Southwest Airlines Community

Fixed it!   ... View more

@DancingDavidE, that's odd. I'll see if I can flip it around.    ... View more

@sbk   I’m sorry you're upset by the presence of animals onboard. Airlines are required by federal law to accept trained service animals, and recent Department of Transportation guidance outlines that fully trained dogs, cats, and miniature horses are to be recognized as service animals. Federal law also requires that airlines accept emotional support animals, provided the Customer presents certain documentation.  Safety is our primary concern, and I assure you our policies and procedures were designed keeping that in mind. Additionally, all trained service animals and emotional support animals must be trained to behave properly in a public setting and remain under the control of the handler at all times. In fact, an animal that engages in disruptive behavior may be denied boarding.    We realize that some Customers have animal allergies and we will provide a “buffer zone” upon request by seating the Customer with the allergy away from the animal. Plus, all cabin air on our planes is circulated through High-Efficiency Particulate Air (HEPA) filters two to three times per minute once the aircraft doors are closed and the system is activated. As a loyal Member, we hope you will consider that while we cannot promise that you will never encounter an animal on one of your flights (on Southwest or on any other carrier), we will do what we can to safely and comfortably accommodate everyone involved.   ... View more

Great catch, @Bearsmama. Just notified them of the LaGuardia issue as well! 🙂   ... View more

Hi @dph1980,    I'm sorry you didn't have a good experience. Like @chgoflyer said, we do not outsource our Customer Relations or Customer Services and Support Representatives. Any Southwest phone number you call will go directly to a Southwest Airlines Employee. I hope you'll give us an opportunity to serve you again and restore your confidence in Southwest Airlines.    ... View more

@lipps46,   I'm truly sorry to hear that you didn't have a good experience - that's never what we want for our Customers. I encourage you to contact our Customer Relations Department on Twitter (@Southwestair) so we can address your concerns. Your patronage is important to us, and we want to restore your confidence in our ability to serve you and your family.    That said, please do not copy/paste the same post on multiple boards. Duplicate posts dilute the conversation threads and make it difficult to keep responses in one place. Duplicate posts will be removed from the Community.     ... View more

Awesome tip, @omarabs! Thanks for sharing!   ... View more

@allenrlong,   You betcha. We've got the best Customers in the world out there answering questions, so quality is a given!     ... View more

@Jbdmh45,   First, I want to say I'm sorry - truly - for the overall experience you and your family had. It sounds like the ripple effects, like you said, were pretty significant.    As you've seen, you will certainly find sympathetic ears here on the Community. We can all relate to the frustration of upended travel plans. That said, the Southwest Community is Customer-to-Customer forum, and the people who come here to share their knowledge, skills, and experience do not have the ability to help resolve Customer Service issues. On behalf of Southwest Airlines, we would really like an opportunity to address your concerns, we just aren't equipped to do it here. Please reach out to us on Twitter (@Southwestair) or through any of the other ways listed here.     ... View more

Hi @miranda1,    The 13 year-old won't need any ID, and they'll be find to travel with you, as they are both considered Young Travelers and not Unaccompanied Minors. Have a great trip!   ... View more

Have to tip my hat to @elijahbrantley for the above-and-beyond effort here. This is awesome!  Side note, I was late to the party on The Greatest Showman - saw it about three weeks ago and have been listening to the soundtrack nonstop ever since.    ... View more

@Seabergh, please post links and show us where you found the conflicting information - we definitely need to get that corrected.    ... View more

@Beachflier1,   After hearing you were a little nervous about your upcoming flight, we decided to send one our favorite Pilots to see you - and he comes bearing gifts! Keep an eye out for him this week!          ... View more

@bec102896 and @chgoflyer both provided great information. It isn't a bug, the system is actually working as it's designed. I know that's a frustrating set up for those who would like to make the full purchase with PayPal, and I'm sorry about the inconvenience.    ... View more

@jackiereed6,    No worries, I don't believe you made anyone mad. 🙂 I'm going to leave this here because it has some good guidance from @CarefromNOLA about how to check your activity history. Other people might find that helpful in the future.    ... View more

I know that @ElijahBrantly travels with his family as well - he might also be able to weigh in with his experiences and advice.   ... View more

Hi @LMG09,   Here's a link to the post that @dfwskier mentioned above. It has a lot of great advice that I think you'll find helpful! 🙂   ... View more

Awesome, thanks for sharing this promo @CareforNOLA!   ... View more

@elijahbrantley that's great feedback - definitely the kind of thing we can pass along and make sure we address in training.    ... View more

@carajblack,   If you send me a private message with your Rapid Rewards number and email address, I can help.    ... View more

Hi @ElenaKilduff,   It really depends on the size of those items. If you had a small umbrella style stroller, it could definitely work.    ... View more

Hi @ronnpj,   Yes, multiple boarding passes are really available now. We know it's been a passion point for our Customers, so we're excited to make it available to them. Do you have a specific question about how it works? Hope you have the chance to use this new feature soon!     ... View more

Great answers, @DancingDavidE and @dfwskier. Thanks for being thorough!   ... View more

Thanks for popping in and asking your question on the Communitiy, @Windsummoner! If any of these answers help you, be sure to click the "Accept Solution" button. Happy travels to you and your family!   ... View more

@thewall,   Send me a private message with your email address and I will take a look into the situation for you.   ... View more

Great suggestions and ideas in this thread, everyone. Thanks for being friendly and supportive of your fellow passengers!   ... View more