3817
Posts
Loves Given
4005
Loves Received
750
Solutions
12-05-2018
04:30 PM
12-05-2018
04:30 PM
Thank you! I did earn the CP without a bonus, and he does travel for business.
... View more
Yes, that's exactly what I try to do, guess I'll have to book individually and then do the check-in one by one 😞 that or paying for the transfer. Thanks for your help...
... View more
12-04-2018
10:38 AM
12-04-2018
10:38 AM
In addition to sharing your thoughts via the form, you can also try social media (Southwest Air). Hope this helps! Zev
... View more
12-03-2018
12:17 PM
@bec102896 wrote: If you bought the anytime or business select fare you can request a refund to the credit card and rebook at the current price for the new person that is going to travel but if you bought the wanna get away fare then as @dfwskier said the ticket is non refundable and name changes are not permitted but if you cancel the flight that passenger will have a credit for a future flight within a year from the original ticket purchase. Hope this helps Blake You are correct, Blake. I was assuming a wanna get away ticket, but if it was business select or anytime, it is completely refundable at any time.
... View more
12-02-2018
01:53 PM
@OceanGal wrote: Will I be assigned a seat if I do the Early Bird Check In? I hope to be seated next to a window, would I be guarenteed a window seat for the $40? Hello. Southwest does not assign seats. You board the plane and pick the seat you want. Early Bird Check in does two things: 1) automatically assigns you a boarding position, although you still need to check in to get your boarding pass. 2) Normally assigns a boarding position "good enough" to let you get a window seat, but it is not guaranteed. Boarding position determines when you can board the plane and pick your seat.
... View more
12-02-2018
11:03 AM
12-02-2018
11:03 AM
As @CareforNOLA said, you have to pay atention to when points will actually hit your account. The most predictable is flight related points. $1000 in business select fares earns you 12,000 points, and they hit your account almost instantly. Rent car points hit your account pretty promptly, but not always in the correct amount. Dining points are more variable. Hotel points are more hit and miss - especially those with big point totals. Never used the shopping function, so I can't speak to those.
... View more
12-01-2018
07:21 PM
thanks for the other number. i'll certainly try it on monday. the recipient email address is just a google email address and i have received gift cards previously on the same address. hope they can send it to a different address.
... View more
11-30-2018
10:06 PM
11-30-2018
10:06 PM
Unless you pay for it TSA Pre seems pretty random to me. I can get it a few times in a row and then go a while without getting it. I doubt it has anything to do with early bird. If you really want a good position pay the extra $40 at the gate and board with the business select.
... View more
11-30-2018
04:28 PM
1 Love
@Goldfinger To find the best prices on Southwest Airlines flights I would recommend checking out the low fare calendar Here it's a great tool for those on a budget trying to find the cheapest dates to travel. southwest is great with passengers with disabilities they actually care about the customers. Southwest however only sells there flights on Southwest.com and the Southwest app as well as by phone at 800-435-9792 no third party bookings though at this time. hope all goes well! Blake
... View more
Yes those taxes are refundable on a points ticket just be sure you select the refund option not the hold for future use option or it will be a credit. -Blake
... View more
11-19-2018
03:19 PM
1 Love
@eddiesports wrote: Why do we bother paying extra for early bird check-in if we still get B's!!!! So you don't get Cs So you don't have to worry about checking in exactly 24 hours before flight time so that you won't get Cs
... View more
11-17-2018
09:50 PM
11-17-2018
09:50 PM
@skippu wrote: Assume I'm checking bags for the purpose of this. Just to clarify, for an International itinerary out of Atlanta, I must check in at the Domestic Terminal. But the way ATL works, the return flight you MUST exit via the International Terminal. That means no matter which side you park at, you must take the International Connector shuttle on one leg of the journey. Do I understand this situation correctly? Southwest does not have any counters in the International Terminal, so yes should should start a journey at the main terminal for Southwest if you are checking luggage. .Several websites out there are outdated that say any international travel should start at the international terminal, these haven't been updated to include Southwest's service that leaves from C concourse just like all other Southwest flights. On the second question - it would be the same plane train that connects all of the A-F concourses if you are on the airside, but there is also a shuttle from the entrance to domestic terminal that runs on the landside of security. I haven't flown international through ATL so I wasn't clear that you didn't end up in C concourse anyway, even returning from an international destination.
