Southwest Airlines Community

You can reach out to customer relations after travel is complete at 855-234-4654 or in a DM on Twitter    delays are no fun but they are apart of air travel these days better a couple hour delay rather than a canceled flight right?    Hope you enjoy your honeymoon  Blake  ... View more

Sorry your delayed because of a crew time out.    if you would like to discuss with southwest after travel is completed you can contact customer relations at 855-234-4654 or you can reach out in a DM on Twitter and they might be able to help    hope this helps Blake  ... View more

I'm sorry the policy was not explained well to you on the phone allow my to try and explain  little better    When a wanna get away ticket is purchased it is refundable for 24 hours after that if you need to cancel the funds would be held as a travel fund for the travelers on the reservation so if your ticket cost $200 and there were 2 of you ($400 total) each of you would have $200 to use for  future trip within 1 year of the original ticket purchase (some think it's from when you cancel but it's not) also when a new ticket is purchased with the credit that new reservation takes the expiration date of the travel fund so if you didn't take that flight as well your expiration date will go back to the original ticket date not a year from the new booking which throws people off as well but that's the way that works. The credit from the canceled ticket can only be used on the person who was ticketed it is non transferable and you can't use all of the credit on 1 of the 2 people each credit is passenger specific even if you paid and not the only person you traveled with. It's also important to note each passenger must complete travel by the expiration date or the credit won't work. One thing to keep in mind is they have this policy because other airlines will charge you to cancel a ticket so this is Southwest's way to get you to come and fly again or you lose the funds.    Hope this helps Blake   if this helps and answers your question Please take a moment and click the "Accept as Solution" button on the comments you found most helpful, this will be a big help to any future Community Members who have a similar question! ... View more

Unfortunately they don't allow you to use points on wifi.    I wish they would let us use points on wifi as well maybe in the future that will be an option as I would definitely take advantage if I don't reach A List preferred for any reason.   Just curious would anyone else here in the community use points for wifi access and how many points would you spend to get wifi for the day?    Blake  ... View more

I would just make an email with a fake birth date you or your son can use the points with no problem and you could use them on anyone even though only the flier (your 2 year old son in this case) can earn the points but they can be redeemed for anyone so you could fly on your sons points if you wanted.   hope this helps Blake  ... View more

Sorry for your poor experience    i would recommend calling customer relations at 855-234-4654 to discuss your damaged property and the canceled flight you could also reach out to them on Twitter in a DM which may be faster or you could email them from the southwest website    About the damaged property did you file a damage report at the airport? If not I would still try to fill one out as soon as possible as they have time limits on which they will be responsible for damage    Hope this helps Blake   ... View more

That's great! Thanks for sharing this.    I haven't been able to try any of the other airlines just yet but hope to In the coming years.   Blake  ... View more

I would try calling Albertsons and if that doesn't work maybe try to reach out to customer relations at 855-234-4654 or on Twitter in a DM and maybe they can see what might have happened    hope this helps Blake  ... View more

Thanks for the update!   glad to see the team is aware and working on the issue.   Blake  ... View more

Hello   I know drink coupons are sent every 10 one way flights I have not ever received any drink coupons when I redeem points which I do a lot. my guess is that getting coupons when you redeem points may have stopped.    I would also double check the settings in your account just to be sure the get coupons is on just in case the setting for drink coupons turned itself off.    hope this helps Blake  ... View more

Hello   As @chgoflyer said every promotion I have seen is valid for new bookings and you would have to cancel and rebook to take advantage of the promotion  for example I have received a double points offer this past week so for me to actually get the double points I would need to cancel and rebook that's just one of the terms of every Southwest Airlines promotion I have seen and I have not seen any success with people getting an exception made to those new bookings only terms.   sorry this has cost you getting A list  Blake  ... View more

Hello   I am not aware of a public email address to contact southwest but here are a few contact options that may help you.   the best way to contact southwest corporate is by calling 855-234-4654. or if you want to email them you can do so on the southwest website by clicking on the contact us link at the bottom of the homepage. you can also message southwest on Facebook or twitter for assistance   hope this helps Blake  ... View more

Hello   when lining up you line up in order 1-30 on one side and 31-60 on the other there are posts with 5 people increments and you will be towards the back of the 31-35 post.   also good news is with the A boarding pass you should be able to sit with your seat mate with no problem unless the previous flight has a ton of continuing passengers but usually you should have no problem.   feel free to let us know how it goes tomorrow!  Blake  ... View more

Hello    I noticed the same thing on my recent flight this past weekend I thought it was a little weird but I just went to the flight status part of the app and found my gate that way which is what I recommend until the glitch is fixed or there is always the flight status boards in the airports but hope I hope they will fix this next update.   Blake  ... View more

