It's that time of year again please take a moment to vote for southwest rapid rewards in the Freddie awards there are several categories you can vote on from best program to best service. Please take a moment and visit vote.freddieawards.com and show your LUV for southwest happy travels!
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03-03-2018
03:57 AM
03-03-2018
03:57 AM
when you check in a multiple passenger reservation it will check everyone in. You won't be able to use mobile boarding passes though as that is not a feature yet but you can get the boarding passes at the kiosk when you get to the airport but still check in at the 24 hour mark to get your boarding position otherwise you will end up in the C group most likely if you wait to check in at the airport hope this helps Blake
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03-03-2018
03:38 AM
03-03-2018
03:38 AM
Your boarding position should not change if your flight is not changing. I believe even if you change your flight you might still get the same spot based on when EB check in was purchased of course it would change a bit based on when others on the new flight bought EB check in. I would still change to the lower fare because having a credit for a future flight is always nice and it doesn't cost you anything to change to the cheaper flight. just don't cancel the flight or you will lose the EB check in and it is non refundable you can change the flight as many times as you want though and EB will stay attached hope this helps! Blake
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12-18-2017
03:51 PM
12-18-2017
03:51 PM
@Kfunston wrote: If I purchase a Southwest gift card with my Chase Visa Rapid Rewards card do I have to wait for the billing cycle to see the points or will they be credited to my account immediately? Thanks! Purchasing a gift card is no different from any other purchase on your RR Visa. You'll be awarded the points after your card closes for the month.
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11-27-2017
09:44 AM
11-27-2017
09:44 AM
I don't think they do this. One reason would be that you could cancel the second flight while your bags go on to the destination airport. It's not desirable for people to be able to do that for a number of reasons. So given that you'll have to re-check the luggage, the issue is that you have to retrieve them at baggage claim, and then go check them at ticketing which takes some extra time. By the time all of that happens, your 40 minutes on the flight schedule is now reduced to 25-30 minutes. When the ticket is on the published route the baggage doesn't ever come upstairs - must faster to transfer between planes without all the extra handling. You could try late check and see what happens, but there may be a cutoff at some point where the ticket agent won't accept a checked bag since they basically know the chances are so slim. I've certainly checked in late and been fine before, but these were in the 45 minute range at MDW and maybe 30 minutes at a smaller regional airport. Let us know what the solution was.
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11-17-2017
10:09 AM
11-17-2017
10:09 AM
I hope there wasn't a miscommunication on the issue, what should have happened was for you to take your A5 position and board together with your son at A29. That is probably what the desk person intended when they sold you only one upgrade, and which would have been 31 positions better than family boarding (included in ticket price)... My concern with your specific situation is that certainly what the gate agent should have suggested if you showed her both boarding passes, for them to send you back to the desk was not correct when the obvious suggestion was to get back in line at A29 for both of you.
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11-16-2017
12:52 PM
11-16-2017
12:52 PM
@fraudpro wrote: https://www.southwest.com/account/rapidrewards/points/buy-points?CLK=471000&EMD&RR_NUMBER=41af2fdffc8821c027b33f6fa8b2c682aaeee222&src=MAILRRU188000&RSD=2807&RMID=L_171116_RREU_Points_Extended&RRID=ebff87b04dd465ee3c2f9a326948a2337cfef72c43e63860316ae786121ac4e2&int= Today's promotion to buy points is above. I want to know if we buy these points, will they qualify for A List Preferred? THX! No. Purchased points do not count towards A-List. In the past, Southwest offered some specific customers the ability to "buy up" to A-List, but I know of no such current promotion.
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10-17-2017
11:06 AM
I just had the same experience...........in the B's and paid for early bird. Wow......should have saved the money for drinks. Now I'll be sitting in a crappy seat AND I'll have no money for a beer!
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08-13-2017
11:52 PM
08-13-2017
11:52 PM
Make sure you track all flights taken during this "glitch," as it's possible you'll need to request proper credit for the A-List points multipliers after the fact.
