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Hello sorry your flight was delayed and then canceled and that you left your camera on the plane. Did you by chance file a lost item report? If not I would do that so they can look for it and hopefully find it in case it was turned in to someone at the airport. if you would like to discuss your experience with southwest you can call customer relations at 855-234-4654 or you can send them a DM on twitter or Facebook hope you get your camera back Blake
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05-05-2018
01:02 AM
hello i personally have not heard of a can't sit in the last 3 rows rule but I do know people have to be spread out a bit for weight reasons so I am guessing they had a reason but usually when there are 30 people on the plane I don't go to the very back but instead mid cabin near exit row area was it just you in your party? Maybe if there were 2 or 3 in your party that would mess up the weight the other thought is there is a lot of weight in the back with drinks and FAs (they are light but each FA adds up) and other equipment so maybe that's why you had to sit in the 4th row from the back forward But hey on the bright side you can get a row to yourself if you want it. hope this helps Blake
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05-04-2018
04:33 PM
1 Love
Hello there are a couple of ways you can check in and go through security allow me to explain You can use your phone as your boarding pass so when you check your bags you can check in at the counter by just giving them your name and ID you won't need to show them your mobile boarding pass you can then go on to security and you would then present your phone and scan your phone with the TSA agent and your ID and you can proceed to your gate or grab food. Once it's time for boarding you can then pull up your boarding pass and line up with your group A B or C and find your place in the line 1-30 on one side and 31-60 on the other side of the poles. You can then scan your pass with the ops agent and you will be good to go. If you have a connecting flight be sure you are scanning the correct pass. It's also best to have your brightness all the way up when you go through security and when boarding that way the scanners can read the pass and say your good to go. If you want to use the mobile boarding pass I would recommend taking a screenshot of the pass that way you don't have to worry about the app logging you out when you need the pass or if you get a delay and the pass jumps off of your app. alternatively you can walk up to the check in counter and give them your name and ID and ask for a printed boarding pass which you can then use at security and again at the gate for boarding. I do this just in case my phone were to fight me and then I would be holding up people so by having the paper pass I can just go here you go and be on my way should my phone act up. You can have both the mobile pass and printed boarding pass and it won't hurt anything just pick which one you want to scan. Hope this helps Blake
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05-04-2018
04:14 PM
05-04-2018
04:14 PM
Sorry you had a frustrating time dealing with customer relations but I am glad that Kayla was able to help you in the end and restore your faith in Southwest! Feel free to pass on your thanks in a DM on twitter or Facebook to southwest so they can document your compliment and pass on your thanks to Kayla. Thanks for sharing and hope your future flight will be on Southwest! Blake
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05-03-2018
08:30 PM
05-03-2018
08:30 PM
You could try calling reservations at 800-435-9792 Blake
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05-03-2018
08:26 PM
05-03-2018
08:26 PM
Anyone who has the confirmation number and a name on the reservation can print the boarding passes and you can access the passes online as many times as you would like. when you check in online it will pull up all boarding passes associated with that confirmation number so if you only want to print 1 or 2 passes be sure you change the print setting to print only page (x-x) that way you don print all the passes just to get yours. Each pass will be it's own page so if your pass shows up 4th you would want page 4 unless you have a business select ticket which has drink coupons. You can also check in at the airport and print it at the kiosk if you don't want to deal with the big piece of paper you would have at home. Hope this helps Blake
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05-03-2018
04:01 PM
1 Love
On a points booking the security fee is refundable as long as you have not made a change to the reservation prior to canceling the trip. If you did make a change to the reservation then as @DancingDavidE said the funds would be held under the confirmation number for the person who was going to be flying. The points will be returned to the account in which they came from. Hope this helps Blake
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05-03-2018
03:57 PM
05-03-2018
03:57 PM
@Daniela On July 15th from MCO there are the following non stops Depart 7:20am arrive 9:30am depart 3:10pm arrive 5:25pm depart 5:25pm arrive 7:40pm depart 9:40pm arrive 11:50pm on July 21st from CHM there are the following non stops depart 5am arrive 7:05am depart 1:35pm arrive 3:45pm depart 3:10pm arrive 5:25pm depart 6pm arrive 8:10pm depart 8pm arrive 10:05pm There are several other flights on those dates that require plane changes. hope this helps Blake
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05-02-2018
01:27 AM
05-02-2018
01:27 AM
