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1452
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180
Solutions
09-19-2016
10:03 AM
09-19-2016
10:03 AM
Hi @bcmomand,
Your flights will count, so long as you 1) registered for the promotion, 2) booked your reservation between July 7 and October 31, and 3) complete travel between July 7 and October 31.
The language isn't contradictory, it's saying the same thing with different words. Originating = "from" and End = "to."
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09-19-2016
09:50 AM
09-19-2016
09:50 AM
Hi @Vroda6442,
You can apply the entire amount of your funds to a new flight, as long as travel is completed by the expiration date of the funds.
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09-19-2016
09:47 AM
09-19-2016
09:47 AM
@DrRon,
Are you and your wife on the same reservation? If so, that's the reason that you aren't seeing an option for mobile boarding pass. In one of my earlier comments on this thread, I provided a list of exceptions where mobile boarding pass is not available, and a reservation with multiple people on it is one of them.
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09-19-2016
09:31 AM
09-19-2016
09:31 AM
I'm sorry that there are still some situations where the mobile boarding pass feature isn't working correctly. Thank you for sharing examples - I'm going back to the drawing board to see how we can solve the problem and will report back when I've got an answer!
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09-19-2016
09:20 AM
09-19-2016
09:20 AM
Hi @holiver,
Southwest Airlines does not have a desk in the Atlanta International Terminal. You can check in at our ticket counter in the main part of the airport.
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Hi @lejgood,
Good question, thanks for posting in the Southwest Airlines Community!
The offer that you are referring to ended on August 22. That said, keep checking your Rapid Rewards Email Updates, as we have new and fun promotions coming out all the time!
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Hi @rbay19,
Thanks for asking your question in the Southwest Airlines Community - welcome!
All of our planes are Boeing 737 aircraft, and the armrest is considered to be the definitive boundary between seats. The width between the armrests on our planes measures 17 inches.
We've got a great resource here for folks who want to learn about purchasing more than one seat for travel, so be sure to check it out. We can help you with the process, and make sure you get a refund for the extra seat when your travel is complete.
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09-12-2016
04:10 PM
Yes, you can purchase a flight with a LUV Voucher and it will count toward your A-List status.
Thanks for posting your question in the Southwest Airlines Community!
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09-10-2016
04:48 PM
09-10-2016
04:48 PM
Hi @jojo1423,
Does the flight that you trying to book take place after the expiration date of your funds? If so, that's why the travel funds won't apply. All travel funds must be used (travel completed) prior to the expiration date.
Domestic vs international doesn't matter - funds can applied to any flight!
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09-09-2016
03:56 PM
09-09-2016
03:56 PM
Hi @TrishtheDish81,
Are you making the new reservation for yourself? Travel funds must stay with the person to whom they originally belong. Also, what is the expiration date of your funds? If you are attempting to book a new flight that will take place after the expiration date of the funds, it will not let you apply them.
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09-06-2016
01:33 PM
Hi @janeweinfeld,
If you need a receipt that shows the form of payment, you'll need to contact Customer Relations for assistance. They can be reached here.
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09-06-2016
11:17 AM
@peachcrek wrote:
can a SW credit be used for inflight drinks or earlybird check in ....I have a 27.00 credit or only for future flights, or can it be transfer toward some else.s account who already has a flight booked in future
Hi @peachcrek,
A flight credit can only be used toward the purchase of another flight. It cannot be used for drinks or EarlyBird. Thanks for posing your question to the Southwest Airlines Community!
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Hello Everyone,
I've got an update on this topic. The following is a list of reasons that you would not be given the mobile boarding pass option:
Reservation with full or partial international segments
Reservation with multiple passengers
Reservation booked with senior fare for a Non age verified senior
Reservation for a Law Enforcement Officer
Reservation with a Military fare
Reservation for Unaccompanied Minor
Space Available Non Revenue Reservation – electronic or paper
Non Revenue Reservation with a Paper pass (any type)
Return segment of a reservation with both departure and return within 24 hours and has connecting flights
The rule of only 2 boarding passes per passenger per PNR applies here.
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08-31-2016
09:37 PM
08-31-2016
09:37 PM
Hi @sirwalt23!
Welcome, we're glad to have you!
You can use #southwestcommunity if you want to give the Community a shoutout while you're traveling. We look forward to hearing and seeing more from you around here!
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Interesting feedback, everyone. I'll circulate this internally and see about getting some information since the issue appears to be somewhat widespread.
Anyone else out there seeing this problem?Give me a couple days and I'll get back in here with some answers!