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08-13-2017
11:46 PM
08-13-2017
11:46 PM
@equus wrote: I've been unable to access SW website from South Africa, for nearly a year now! I've seen many sites with many postings about the problem, but can't believe it's still going on. I don't want to call any 800 number and the other alternative provided is to send an email by using the website itself! Now what?? Try accessing the website using a VPN or proxy server (google for more info)... or some people report success accessing their account via the app. Just don't expect a fix anytime soon. Given the delays in fixing the issue... Southwest's IT team is either completely incompetent or this issue just isn't one management actually wants to fix in the first place. 😞
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07-07-2017
01:29 PM
Hi Senorita Savage, I understand how you feel. My grandson left his iPad in the seat back pouch too. I filed the lost report immediately. Today, 16 days later, his ipad was returned to him. It may take a while, but don't lose hope.
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05-16-2017
12:48 AM
2 Loves
2Sweetbj: Wow. You really don't get it do you? Clearly you DON'T need to rethink with whom you travel with these days, because if you truly traveled often, you wouldn't be complaining about a petty issue and a small amount of change--$28.01 down to the penny (You'll spend more than that on lunch at the airport.) because you would already know no other airline would ever offer you as much. Southwest Air is the most generous airline, yet you complain? Go ahead and find another airline that is as flexible, offers 2 FREE checked bags, free carry-ons, has open seating, has an easy-to-navigate website where you easily see what is available to book and can package your own best "round trip" flights, easily allows customers to watch fares and get credits by rebooking, is fun and friendly during a flight, and whose cocktail napkins make you smile as much as theirs do. Regardless of "there" (their) systems "gliche" (glitch), they are not holding your "OWN" money. Even if it was their fault, they make the rules, and I consider them more than fair to the customer. They are generously offering you a credit of the price difference (think of it as a "coupon") for a future flight to compensate you because you decided to change your flight for whatever reason and the price was lower than what you originally paid. No one is holding your cash. They are just being NICE to offer a credit without even asking you to pay a change fee like most other airlines (+$200 per ticket). As far as your traveling one day after the expiration date--why didn't you travel the day prior or even earlier? They gave you a YEAR and they fly 365 days a year! That's more than fair. So sick of greedy people.
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05-05-2017
05:38 PM
05-05-2017
05:38 PM
i agree with you! I go to Mexico every winter and would book all my flights with Southwest if they would open their booking window At the present time i have booked a one way for a trip to Phx in November, but cannot book the return till SW opens up their window. I hope its soon because i also want to book a flight to Cancun for the following week. my worry is that by the time they open up their window it will be my only option because all the other airlines will be more expensive or unavailable...
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04-17-2017
10:15 AM
Hi Lindsey, Can you please tell me the best way to find out when the future booking window opens up? I am looking for Thanksgiving flights but window is only open for 11/4. Thank you.
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04-06-2017
09:33 AM
04-06-2017
09:33 AM
I had a way worse experience here in Houston at Hobby Airport. When I got to the curb, the bus was almost full and I had a few calls to make, so I figured I would get the next bus to come around. I finished up on my phone and waited, and waited, and waited. I called the local number listed for the rental car office after 30 minutes of waiting. I was told that they were on the way. 15 minutes later I called back, no answer, tried 3 times, no answer. Called southwest and asked them to intervene. Was told I could get another company for about double the price of what I was paying. Hung up and called the local office again, no answer. Called the Payless customer service number and asked them to intervene. I was told by the CSR that bus was 5 minutes away. Asked him to stay on the line for 5 minutes until it arrived. He would not. Eventually, after I tried to keep him on the line until the bus arrived, he hung up. About 5 minutes after this, the bus came. Upon arrival to the office, it was a S@#T Hole gravel parking lot, cars all over in no order, employees flipping through piles of keys looking for a car for the customers at the counter. I was here for an additional 40 minutes to get my car. All total, 2 hours to rent a car. Today I returned the car $6 more than the Southwest quote. The guy at the counter had no idea why and said that this is the total with no explanation when I showed him the quote.
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Sounds like overkill to me. Once the passenger said that they misunderstood and were in fact willing to assist, it should have been a non-issue. This however is one area that the FAs take very seriously, so it's not surprising he was reseated. I've seen pax moved from the exit row before -- once because they didn't speak fluent English (they were traveling with their adult daughter, who did) and once because the passenger's wife and minor child was in the row directly in front of the exit row. Ultimately, arguing about anything an FA does is useless, since it's their domain and they wield complete power.
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03-18-2017
05:20 PM
03-18-2017
05:20 PM
Hi I would just cancel the original and then rebook with the travel funds.
