I’m sorry to know you’re disappointed with our flight schedule changes regarding nonstop service between PHL and LAS. With many destinations coast to coast and more on the way, our Network Planning Department has a very big job to do. Dozens of factors come into play in determining if a flight may or may not be profitable, such as the number of discounted fares offered on a given flight, airport costs, and many other things that eventually determine if a flight may or may not be a profitable one. For that reason, it’s hard to determine the success or failure of a route or a flight segment simply by looking at the number of Passengers onboard. Since we don’t have an unlimited number of aircraft and Employees, we have to make the most out of what we have and create a flight schedule that maximizes our resources, ensures cost savings (and low fares), and offers the best overall product to our Customers.
We are constantly reevaluating our performance and our flight schedules, so check out Southwest.com the next time we release a new schedule. I know that an explanation does not solve the problem of getting you from point A to point B on a nonstop flight, and I’m truly sorry to know that we might lose your patronage for even one trip as a result of our schedule changes. My hope is that, when we service a route that fits your travel needs, you’ll continue to choose Southwest as your patronage means the world to us.
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