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10-10-2021
12:52 AM
10-10-2021
12:52 AM
Yeah it's been rough and unfortunately from what I am seeing at AUS for later today (Sunday) all cancellations are SW except 1 Spirit flight so ATC and weather don't seem to be the truth here and I've had 3 flights cancelled so far in the last 24 hours hopefully they figure things out soon.
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10-10-2021
12:48 AM
With travel funds: if you have a rapid rewards account and your RR number was on the reservation before you cancelled then yes you can see the funds available by logging in to your RR account and go to the "my account" section of the app or website and you should be able to see the funds available. With LUV Vouchers: unfortunately those won't be attached to your RR account unless you book a flight with the voucher and cancel the flight then that cancelled flight becomes a travel fund which you can see in your RR account. If you don't have a RR account then unfortunately you would need the confirmation numbers to look up travel funds. RR means rapid rewards or rapid rewards account -Blake
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10-09-2021
09:49 PM
10-09-2021
09:49 PM
Looks like it might be a good time to bring this back up to the top. due to a lot of flight cancellations hold times are very long on the phone right now. most reservations can be rebooked on southwest.com or the mobile app I would rebook on one of those methods. if you can’t rebook on the app or website I would try the in app chat feature or reach out to Southwest on Facebook or Twitter DM for assistance. Please be patient wait times will be long on all methods but hopefully not sitting on hold will be faster and less stressful (I know that hold music can get annoying) and hopefully you will be on your way to your destinations soon. -Blake
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10-09-2021
09:44 PM
I would reach out to southwest on Facebook or Twitter in a DM to see if they can look up things and see where you stand in the process. I would also check the spam/junk folders in case an email was routed to the wrong place. -Blake
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10-09-2021
09:41 PM
Sorry your flight was cancelled I’ve been cancelled a couple times my self it’s been a rough couple days just relax and hopefully they will get you to where you need to go soon. ATC in Jacksonville had issues and when you add that to airline crew issues it makes a big mess and unfortunately that’s what has happened. once travel is complete I would send an email to southwest and hopefully they can provide compensation for the delay. -Blake
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10-09-2021
09:33 PM
I would reach out to southwest on Twitter or Facebook and hopefully they can assist. We’re you banned from flying on Southwest or was your employees banned and maybe that’s why it keeps getting canceled?
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10-09-2021
09:28 PM
10-09-2021
09:28 PM
Sorry your flight was cancelled I’ve been cancelled a couple times my self it’s been a rough couple days just relax and hopefully they will get you to where you need to go soon. ATC in Jacksonville had issues and when you add that to airline crew issues it makes a big mess and unfortunately that’s what has happened. once travel is complete I would send an email to southwest and hopefully they can provide compensation for the delay. -Blake
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10-09-2021
09:20 PM
10-09-2021
09:20 PM
Sorry your flight was cancelled I’ve been cancelled a couple times my self it’s been a rough couple days just relax and hopefully they will get you to where you need to go soon. ATC in Jacksonville had issues and when you add that to airline crew issues it makes a big mess and unfortunately that’s what has happened. once travel is complete I would send an email to southwest and hopefully they can provide compensation for the delay. -Blake
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10-09-2021
09:18 PM
I would reach out on Facebook or Twitter to cancel but you need to cancel the return or you will be considered a no show and you will lose those funds. At least by messaging Southwest on Facebook or Twitter in a DM it will have a time stamp and maybe they will be lenient since it’s very hard to get through on the phone. You could try to cancel on the app and maybe it will work. -Blake
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10-09-2021
09:06 PM
10-09-2021
09:06 PM
Sorry you have been on hold so long. I would try reaching out on Twitter and hopefully they can respond. The last couple days have been rough I’ve been apart of it as well all we can do is just be patient and we will hopefully be on our ways soon. ATC in Jacksonville had issues and add the airline crew problems and it just makes a mess of a situation. Once travel is complete I would send an email to southwest and hopefully they can send out some compensation to make up for the experience. -Blake
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10-08-2021
09:49 AM
10-08-2021
09:49 AM
Did you originally pay with a travel fund or LUV voucher? If so that refund would be held as travel funds under the confirmation number that you were booked under. You could also call reservations 800-435-9792 and see if they can take another look or escalate to someone who can investigate.
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10-06-2021
12:29 PM
In AUS i just take the city bus and its only $2.50RT and from my place its not too long of a ride. My dad and other family members use the parking spot about $5 a day plus taxes. If he's late he will park at the economy lot now that it has finally reopened $8 a day. During the covid closure the only options were Red and Blue garage at $20-$25 a day the garage was full most of the time and unreliable so the parking spot started getting extra business from my family.
