Southwest Airlines Community

But I do appreciate that he posted about his experience as I've experienced the same bad customer service from SW. It's good info for the community so we're better equipped to weigh our options when choosing an airline. ... View more

Hey     Were you able to use it? I lost mine in an email. I dont know what happened to it . ... View more

Well, then, this appears to settle it.  Thank you so much Lindsey for specifics.  I appreciate your taking the time to get back to me.  We will check it with our luggage.  ... View more

@MilesDS,    We actually do have a tool that does this! Check it out here.    You can reach it by going to Southwest.com > Click "Flight" in the upper right corner > Flight Schedules. Once you've reached this screen, just fill in the boxes and select either a "daily" or "weekly" view. You'll be able to see all the days we operate flights on your selected route.    ... View more

Hi @vrtsummers,   If you purchased your tickets via the group travel option, you won't be able to check in online or on the app. Those tickets are handled differently in the system. If you have questions, you can contact our group travel desk at 1-800-433-5368.   ... View more

@patgies,   We have several questions that Representatives must ask to positively ID a Rapid Rewards Member before any adjustments can be made to an account. We take the Safety of our Customers very seriously, and the same goes for their privacy.    If there's a Customer Service issue that we can assist you with, please reach out to us via one of the channels listed here.    ... View more

I wish they wouldve done the same for me.  They didn't check and someone must have stole my purse, it was on Monday night when I was flying from SFO to Chicago, feeling super lost. Not that it is specifically southwest fault, but I really wish they would've checked behind!! 😞 ... View more

In 17 years of experience flying Southest Airlines I have found out that when flights first come out the Wana Get Away fares may look sold out but what they are doing is trying to see how popular that flight is going to be.  When the seats don't sell they will open up the Wana Get Away fares a few months before the departure date.  My suggestion is check those flights everyday, you will be Surprised how much the price goes up and down.     Good luck!  ... View more

Yes, it's difficult to understand what people are talking about until it actually happens to you. Let me preface my example by saying I love Southwest and do not, nor do I plan to, patronize another airline unless I must because SW does not fly there. However, this is an ugly little gotcha, IMHO.   Date of purchase Trip description Amount Travel funds available 1/1 Trip1 $200 0         5/5 Trip2 $150 (Rebooked Trip1 to save $50) 5/5 Cancelled Trip1    $200         8/31 Trip3 $450 Applied $200; 0 remaining         10/20 Trip4 $300 (Rebooked Trip3 to save $150) 10/20 Cancelled Trip3    $450         12/1 Trip05 $350 Applied $350; $100 remaining           Since I applied $200 to my reservation on 8/31, the system changes the reservation date to 1/1. However, $250 of that fare was actually committed on 8/31.   The $100 of travel funds left on 12/1 must be spent by 1/1 or it is lost.   I did not "forget" to use travel funds; however, I did not notice the date change on my 8/31 reservation. A more fair, albeit complicated, way to do this would be to track amounts by date. And to alert the passenger when funds are expiring.  I can dream, right? ... View more

@PhillipSmith wrote: Great news! ??? ... View more

And I'll add a competitive reason too.... GoGo inflight very nicely does what the OP is asking. Saved login info. Why oh why wouldn't SW inflight do this? I'd think you'd WANT to know who purchases wifi, for how long, etc.  Your marketing team would love to know what A listers and approaching flyers are doing.  It's also not the safest situation to be pulling out your card in a public setting.       ... View more

To explain further: The tickets you bought ("Wanna Get Away") are non-transferrable.   This applies regardless of the age of the traveler.   Southwest does offer more expensive tickets (Business Select, Anytime or Child Fare) that are refundable, which would have allowed you to cancel for a full refund.   If your children will indeed not travel prior to the expiration of the tickets, you may be able to eventually recover some of the funds. Once expired, you can call Customer Relations (not the regular number) and request the expired funds be reissued as a voucher, usable by anyone. The fee for this is currently $100 per ticket, and these requests are granted on a case-by-case basis. This unofficial policy is subject to change at any time.         ... View more

Hi @Eyezon,   For assistance with your Chase Visa Card, you'll have to contact Chase Cardmember services at 1-800-792-0001. We're able to help here with anything flight or Rapid Rewards related, but we don't have access to credit card information. Hope this is helpful!   ... View more

