1451
Posts
Loves Given
1452
Loves Received
180
Solutions
05-05-2017
08:31 AM
05-05-2017
08:31 AM
Hi @ELAINEBETH,
We serve Community Coffee on our flights! I'm so glad to know you enjoy it. You can learn more about our partnership with Community Coffee here.
... View more
05-04-2017
10:41 PM
05-04-2017
10:41 PM
Hi @Todd3,
If there is a problem with your Community username, send me a private message and I'll help you troubleshoot.
... View more
05-04-2017
09:48 PM
05-04-2017
09:48 PM
Hi @autobuyer,
If you see abuse of the carryon bag allowance, please alert a Southwest Airlines Employee. In many cases, Customers simply may not be familiar with our policies, and we'll be able to assist them by gate checking any items that are too large to fit in the overhead bins or below the seats.
... View more
05-04-2017
09:27 PM
Hi @by28,
Using the Southwest Chase Visa card can certainly help you accumulate points faster, especially when you use it for Southwest Airlines purchases (reservations, gift cards, etc). For more information, click here.
... View more
Love this thread!
On short haul flights, we serve complimentary peanuts and pretzels. On our longer flights, we offer complimentary snacks like cookies and crackers.
... View more
@jmcmd,
We care. Customer feedback is important, and we know that without it, we'd be missing many opportunities for improvement and growth. The conversations happening on the Southwest Community are of great value to us, and we appreciate that the forums are place for us to learn about what our Customers are seeing and experiencing when they travel with Southwest Airlines.
... View more
Hi @kcullimore,
Yes, we're definitely paying attention to what our Customers are saying on the Southwest Community. We place a high value on feedback, so you can bet that when folks are talking in the forum, we're listening!
... View more
@Adrian_Otto,
Thanks for sharing your travel experience and tips!
... View more
05-04-2017
03:46 PM
05-04-2017
03:46 PM
Thanks for chiming in with your experience, @Cruisenyou! We appreciate you being here on the Community and sharing your insights on traveling with an assistive device. Hope to see more from you!
... View more
05-04-2017
02:54 PM
05-04-2017
02:54 PM
We've added quite a few tropical destinations recently! Have you checked our destination map? You can view it here.
And hey, keep the new city suggestions coming. We love hearing from our Customers as we consider new destinations!
... View more
You like the Oreos? Noted!
I think we can all agree that snacks make a flight better. Good thing we hand 'em out for free. 😉
... View more
05-04-2017
02:16 PM
Hi @Elfandstrom91,
We send Drink Coupons out after the completion of 10 one-way (or 5 roundtrip) revenue flights. So, Companion flights and flights booked with Rapid Rewards Points don't count. Make sure that you have checked the box in your account that says "I want to receive Drink Coupons."
Happy Traveling!
... View more
05-04-2017
01:51 PM
05-04-2017
01:51 PM
Hi @amorel,
We're always evaluating our route map and new opportunities to expand it. I love your enthusiasm for SDQ and STI. Thank you for taking time to let us hear your voice on the Southwest Airlines Community! While we don't have immediate plans to serve those airports, we are always glad to take Customer suggestions into consideration. Your patronage means the world to us, and we look forward to future opportunities to serve you!
... View more
05-04-2017
01:42 PM
05-04-2017
01:42 PM
Hi @maryh1959,
The great benefit of EarlyBird is exactly that! You won't need to worry about getting up early or sacrificing precious moments on the beach. EarlyBird will automatically check you in and secure you a boarding position 36 hours before the flight, while everyone else makes the mad dash to check in at the 24-hour mark.
Get EarlyBird and enjoy the time you get back!
... View more
05-04-2017
01:13 PM
Hi @TRKYHTR1,
You can bring the item you found to the nearest airport that Southwest Airlines serves and turn it in to one of our Employees. We will match the item against our Lost and Found reports and return it to the owner.
... View more
05-04-2017
10:57 AM
05-04-2017
10:57 AM
@BOBRESTORE and @diamondlety, can you provide some details on what you're seeing when you try to click the links? We'd like to try and replicate the problem on our end.
... View more
05-04-2017
10:52 AM
05-04-2017
10:52 AM
Hi @Skiman,
If you book one-way tickets on individual confirmation numbers, you can pay for them however you like! It is not more or less expensive to book this way on Southwest Airlines, so book away!
