Southwest Airlines Community

@Beth1275591 wrote: On December 26, 2022 my husband and I had a flight to see our grandkids.  Everything was cancelled we were stranded in Chicago and now the LIES and games of SW.  We tried calling for over a month for  our 25,000 points we were both promised.  No answers... waiting on hold for hours.  Finally on Jan. 20 we talked to someone got a case number and this begins the LIES. We were told 5-7 business days and we could get help.  Then we were told 30 business days.  Fast forward to today- we were told no one can help and on March 31,2023 we will lose these points because SW can't seem to help us get them.  I understand you can't spell fLIES without LIES but this is wrong.  Sadly, we will now be contacting the Department of Transportation and we are so thankful for our son who is a lawyer but to all the other people.... Southwest you are BETTER than this. Try reaching out on Twitter if you use that platform instead of the phone.    Are you only waiting on the 25,000 points or did you have other expenses?    I don't think you will get anywhere with the DOT about the points since those are separate from the incurred costs. However if you have expenses that should be refunded in cash and haven't been, then that's a different story.     ... View more

@TheMiddleSeat wrote: Is putting a reservation on hold an actual thing Southwest does? I know other airlines let you lock in a fare, but you have to pay to do it. I've never heard of an official policy that Southwest will hold a fare. Anyone have any actual experience with it? I can't recall in the years of being here in the Community reading about Southwest holding a fare.    --TheMiddleSeat I've "saved" a reservation online but it was always subject to updated pricing when finally purchased.     ... View more

@TomDivelbs wrote: Thank you for taking the time to respond. Obviously, I regret using Budget, as they are holding me responsible for a tire I did not damage. Regardless, I like your suggestion of setting up a frequent account with a rental car company. My company arranged this prior to retiring and I always got superior and quick service. I am curious if you have a company or two you feel provide good prices and service? Thanks again. I use Costco rental cars which include Alamo, Avis, Budget, and Enterprise and then I will use Hertz direct.    I get a bigger discount through Costco than I would benefit from the extra points so I don't use the partner programs for rental cars. I probably prioritize them last out of this group for minor issues but I've never had anything like you are describing.   Budget would usually be included among the major brands, so I think you are unfortunately having an unexpected experience with them.    The tire thing is strange, I don't know what the damage was it might have happened while you were driving or its possible they aired it up right before they gave it to you, it would be difficult to know without more information on what the damage was to the tire.    $800+ sounds like a lot though.     ... View more

@CupCrusher40 wrote: paypal per transaction for 2 total? means 2 flight credits is 4 invalid? Three flight credits is also okay if the total value of the flight credits is more than the cost of the desired tickets.    If the three flight credits aren't enough to cover it then you'd need a fourth option to top off the cost, but only three are allowed, so typically the third method might be PayPay, credit card, etc. some method to cover the remaining balance.   My best workaround here is to book one-ways, then you can use three different methods each way.       ... View more

@MelanieBarkley wrote: I use an oxygen concentrator which the faa requires that I bring extra batteries with me on board, I also need them for my trip.  I also use a mobility scooter which uses small swapable batteries.  These scooter batteries are easily removable and should be in the cabin with me.   i have a total of three oxygen concentrator batteries (one of which is used in the machine at all times). These batteries are 46.1 wh each.  I have 4 batteries for the scooter 2 of which mount to the scooter but will be removed (they are all required to be used if the scooter is to run for a full day). These batteries are 88.8 wh.     The oxygen concentrator is a Oxygo next (the same exact thing as an Inogen g5), and the scooter is a Superhandy scooter which is advertised as tsa approved. Will all these batteries be able to be brought on board as they are necessary  to my being able to travel? Here is the TSA guidance. 100 Wh seems to be a threshold for number of extra batteries so that's favorable for you.   https://www.tsa.gov/travel/security-screening/whatcanibring/all   I'm not sure about oxygen, the G5 isn't on this list but you might be able to verify the model number and labeling on the unit according to these instructions:   https://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen   I hope your travel goes smoothly!     ... View more

@bbland wrote: I'm trying to get a status match with Delta.  They require a physical or digital membership card.  Anyone know where to get one?  I've been A-List Preferred and Companion Pass for years, but don't remember the last time I got a card.  Anyone had luck completing the status match without a membership card? Due to a trip beyond the continent I recently had the need to status match on United and they were able to use a screenshot of the RR page.   Unfortunately it came through as Silver and then shortly after I made ALP which would have been Gold for them, dang!   So anyway TL;DR: yes, but not with Delta. ... View more

@dfwskier wrote:   RE Hawaii return flights, you are looking at connection issues - especially to a small place like Panama City. Southwest has a rule that a trip can't involve more than one plane change. So unless you can find a Hawaii flight that has direct service (no plane change) to a place that has direct (no plane change) service to ECP, then that is your problem. You can get around that by booking the legs separately That is more expensive , but potentially does get you back home. I've used PNS and @kcautodoc you'll find PNS, VPS, and ECP all connect through some of the same cities - BNA, DAL, HOU, maybe BWI.   Hawaii will be a challenge to get all the way back to Florida in one day since Southwest doesn't offer redeyes - in that case I'd say PNS may be the location for you to try since they do have a later flight available usually all year there is something coming in from BNA on the late side.   There is a seasonal flight to MDW, or there used to be - that might be a good option if the timing works as well and your trip is during the summer.   Consider looking at "multi-city" booking in place of a single return trip that may let you book the separate trips from HNL to MDW, MDW to PNS/VPS/ECP for instance (or BNA).   Otherwise you may need to build in a layover somewhere for Hawaii trips.   ... View more