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Hi @KW26,
Without seeing your specific promotion, it is hard for me to give you an absolute. However, I can tell you that in almost all cases with these promotions, the requirement is that you 1) register for the promotion 2) book travel, and then 3) complete travel, in that exact order.
With most of our promotions, travel that has been purchased prior to registering for the promotion does not qualify. You can cancel and rebook the travel to qualify, just know that there is the possiblity of a difference in fare.
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Hi @mpbaker2,
This is an interesting idea. I'm having some conversations with our Rapid Rewards Team about having a presence on this board so they can see and speak to some of great suggestions that are bubbling up through the conversation happening in here. Stay tuned!
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08-30-2016
02:00 PM
08-30-2016
02:00 PM
Hi @Spmeroney,
Thank you for sharing! We've loved giving our Customers the ability to travel farther, see more, and still enjoy that famous Southwest hospitality.
We can't wait to welcome you and your family onboard again soon.
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08-30-2016
01:55 PM
08-30-2016
01:55 PM
Hi @Cyndileeking,
Thanks for posting in the Community - I'm sorry to hear about your trouble checking in at Cancun on Saturday. We did receive reports of some technical issues with the system, but they have since been resolved. We appreciate your patience and we're sorry for the inconvenience over the weekend.
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08-30-2016
01:44 PM
Hi @postiecat,
If you click on the app menu (using the hamburger menu in the top left corner), and scroll down, you'll see an option for "Touch ID Settings." If you enable it, you'll be able to use your Touch ID to log in to your Rapid Rewards Account when you open the app. To test it, enable the feature, log out of your account, and then log back in.
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08-30-2016
01:37 PM
08-30-2016
01:37 PM
Thanks for bringing this topic up, DAL. We're always on the lookout for ways to make the travel experience more seamless and efficient for our Customers. We'll be sure to ask about this internally and see if we can get some information on when we plan to offer this feature.
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We've really appreciated all the comments on this thread, and we'll internally circulate the feedback we've received about the saving of seats.
Thank you to everyone who has contributed. Since this topic has been "resolved," we're going to disable additional commenting. We know this topic will likely come up again, but on this particular thread it looks like we've covered the issue pretty thoroughly.
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08-29-2016
03:18 PM
08-29-2016
03:18 PM
Hi @Greerel,
We know our Customers love a good promotion, and we offer them pretty regularly. I recommend signing up for our Click 'n Save emails and checking out the "Promotions" tab on our Rapid Rewards home page to stay updated on anything we're currently offering.
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Hi @Ksue,
Mobile Boarding Pass is available for all flights, except those involving international travel.
You can request a mobile boarding pass at the time of check-in onSouthwest.com, the Southwest.com mobile site, or the Southwest mobile app for iPhone® or Android.
Next, select to have your mobile boarding pass sent directly to your device via email or text message. Mobile Boarding Pass is not currently optimized for viewing on tablets. If you’re already using the mobile app, you can request a mobile boarding pass by choosing 1 of 3 delivery methods: view in browser, email, or text message.
With every delivery method, be sure to save your mobile boarding pass to your phone for easy access during travel. Android users can save boarding passes to their photo gallery by tapping on the 'Save Image to Photos' orange button. Follow the directions on screen to save the image to your photos. iOS (version 8 or higher) users can save boarding passes directly to Apple Wallet by selecting 'Add to Apple Wallet.'
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Great conversation on this thread everyone - we're really enjoying seeing all the ideas that are being shared.
Just wanted to say how much we appreciate the participation in here today!
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08-25-2016
12:11 PM
08-25-2016
12:11 PM
Hello @Dornellas,
Check out the comment above from @franktravel that details how to check your credit balance on Southwest.com.
I'm so sorry to hear about your loved one. If you have trouble finding the balance, you can reach out to our Customer Relations Department where one of our Customer Service Representatives will be happy to assist you.
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@airdog99,
I spoke with our Customer Relations Department, and after doing some quick research, they relayed to me that Punta Cana should be an approved location for the Global Entry Program.
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Hi @airdog99,
Global Entry should work for your trip to Punta Cana in 2017. That said, I'm with you - I'd love to hear from other Members of the Community who may have traveled there recently and hear how their experience went.
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Hi @dde12053,
While TSA PreCheck is not guaranteed on every flight, in most cases you'll receive it on your return segment if you received it on your outbound segment. To speak with a Customer Service Representative who can take a look at your Rapid Rewards Account and assist you with troubleshooting this situation, I encourage you to reach out to us through one of the options listed here.
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08-23-2016
09:23 PM
08-23-2016
09:23 PM
Thanks for sharing your story with the Southwest Airlines Community, @kumemoto!
We love hearing about our Customers' travel experiences, and we're so glad that you had a good one!
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