... View more
11-16-2018
08:26 PM
11-16-2018
08:26 PM
If you saved your KTN number to your profile it should automatically populate to all reservations when you are logged in. I have noticed on the occasions I have booked over the phone it hasn't populated my middle name so my Pre check didn't show up on my boarding pass even though my middle name is saved on my profile so be sure to just double check if you book on the phone that your name matches exactly how it is on your KTN number. Hope this helps Blake
... View more
11-15-2018
11:58 AM
11-15-2018
11:58 AM
Congratulations Bill! I also remember those early-90's days when Schedule Planning was probably just you, Pete, John, Brook and maybe Lee? Dartboard schedule planning! Charlie
... View more
@nehi It does automatically check you in but you still have to click check in to view your boarding pass group and number but you can do it at your convenience since your boarding pass number is already assigned you just wont be able to view it until you click check in as I think they want you to see the hazardous materials message to make sure you don't bring them and that way they can see are you actually coming as some book and forget to cancel. Hope this helps Blake
... View more
@dave8675309 So I was actually on this flight a few weeks a go and yes I agree that delay was annoying but they happen I do however have some info I got from talking to the gate agent while waiting for the plane that day. the reason we couldn't move to another gate is that in Austin Southwest has 6 gates so the gate you and I saw open didn't belong to Southwest so they could not use that gate. I know there is an expansion going on at the airport including another airline moving to the new south terminal this week and I am guessing that will help with gate availability in the future as I am guessing Southwest might have access to a shared gate for situations like this. Another note is there were numerous delays at that time with other flights so that's why those gates weren't available. While i I was waiting for our flight to arrive at the gate I did see EMS arrive at the gate which was because of a medical situation and that's probably why that plane took over our gate and our flight was delayed. also that's probably the reason it took so long for that flight to deplane. I know our flight was on the ground about 35min before if could pull in to our gate and he it did delay us a bit but luckily they were able to make up some time in flight. if you would like to discuss your experience with Southwest directly I would check out the contact options which were posted above by @dfwskier hopefully next time you fly out of Austin there won't be a delay because of gate availability Blake
... View more
11-12-2018
05:58 PM
1 Love
@DfDrPepper_23,
Southwest Airlines does not tolerate discrimination. Please contact our Customer Relations Department so a Representative can speak with you about the situation you experienced and gather more information. It is our sincere desire to address your concerns. This Community is a Customer-to-Customer discussion forum, however, and is not one of the places we are able to address individual Customer Service issues.
... View more
@Sabinsay wrote: ... Anyone else know any leads? Try the customer relations number again. They won't be able to do anything about the luggage at this point in time most likely, but you should have been given some sort of voucher for the Chicago hotel since the problem was mechanical on your flight. (i.e. not weather-related) I'm glad you were able to make the wedding by heading to Newark instead.
... View more
11-11-2018
05:10 PM
11-11-2018
05:10 PM
@bec102896 wrote: @bthek you get 1 credit per one way flight so in your case you would get 2 credits a one way flight is where you fly from your departure airport to your final destination on that confirmation number so for example if you are going from AUS to HOU (as a connection) to MCO with MCO being your final destination even though you take 2 flights you get 1 credit since that's a one way reservation. If you booked AUS to HOU on one reservation and HOU to MCO on another you would get 2 flight credits so for a RT reservation you get 2 flight credits regardless of the number of stops or layovers hope this helps! Blake To add on to that with the direction your question was heading, if you desire to get more segments out of the travel, you'd have to book your own connections with one-ways to each airport and separate tickets, which carries some risk with delays and travel plan changes.
... View more
11-09-2018
11:50 AM
@scooby21 Closed/complete means the position has been filled or no longer needs to be filled it can also mean they have reviewed your application and unfortunately you won't be moving forward in the hiring process. Hope this helps! Blake
... View more
11-09-2018
11:33 AM
11-09-2018
11:33 AM
@rpoplin wrote: Thank you everyone for the suggestions. I need to look at best option for future travel. Lucky that only one flight was book via payment, the others have been points so I assume if I paid using my points they would be credited back to my account. Correct, if you cancel a points booking the points will be returned to your account. This is a great way to "hold a spot" for a future companion. You'll have to call to make a direct swap if the flight is sold out. Otherwise if there are tickets for sale, you can cancel and then add companion. Note: you can't hold both for any significant duration of time, so don't add companion and then cancel the points booking some days later as the software may flag you for double-booking the same passenger and cancel one or both.
