peer-to-peer support forum, we are not equipped to assist you here, but I encourage you to Contact Customer Relations so they can document your concerns.   ... View more

Hey @acspock! I was also able to take advantage of this promotion and completed the spending requirement last Sunday, April 25. I was impressed that we already received notification of the Companion Pass yesterday, and I was able to add my husband to a trip immediately. You'll be able to add your Companion's details when you log into your Rapid Rewards account, and it will show on your My Account page. If you get the Chase app, there is a status bar that tells you where you're at with spending that we thought was a nice touch.      ... View more

@Gd517 wrote: Nicole, it’s been two weeks, were you able to find out anything? Apologies! I followed up on your other post of the same topic.    ... View more

@Hockeymom2 I am so sorry for your disappointment and that our Crew wasn't able to assist you and your boys. As a peer-to-peer support forum, we are not equipped to assist you here, but I encourage you to Contact Customer Relations to document your concerns. Thank you,   ... View more