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10-05-2021
01:50 PM
You bought a product it works because your using it now and you want a refund. I'm guessing that request won't be granted but you can try. Unfortunately as you discovered WiFi is only good on the device's you buy it on. -Blake
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10-05-2021
01:41 PM
I've heard of some getting the voucher reissued after calling it can take up to 14 days to get the voucher though if they are able to resend or recreate it. Heck on that long of a delay you might be able to ask for more than $100. I've seen some get $200 for that long of a delay (depending on what caused the delay) you would need to reach out to southwest though to request the voucher be resent or resent for a higher value but I guess $100 is better then nothing.
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I think your husband would be ok in 2 seats as I have seen others that size fit in 2 seats. I would proactively book the flight and it can be refunded after travel is complete. When booking just be sure you put XS in the middle name that way it will recognize it as a COS reservation and after travel is complete you can reach out to Southwest on Social media or call 800-435-9792 and they can get the 2nd seat refunded. -Blake
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10-05-2021
01:30 PM
AUS-LIH $132 each way not bad. Savings of $30 each way compared to last week when I booked a friend for February. -Blake
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If you were booked on the same confirmation number her funds will be held under that confirmation number so when she goes to book a new flight she can look at the confirmation number that is under your account and just enter her name when applying the funds on the payment screen. At this time there is not a way to add the funds to an account after you cancel a booking without a RR account being on the reservation before canceling. Had she had an account then added the number to the reservation then cancelled it would have showed up but in this case it's not linked so it won't be in her account. (Sorry if that sounds complicated) The other option would be to rebook a flight while logged in to her RR account using all of her funds and cancel then the funds will show up in the account. So if she has $100 in TFs find a $100 flight book it then cancel (while she is logged in) and boom the funds will show up for when she wants to book later without remembering the confirmation number. -Blake
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If you used the LUV voucher to buy a flight then cancelled the flight that voucher would become a travel fund and you can then see that under the travel funds page on your account. If you want to see how much is left on the voucher you would need the voucher number and security code as already mentioned.
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10-04-2021
09:45 AM
10-04-2021
09:45 AM
Was this a register then book then fly promotion? If so hopefully you followed those steps or you won't qualify. Most SW promotions are register then book then fly I think I saw 1 this year where people didn't have to register but I don't remember if that was this one.
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09-28-2021
12:34 AM
2 Loves
Glad you got your points back! I would recommend changing your password though for your accounts security or this could happen again by the same bad guy who did it the first time. -Blake
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09-28-2021
12:32 AM
You could book when the schedule opens up and if the price drops before you make your final payment you can call and have the group repriced I have done that several times and saved some nice money for the group. Unfortunately once final payment is made you can't reprice and save on group reservations at least I wasn't able to on my last group booking 2 years a go. I might wait a few weeks after the schedule opens to call because you might be waiting on hold for hours just to get a higher price. Now days you might find flights for $49-$99 DAL-MCO when the schedule opens up it might be something like $139 so waiting might help but it depends on how in a hurry you are to book and if the prices are in your budget -Blake
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09-23-2021
03:07 PM
09-23-2021
03:07 PM
@Mariewatts1987 A moderator posted on another thread to keep refreshing. The site is functional just running slow and the deadline will be 6pm Central now. -Blake
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09-23-2021
03:06 PM
09-23-2021
03:06 PM
@summerokeke A moderator posted on another thread to keep refreshing. The site is functional just running slow and the deadline will be 6pm Central now. -Blake
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09-23-2021
03:06 PM
09-23-2021
03:06 PM
@mialanzi9 A moderator posted on another thread to keep refreshing. The site is functional just running slow and the deadline will be 6pm Central now. -Blake
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09-23-2021
03:05 PM
@Lboyd22 A moderator posted on another thread to keep refreshing. The site is functional just running slow and the deadline will be 6pm Central now. -Blake
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09-22-2021
03:59 PM
1 Love
Sarasota is a very nice place. Very relaxing with lots of cool places to see and things to do.
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09-22-2021
03:15 PM
09-22-2021
03:15 PM
So as an A Lister i had a case opened on September 1st they responded by phone on September 17th the Customer Relations rep i spoke to said some response times are at or just below 30 days because of a lot of emails thanks to schedule changes, covid complaints, and other general emails/comments and complaints. You could also reach out on Twitter or Facebook and send Southwest a DM and maybe they can get you an update on your case. -Blake
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09-18-2021
01:37 AM
1 Love
Are you using a LUV voucher by chance? If so LUV vouchers don't cover taxes which might be why you still owe money with part of the voucher applied but not all of it. Also as mentioned already if your original flight had others on the same confirmation number you can only use the funds attached to your name. -Blake
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09-18-2021
01:27 AM
1 Love
Last year I made 2 changes after booking (same date different flight) and still qualified for the promotion. The may disqualify I think goes for those who move to a flight after November 18th -Blake
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09-18-2021
01:21 AM
09-18-2021
01:21 AM
I don't remember the $1 fares but I do remember the DING! fares which were nice discounted flights. -Blake
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