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Posts
Loves Given
1452
Loves Received
180
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01-14-2017
08:42 PM
01-14-2017
08:42 PM
I have been A-List for years, and preferred and companion pass for two. Last year, I didn't take the extra flight that I needed. I think it was 1800 points. I worked up through Christmas, and couldn't force myself back on a plane. I thought I wouldn't get it, then those emails. I figured I had been wrong, and what a sweet surprise. Wow! I was floored by the apology emails that went to junk mail, for some reason. Gee, that was BAD form. I'm using every trick to get back to the same level, and get the companion pass back, though I didn't use it much. When you fly often, it isn't as fun on vacation. I like the double points, and I will use them when I retire. A-List Preferred is the bomb. Points just pile up.
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Hi @jtgarwood,
Great question, thanks for posting on the Community.
On your outbound flight, you won't need to do anything - your bag will go all the way to your destination.
On your return trip, you will have to claim your luggage upon arrival in the U.S. and, after you clear Customs, you'll be required to re-ckeck all checked luggage with a Southwest Airlines Customer Service Agent before proceeding to your connecting flight.
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01-12-2017
01:41 PM
01-12-2017
01:41 PM
Thanks Lindsey, but I did what you suggested, and Customer Service apologized that the current training and instruction is for Customer Service agents to NOT assist customers in ascertaining immediate eligibility (due to qualifying December activity). Her recommendation is that I wait it out, and learn if SW determines if I qualified for a 2017 Companion Pass from December activity several weeks from now. Seems to me it shouldn’t be difficult for SW to make that call now (as you suggested)...... and in the meantime I cannot make use of the perk.
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01-11-2017
04:59 PM
01-11-2017
04:59 PM
@Shay1977,
Since the reservations were booked as individual reservations on two separate airlines, we will not be able to transfer your bag to Hawaiian. You'll need to check the bag with Hawaiian after you've completed your travel segment with us.
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Thanks Lindsey! Hopefully you'll be able to fix this issue soon, so that people don't continue to be charged, perhaps not even realizing that it's an error.
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@qasamm,
The Southwest Community was designed as a space where travelers could share ideas, stories, inspiration, and travel tips.
It is not an official complaint resolution platform, and we do not have the ability to address personal inquiries regarding Rapid Rewards Accounts, balances, requalification status, etc. Those kinds of questions should be directed to our Customer Service Representatives, who can be reached in any of the ways listed here.
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01-10-2017
12:19 AM
01-10-2017
12:19 AM
Same thing happened to me. I was 2 legs shy of A-List Preferred for second year in a row. I would have reached the required 50 legs but had 2 trips cancelled due to circumstances out of my control. i wrote to customer service to request consideration in light of my past loyalty. Next day I received an email congratulating me on reaching A-List Preferred only to receive another hours later taking it back! This treatment of loyal customers is horrendous and runs counter to everything Southwest claims to stand for. Im afraid their "Loyalty Program" will have the opposite effect on me as I will no longer go out of my way to fly SW as I have in the past.
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Hey @Mickeymices,
That's one of the fun things about booking with Southwest. Anytime you see that fare go down, you can rebook (as @franktravel explained above) and those points will go straight back to your account. Let us know if you catch a lower fare - I'd love to hear about it!
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Hi @tsgiles,
We never want to let you down - I'm sorry that you didn't have a good experience with the rental car company that you used, and I can offer some insight that may be helpful.
Southwest Airlines offers Customers the convenient option to book hotels and cars through Southwest.com. Although Southwest.com is acting as the booking tool, the reservation that a Customer makes is directly with the hotel and/or car rental company. That said, the hotel and car rental companies are responsible for their own customer service, and for resolving customer service issues. What we can do is document the nature of your experience with this particular company, which will be helpful as we consider our hotel/car rental partnerships in the future. If you'd like to send me a private message with the details (company, date, your RR#), I can make sure that happens.
Your patronage is important to us, and we hope for opportunties to serve you better in the future.
