Southwest Airlines Community

For further assistance with this matter, you may contact Chase Customer Service directly at 1-800-792-0001. Thanks! ... View more

Hi @dpcarroll. Any travel funds created because of a flight cancellation between March 1-May 31, 2020, will have an expiration date of June 30, 2021, so your funds will now expire June 30, 2021. It's going to take our Technology Teams some time to implement the changes, so thank you for hanging in there with us!   ... View more

@murphysister04 wrote: Yay! Thank you, SW, for doing this. We wanted to be able to rebook with SW when times get better. Really appreciated on our part. I know it may still befuddle us to figure things out, but it really helps that you extended the expiration date for trips made up to the original date.  This makes it easier on families with many travelers, as the fee of $100 per person, adds up, especially when there are lots of kids, and several trips to consider. Very much appreciated! What date will it be possible to start rebookings online? I'm so happy this is working out for you @murphysister04! The date is currently TBD as it will take our technology teams a few weeks to make these changes, and once you’re ready to use these funds, simply reference the PNR number on the reservation and use it as you would use “store credit” at most retail establishments. ... View more

Hi @saltmanone. To cancel or reschedule a Group Reservation, your travel agent or group leader (person who booked) will need to discuss options with the Group Travel Services Desk at 1-800-433-5368  Monday through Friday, 5:00 a.m. to midnight Central time.   If you are requesting a refund for any reason, please follow up the call and cancellation with your request in writing to SouthwestGroupTravelRefunds-DG@wnco.com along with any supporting documentation for our consideration. While our Agents have all hands on deck, we're still experiencing extremely high volumes, so we will be able respond within 5-7 days.    ... View more

@SWA_LUV wrote: Hello, all -   As a SWA traveler for more than 15 years coupled with 30+ years of traveling on most all of the domestic and many foreign airlines, SWA deserves a big THANK YOU for their dedicated telephone responses for reservations and changes; their fantastic ticketing counter and gate personnel; their ground crews; their pilots and flight crews, management and unions.   Personally, I have had to re-book well over 10 SWA flights in the past month due to Covid-19 and cancel 3 SWA flights.  In each case, I was able to make most of the changes on-line, without issue.  When necessary, the telephone support has been OUTSTANDING.  SWA has outperformed in service and customer experience each and every reservation and flight (in the seat miles would be approximately 300,000 to 500,000 miles, conservatively).   During this incredible time we are all experiencing, I wish I had a "Thank You For Kicking Tail" for every, single, solitary SWA employee.  Until I get them, please accept this THANK YOU as recognition for the great job you are doing now and every day. Thanks for the kind words, @SWA_LUV. We have all hands on deck navigating these uncharted waters, and we appreciate you hanging in there with us.   ... View more

@dow44 The WIFi login page where Members put in their credentials is secure so their information could not have been pulled from inflight. Typically these situations occur when someone gains access to a Rapid Rewards Member's login credentials and successfully authenticate with the correct username or password.    We appreciate your suggestion. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to reach out to our official Customer Service channels via the options in the link below. Thank you.   Submitting a Suggestion and/or Complaint  ... View more

We understand your continued disappointment, @haveaheart. As a peer-to-peer support forum, we are not equipped to assist you here, but we encourage you to reach out via official Customer Service channels in the link below. Thank you.   Submitting a Suggestion and/or Complaint  ... View more