Southwest Airlines Community

@Asheria1972   I don't see any content in your message did you have a question?   Blake  ... View more

@barronsjim    I like that idea I think they should make it cheaper for us A Lister's to get the A1-15 in case we book last minute and don't get an A boarding pass so I wouldn't mind a small fee to get in the A group instead of waiting until after the A group to board or the $30-$50 fee. Maybe $20 for A List and $10 for A List Preferred or something like that.    Blake  ... View more

Hello   sorry to hear about your recent experience    the best thing to do is to call customer relations and wait yes the hold times will be long but as long as you are in the que before the close they will answer your call even if it's after closing time the closing time is really a stop accepting calls time because otherwise they could be there until 10pm if that makes sense. What I tell people to do is call about 30min before leaving work as long as you get off before 6pm central and just have the phone on speaker while finishing up work so when your done with work the hold time won't be as long or if the hold time is short maybe they will get to you before your work is over and maybe you can take the call. I recommend calling as soon as customer relations opens I know that's early because your in mountain time but that's usually when I had best luck getting in touch with them. You could also call like 30min before your lunch break if the 30min before getting off work won't work so when you get to lunch they can get to you as long as the hold time isn't like 2 hours which usually it isn't but an hour hold time is not unusual.   For sending an email you would go to the contact us link towards the bottom of the southwest homepage and it would be a form you can fill out which sends the email to customer relations the best way to fill that out is from a computer as it can be a pain to fill out on a mobile phone. If you need help finding that form from the contact us link let me know and I can try to help you.   hope this helps Blake  ... View more

I agree with @TheMiddleSeat I would get an escort pass for the 1st time and walk your kid though everything and avoid the headphones until the plane ride. I would recommend having your teen check the boards more than once just in case there is a gate change and you didn't hear the announcement or if there wasn't one that way they don't miss the flight    on my first flight as a teen my mom got a gate pass we showed up 2.5 hours early just so I could see how to check in go though security (at that time I didn't need an ID since I was under 18) and showed me around the airport a bit so I would know where to go and my mom pulled up airport maps for my connecting city to show me where I may land and where I may have to walk to and told me to not stress and to pay attention in the airports as gates can change and you don't want to miss your flight because your busy playing a game or listening to music and I had plenty of time (3 hour layover) that way I should be fine in case of a delay which I was fine. Then my dad got a gate pass to meet me when I arrived at my final destination so he could show me baggage claim and what to do if my bag was messed up or didn't show up so I don't freak out should that ever happen when I got older. I enjoyed it and now I travel all the time.    If your teen has any questions while traveling they can ask anyone at the airport or if they have questions before flying feel free to post those questions here and we can help answer them.    feel free to post how it went once the trip is complete  Blake  ... View more

Did you try to email/call your recruiter who told you the date and time of the call? If not I would try to email or call based on how they informed you that you will be called (if they called you then call back or if they emailed you email them back)    Blake  ... View more

@Roberta1122   unfortunately we won't be able to email you info. for your protection please edit your post to remove your email address.    To apply for a position again you will have to wait for it to become available online as they won't allow people to apply when the position doesn't need filling so it's a fair opportunity for all to apply and then you could apply again.    Hope this helps  Blake   ... View more

Sorry your bags didn't make it to your final destination because of a flight change (at least you didn't get stuck in an airport over night)    I would highly recommend you call the local baggage service office tomorrow then they can check to see where the bag is as it could arrive on a flight in the AM and they can set up delivery or you could pick up the bag. If you can't get through to the local baggage office I would call the number on the report tomorrow and talk to them.   if you want to speak with someone in the corporate office you can call them at 855-234-4654    Hope you get your bag back soon!  Blake  ... View more

Sorry you left your daughters painting on the plane    have you filed a lost item report with southwest? If not I would do that online and you could also call the airport where you landed in case a flight attendant saw it and turned it in to the gate agent.   hope you get the painting back Blake  ... View more

@Bella12   Just wanted to add right now there is a sale on for tickets starting at $49 you should check it out before the sale ends on Friday    Blake  ... View more

Hello    so first off southwest flies out of DAL love field instead of DFW (just I. Case that makes a difference)    The best thing to do is sign up for the click n save emails that way you can know when a sale is on (usually happens on Tuesdays) and you can also check out the low fare calendar on southwest.com that way you can see a whole months worth of fares per person and find the price that works best for your budget.    hope this helps Blake  ... View more

Thanks for sharing    I don't think that will actually happen and I personally have not heard of that site and I know a lot of the big sites such as the points guy would have covered this if it was really a thing being talked about.    If you hear/see anything else about this topic please feel free to let me know and I'll let you know if I see anything else.    Thanks Blake  ... View more

From what I heard when my grandma died 2 years a go someone can transfer the points for $10 per 1,000 points (not sure if that cost is still the same). Unfortunately I'm not aware of a give the points to a spouse for free option after passing but if you find out otherwise I would like to know that as well   Hope this helps  Blake  ... View more

Hello   i have not seen any stories on this type of change. Do you have a link by chance to the story so I can take a look?   thanks Blake  ... View more

To cancel 1 person you will need to call southwest at 800-435-9792 and ask them to cancel the one person. That person will have a travel fund credit for a future flight unless it was a anytime or business select ticket then you could request a refund or keep as a travel fund for that person no one else will be able to use it except the passenger who was canceled and they have a year from original booking date to complete travel on a new flight.    hope this helps Blake  ... View more

