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Posts
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Loves Received
180
Solutions
01-27-2017
05:16 PM
01-27-2017
05:16 PM
Hi @hsblinder,
Try clearing your cookies. If you're on your phone, delete the app and then download it again. If neither of those things work, give us a call at 1-855-234-4654 so we can help you troubleshoot.
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01-27-2017
05:11 PM
01-27-2017
05:11 PM
Thanks for the feedback, Barb! Decisions like this are never easy, and we always appreciate hearing what our Customers have to say as we plan for the future.
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01-27-2017
01:13 PM
Hi @lorastack,
What a great story! Thank you for sharing it here on the Community. We I can certainly imagine how upsetting it would be to learn that you'd left your purse behind, and now much relief it must have brought to get everything back in one piece. We look forward to bringing you more happy travel memories in the future!
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01-26-2017
08:07 PM
01-26-2017
08:07 PM
Yes, that is correct. The Anytime and Business Select Fares are both fully refundable. So, if you purchase one of them and the fare goes down, you can rebook at the lower fare and receive a refund for the difference.
And, as you pointed out, if a Customer cancels the flight (at least 10 minutes before scheduled departure), the flight can be fully refunded.
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01-26-2017
07:34 PM
01-26-2017
07:34 PM
Hi @Kalle,
Yes, you will be fine to travel using your German Tourist Card!
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01-26-2017
07:30 PM
01-26-2017
07:30 PM
Hi @traveladdictUK,
Great question - thanks for posting in the Southwest Community!
The 12 reasons are only for US citizens who travel on US passports to Cuba. This policy will not apply to you since you are a citizen of the UK.
Enjoy your travels to beautiful Cuba!
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01-26-2017
04:49 PM
01-26-2017
04:49 PM
Hi @stacidelfin,
Yes, you've got it all right, except for one thing. The funds are valid one year from the date of purchase, not from the date of departure. So, as long as you use those funds toward another trip that will be completed before the expiration date, you're good!
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01-26-2017
02:11 PM
01-26-2017
02:11 PM
Hi @Douglasshc,
Travel funds are associated with confirmation numbers, so we always recommend that Customers keep a list of their confirmation numbers and expiration dates handy. That way, you can be sure to take advantage of everything under your name!
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01-25-2017
06:56 PM
01-25-2017
06:56 PM
Hi @ocexpress,
The quickest way to get your name changed is to reach out to us via Twitter (@SouthwestAir). One of our Representatives will be able to assist you, typically, within a few minutes.
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01-25-2017
06:52 PM
01-25-2017
06:52 PM
Hi @armzilla,
Based on my own research, it looks like anytime between December and May will provide you with great weather and plenty of activities to choose from!
Has anyone else in the Community been to Cuba? What recommendations do you have?
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01-25-2017
04:15 PM
Hi @rpritts,
If you're signd up for our Rapid Rewards Reports, you can find the number in the top right corner of the email. Also, you can reach out to us on Twitter (@SouthwestAir) or by sending us a message through our Facebook page. One of our Customer Service Representatives will be able to help you find your number!
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01-25-2017
04:13 PM
Hi @oaoclmenares,
We are aware that there is a scam going around on WhatsApp, and we're working to have it removed/taken down.
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Ever wondered how to add you Known Traveler Number (KTN) to your Rapid Rewards Account? Check out this short video for step-by-step instructions!
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01-24-2017
02:54 PM
01-24-2017
02:54 PM
Thanks for the feedback, @sandiegotravel!
We're always interested in what routes our Customers would like to see as we look toward future schedules.
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01-24-2017
01:42 PM
01-24-2017
01:42 PM
Hi @RobertoDinero,
If you aren't able to find published service between two cities, you can contact our Customer Support and Services Department at 1-800-I-FLY-SWA, and they can help you build a route that will meet your needs.
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01-24-2017
01:39 PM
01-24-2017
01:39 PM
Hi @Unmilkedcow123,
We ask all Customers traveling on international itineraries to remain seated during the final 45 minutes of flight, regardless of whether the aircraft is over water or land.
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01-24-2017
10:53 AM
01-24-2017
10:53 AM
Hi Trina,
Here are the official standards for a carry-on bag:
Your bag will likely be fine, since it is soft-sided and can squish a little bit in the overhead bin or under the seat in front of you.
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01-24-2017
10:48 AM
01-24-2017
10:48 AM
Hi @COMOM,
That is correct - travel credit stays with the individual person, and that person can use the funds toward a future trip. Funds are always valid for one year from the original date of purchase. So, if you bought your tickets on February 1, 2017, those funds would be valid until February 1, 2018 (and travel must be completed, not simply booked, by that date).
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Hi @Dartspeed255,
Thanks for submitting your thoughts to the Southwest Community - it's clear you've put a lot of time and consideration into this topic.
With an open seating policy, there are always going to be some pros and cons, but overall we have found that the current arrangement works well for the overwhelming majority of our Customers. That said, we do take feedback seriously as we plan for the future, so thank you for taking time to share yours.
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01-23-2017
04:36 PM
Hi @marthablock,
We've always said that our People are our most important, most valuable asset. I'm so glad you had a great flight!
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Hi @ronnpj,
Our Mobile Team knows that this is a passion point for our Customers, and they've been very interested in the feedback that has come from the Southwest Community - rest assured your requests are being heard and being seriously considered.
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Hi @Lon,
If you've got the Chase Rapid Rewards Visa, you can access More Rewards and use your points for cars, hotels, gift cards, and more!
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Hi @Jargall27,
Yes! You can always get retroactive credit - just go enter the flight into your Rapid Rewards Account after your trip!
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Hi @Michelle451,
We do not give out fake numbers for our bag courriers, and I'm sorry that this has been a disappointing experience for you. Please reach out to our Customer Relations Department at 1-855-234-4654 so one of our Representatives can work with you individually.
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Hi @pinkytime,
We do our best to educate Customers about how to use their travel funds, and how the expiration date works. We send an email when a flight is booked that clearly states the expiration date (one year from the date of purchase) and then we send an email after any subsequent changes that also states the expiration date of the reservation. I'm sorry that this has been a disappointing situation for you. Many of our Customers are thrilled to know that they've got an entire year to use up any travel funds under their name, as we've got one of the most flexible policies in the industry.
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01-23-2017
11:39 AM
Hi @Bigndfan175,
Southwest Airlines does not do price matching, but check out our Low Fare Calendar, which will show you the best fares of the month! It's a great tool that many folks use when they've got the option of being flexible on travel dates.
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01-23-2017
09:08 AM
01-23-2017
09:08 AM
Hi @atreccani,
Great question!
Once you check in and receive your boarding position, you will keep that boarding position whether you print it at home, at the airport, or multiple times in multiple places.
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Hi @aeleetopeka,
We can help you out with that! Just reach out to us via Twitter at @SouthwestAir or send us a private message through our Facebook page.
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01-20-2017
11:36 AM
01-20-2017
11:36 AM
Hi @ubaldoc,
If you purchase tickets and the fare goes down, you can certainly rebook and keep the difference to use toward a future reservation. The credits do need to be used by the person to whom they orginally belonged.
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Hi @Kastrom,
We have a Medical Transportation Grant Program, which you can learn more about here.
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