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12-14-2016
06:12 PM
What a great story, @shelkarr!
Thank you for sharing. We have always believed that our People are our single greatest strength, and we never tire of hearing how a great Customer Service experience made someone's day. Hope to see more of you on our planes and around the Community!
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12-14-2016
06:06 PM
Hi @BriciaJ,
Have you logged into your Rapid Rewards Account to look at your upcoming trips? Also, you can go to Southwest.com and click on Manage Reservations to look at your reservation and check in for your flight.
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12-14-2016
05:48 PM
12-14-2016
05:48 PM
OK, I still need 6,000 points, any other ideas?
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12-14-2016
05:08 PM
12-14-2016
05:08 PM
Thanks for posting, @Strazy6149!
I love hearing your enthusiasm for Southwest - we've truly got the best Customers in the industry. Hope to see more from you around here!
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12-14-2016
04:42 PM
12-14-2016
04:42 PM
Hi @amwills67,
Wanted to make sure you got a clear answer on this question. Tier Bonus Points are the extra points that you accumulate per flight once you've achieved a tier status (A-List or A-List Preferred). So, yes, it is referring to those additional points that you're earning as an A-Lister.
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The credit card company only reports 1 time/month for the amount you spent during the billing cycle. It has nothing to do with how much you pay on your account, it's all based on charges. Hoping your cutoff date is prior to the end of the year so you can get those points! It sure does pay to look at all the details and to work it the best you can. I'll get the companion pass with my 12/26 CC statement. Excited to have it for another year! Best of luck to you!
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Thanks Blake. I did a little side by side comparison when I realized I could filter my activity listing by type of points. When only viewing Tier qualifying points, I saw that a number of flights had only half the points from the full list. Then I realized they were double points promotions, and sure enough, the fine print says the bonus points don't count towards A-list. Mystery solved!
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NYE in NYC sounds incredible - if you go, you've got to take some good pictures and share them with us! Congratulations on earning A-List @bec102896!
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12-13-2016
12:19 PM
12-13-2016
12:19 PM
Hi @NursingMom,
Welcome to the Southwest Airlines Community - thanks for posting. I'm sorry to hear about the way this situation was handled, as we always welcome nursing mothers on our flights.
I think that your guess is probably correct - the Flight Attendant may have misunderstood the function of the strap. Safety is our highest priority, so I'm confident that the Flight Attendant was truly trying to ensure that you and your little one were prepared for takeoff and landing. Still, I'm sorry for any confusion and discomfort.
Your patronage is important to us, and we hope we'll see you and your family onboard again soon for better experiences!
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12-11-2016
08:16 PM
12-11-2016
08:16 PM
Post script to the above. According to the verbal instructions given to the phone CS person I spoke to, a nylon bag with a zipper and a handle would solve the box embargo situation. No suck mention was made in the email I originally received. Why was that?
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12-09-2016
03:49 PM
12-09-2016
03:49 PM
Hi @BarbM!
Great question! I've seen them at Tom Thumb (grocery story in Texas) and at Safeway. Any one else have suggestions for where to find them?
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12-09-2016
03:42 PM
12-09-2016
03:42 PM
Hi @arwheaton,
I would also suggest checking out our Low Fare Calendar - you'll find the best prices for travel during any given month. If your son's travel dates are flexible, this is a great way to get him home for a visit! 🙂
https://www.southwest.com/flight/shortcut/low-fare-search.html?clk=GSUBNAV-AIR-LFCLNDR
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12-08-2016
04:11 PM
12-08-2016
04:11 PM
Hi @162479461,
Early Bird should be available for the flights that you purchased. However, if for some reason it isn't, you can contact our Customer Relations Department and receive a refund. The number is 1-855-234-4654.
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Hi @vykngfan,
I'm sorry to hear about your knee surgery - hope you're on the mend and doing better!
I recommend you take advantage of our preboarding services so that you can select a seat that will best accommodate your needs at this time. When you get to the gate for your flight, go to the desk and speak with the Customer Service Agent working the flight. Let them know that you have a unique situation / medical need, and they'll give you the appropriate documents for preboarding.
You'll be able to board a few minutes ahead of the general boarding group so that you can take your time and get comfortably situated for the flight.
Happy travels to you, and thanks for posting in the Southwest Community!
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12-08-2016
03:42 PM
Hi @jgarcia3389,
The best thing is to check with the Customer Service Agent working the flight. Standbys are cleared (given a boarding pass) ten minutes before scheduled departure, so always make sure to be in the boarding area around that time to listen for your name being called.
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12-01-2016
10:57 PM
12-01-2016
10:57 PM
Hi No you can not. If you go to 1-800 flowers and spend $29.99 or more and use code RR41 you will receive 1000 points. If you go through Southwest Shopping to get to 1-800 flowers you can earn extra 7 points dollar spent. Good Luck!
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I fly about twice a month and love southwest but the one source of aggravation every flight is the pre-board and family boarding....mainly family boarding! I was B1 and at least 25 people boarded after A. One kid and the parents and both sets of grandparents board with them? Ridiculous! Board them to the back or limit it to just the parents. How about have them pay to board with A like I have to? Arrrggg....so frustrating.