... View more
05-03-2017
03:50 PM
05-03-2017
03:50 PM
Hi @eaglefly4852,
Welcome to the Community, and thanks for posting your question! Yes, you can check in your ESA’s kennel. That said, it will count toward the two free checked bag limitation since it’s not considered to be an assistive device.
... View more
05-03-2017
03:27 PM
Hi @JPA, you can contact us at 1-800-083-1179. If you need a Spanish-speaking Representative, you can contact us at 1-800-083-1178.
... View more
05-03-2017
03:11 PM
05-03-2017
03:11 PM
Hi @kelseyhedges,
Welcome to the Community - thanks for posting! To answer your questions, two car seats may be placed in the same row as long as the car seats fit and one is not placed in an aisle seat. It sounds like you've already made plans to avoid that, so you should be in great shape!
... View more
05-02-2017
03:22 PM
05-02-2017
03:22 PM
Hi @Cynrn56,
You will only need to check in one time if you are all on the same confirmation number. Happy Traveling!
... View more
05-02-2017
03:07 PM
05-02-2017
03:07 PM
Hi @glenviewd,
I'm sorry to hear about the challenging situation your brother is in, and I know you must be very eager to see him. Rapid Rewards, our loyalty program, uses a "Points" system instead of a "miles" system. We don't have a medical emergency program built into Rapid Rewards, but Southwest Airlines has always been dedicated to being a leading low-cost carrier. If your travel plans are flexible, we have a great tool called the "Low Fare Calendar," which you can use to find the best fares we're offering throughout the month. Right now, we're also running a fare sale, so it's a perfect time to check Southwest.com and see if your city pairs are included.
... View more
05-02-2017
02:53 PM
Hey Mike,
I've reached out to a couple different groups to try and get clarification on this for you, and it does seem to be a bit of a head scratcher. Could you send me a private message with a photo of your kayak? That would be helpful, and I'll continue searching for a definitive answer for you.
... View more
05-02-2017
10:35 AM
05-02-2017
10:35 AM
Hi @Normac36,
That kind of change must be handled by our Customer Relations Department. You can reach out on Twitter (@Southwestair) or you can give us a call at 1-855-234-4654.
... View more
05-02-2017
10:33 AM
05-02-2017
10:33 AM
Hi @Brianfollese,
I'm sorry to hear about your computer. A couple options you have are 1) follow up with the TSA so they can return your computer if it's found, and 2) contact 1-800-I-FLY-SWA to fill out a Lost and Found report. If we locate your item and are able to match it to a Lost and Found report, we'll reunite you with it as soon as possible.
... View more
05-01-2017
07:04 PM
05-01-2017
07:04 PM
Hi @DJV123,
Thank you for sharing your travel experience! It sounds like you were on a plane full of Southwest Employees who truly love their job, and truly love sharing Hospitality with Customers. I hope you'll be back onboard with us soon, and that you'll never hesitate to come tell us about it in the Community!
... View more
05-01-2017
07:01 PM
05-01-2017
07:01 PM
Hi @denno,
We're watching, and we love to hear what Customers in the Community are saying. We don't have plans to offer an alternative to Drink Coupon Books at this time, but it is a frequently made request, so we are happy to take it into consideration.
... View more
05-01-2017
06:55 PM
05-01-2017
06:55 PM
Hi @emccartt,
Your image isn't showing up because it contains personal information. Even though certain information has been marked through, it is still legible. To protect your privacy, we are not allowing the image to be made public. If you want to rescan your image and cut the sensitive information out or make sure it is otherwise obstructed from view, the image will be approved.
... View more
04-29-2017
11:32 AM
04-29-2017
11:32 AM
Hi @aklusch,
You can contact our Customer Relations Department by email here, or call them at 1-855-234-4654.
... View more
04-28-2017
05:07 PM
04-28-2017
05:07 PM
Hi @busytraveller,
If you've already purchased the Tourist Card from CTS, you will be able to pick these up at the CTS Counter at the departing gate for your flight to Cuba (and it is a quick process). I have not seen any reports that this has been an issue for any Customers connecting at FLL.
... View more
Loves Given To
Loves From