You could always use a debit or credit card since that's usually what's hooked up to a lot of people's PayPal accounts anyways. sorry you had issues and that i couldn't help maybe try to try to reach out to customer relations at 855-234-4654 or email southwest by clicking on the contact us link on the bottom of the homepage so they could try to fix it for a future flight booking. Blake
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05-01-2018
08:03 PM
05-01-2018
08:03 PM
Hello On May 31, 2018 southwest will open the schedule for sale through January 6, 2019. This date is subject to change! Please check back frequently. so what about February flights? It will probably be a month or 2 later as schedules are released every couple months however we wont know the approximate date until this next schedule is released on May 31st hope this helps Blake
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05-01-2018
03:42 PM
After doing a quick search there is a 1 stop no plane change no non stops from PHX to CHS Monday through Friday on the current schedule I'm not sure exactly when the next schedule change occurs but if you know the date you want to know about I can give you a more accurate answer as to if a non stop or a direct (no plane change) flight exists or you can check out the schedule on the southwest website. hope this helps Blake
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05-01-2018
03:35 PM
05-01-2018
03:35 PM
Sorry you are having issues using PayPal to pay for southwest tickets i have used PayPal to pay for tickets multiple times without issue in the past few months are you using the full website on a computer? If so have you tried using a different web browser? It's also important to note you can't use PayPal on the mobile app or mobile site. Hope this helps Blake
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05-01-2018
01:05 AM
@2SWshoots If your application has been reviewed and is no longer active, the job status will change to “Closed Complete.” Best of luck with all of your applications! You can read about what each status means by clicking the link in @KelbyTansey's post Hope this helps Blake
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05-01-2018
01:00 AM
05-01-2018
01:00 AM
I know southwest has thru flights meaning people just stay on and don't have to deplane so maybe there were some of those plus pre boarders then business select and A List customers. Blake
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04-29-2018
04:03 PM
I have never had any problems changing a companion pass flight with seats available. Also by the website saying 2 anytime and 2 business select tickets that means there are only 2 seats as they will sell them both as long as the 15 business select tickets were not purchased already so it is possible that the app didn't have the most up to date availability if someone just bought a ticket over the phone or elsewhere. maybe next time call southwest at 800-435-9792 and they could tell you if seats were available and they should be able to make the change if the seats are in inventory. I actually had one experience where I booked the last wanna bet away ticket and they only ticket left was an anytime fare and I was able to add the companion no problem Hope this helps Blake
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04-29-2018
03:54 PM
Did you file a damaged item report at the airport? I am not sure if drones are covered by southwest or not but I know when my sisters bag was damaged they paid quickly less than a month from when I filed the report. hope this helps Blake
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04-29-2018
03:51 PM
Did you by chance write down the confirmation number? If so you can visit the following site https://www.southwest.com/air/manage-reservation/index.html?redirectToVision=true&leapfrogRequest=true&validate=true and pull up your reservation that way you can also add your rapid rewards number at this link https://www.southwest.com/flight/addRRNumPnrEntry.html you can also call southwest at 800-435-9792 and ask them to resend the confirmation email. If you didn't write down the confirmation number give southwest a call and they should be able to look it up hope this helps Blake
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04-29-2018
03:43 PM
1 Love
@samspade Did you earn A List this year? If so you may need to call reservations at 800-435-9792 and ask them to refresh your reservation (delete and re add your RR number) I know when I earned A List for the first time I had to do this on all my upcoming flights that I had booked then as I was not A List when I booked those flights so the system thinks I am just a regular passenger. Maybe do call and ask them to do this anyways even if you earned A List back a year or more a go as it won't hurt anything and might fix the glitch hope this helps Blake
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04-28-2018
05:08 PM
04-28-2018
05:08 PM
sorry your flight is delayed if you would like to discuss with southwest when travel is complete you can reach out to southwest on Twitter in a DM or you can call customer relations at 855-234-4654 they are open Monday through Friday. hopefully they will make up some time in the air and get you to your destination as soon as possible Blake
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04-28-2018
01:02 PM
04-28-2018
01:02 PM
I had one time I had to get southwest to add my KTN number and when I went to check in again I did lose my boarding pass I think it's a case of someone checked in in the quick min process glad you didn't lose your pass though. But I learned make sure to have that number on every reservation before check in time so I don't have that issue again or if I have to add it after check in take a screen shot of my boarding pass before doing the process again. Blake