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02-24-2017
05:45 PM
02-24-2017
05:45 PM
Hi there Have you tried using a different web browser or closing and restarting from the begining? Hope this helps! Blake
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02-22-2017
05:51 PM
02-22-2017
05:51 PM
Got my 1st one of these new emails instead of the your trip is around the corner email and I must say I like the new email look and layout much better.
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I would call customer relations at 855-234-4654 and they should be able to help you or you could reach out to southwest on Twitter or Facebook private message. Another option that might work is calling reservations at 800-435-9792 Hope this helps Blake
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They still need to check in - if you are attempting to save two seats it will be a lot more comfortable for you if they are in the B's or early C's instead of last to board. You may be subject to some grumbling if you are holding a row for the last two people to board!
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02-13-2017
07:56 AM
1 Love
They get posted monthly, usually a few days after your statement closing date.
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02-07-2017
07:59 PM
02-07-2017
07:59 PM
Unfortunately, the funds won't help you if you need to fly in October again, as they'll be expired before then. I'm not sure if Southwest made any accommodations for Hurricane Matthew, but your best bet is to contact Customer Relations at 1-855-234-4654 (not the main reservations number) and explain the situation. If they aren't able to give you any consideration due to the hurricane, they may still be able to reissue the funds as a voucher (minus a $100 per person fee). Good luck.
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In this case you would lose your early bird because being the flight is tomorrow and earlier those people may be checked in already and the early bird people from the flight WOULD be checked in. If you change a flight with early bird and there is at least 36 hours before the new flight that you changed to then early bird would transfer but being the flight is tomorrow it won't transfer but you could pay $30-$40 at the ticket counter to get A1-A15 if available if you don't get an A boarding pass hope this helps and happy travels! Blake
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Note that this is only true if the bag check in area is open 4 hours before your flight. For the first flights of the day, the bag check area is often open only 1.5-2 hours before.
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Looks like your plane was late coming from PHX and just got there so you should be boarding soon. Sorry you are having such such a long delay today! Happy Travels! Blake
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01-28-2017
09:39 PM
01-28-2017
09:39 PM
So I think you were apart of the NO show policy which does cancel the remaining segments on that confirmation number. My thought is because since a person misses the 1st flight they assume you won't take the return so they cancel it so they can sell the seat. (Just my thought) i do think booking one ways is better for that reason for people who miss flights a lot and well that way points post and you don't have to wait for the reservation to be completed on the whole RT. The only time I book RT flights is when I have a promo code that would benefit me by booking a RT flight. Since there is no RT ticket sale meaning you get a few dollars off by booking RT the only benifit I think is one less confirmation number to deal with. Happy Travels Blake
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01-27-2017
05:39 PM
01-27-2017
05:39 PM
On "refundable tickets," be aware of a recent change that can effectively make refundable = non-refundable. In an astonishing policy change, if you make any changes to a "refundable" ticket itinerary, you'll lose the ability to cancel for refund at any later point. Any itinerary change will force that ticket to become non-refundable, generating only travel funds upon cancellation, with the same restrictions and expiration as a WGA fare. Going forward, never change any itinerary that includes a "refundable" fare -- always cancel that itinerary and request a refund, then rebook the new itinerary. Yes, this means that your money will be tied up by Southwest until the refund is issued (sometimes many weeks later) but that's the only way to ensure you won't lose refundability. This is a hugely negative change, stealthly made without much notice, and will likely trap many unsuspecting customers. 😞
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01-27-2017
02:18 AM
01-27-2017
02:18 AM
So I have done the same kind of thing before where I book 2 separate one ways but in my experience they told me I would have to claim by baggage and re check it because the agent in the original departure airport does not see my other flights only the flights on the reservation to/from that airport. For example i did AUS to HOU. Then HOU to MCO. The agent said all they see is the flight to HOU. So I had to re check in when I got to Houston also it's important to note when making a point to point reservation you *may* not be covered if your 1st flight is delayed to missing your next flight because it is booked seperatly. And to them you would be a no show on the 2nd flight. If you booked your 2 flights on the same confirmation number then they should be able to check it to the final destination and you would not be a no show should a big delay occur If you have any questions let me know and also if they check your bag all the way let me know also because then maybe I just had an agent that wouldn't do it hope this helps Blake
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01-05-2017
04:35 PM
Hi @sbixby,
Typically, we are not able to extend these passes, but they are transferrable, so you can certainly let someone else take advantage of the travel opportunity. On all our tickets, as you mentioned, travel must be completed (not just scheduled) by the expiration date.
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