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Hi @cubs2016,
We no longer send luggage tags when a Customer qualifies for AList. It was a great item, and we may see them again sometime in the future, but for right now I'd suggest checking out the Southwest Store if you want to get your hands on some exclusive Southwest swag!
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01-05-2017
04:35 PM
01-05-2017
04:35 PM
Hi @sbixby,
Typically, we are not able to extend these passes, but they are transferrable, so you can certainly let someone else take advantage of the travel opportunity. On all our tickets, as you mentioned, travel must be completed (not just scheduled) by the expiration date.
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Hi @linpip,
It's helpful to have your feedback and know what you, as a St. Louis Customer, would like to see and where'd you'd like to travel. One idea that you might try is looking at our Low Fare Calendar to see when the cheapest travel days are for the destinations you'd like to visit. It's a great way to find low fares if your travel dates are flexible. Here's the link: Low Fare Calendar
Hope that helps, and hope we see more from you around the Community!
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01-05-2017
03:22 PM
01-05-2017
03:22 PM
Hi @dhalpin,
Thank you for bringing your question to the Southwest Community - we're happy to have you here (and onboard).
In order to provide a top-notch WiFi experience for our Customers, we do prohibit access to certain high-bandwidth applications and websites, including ones that use VoIP (Voice-over IP), such as FaceTime.
I hope this clarification is helpful, and I'm sorry if the information, when you first received it, was devoid of the warmth and friendliness for which we're usually known.
We look forward to seeing you onboard again soon and encourage you to take advantage of the other benefits of WiFi service - texting, games, surfing the Internet, etc!
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01-04-2017
03:23 PM
Hi @johnrecords,
There was an email sent out in error, and we're looking into the situation. We know it's frustrating, and we're sorry for the inconvenience.
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01-04-2017
01:53 PM
01-04-2017
01:53 PM
Hi @fearturtle03,
Twelve statements are posted per year, per Rapid Rewards Account. January is the first, December is the last. That said, points that you earn in December after your December posting date will show up on your January statement.
We'd be happy to take a look at your account and give you more specific answers if you'll contact our Customer Relations Department at 1-855-234-4654. We're here to help!
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You are absolutely right on!!!!! I have just started flying Southwest, and I can't believe the number of passengers who have figured out how to SCAM the system......We tried five times to sit in two seats being saved by the pre-boarded ($15) passengers!!! I can't imagine how much $$$$$ Southwest is losing. Before long everyone is going to figure this out and all "B" rows will be in the back of the plane and noone will be able to sit with their spouses, children etc. What a shame.....Southwest has a great airline.....and I thoroughly enjoyed the experience, but think this has to be rectified.
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01-03-2017
02:30 PM
Hi @dallasmom22,
We allow you to check two bags free, so as long as the car seat is one of your two bags and it does not exceed the size and weight restrictions, there will not be a fee to check it. If you are already checking two bags, and the car seat is a third item, there will be a fee.
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01-03-2017
02:19 PM
01-03-2017
02:19 PM
That sounds unusual @tnilson. If it happens again, feel free to send me some screenshots in a private message. It's always a little easier to diagnose the problem with visuals. Very sorry we weren't able to offer you an explanation for the missing boarding pass, but I'm glad they were able to print them for you in San Fransisco.
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Lack of mobile boarding pass support for multiple person reservations is ludicrous. Please add it imediately.
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Hi In my 18 years with Rapid Rewards the prices are like the stock market and the go up and down and then back up again. You never know what the lowest price is going to be. I have changed some tickets as much as 5 times.....I have noticed that when the flights first come out that they are higher in price than if you waited. I have even seen the price go down after a sale ends....... Good Luck!!!
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Hi Try https://www.southwest.com/air/flight-notification/ This will give you 4 hr notice before your flight. I also use Flightaware. Good Luck!
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12-28-2016
08:34 PM
12-28-2016
08:34 PM
Hi Michael,
It sounds like your transaction wasn't completed - my best suggestion is to reach out to the 1-800-I-FLY-SWA number and have one of our Customer Support and Services folks help you out. We know there have been some reports of Customers outside the United States having difficulty making a reservation on Southwest.com, and we're working to resolve that as soon as possible.