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04-28-2018
01:08 AM
04-28-2018
01:08 AM
@MJBro214 Was your daughter told the flight was canceled because of inspections? If not normal day to day operations could be the cause of the canceled flight such as weather or crew or a lot of other day to day operation situations that occur. if your daughter does complete travel (instead of canceling the trip) and wants to talk with southwest about this canceled flight she can reach out to southwest on Twitter or she can call customer relations at 855-234-4654. hope this helps Blake
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04-27-2018
02:32 PM
04-27-2018
02:32 PM
Sorry your recent flight was cold. if you would like to discuss this flight with southwest you can reach out to them in a DM on Twitter or you could call customer relations at 855-234-4654 (wait times could be long though) or lastly you can email them by clicking on the contact us link on the bottom of the southwest home page. hope your next flight is more temperature appropriate Blake
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04-27-2018
02:30 AM
1 Love
@Randall1963 At this time southwest has not started hiring for Hawaii just yet but as @KelbyTansey said I would check out the careers page and set up a profile so you can be notified of future job openings. hope this helps Blake
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Tonight the annual Freddie awards were held in Seattle at the museum of flight and Southwest Airlines was the winner in the following categories: southwest was voted the airline program of the year (in America) southwest was voted best loyalty credit card- rapid rewards premier card (in America) southwest was voted best airline customer service (in America) southwest was voted best airline redemption ability (in America) Southwest was voted best promotion- the companion pass (in America) Congratulations Southwest Airlines!
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04-27-2018
01:15 AM
04-27-2018
01:15 AM
southwest's carry on bag policy is as follows Carryon items are limited to one bag plus one smaller, personal-type item. Southwest Airlines limits carryon bag dimensions to 10 x 16 x 24 inches. A friendly reminder: If your carryon does not fit the dimensions above, we will be forced to check it at the gate. It will be safely stowed below the aircraft for the duration of your flight, and you will pick it up at baggage claim, not the gate, upon arrival to your final destination. hope this helps Blake
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04-27-2018
01:10 AM
04-27-2018
01:10 AM
So what from what I have read it sounds like you may be a victim of Southwest's NO SHOW policy. That policy is if you don't cancel a ticket that you do not plan to travel on at least 10min prior to departure your reservation all flights will be canceled and you would lose your funds being that you were a points ticket the $5.60 or $11.20 would be held as a travel fund under your confirmation number and points would be returned to your account. With that being said I do believe that your return trip (if on the same confirmation number) was canceled as well that policy is on the confirmation email they send out as well as on the pricing page when booking airline tickets. If your ticket is canceled you would then need to book a new ticket at the current price which will probably be more expensive when you say you are out an additional 6,798 points are you saying when they canceled your flight the points for the return didn't go back in to your account or because that's the difference in points to rebook? If you canceled the going flight your return should still be booked as long as you or the agent on the phone didn't cancel the whole reservation. The best way to see if your flight reservation exists is to call southwest at 800-435-9792 and they can look up your confirmation number they can also tell if you were a NO SHOW or not. sorry to be the bear of bad news on this. Blake
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04-26-2018
07:31 PM
Refunds can take up to 2-3 billing cycles to show up on your debit/credit card statement Also if she said she was issuing a refund it could takes up to a month to process it had to be approved by the financial team and that takes time same with if you send in documents. If it has been a long time like a month maybe call back to customer relations or reach out to southwest on Twitter in a DM and maybe they can look it up and see what's going on. hope this helps Blake
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This is great news So excited! Can't wait to fly to Hawaii on the LUV airline. Blake
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Also wanted to add you will know that EB was on your ticket by looking at your boarding pass when you check in (starting at the 24 hour mark) it usually says early bird check in on a printed boarding pass as well as on the computer when checking in. Blake
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04-26-2018
01:39 PM
1 Love
Just wanted to add it can tale up to 10 business days to process the new companion after you make the change so you will want to make the change as soon as travel with the first companion is complete so it will be set for your November trip and you will get a new companion pass card in the mail. Hope this helps Blake
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