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Hi @honestcitizen,
Every Rapid Rewards Member receives 12 statements per year. In December, the Points earned after the December statement will be credited to the following January. Essentially, Members receive a headstart at the beginning of the calendar year from that rollover, and Members have the next 11 statements to achieve Tier Status.
We've worked hard to create a program that is friendly and easy to use, and we are always grateful for feedback (good and bad). Thank you for sharing your perspective on the Community.
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Hi @amoorefield,
It sounds like your bag is close to being the right size for a carryon. This graphic should help you determine if it will meet the requirements:
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Hi @vratchford7522,
There's not really any advantage to having one reservation vs two reservations. And, there isn't a way to put a Points-purchased flight on the same reservation as a credit card-purchased flight.
The best thing would be to make one reservation for the Points flights, and another for the ones you want to pay for. Very easy, you'll just have two PNRs to keep up with.
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01-17-2017
12:39 PM
01-17-2017
12:39 PM
Hi @Kmorroe,
This issue has been brought up in several other threads on this board. Our Mobile Team is aware that the ability to retrieve mobile boarding passes for a multiple passenger PNR is a passion point for our Customers, and they are taking it into consideration. Thanks for throwing your voice in the ring!
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01-16-2017
01:40 PM
01-16-2017
01:40 PM
Hi @honestcitizen,
Customer Relations usually experiences a high volume of winter-weather related inquiries during this time of year, which may slow down the average response time. I would expect that you'll receive a response to your question by the end of the work week.
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@gregschaller
Have you had a chance to try @franktravel's suggestion? Let us know if it works for you.
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Hi @jtgarwood,
Great question, thanks for posting on the Community.
On your outbound flight, you won't need to do anything - your bag will go all the way to your destination.
On your return trip, you will have to claim your luggage upon arrival in the U.S. and, after you clear Customs, you'll be required to re-ckeck all checked luggage with a Southwest Airlines Customer Service Agent before proceeding to your connecting flight.
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Hi @vratchford7522,
Thanks for posting in the Community!
Which information are you asking about, specifically?
If you want to purchase your flight with points, and you're really close, then it is definitely an advantage to be able to purchase the few remaining points that you need, especially if it is cheaper to buy the extra points than to buy an entire ticket.
I'm not quite sure I understand the last question about combining your existing points with a credit card purchase. Can you clarify?
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Hi @lhillard,
Thanks for asking your question in the Southwest Community!
Southwest Airlines accepts seafood (including fresh seafood, shrimp, fish of all kinds, live lobsters, live crabs, and live crawfish), meat, fowl, game, and other perishable foods for transportation as checked baggage. Items must be packed in sturdy, leak-proof containers or wrapped in heavy plastic, and bags must be securely sealed to prevent leakage. Styrofoam or other plastic foam containers are not acceptable, and shipments packed in wet ice will also not be accepted unless the ice is contained in sealed polyethylene (Ziploc) bags. Please know that all items are subject to inspection by Southwest Employees and will be transported as a “limited release” item, which means we assume no liability for damage or spoilage during transport.
Happy Travels!
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01-13-2017
11:29 AM
Hi @Lsharsh3,
The damaged bag policy does state that a Southwest Employee needs to see and assess the damage within four hours of your arrival. That said, if you've emailed our Customer Relations, you will receieve a response within the next week, advising you of any next steps.
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Hi @moreofless,
What kind of phone are you using? I can report that to our mobile team and hopefully we'll be able to fix it. I'm sorry about the trouble!
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Hi @Ruth0821,
You'll have to retrieve your bag from baggage claim after the end of your Southwest flight and check it on Hawaiian for the next portion of your trip.
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Wondering how to add your Known Traveler Number (KTN) to your reservation? Check out this short tutorial, and let us know if you have questions!
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Glad to hear that someone gave you a call back! Hopefully those hold times are more under control today.
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01-11-2017
05:05 PM
01-11-2017
05:05 PM
@Laurel2,
That's a very simple fix - contact our Customer Relations Department at 1-855-234-4654 and we'll get your ESA added to your reservation. You can also reach Customer Relations on Twitter @SouthwestAir. Either way, a Representative will be able to assist you.
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01-11-2017
05:03 PM
01-11-2017
05:03 PM
@Tnflyer,
I'm sorry about the long hold time - typically our wait times are not that long, unless it's around the holidays or a heavy travel time, such as spring break.
Were you attempting to reach Customer Support and Services (1-800-I-FLY-SWA) or Customer Relations (1-855-234-4654)?
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01-11-2017
04:59 PM
01-11-2017
04:59 PM
@Shay1977,
Since the reservations were booked as individual reservations on two separate airlines, we will not be able to transfer your bag to Hawaiian. You'll need to check the bag with Hawaiian after you've completed your travel segment with us.
