I'm just curious when you say you were rebooked on a flight arriving at midnight was that for a flight departing same day? If so then I don't think the airline would be responsible for covering a hotel an extra night because they gave you a flight departing same day you just didn't like the flight so you changed it and the hotel could have been avoided. If that midnight arrival rebook was for the next day and you got it moved to earlier that day (still 1 day later) then yes depending on the reason for the cancellation compensation should happen.
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Did you have the Southwest app already installed before departure on your phone/tablet? If so does it give you an error message? -Blake
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07-08-2021
12:51 AM
07-08-2021
12:51 AM
@nakubo wrote: I called this morning and for the first time, I was provided with a call-back option. Luckily, the agent that called me was able to contact their Help Desk and resolve the issue. The extra points deducted in error were refunded back to my account. All's well that ends well! Glad to hear they got everything straightened out and that you got your points back! -Blake
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So the date you are wanting to travel is more than 6 months from now? Keep in mind the LUV voucher can be used to book a flight for anyone so you could book the flight for your brides mother and 2 sisters as long as the travel is complete by the expiration date. If 1 half of the trip falls before the expiration date you can book one way flights to use the travel funds on the outbound flight. You sent the airline an email asking for an extension they gave you one. Sorry if it's not good enough or if you feel they should go back and fourth a couple extra times to see if you like the solution they gave you. My guess is when the representative got to the email the funds were expired so they read it as I'd like an extension and that's what they did. Had they gotten to your email before the funds expired they would tell you to email again when they expire the problem there is if they say that most would be unhappy that they have to reach out again and unfortunately the airline can't win in this case because if they help like you asked and your not happy they lose and if they say try again later they lose. Maybe you can find somewhere to go in the next 6 months or gift the voucher to a friend if you can't use it. -Blake
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I know back when peanuts were served on Southwest flights they allowed some with peanut allergies to pre board so they could wipe down there seat and tray table if they wanted but now days I don't think they would let you since nuts are less on Southwest flights since they no longer serve them just a few customers might being them on. You could talk to the gate agent to see what they can do but now days the most I've seen done is an announcement to please not eat nuts on this flight because of a peanut allergy. -Blake
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Your best bet is to reach out to customer relations again and just hang tight the hold time may be long but they should be able to investigate and figure out what might have happened. You could also reach out to Southwest on Facebook or Twitter in a DM and they can assist as well. Once you get this resolved feel free to come back and share what the customer relations representative told you the issue was as I'd be curious to know what happened if your comfortable with sharing. -Blake
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@Bill91505 wrote: I am also having the same problem finding a flight to Cancun Oct. 18 - 25. It is funny that nobody officially have responded from Southwest about what is going on with the "Wana Get away fares". Wanna get away seats and fares are limited. Keep checking back as seats could open up at any time. You can also check out the low fare calendar to see if any other dates/prices would work for you. Sometimes being flexible with your travel dates if your able to can save you a lot of money. - Blake
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Fox Sports is not currently a channel offered on Southwest flights. You can see a full list of available channels to watch Here -Blake
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Sorry to hear your flight was cancelled and when you were rebooked you ended up with a delay on the tarmac those are no fun but they do happen for many reasons from a ground stop, traffic on the runway, or maintenance just to name a few. In my years of traveling its rare that I have seen a $200 voucher offered by the gate agents unless it was an oversold flight so I'd say that's a nice start. Sure you may not be happy with the $200 however if you fell like you should get more your welcome to Contact Customer Relations as they are the department who can look in to your experience and offer another voucher if they feel one is warranted. -Blake
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@SouthWORST wrote: Yep SouthWORST Loves to use weather as the Excuse for incompetence. Funny that all the other airlines flights to same destinations at same time aren't canceled or even delayed. And since when do you immediately cancel a flight due to weather? Not even delayed.. I guess SW has some unique weather monitors that other airlines don't use. STOP LYING to your Customers SW They will proactively cancel a flight when they don't have a crew because that crew could be stuck in a city with weather. They will also proactively cancel a flight if the weather will be bad by the time a flight were to arrive at your destination or another destination that your flight is scheduled to go that day.
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07-05-2021
10:16 PM
07-05-2021
10:16 PM
Great point that LUV vouchers don’t cover tax the way around this is book a flight with 2 vouchers and pay the taxes then cancel immediately after booking and request a refund for the taxes the LUV voucher will become a travel fund that will cover the taxes when you go to book the flight you want. -Blake
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07-05-2021
10:13 PM
07-05-2021
10:13 PM
I’ve been on lots of SW flights and only once did a FA mention the credit card but no extra points however sometimes on the entertainment portal they have a inflight offer which can be different than the regular public offer. yes on Frontier, Spirit, and Allegiant I have been given the credit card talk on every flight I’ve taken with those offers and i hate that talk but it is what it is. -Blake
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If you go to check in on the website it will always make you hit the check in button even if you are already checked in. The website won’t show you the boarding pass until you check in so even though you may be checked in no need to worry if you check in again your same boarding position will still be there. -Blake
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07-04-2021
10:25 AM
07-04-2021
10:25 AM
The only exception to the 2 checked bags each is if one of the travelers are booked as a lap child then everyone but the lap child gets 2 free bags. -Blake
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You can cancel just your return flight and use that travel fund to book the one way flight from Sacramento. This will probably be easier than calling right now. -Blake
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I would reach out to Southwest on Facebook or Twitter for assistance.