@LindseyD wrote: @Thanks for the clarification, @Brifttanyj. If you upgrade to a Business Select ticket from the Wanna Get Away fare that you currently have, the original Wanna Get Away portion of the ticket will remain nonrefundable. Any new funds that you apply to make up the difference will be refundable.    One major note: If after upgrading you make any change to your itinerary, all the funds (the "refundable" BS portion -- along with the non-refundable WGA portion) will become non-refundable.   If you upgrade and then need to make a change, do not use the change function. Instead, cancel for refund + travel funds, then rebook using those funds and new money. This will retain the refundability of the BS portion. The only negative is the time you'll have to wait in getting the refund back, which can often take many weeks. 😞   I know this is very confusing. I hope this helps! ... View more

@franktravel is pretty well traveled and may be able to offer some suggestions. I love the commitment to using Southwest for your Bahamas trip, @Carrieh0920!  ... View more

Wonderful news @Carolejr!    ... View more

Hi @GRRGirl,   Thanks for posting in the Community! Our schedule does change from time-to-time, and unfortunately it's nearly impossible to please everybody when it happens. We have a dedicated Team of professionals in our Network Planning Department who carefully study supply and demand, and always focus on serving the greatest number of Customers with a limited number of aircraft. Hopefully, your favorite route isn't gone forever, and we definitely take the feedback from this forum into consideration when we're looking forward to future service.    ... View more

Hi @Soonerz,   If you booked the tickets before you had A-List status, you won't receive A-List boarding passes. BUT, this is a very easy fix. You just need to contact us at 1-800-I-FLY-SWA or on Twitter (@SouthwestAir), and we can very quickly update your ticket to reflect the A-List status. Please reach out so we can help you enjoy the perks you earned!     ... View more

Hi @smalistprefer,   Thank you for bringing this to our attention. Our Cabin Experience Service Procedures mandate that Flight Attendants refrain from touching the rim of the cups during service. Internally, we'll take action to remind Flight Attendants of these procedures. As always, your Safety is our top priority, and we take that responsibility seriously.     ... View more

Hi @maura66,   I'm sorry to hear that you didn't enjoy our latest commercial. We always aim to be FUN (and funny), but it sounds like we struck out on this one. Thanks for letting us continue to serve you anyway! 😉   ... View more

Hi @dan4jc,   You only need to check one time per flight (not per segment). So, when you check in, you'll be issued all the boarding passes you need for your flight.      ... View more

I know the perfect person... @franktravel. I believe this one is right up your alley.    ... View more

Thanks for the clarification, @chgoflyer. Yes, there are restrictions, but none of them have to do with children or age. Also @knightchow, if you've got any other little ones, bear in mind that children under the age of 2 are allowed to travel free as lap children.    ... View more

@chtong16,   We're delighted to be your airline of choice! We know you've got plenty of other options when you fly. I can assure that we pay close attention to what's being said here in the forums, so your requests are not falling on deaf ears. Thanks for letting us know what routes you want to see!   ... View more

Hi @ctran213,    I always add my confirmation numbers to my Google Calendar. That's also an easy way to keep track of your funds and search for travel credit.    ... View more

The free standby option for A-List members applies only to flights that depart prior to a scheduled same-day flight.   Travel on a flight following a scheduled same-day flight may be possible through the unofficial "flat tire rule." This policy allows any passenger who misses their flight but arrives at the airport within two hours of scheduled departure to be accommodated -- if space is available -- on a later flight to the same destination. ... View more

I received a LUV voucher last year.  I took a picture of it so as not to lose it.  Unfortunately my iphone was damaged and I couldn't afford another one and I hadn't backed up my phone prior to this.  I finally found someone to repair it and found my voucher.  Can these vouchers be extended? ... View more

The solution is to put both names on the ticket.  For example, if you son is named Joe Grant, and your nephew is name Francis Smith, then buy the ticket for Joe Francis Grant Smith.   If they check names, they just want to see the name on the ID match some of the names on the ticket.  If there are more names on the ticket, they will just ignore the extras.   If they ask you, just say, "he has a very long name, we keep it short on his ID." ... View more

Airline seats are not very comfortable for children.  I would suggest that for your five year old that you actually install the car seat into their airline seat.  Your child will have a much more comfortable trip.   When my two boys were very young, we did travel by plane and I had their car seats strapped in to their two seats.  They were very comfortable and did not fuss at all.   In fact an elderly lady passed by at the end and commented on how "well behaved" they were.  The reason is that they were just comfortable. ... View more