Southwest Airlines Community

Hi @albahullst  and @Exit32 , thank you for your comments.  At Southwest Airlines we strongly believe in making a difference in the communities we serve and are proud to sponsor many initiatives throughout the year. Please rest assured all of our programs impact many different cultures, in different ways. For more information about it, check out southwest.com/citizenship.   Nicole Ashley Community Manager ... View more

It's also important to know that if you create an account for your daughter, you can request past flight points for travel completed within the last 12 months. To enroll her, please visit https://www.southwest.com/account/enroll/enroll-member?f=zSWASWHPAA1504000zz.   Thanks! ... View more

I am a huge SW fan but have started to encounter this problem more and more.  Our last flight my husband and I got B27 and in the past have never had a problem finding two seats together.  This flight we boarded the plane and went to the very last row before we could find two seats together.  As we walked the length of the plane any two seats together were saved.....I saw people talking while waiting to board and heard them say "remember the plan...we will save the seat for you." So one person in the group paid for early boarding and the rest didn't.  In fact two rows ahead of us a lady was saving two seats.  Her husband and two kids boarded and she got up and gave up all three seats.  She was an employee and she spent the airtime back with the flight attendants.  I said something to flight attendant about saving seats and she said they couldn't do anything as there wasn't a policy for it.  I wrote to SW and made a complaint and got a standard we are looking into this but at this time we want people to sit together.  My point is if they want to sit together then they should board together and all get the early boarding or not.  SW needs to take a stand so they don't alienate their loyal customers.   ... View more

We're sorry for the frustration, @lgould99. As a peer to peer support forum, we aren't equipped to assist you here, but we encourage you to reach out to us via the method below. Thanks!   Submitting a Suggestion and/or Complaint ... View more

Any updates to these tool schedules?  Getaway and Route Map?   I want to plan trips to Latin America or the Caribbean, but I have spent hours guessing, does SW fly to Grand Cayman Island, is it seasonal, do I have to fly across the country first to get a connection.  I have that same question for all of your other destinations.       This tool is such a necessity.  Help us be the frequent flyers/customers you want us to be.     ... View more

It turns out this is a generic, catch all error. For assistance researching your individual issue, please reach out via the options at https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US. Thanks! ... View more

We love surprising our first timers whenever possible! Can you also send me a private message with her confirmation number and I'll forward your note to the Hospitality Team? ... View more

Thank you...I've messaged you! ... View more

We're sorry for letting you down. As a peer-to-peer support forum, we aren't equipped to assist you here, but we recommend reaching out to us via the options in the link below.    Submitting a Suggestion and/or Complaint ... View more

We're sincerely sorry for letting you down with the changes to our flight schedule. Since we don’t have an unlimited number of aircraft and Employees, we have to make the most out of what we have and create a flight schedule that maximizes our resources, ensures cost savings (and low fares), and offers the best overall product to our Customers. I know that an explanation does not solve the problem of getting you from point A to point B, and I’m truly sorry to know that we might lose your patronage for even one trip as a result of our schedule changes.  My hope is that, when we service a route that fits your travel needs, you’ll continue to choose Southwest as your patronage means the world to us. ... View more

@NicoleAshley  thank you very much. I sent you a message with the ID number  ... View more

We're constantly working with our provider to improve the quality of our inflight WiFi offering, and we're sorry to learn it hasn't been working for you. As a peer-to-peer support forum, we aren't equipped to look into your specific flights. That said, we encourage you to reach out via the options in the link below.    Submitting a Suggestion and/or Complaint ... View more

@James94525 wrote: ... As one who wants to apply for a Flight Attendant position, I have figured there won't be any openings until those aircraft are back in the rotation, the effect on those flight crews must be a burden for the airlines.    That's hard to say - the aircraft grounding accounts for 5% of previously scheduled flights had heard more or less - anyway I don't know the annual turnover on FA's but if it is more than 5% then there could still be opportunities so I wouldn't stop looking necessarily.     ... View more