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01-11-2017
03:54 PM
01-11-2017
03:54 PM
Hi @wknutson,
Our Group Travel Team is pretty small, and this is a particularly busy time for them. There's no denying that waiting on hold is frustrating, and I'm really sorry about that. I've been advised that hold times are continuing to come down, so hopefully you'll be able to get through in relatively short order, if you haven't already.
If you simply need a name change, you can email grouptravel@wnco.com, and we'll get it to the right place.
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01-11-2017
03:30 PM
Hi @ljrosenberg,
We're proud to offer our Customers the ability to bring their pets along for travel, but there are some additional considerations and costs associated with that service. Looking at the prices across the industry for pet travel, we feel that we are offering our Customers a very fair and competitive option.
Looking forward to seeing you and furry friend onboard soon!
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01-11-2017
03:28 PM
01-11-2017
03:28 PM
Hi @ecgsb,
Currently, we do not code-share with other airlines. That said, operational disruptions like the one in Ft. Lauderdale are handled on a case-by-case basis, with the Safety of our Customer and Employees as a top priority.
Oftentimes in these situations, we implement flexible accommodations (allowing Customers to change their scheduled flight date/time at no charge) and work with Customers on an individual level to help determine what the next move might be, whether that's rescheduling, or canceling and offering a refund.
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Hi Laurel,
We can definitely help you out, I'm glad you posted your question to the Community. What questions, specifically, do you have about traveling with an assistance animal that were not answered in the FAQs?
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Hi @jtripm,
Saving the boarding passes as PDFs should work as long as the QR code(s) is scannable.
@SWA-lover given that this has been one of the hottest topics in the forums, I can understand and appreciate where you're coming from. I do have good news - the Teams involved in the mobile boarding pass product have been made aware of the conversations in this Community and have acknowledged that it is a passion point for our Customers. That said, I can offer you assurance that the feedback is being taken seriously.
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Hi @chgoflyer,
I can confirm that the PFC charge is a glitch that is occurring intermittently. We're aware of it and we are working on a fix! Apologies for the inconvenience. Please reach out to our Customer Relations Department at 1-855-234-4654 if you've been charged, and we'll get that refunded for you.
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01-10-2017
10:14 AM
01-10-2017
10:14 AM
Hi @qasamm,
I'm sorry you that you received the email that was sent in error. It was a mistake, and we understand why it caused frustration amont Southwest Rapid Rewards Members, particularly those who were very close to qualifying for AList, AList Preferred, or a Companion Pass. We deeply regret the situation, and we are focused on providing a better experience for our Customers in the future.
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@qasamm,
The Southwest Community was designed as a space where travelers could share ideas, stories, inspiration, and travel tips.
It is not an official complaint resolution platform, and we do not have the ability to address personal inquiries regarding Rapid Rewards Accounts, balances, requalification status, etc. Those kinds of questions should be directed to our Customer Service Representatives, who can be reached in any of the ways listed here.
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01-09-2017
04:53 PM
01-09-2017
04:53 PM
Hi @Shay1977,
That's a tricky one. You'll have to go to baggage claim to retrieve your luggage and then go back through security to catch your Hawaiin Flight. Hopefully, you have a significant amount of time between the two flights. You could also look at changing your Southwest flight to an earlier depature, or changing your Hawaiin flight to a later departure.
Last but not least, you could repack in a smaller bag, or consider shipping your luggage to Hawaii.
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01-09-2017
04:03 PM
01-09-2017
04:03 PM
Hi @cscherzer,
Flights that are booked using Award Points do not earn any additional points, and therefore don't count toward AList Status. The full terms and conditions of the Rapid Rewards Program can be found on Southwest.com. Your patronage is important to us, and we're truly sorry for any misunderstanding about the program.
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01-09-2017
03:59 PM
01-09-2017
03:59 PM
Hi @ocexpress,
The fastest way to get your Rapid Rewards Account updated is to send us a Tweet @Southwestair, or send us a private message on our Facebook page. It can usually be done within minutes if you've got your marriage license and ID handy.
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Hi @poweredbyjae,
We want to help you get this resolved. The Southwest Community is not an official complaint resolution platform, but if you'll send me your information (Name, contact phone number, RR#, summary of issue), I'll connect you with someone who can help find out what happened to the Gift Card and make sure you receive the product you purchased.
Thanks for coming by the Community!
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Hi @immortalsix,
I'm sorry you ran into a snag when trying to use the Apple Wallet.
iOS (version 8 or higher) users can check in and save their boarding pass directly to Apple Wallet from the mobile site or app, and it usually works without a hitch. Make sure you're following the steps below, and if that doesn't work, try deleting and reloading the app.
While viewing the boarding pass on the app tap the ‘Add to Apple Wallet’ button directly under the barcode. This will display your boarding pass. Tap ‘Add’ on the top-right corner of the screen to save your boarding pass to Apple Wallet. For saving passes from an email, open the attachment found at the bottom the email, tap ‘Add to Apple Wallet’ and follow the same steps above.
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