@Sunkyu I actually did respond to your previous post   Here is my reply on your previous post:   Hello 2.5 hours to get from ohare to midway should be enough time if you are on time and didn't had to go through customs but since you will have to go through customs if coming from out of country 2.5 hours is very risky and may not be enough time especially since you will have to get a cab or shuttle to go from one airport to the other and you won't know if your 1st flight is delayed until day of. personally if I had to book a flight requiring an airport change I would allow at least 4 hours that way I can collect my bag if I checked one get a cab and allows for traffic then re check my bag at the new airport and go through security while allowing for a small flight delay. If you are needing a copy of your flight confirmation you can call southwest at 800-435-9792 and they can re send it. Another important note if you do miss your southwest flight without canceling 10min prior you will be considered a no show and they would cancel any other reservations on that confirmation number including the return where the WGA fare was purchased (just a heads up on that) for your protection can you please edit your post to remove your confirmation number. hope this helps Blake   Also again for your own protection please edit your post to remove your confirmation number this is for your own reservations security    Blake  ... View more

Sorry you were delayed!    ALL airlines have delays these days sorry your flight had a long delay but all airlines have long delays at times as some things happen that are out of the airlines control and some that the airline can Control.   if you would like to speak with southwest about your recent experience you can reach out to customer relations at 855-234-4654 or you can message southwest on twitter    Blake  ... View more

You should always arrive at the airport as if your flight is on time because there are times such as in your case where the flight goes back on time after a delay was announced. maybe they found another plane or a crew or the plane was fixed earlier than expected many different things could have happened which is why it's always best to show up as if your flight is on time especially in Orlando where they have extra crews or planes.   glad you showed up on time and the flight didn't end up being delayed.    Blake  ... View more

Keep in mind with emails they will be responded to in the order received and the weekend is almost here so it may take a week or so for them to get to you but they will respond or call. When southwest has reached out to me by phone it has come from the 855 number posted earlier   Blake  ... View more

When you buy Early Bird check in southwest will automatically check you in 36 hours before your flight after A List customers and you would be checked in based on when you bought Early Bird. you wont be able to obtain your boarding pass until 24 hours before your flight but you don't have to check in at the 24 hour mark since your pass is already reserved so you could wait to check in until you get to the airport if you wanted.   hope this helps  Blake  ... View more

So sorry you had to go though this    I would highly recommend you call customer relations at 855-234-4654 that way you can talk to a southwest rep who can look in to your situation and try to help get you a resolution.    hope this helps  Blake  ... View more

So glad they were able to help get you booked on the next flight without you having to pay a crazy fare difference.    Feel free to send on your thank you to southwest in a DM on twitter or Facebook so they can pass on your thanks to those great employees!    Blake  ... View more

As @chgoflyer said it is not a set time but I have seen some releases overnight/early morning and other times where it's at noon. The best thing I can suggest is to check the website in the early morning then at noon central time if it was not available in the early morning    hope this helps  Blake  ... View more

Hello    sorry for the flight problems you had last night.   the best way to reach southwest directly to discuss your experience is to call customer relations at 855-234-4654 or you can send southwest a message on Twitter and they will be able to look in to your flight and look in to possible compensation but they won't be able to issue compensation on this website with that being said for your own privacy would you please edit your post to remove your email address.   hope your next flight is smoother  Blake  ... View more

did you have multiple changes on the flight that you have the travel fund for? If so I know each change will make itself a separate fund for example you book a ticket for $150 the price drops to $120 you have one fund for $30 price drops again to $100 now you have a separate fund within the confirmation number for $20 and let's say one last change down to $90 so another fund for $10 so now you have 3 funds $30 $20 $10. With the new system you can only apply 2 funds plus a credit card so it would not take the $10 in this example. That also goes for if you have a voucher and 2 or more funds you can only use 2 funds if that makes sense. this is how it was told to me by a southwest rep back a few months back so if that changed then maybe it has to do with the expiration of the funds where one of the funds expires before you travel so it would not apply    Blake  ... View more

Hello    unfortunately there is not a way to combine people on to one reservation    the only way you could be on the same reservation is to re book with both of you and cancel the individual reservations of course that would be at the current rate which may be higher than what you paid    If you don't want to re book and worry about checking in both of you at the same time you may want to buy Early Bird check in for one of you that way you can check in the other person who doesn't have EB and not have to worry about the person with Early Bird right away   Hope this helps Blake  ... View more

you might try to call Southwest Airlines at 800-435-9792 and they might be able to book the type of reservation you want where you go from A-B C-A I'm not for sure if they will be able to or not but as for online bookings as @chgoflyer said you would need to book 2 one way tickets to complete the booking you are wanting    hope this helps  Blake  ... View more

Hello   2.5 hours to get from ohare to midway should be enough time if you are on time and didn't had to go through customs but since you will have to go through customs if coming from out of country 2.5 hours is very risky and may not be enough time especially since you will have to get a cab or shuttle to go from one airport to the other and you won't know if your 1st flight is delayed until day of.    personally if I had to book a flight requiring an airport change I would allow at least 4 hours that way I can collect my bag if I checked one get a cab and allows for traffic then re check my bag at the new airport and go through security while allowing for a small flight delay.    If you are needing a copy of your flight confirmation you can call southwest at 800-435-9792 and they can re send it.    Another important note if you do miss your southwest flight without canceling 10min prior you will be considered a no show and they would cancel any other reservations on that confirmation number including the return where the WGA fare was purchased (just a heads up on that)    for your protection can you please edit your post to remove your confirmation number.   hope this helps Blake  ... View more

Tracey does sound like an amazing flight attendant!   if you have Facebook or Twitter feel free to send southwest a DM that way they can pass on your thanks to her and her leadership. If you send your confirmation number in the DM they can find her to pass on the LUV.   thanks for sharing! Blake  ... View more

Hello   since you have filed the lost item report online the best thing you can do is wait and hopefully southwest will find it and be able to get the camera back to you. Maybe try to call the airport you flew in to and see if it is there at that airport.   i hope that you get your camera back Blake  ... View more