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11-26-2016
01:29 PM
11-26-2016
01:29 PM
Lindsay, Who should we contact if it has been more than 15 days and the companion pass still hasn't shown up in our account. My last trip was on 10/31 and I still haven't received anything regarding my pass. Pretty disappointing since my A-list status showed up with no issues. Erin
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11-09-2016
09:30 AM
11-09-2016
09:30 AM
What about paying with points? Yesterday, I went to book a flight with points. When I did the initial search, I had enough points to purchase both one-way fares. When I went to book the flights, one of the routes shot up almost 3000 points and I had to buy points. Today, when I looked at the same route, the fare was back to what it was before I booked! I would have saved some money had I waited until this morning! How is that fair?
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11-08-2016
03:22 PM
11-08-2016
03:22 PM
Under Manage Reservations > View Travel Funds, you can put in confirmation number and name (just like checking on a reservation) and it will display available dollars AND expiration date. Hope this helps! Mark
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Never mind the above question. My pass showed up online today
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11-04-2016
12:19 PM
Hi @thuyduong,
When you cancel a reservation, the funds can be used toward a future reservation, but they must be used for the original Customer only.
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Hello Southwest Airlines Community!
The Southwest Airlines Community Discussion Forum has been active since July 2016, and in that time you've given us great insight and feedback. We've listened to you, and today we're offering you five new discussion boards based on your requests.
These new boards are:
Family Travel
International Travel
In The Air
Travel Inspiration
Travel to Cuba
Go check them out, start some conversations, and as always - let us know what you think!
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10-30-2016
07:42 PM
10-30-2016
07:42 PM
It will be very helpful if southwest finds a way to keep the information more organized for us in out account. 1. Example, if we have flights wether they were cancelled, re-scheduled or completed it should be in our travel history like other websites do, that way we dont have to go crazy finding confirmation numbers and so on. 2. it should keep not show your flight as completed when its not. I have had connecting fligths and when i pulled the app to see the next flight it was no longer avl becaused it was consider completed. I know normally you would have your ticket (paper) with you but i had lost it and I was not able to find it through my app or even online. 3. Also a lot of times I am unable to find my up coming flights..... which is very frustating.... now sure why things dont link well to your account. Overall I love Southwest! but the website and app do defenetely need some work to be as good and competitive as the others..
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10-14-2016
10:58 AM
10-14-2016
10:58 AM
Thank you Lindsey, I hope that SW Air can resolve these issues, but as long as they use third parties that have customer service that you can barely undertand, I am not hopeful. I will use the SW site for air but not for anything else, sad, because I used to use them for everything. Thanks for your feed back! Have a wonderful day. Tony
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10-06-2016
06:05 PM
This is awesome!!! I left a Nexus 7 on an American flight once and there wasn't an awesome community like this to help me in my moment of loss. Of course having awesome passengers like this is what makes flying WN something I love! Awesome story!
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Thank you very much. We cannot wait to fly.
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Hi @moemoeporter,
For the Californial promotion, as long as your flights meet all the requirements of the promotion, it doesn't matter if you booked them with a credit card or a LUV Voucher - it still counts!
Good luck!
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Moderator, saving seats on an airline that doesn't reserve seats, is a chronic problem that is wantonly ignored by SWA, based on reading this forum and from my own experiences. "Any open and available seat" may be interpreted differently based on need. We all know the perspective of the "saver" who seeks preferential treatment that the airlines supports by not taking a stand but what about the rest of us that know how to follow the rules? Do you think we always get the best seats, whether it's in the front for quicker deplaning, or the exit row for added leg space? Do you think we always get to sit together as a family? NO! Do you want me and everyone else to play by our own rules or your rules? No policy is no answer. By not taking a position you are advocating vigilante justice and it will eventually result in violence, placing you in a liable position. If a seat doesn't contain a body, it's open and available, PERIOD. If they won't step out, I've been forced to step over them. What's next? Will they use force? Will I have to defend myself with equal force? Look, it's very simple. If a family wants to sit together, no exceptions, they have two choices. Either buy an early boarding priviledge for a few dollars more or they can fly on another airline that assigns guaranteed seats. Your part? 1) Post a policy on your website, pushing for the early boarding privilege; 2) Include a summation of the policy, i.e., NO SEATS MAY BE SAVED UNDER ANY CIRCUMSTANCE, on the confirmation Email when the purchase is made; and 3) Include the statement via public address when you invite lines to form for boarding. You have to expect them to conform to principles for the good of everyone or be willing to cut them loose as a selfish customer who shouldn't belong to the SWA family. There's no half way about it. Your failure to act will lead to consequences for everyone involved, including yourself. It's merely a matter of time.
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@lejgood, Even though the promotion is over, I cannot tell you enough how grateful I am for my small investment in PreCheck. It has made traveling (especially through DAL) a pleasure and a breeze for my wife and I, returning valuable hours of time spent in line waiting back to our lives. </soapbox>
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