1451
Posts
Loves Given
1452
Loves Received
180
Solutions
03-23-2017
02:47 PM
Hi @debenio,
Thanks for posting in the Community!
We can accommodate your service animal in the front row. You can speak with the Customer Service Agent at the gate to receive a document for pre-boarding so you can sit in one of those seats. Also, you can purchase an additional seat to ensure that there will be sufficient space for you and your service animal, and we will honor a refund of the second seat once your travel is completed.
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03-23-2017
02:32 PM
03-23-2017
02:32 PM
Hi @cheriemac,
When you log in to your Rapid Rewards Account and see the "My Trips" screen, you'll see a drop down menu where you can select "All." Then, you can toggle the screen, using the arrows, to navigate to your other upcoming trips. That should help!
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03-23-2017
02:19 PM
03-23-2017
02:19 PM
Hi @MattRuscigno,
Of course, happy to help! LIR is a fantastic destination, and it remains available to our network via HOU daily year round, and BWI on a seasonal, weekend-only basis.
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Hi @skorpad and @chgoflyer,
I'm doing some research to get you an answer and some insight on this issue. Thanks for bringing it up on the Community - I'll report back soon with an update.
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Hi @Smuckers,
Great question, thanks for posting in the Community! There will not be a notification stating points are on the way. For information on the status of your points, contact Chase Visa (they have visibility to your billing information, but we do not).
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03-21-2017
07:17 PM
03-21-2017
07:17 PM
Hi @irene363,
I'm sorry to hear you're having some trouble receiving our emails. Have you considered setting up a Gmail or Yahoo account? We typically don't have issues delivering to those addresses.
You can also contact Customer Relations at 1-855-234-4654 for some help troubleshooting the issue.
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03-21-2017
07:05 PM
03-21-2017
07:05 PM
Hi @cbuck73088,
Yes, you can cover your carseat with a bag if you'd like! Thanks for posting in the Southwest Community - we'll see you onboard soon!
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03-21-2017
06:57 PM
03-21-2017
06:57 PM
Hi @MattRuscigno,
It's a difficult decision to make significant changes to a market's flight schedule, as we know that no matter which routes we alter, some Customers may be inconvenienced. The route between LAX and LIR is offered seasonally. To see options for LAX / SJO during the summer months, use our Flight Schedule tool here, and click on the weekly view.
I hope you'll take heart in knowing that we are constantly reevaluating our flight schedules, and hope we can still meet your travel needs.
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03-21-2017
05:54 PM
03-21-2017
05:54 PM
Hi @leahsunshine327,
Thanks for posting in the Southwest Community - welcome. I'm sorry to hear about the reasons for your travel - please know the Southwest Family is sending you well wishes. We strive to offer Customer-friendly policies, so while there is an applicable difference in fare should you decide to change flights, you won't be looking at any change fees.
Wishing you the best and hoping to see you onboard again soon,
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03-20-2017
03:01 PM
03-20-2017
03:01 PM
Hi @corrie1013,
Have you verified that you've actually assigned your Companion Pass to someone? You have to do that before you can book a CP reservation. If you need a little assistance troubleshooting, you can reach out to us at 1-855-234-4654.
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Hi @bmakela,
EarlyBird is not a refundable product. It is a purchase separate from the air fare and does not have the same 24-hour refundable policy.
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I like the idea of selling WiFi codes in packs - will definitely be happy to pass that along, @DancingDavidE. Love seeing the innovation on this thread.
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03-15-2017
05:32 PM
03-15-2017
05:32 PM
Hi @jsousa,
There's a major storm system affecting many of our flights in the Midwest and New England, so our Customer Service Representatives are working around the clock to reaccommodate Customers. Usually we're pretty quick to respond on Twitter, but because of the extra volume it's taking just a little longer than normal. You should hear back from us in the next 1-2 business days. I know it's frustrating to wait - we really appreciate your patience.
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03-15-2017
05:17 PM
03-15-2017
05:17 PM
Hi @atmrmy,
Thanks for posting in the Southwest Community. Your connection will certainly be tight, and, unfortunately, you'll have to retrieve your bags in FLL and recheck them since you are booked on two separate reservations. You will be able to get your boarding passes for both flights 24 hours ahead of time, but with an international connection being that tight, you run the risk of missing your FLL-MBJ flight. You may want to contact Customer Support and Services at 1-800-I-FLY-SWA to see if there's another possible routing for you.
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03-15-2017
01:07 PM
03-15-2017
01:07 PM
Hi @anicarbo,
The U.S. Embassy offers this information on their web site regarding dual citizens (emphasis is mine):
"U.S.-Cuban dual citizens should note that the Government of Cuba treats U.S. citizens born in Cuba as Cuban citizens and may subject them to a range of restrictions and obligations. The Cuban government requires U.S.-Cuban dual citizens who departed Cuba on or after January 1, 1971 to enter and depart Cuba using a Cuban passport. Using a Cuban passport for this purpose does not jeopardize one’s U.S. citizenship; however, such persons must use their U.S. passports to enter and depart the United States. Cuban-Americans who departed Cuba before January 1, 1971 may travel to Cuba on their U.S. passport but must apply for an HE-11 visa from the Cuban Embassy. Cuban authorities do not always notify the U.S. Embassy of the arrest of dual nationals and may deny U.S. consular officers access to them."
For more information on travel requirements for Cuba, you can visit the web site directly by clicking here.
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03-15-2017
12:56 PM
Hi @dmvbnoslo,
Our flights will be in and out of Concourse C at the Nashville airport, and here's a map you can use to figure out where your connecting gate is relative to your arrival gate. With forty minutes, you should be able to get between gates just fine, and even have a few minutes to grab some refreshment if you need it.
