Southwest Airlines Community

Hi @mpometto,      Glad to know we'll be welcoming you and your little ones onboard! Per our Contract of Carriage, one stroller and one Child Restraint Device (car seat) per fare-paying Passenger will be accepted subject to a limited release of liability, as outlined in Section 7h. Southwest Airlines will accept the items without charge and will not count toward a Passenger’s free Checked Baggage allowance. A traveling crib, if it is in excess of the two bag limit per paying Customer, will count as an additional bag. Make sense? Hope that's helpful!     ... View more

@mpometto,     Stroller bags are available for purchase at the airport for $15.00.     ... View more

Hi @tailakellie, This is actually a question for the TSA - you can find more (and official) information here. That said, I can tell you that typically, if you bring along a copy of your marriage license as proof of your recent name change, the TSA will accept your form of ID. However, you should still verify that with TSA and reach out to them for the final word! ... View more

Hi @rhomss, We don't have the dates set for that release yet, but you can check back here for updates! ... View more

Hi @smoehler, The next schedule release will be on May 18, and we'll open up booking through January 7, 2018.  ... View more

Hi @juliehoek, There are a lot of things that go into schedule planning, but ultimately supply and demand are a big part of the equation - I'm sorry your nonstop flight between GRR and MCO went away for the time being. It's a difficult decision to make significant changes to a market's flight schedule, as we know that no matter which routes we alter, some Customers may be inconvenienced. I hope you'll take heart in knowing that we are constantly reevaluating our flight schedules, and hope we can still meet your travel needs.  ... View more

Hey @jlhellr, Maximum weight for checked bags is 50 pounds and maximum size is 62 inches (length + width + height) per check piece of luggage. Overweight items from 51 to 100 pounds and oversized items in excess of 62 inches but not more than 80 inches will be accepted for an overweight and oversize baggage fee of $75 per item. ... View more

Hi @RWRose63,   Once you are logged in to your Rapid Rewards Account, click on the "My Account" link at the top of the page. From here, you can click on the "View My Preferences" box or scroll to the bottom section of the page. Next, select “Personal” from the menu options listed within the “My Preferences” section and click on the “Edit” box next to your Profile Information. Once you have updated your information, click “Save”.   ... View more

Hi @bldudek,   The next schedule release will be May 18, 2017.    ... View more

Hi @Panther512,    So sorry for any confusion regarding your travel funds. Allow me to explain that, per our Contract of Carriage, we agree to let Customers have full use of their travel funds for one year from the purchase date. Because of this, we cannot manipulate the expiration date of your funds. However, once they expire, you're welcome to reach out to our Customer Relations Department at 1-855-234-4654 to see if an exception can be made for a portion of the funds to be issued in the form of a travel voucher.     ... View more

Hi @jlhellr,   You can check a dog kennel. Standard size/weight restrictions will apply. If the kennel is an excess or additional bag, fees may apply.   ... View more

Hi @cawthonmonroe,   I don't have any updates on a partnership with Hilton, but it's always helpful to have feedback from our Customers as we think about the future of Rapid Rewards.    ... View more

I'm sorry to learn that you had some trouble applying your travel funds @2sweetbj. We make an effort to let Customers know exactly how long they've got to use their funds by putting the expiration date in the confirmation email, and in any subsequent emails we send as a result of a change to a reservation.   ... View more

Hi @nimishpatil01,   Your points will only expire after two full years of inactivity, so as long as you earn points periodically (purchasing points or using our partners are two options for this) your account will stay active and you can use the points upon returning to the U.S.    ... View more

Hi @nvaslav48,    We don't like letting you down, and it sounds like this situation should have been handled differently. I will send you a private message to get some additional details about your experience.    ... View more

Hi @Chuck,   Thanks for posting in the Community. Based on the details you've shared, it sounds like this is a problem we can best troubleshoot with you one-on-one. Please reach out to us on Twitter (@SouthwestAir) or give us a call (1-855-234-4654) and we'll figure out what's going on with your login.    ... View more

Hi @cbeck44,   There should be a place to link your spouse's Rapid Rewards Account when you are designating him/her as your Companion. If you don't see it, contact us (Twitter: @SouthwestAir / Phone: 1-855-234-4654) and we'll make sure everything is set up correctly. See you and your Companion onboard soon!   ... View more

Hi @kse0517,   Good news! We allow one child restraint device (car seat, booster seat, etc) to be checked per fare paying Customer, and it doesn't count toward your free bag allowance. So, you're in good shape. Welcome to Southwest Airlines!    ... View more

@bl4k3,   Yes, really! Welcome to the A-List. You no longer have to worry about checking in 24 hours prior to departure - we've got it covered for you. So sit back, relax, and enjoy the perks of the program!   ... View more

Hi @HermioneSnape,   Thanks for posting in the Southwest Airlines Community - welcome!    We do offer preboarding for individuals with a disability who need a specific seat or just need a little extra time getting situated onboard. When you get to the gate area on the day of your flight, you can speak with the Customer Service Agent to let them know that you need to preboard, and he/she will provide you with the appropriate documentation.    To answer your question about closed captioning, we do offer it for both TV and movies if you are using an Apple device. If you are using an Android device, you will have closed captioning across movies.   Hope this is helpful information! We look forward to seeing you, and please don't hesitate to reach out if you have any other questions.     ... View more

Hi @go4packers2,   Use our flight schedule tool here. You can view our service between two cities on a daily or a weekly basis. Happy traveling!   ... View more

Hi @JasonW,   I'm sorry you've had a frustrating experience trying to book through Southwest Vacations. I tried the GOMEX promotion code myself on this page and was able to get it to work.    For assistance from representatives who work specifically with Southwest Vacations, you can reach out through one of the channels listed on this page.    I hope these options help - your business is important to us, and we'd love nothing more than to take you on a tropical vacation.    ... View more

@skorpad,   I'm sending you a private message to get a little more information about what you're seeing.   ... View more

Hi @PDFelter,    Sounds like we'd want to take a closer look at this one to make sure that your Companion is booked and ready for travel. Give our Customer Relations Department a call at 1-855-234-4654, or reach out to us on Twitter at @Southwestair, and we'll help you troubleshoot.    ... View more