The best thing to do is to check the southwest career page often as positions could open up at any time  And you could create an online profile as well  https://www.southwest.com/html/about-southwest/careers/index.html   hope this helps  Blake  ... View more

@OtisGudlyfe   If you can't get a hold of the baggage office in Houston I would try calling customer relations at 855-234-4654 and maybe they can direct you to someone who can help I just know there is a time window to report and I wouldn't want you to get the sorry your to late response as that's never a fun situation when you have been trying to contact them.     Another idea is if your are near Houston hobby you might go there and go to the baggage office as it might be faster than trying to get through on the phone.   hope this helps  Blake ... View more

Hello   sorry to hear you left your passport    i would call the airport that you left your passport at and see if they still have it and if they are able to mail it to you because otherwise it will go to the main lost and found office and it may take longer than next Friday to get the passport back to you.   hope you get your passport back in time! Blake  ... View more

I don't know of any contacted rates for individual customers    i do know they have a program for businesses called swaBIZ which I believe gives some discounts for businesses but I have asked about contracted rates a couple years a go for myself and the agent said they don't have a program for that she brought up discounted rates for groups and the swaBIZ.   Blake  ... View more

Hello   Its unfortunate but some people like to cheat and cut in line and sometimes they just get lucky.    some times agents miss the letter most of the time I see people trying to cover up the letter so all the agent sees is the number I see that a lot with mobile boarding passes since you just put it under the scanner the agent doesn't take your phone and some places they can take the scanner and scan without you handing a paper boarding pass so depending on how a person has there finger it could cover up the letter.    maybe tell the person hey I'm whatever number I should be ahead of you or if you see someone cheating to move up tell the ops agent scanning passes hey people are moving up when they shouldn't  be.   hopefully your next flight people will follow the rules and take there correct place in line. Blake  ... View more

As @chgoflyer said the best work around is to book a dummy reservation then cancel or even change the reservation and you can apply the 3rd voucher I believe it would still work with just changing since the original payment (2 vouchers and credit card charge) becomes 1 fund so when you change it you can add one more voucher and a credit card if needed.   Hope this helps  Blake  ... View more

Hello   one way to get mobile boarding passes for everyone is to book individual reservations of course you would have to check in each reservation one by one but then that way you can do mobile boarding passes for everyone if you would like.   I am sure they are working on mobile boarding passes for multiple passenger reservations I just imagine it takes several system changes but I do think it would be a nice feature for southwest to add in the future but at this time I have not heard of any changes to mobile boarding passes.   Blake  ... View more

@Aaryan   Yes you can give the drink coupons to a friend for them to use.   At this time there isn't an option for something different than than the drink coupons but my hope is someday they will add an option where I could choose between wifi passes or drink coupons as wifi would be more beneficial to me personally as I am not a drinker myself.    Blake  ... View more

I would try to call again because after so long they will send it to the lost and found office and then it would take even longer to get your item since it would fly to the lost and found office then they would go through the lost and found reports which could take a couple days of processing so call or even visit the airport since you can tell the item is still at the airport I know it may be a pain in the butt but it's best to try and avoid it going to the lost and found office.   Blake  ... View more

Hello   have you tried to call the baggage office at EWR? I would do that since you can see that's where the phone is at and if they can't help filing the report is the next best option and then just wait and hopefully they will be able to reunite you with your phone.    hope this helps  Blake  ... View more

So glad to hear you had a great experience on Southwest Airlines even with a unfortunate flight delay and I am glad that the agents at the airport were able to get you a hotel.   feel free to write an email by clicking on the contact us link on the bottom of the southwest homepage to share your positive experience with southwest corporate directly so they can pass on your kudos to those employees. you could also write a post on the southwest Facebook or Twitter pages so all the other southwest fans can see that you had a great experience!   thanks for sharing your positive experience here in the community! Blake  ... View more

Hello   so a LUV voucher can be used by anyone but once ticketed with a LUV voucher it is becomes apart of a travel fund. when it is a travel fund it is non transferable and the fund remains in the name of the ticketed passenger(s).    Hope this helps  Blake  ... View more

Hello   sorry to hear of your experience today I would recommend calling customer relations at 855-234-4654 to discuss your experience once travel is complete to see if additional compensation may be available if you don't want to call and speak with customer relations by phone you can email them from the southwest website by clicking on the contact us link at the bottom of the homepage. I do know that aircraft swaps are annoying especially if it delays you because your plane was given away I know there are a lot of factors that go in to swaps such as crew times or number of passengers of course I can't say for sure the reason behind this swap but hopefully they get you to Tampa as soon as possible.   hope all goes well with your father Blake  ... View more