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07-03-2021
10:55 PM
07-03-2021
10:55 PM
I would keep checking to see if a flight for tomorrow open up as people cancel and miss connections all the time and you could get out tomorrow and save 1 day of a rental car and 1 extra hotel night. After you complete travel reach out to customer relations as suggested already. -Blake
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Sorry to hear your flights were all messed up from a cancellation and a delay causing you to missconnect and overnight in Denver. I would Contact Customer Relations next week so they can look in to your experience and look in to possible compensation. -Blake
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@TheMiddleSeat wrote: Wouldn't any voucher or travel fund issued in March 2020 be expired now anyway? Vouchers are typically good for 6 months, travel funds for a year. --TheMiddleSeat My guess is it would be expired but vouchers issued because of IROPS are usually valid for a year. The 6 month voucher is for travel funds that expired and someone loses the $100 and gets a voucher but normal vouchers are a year.
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07-02-2021
04:01 PM
07-02-2021
04:01 PM
Sorry your flight was cancelled. Hopefully when you get through to customer relations they will be able to help. You can also keep checking the flights to see if any open up for later today or tomorrow. Another thought since you are a big group you might consider trying 4 and 4 on 2 different flights. -Blake
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07-02-2021
03:55 PM
07-02-2021
03:55 PM
@christakp33 wrote: The chat feature is not available right now 😞 Just keep trying it. It will become available. -Blake
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You could reach out to Southwest on Facebook or Twitter DM with the 2 confirmation numbers and they can mote you are together but you would still need to check both confirmation numbers in for the flight and there is no real benefit off linking them together. For future reference you can book all 4 of you together and after booking you can add the EB for the select few you want to add it for no need to make separate reservations just to add EB for some but not all -Blake
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Flights get cancelled for many reason including weather. Sure your flight may arrive to Dallas and depart Seattle just fine however your crew may be stuck in a city where weather has delayed or cancelled them and you can't fly without a crew. You could always keep checking the website to see if a flight opens up as people cancel and miss connections all the time. You can also Contact Customer Relations to share your feedback and request a refund for the canceled flight that your are not taking. -Blake
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Sorry your flight was cancelled. Once travel is complete I would Contact Customer Relations so they can review your flight and see if any compensation could be provided. With weather keep in mind it can be weather at a starting point or an ending point during the day and flight numbers change throughout the day. Also sure every city for your flight might be clear with weather that may not be the case with your flight crew. If they get stuck in a city because of weather your plane can't go. -Blake
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So if it is a LUV voucher it should be right under the voucher number if not I would Contact Customer Relations so they can look in to this. I would reach out through Facebook or Twitter for quicker response. If it is a 6 digit confirmation number it would be a travel fund not a LUV voucher. Some people get those mixed up. -Blake
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I think the problem with letting everyone who's flight was cancelled regardless of status board between the A and B groups is you would have a lot of upset customers who bough EB because a lot of them are in the B group and they would feel like all these people cut in front of me. As mentioned A List customers can board between A and B groups on all flights regardless of when they were booked on the flight. -Blake
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9 digits here RR member since 2010
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07-02-2021
01:12 AM
07-02-2021
01:12 AM
Since Southwest just started service to O'Hare in the last few months I'm guessing flights are still mixed some days full others not since not everyone knows SW flies out of O'Hare now. As the date gets closer you could search for 8 people if it says unavailable then it's most likely sold out. -Blake
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07-02-2021
01:02 AM
07-02-2021
01:02 AM
The only time the fare difference is waived is when there is a flight waiver in effect (usually due to weather or mass schedule changes) or your flight is delayed a certain amount of time other than that only A List customers can standby with no fare difference on an earlier flight and those with Anytime and Business Select fares can standby as well. -Blake
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07-01-2021
07:15 AM
07-01-2021
07:15 AM
After your travel funds expire you can Contact Customer Relations and ask for an extension and on a case by case basis they will issue you a voucher valid for 6 months for your travel fund minus $100. If you have multiple funds i would combine those funds before they expire as the fee is $100 per travel fund to get the voucher. You have up to 6 months after the funds expire to request the voucher and the voucher would be good for 6 months from the date issued. -Blake
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