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12-28-2016
01:48 PM
12-28-2016
01:48 PM
@tsaul2,
If you can take a photo of the boarding pass and send it to me in a private message, I'll take a look at the "MAC" and get some information for you. Without seeing it, I can't quite be sure.
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12-28-2016
01:44 PM
12-28-2016
01:44 PM
Hi @stepdem2,
That's a new one - if you've got some screen shots of the images that you're seeing when you try to check in, you can send them to me in a private message and I'll take a look.
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Hi- I just wanted to let all of the mom's that are traveling alone with several young children, that Southwest will assist you with taking your carseats to the gate and on board. This might be dependant on the airport, but when I travelled from Chicago they were more than happy to help me and my two toddlers get to my destination. Thanks for being a wonderful airlines and making my otherwise stressful trip less stressful.
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12-20-2016
01:49 PM
12-20-2016
01:49 PM
Hi @nthopper,
We are aware that some folks are experiencing issues with Southwest.com, and we are working diligently to resolve them. In the meantime, we are allowing affected Customers to rebook their travel plans at no charge.
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12-19-2016
04:12 PM
12-19-2016
04:12 PM
Hi @Bradangie95,
If you need some assistance planning this particular trip, I encourage you to call our Customer Support and Service line at 1-800-I-FLY-SWA. One of our Representatives will be glad to help you create an optimal booking. We want you to enjoy your travels, and we're here to help.
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On Thursday, December 8, Southwest Airlines welcomed six-year-old Logan Thaxton and his family aboard Flight #3024 in Tulsa, Oklahoma for a very special Make-A-Wish trip to Walt Disney World© in Orlando, Florida. It started off pretty routine, however, when the flight touched down in Houston passengers were a little lighter in their wallets, but much fuller in their hearts, and you're about to learn why.
Immediately upon boarding, an excited and eager Logan was taken under the wing of the Southwest Flight Crew. Logan and his brother, Elijah, were introduced to the Captain and First Officer, and given an opportunity to take a few pictures in the Flight Deck before departure.
While Customers found seats and stowed bags during general boarding, Flight Attendant Michele Ashley made a special announcement to celebrate Logan, his family, and the beginning of their journey to fulfill Logan’s wish of meeting Mickey Mouse.
Logan, preparing for departure.
Later, as Flight Attendants made preparations for the inflight hospitality service, Ashley once again grabbed the intercom and announced Logan would be assisting the Flight Crew by passing out peanuts.
“I watched him walk down that aisle,” said Ashley, “and, I’m telling you, not a single Customer said ‘no’ to Logan.”
Logan’s mom, Nickia Barbee, moved to the back of the plane to take pictures and videos of Logan handing out snacks, and that’s when something pretty special started to happen. “The people on that plane, they were all about Logan,” said Barbee. “And a couple of people started giving Logan tips.”
Before long, the idea caught on, and Customers started pressing their Flight Attendant call buttons to signal that they, too, wanted to give Logan a “tip.”
“Once people figured out what was happening, the cabin lit up like a Christmas tree,” Ashley said. As people continued to flag Logan down, Ashley grabbed some bags and helped him collect the money. Just before landing, while Customers looked on, Logan’s tips were counted up at the front of the plane – a total of more than $1,400.00. The cabin erupted in applause. In less than two hours, a spontaneous act of generosity more than doubled the spending money Logan's family had been given for their trip.
Logan and Flight Attendant Michele Ashley.
As the passengers deplaned in Houston, Logan stood near the front galley and said goodbye to each person with fist bumps, hi-fives, and hugs.
“I was crying, and I’m pretty sure I saw grown men crying,” said Barbee. “It was amazing.”
Logan, his family, and the Crew of Flight #3024, TUL - HOU.
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Thank you so much Lindsey. That's exactly what I was looking for. I appreciate your help.
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