Some of our frequent Community posters might also be able to chime in - @chgoflyer, @DancingDavidE, and @franktravel, have any of you been through BNA on a connection recently?
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03-15-2017
12:37 PM
03-15-2017
12:37 PM
Hi @MFARRY,
There could be a couple different things going on - a common error is when a confirmation number contains the letters "O," as in "October," or "I," as in "Indigo." These can be confused for the numbers 1 and 0. Are you trying to book travel for after the expiration date of the funds? Travel must be completed (not just booked) before the expiration date. Also, make sure you've got the name exactly the same as it was in the original booking.
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03-15-2017
11:01 AM
Hi @braeburn3,
We send Drink Coupon Books out after 10 revenue one-way flights. Keep in mind that flights purchased with Rapid Rewards Points do not count toward the 10 flights. If you think that there's been an error in the calculation of your flights, you can contact one of our Customer Representatives at 1-855-234-4654 and they'll take a look at your flight count with you.
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03-14-2017
06:09 PM
03-14-2017
06:09 PM
Hi @MommaBear13,
In addition to your first two checked bags under 50 pounds flying free, families can check a car seat and a stroller free of charge. Your pack'n'play can be checked as one of your two free bags, provided it does not exceed 50 lbs and 62 inches (L+W+H).
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03-14-2017
05:36 PM
03-14-2017
05:36 PM
@tamanitha,
On behalf of Southwest Airlines, I'm so sorry for your loss. We consider it an honor to serve you and your family, and we're glad that a difficult situation was made just a little bit easier by our flexible travel policies. We look forward to welcoming you onboard again soon, under better circumstances.
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03-14-2017
05:09 PM
03-14-2017
05:09 PM
@joelao88,
We're so glad you enjoyed your flight on Saturday! You can always count on Southwest Employees to go the extra mile. Hospitality is near and dear to our #SouthwestHeart. See you again soon!
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03-14-2017
03:08 PM
03-14-2017
03:08 PM
Hi @sueechia,
Yes, typically the check will be sent by postal service. If you'd like to speak with a Customer Representative who can review your service request and provide a little more insight, you can call 1-855-234-4654. I'm sorry to hear that your bag was lost - I know that's a really frustrating situation.
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03-14-2017
12:36 PM
03-14-2017
12:36 PM
Hi @mike499,
Our Customer-friendly policies do allow you to cancel a reservation and reuse those funds toward a different trip, however, you cannot apply them toward travel for a different person. Funds must remain with the person originally listed on the ticket. Also, funds must be used by the expiration date (one year from the date of original purchase).
If you purchased a Business Select or Anytime Fare, you can cancel and request a full refund of your ticket.
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03-14-2017
11:30 AM
@t3337,
Like @chgoflyer said, if you've purchased a Business Select Fare, you are guaranteed an A1-A15 boarding position. If you received a boarding pass other than A1-A15 when you purchased a Business Select Fare, I encourage you to contact our Customer Relations Department (1-855-234-4654) so we can research your reservation and identify the problem. That wouldn't occur without a reason.
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03-13-2017
06:10 PM
03-13-2017
06:10 PM
@Tnflyer,
I'm sorry to hear about the hold time you've been experiencing. I'd encourage you to take advantage of the call back service we offer. You won't lose you place in line, but you can go about doing other things instead of waiting on hold. You can also reach out to us on Twitter (@Southwestair) or by sending us a Facebook message. Lastly, have you tried canceling your flight on Southwest.com? You can do that by clicking on "Flights" in the top right corner of the home screen, and then selecting "Manage Reservation." Follow the on screen prompts to cancel your flight. Nobody likes waiting on hold, and I hope one of these options will work a little better and faster for you.
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Hi @jmessany,
Yes, you book your own reservation first, then add your Companion Pass to the reservation afterward. It doesn't happen too often that a Customer is unable to add his/her CP to the reservation, especially when it's done immediately following the first booking. The CP is one of Southwest's most popular perks - enjoy!
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03-13-2017
04:16 PM
03-13-2017
04:16 PM
For the majority of our Customers, this is an effective and simple way to make changes to a reservation.
There are a few exceptions, like reservations booked over the phone, Group Travel Reservations, and SWA Vacations reservations. For those folks, we we recommend contacting a Customer Representative at 1-800-I-FLY-SWA.
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If your travel plans have been affected by Winter Storm Stella, you can easily rebook online without paying any additional charge. The new ticket must be in the original class of service and within 14 days of the original date of travel between the original city-pairs. Please review the Travel Advisory posted on Southwest.com for more information.
If you booked online at Southwest.com or through the Southwest Airlines mobile app, follow these instructions to change your reservation.
Click on “Flight” in the top right hand corner, and then select the “Manage Reservations” option, or click here to get started.
Pick out a new flight from the available schedule.
Confirm the booking.
Check in for your new flight, if within the 24-hour check-in window.
All currently available flights and seat inventory are listed on Southwest.com. Our Customer Service Agents do not have access to additional inventory.
Our Team continues to work diligently to update Flight Statuses as the weather progresses, so please check back throughout the day for updates to your travel plans.
If you receive an error during the rebooking process, please give us a call at 1-800-IFLYSWA, Tweet us at @Southwestair, or message us on the Southwest Airlines Facebook page for assistance.
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03-11-2017
12:09 AM
03-11-2017
12:09 AM
Hi @ariana92,
Thanks for posting in the Community!
What kind of procedures are you curious about, specifically? With a little context, we can get you a great answer.
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03-10-2017
06:24 PM
03-10-2017
06:24 PM
Hi @Nhale,
Yes, you can bring your wheelchair with you to Cancun. It sounds like you are pretty familiar with the procedures, but just in case, here's a link to some helpful information about traveling with a power wheelchair. Thanks for posting to the Community - we look forward to seeing you onboard!
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