... View more
11-08-2018
03:45 PM
3 Loves
@melgallion Sorry your flight was canceled. It sounds like there was an aircraft swap which caused your flight to be canceled since it was going to Houston then instead went to Pittsburgh. Swaps happen for many reasons from staffing to weather or other planes breaking down just to name a few. I believe the airline schedules people on the next available flight as soon as they cancel the original flight that way there isn't a 100 plus person line waiting to rebook one by one. You can always talk to an agent at the airport or by phone to see what other options are available as they usually allow you to make 1 change for free. You could also try to go standby on the other flight if it leaves before your new flight in case someone no shows and a seat becomes available. Hope the rest of your flights go smoothly! Blake
... View more
11-08-2018
08:12 AM
@surflesssoul wrote: I just had a similar problem/issue and results... Neither I, nor their customer service rep, could check-in to my flight (<20hrs from departure) b/c of an error message indicating online check-in isn't available; try again and/or call cust svs. Cust Svs saw that on my reservation there were several copies for entries for my DOB and KTN/TSA#; after removing them extra copies and rebooking the flight they were able to check me in w/ a C boarding. They said that since there were so many copies it must not have processed my RR# for automatic check-in. So I asked them to look at another flight two weeks out that I booked directly from their online site, and was informed that yes, there are several copies of my DOB and TSA#, etc... and so they cleaned up that reservation too. What happened to you is very confusing, and I don't recall anyone else experiencing your problem.. I don't know multiple entires for DOB and KTN could be in one reservation. My understanding is that the system retrieves that information once when a reservtion is booked, and whatever is in your travelerr profile is used. There's not a way to input multiple DOBs and KTNs in your profile. I guess at this point I'd suggest that you review the information in your profile to veryify accuracy. Log on to your Southwest account click on my account within my preferences click on personal verify your personal information
... View more
@DancingDavidE wrote: @bec102896 wrote: It will be very liberating to go through the airport and fly with nothing except a nice book. I've flown with just my iPad and phone/iPad chargers on a 10 hour flight RT. Had a nice day running around the sky's to earn that A List preferred
... View more
11-06-2018
06:58 PM
11-06-2018
06:58 PM
@elijahbrantley $80 savings not bad. My personal travel best (non group) was a TPA DAL RT where fares went from $145 each way $290 RT to $49 each way so a nice savings of $192
... View more
11-02-2018
10:01 AM
11-02-2018
10:01 AM
To go on the original route is such a great idea -- I loved the story!
... View more
11-01-2018
03:54 PM
11-01-2018
03:54 PM
Nice I'll check out the movies on my flight next week!
... View more
@Leonardo83 I'm sorry your new flight was delayed as well. A day delay is never fun but looks like that new flight made it to FLL a few hours a go so glad you did finally make it safely. as stated in my original message I would recommend reaching out to Southwest customer relations to discuss your experience. hope your future flights are smoother than this one! Blake
... View more
10-31-2018
10:30 PM
10-31-2018
10:30 PM
@pwullen Although I don't know how often the position opens up I do know you can create a profile on the Southwest Careers website and sign up for alerts so you can be notified when the job you want becomes available for applications. southwest won't accept applications until the job is posted to be fair to all. If you don't want to sign up for alerts I recommend checking the careers site often since new jobs are posted often and you don't want to miss that job opening. hope this helps Blake
... View more
10-30-2018
01:55 PM
10-30-2018
01:55 PM
@Fransoc,
Thanks for coming to the Community and posting about your experience. I think you got some really good insight and information from other Community Members about how to get your best shot at an early boarding position. We want you to enjoy traveling with us, and I hope there will be another opportunity for that in the future. It was not appropriate for our Representative to respond to your questions with sarcasm, and I'm really sorry that happened. It's reasonable that you would be left with a bad taste in your mouth, but I can assure you we appreciate your business and the expectation we have for ourselves is that we are serving our Customers with friendliness and warmth.
I'm closing the comments on this thread as the conversation has started to veer a little off course.
... View more
Loves Given To
Loves From