@e112528 wrote:     What is the station you are using?   I haven't ever brought skis or golf clubs on a flight but this form seems to be pre-dating the electronic terms that you sign by checking an oversize item.   Which airport is having a lot of traffic for both golf and skiing? RNO or DEN?     ... View more

@TheMiddleSeat wrote: Without actually seeing your activity it's not very easy to help explain what you are seeing.  One would also need to know the fare price and your current status level to determine the correct points.  I suspect there is a very logical explanation.     --TheMiddleSeat @njones817 are you seeing the CP points including A-list or A-list preferred bonus while the A-list points are only the base points?   There must be another explanation for what you are seeing, there isn't any provision for tier qualifying points to go into multiple buckets.    However if you for instance earned 5,000 points from flights into the A-list Tier Qualifying points then you would see 10,000 points in companion pass and in your "actual" points vault that are redeemable.   All three of these categories are somewhat independent - the Tier Qualifying is only from flights with a few exceptions, the CP qualification includes partner points like credit card spending, etc. And then your actual points balance can be replenished and depleted independently of the first two as you use the point or earn them it changes, meanwhile the TQP and CP points only accrue all year. (Whether you use points up or not.)   You'll probably have to show us an excerpt from your recent month's earning to get better feedback on what may be happening.     ... View more

@dfwskier wrote: I would think this is something that Southwest needs to clarify. You should contact the airline (click on contact us below) and ask for your money back.   If the fee is $8 per flight, I would think that a direct routing - one plane with one flight number and two stops - would qualify as a single flight - and not 3 flights.     If it sells as "direct" on the website I would propose those passengers get the internet throughout their direct flight.     ... View more

@civic3910 wrote: Been very loyal to Southwest for 20 years.  Impossible to book on their website just keep getting that same error.  I can book on the app, but it's not always convenient to.  I've escalated with Southwest multiple times, but they never reach back out to solve the issue.  Cookies cleared multiple times, multiple browsers attempted, different internet connections. Doesn't matter.  Unfortunately it's pushing me to book with other airlines. Can you try opening a private browser window?     ... View more

@dfwskier wrote: @PettyIntrigues wrote: @Angie55 wrote:             I contacted SW and was informed that their deadline for reporting missing/lost items is within 4 hours after off-boarding.          This is news to me; I’ve definitely reported lost items well after that. (One couldn’t often be expected to open one’s luggage within four hours besides.)   Good luck, sorry to hear this. My reading of the contract of carriage leads me to believe that the  4 hour rule applies to lost bags or damage to the (exterior of the) bags.   ie things  that would be visible immediately. I had understood it to be damaged items as well, but my thinking was always if the suitcase is smashed up then open it and check for broken items while still at the airport.   I agree that I don't necessarily open my luggage and check for any missing items at the airport unless there was some signal on the outside, so for a missing item as opposed to damaged item, that makes sense that you might notice it later.   Agree with the other posters, I'd file with TSA as well. If you have pictures and receipts that will help.             ... View more

@frenchtoast123 wrote: I’m applying for the credit card with my wife as an authorized user. The rapid rewards account/booking account we use is under her name. Can I add that rr # to my application or will it cause problems because the name on the application and the name on the rr account do not match? Recently researched this and the terms on the card show that they are expecting the names to match.   I thought I had heard of someone doing it as you described before with their spouse's RR# but the current terms don't seem to allow that.     ... View more

@Will0329 wrote: Im curious as to how southwest is doing with their mainland to Hawaii flights?? Over the past 2 years many of southwests Hawaii to mainland flights have been axed.   It would be nice to see non stop service from burbank,California to honolulu and Maui on southwest airlines. BUR is so small. I'm just a fellow passenger but I see it being so valuable for people traveling around California and nearby parts I don't foresee it being a Hawaii gateway due to the limited number of gates when there are other alternatives in the area.     ... View more

@dfwskier wrote: The TSA rules are that as long as your liquid is as frozen as a block of ice, it can pass through the TSA screening. The specific wording is: Frozen liquid items are allowed through the checkpoint as long as they are frozen solid when presented for screening. If frozen liquid items are partially melted, slushy or have any liquid at the bottom of the container, they must meet 3-1-1 liquids requirements. https://thepointsguy.com/news/frozen-drinks-through-security/ But it will have to be all of the way frozen - if that's true then just go through security like normal.   They can allow liquid milk through although every time we have done this we had the baby with us. They'll do some swab testing of your husband and possibly the outside of the container.    The TSA site doesn't specifically say that he child must be present. I can think of scenarios where the milk would need to travel without the child present.   Here are some suggestions on the packaging and how to proceed through TSA: https://www.tsa.gov/travel/security-screening/whatcanibring/items/breast-milk     ... View more

@dfwskier wrote: I've had SW  flight attendants volunteer to help with lofting bags overhead.   Pick a seat right next to where a FA is standing and waiting for passengers to board, and just ask for help. Fellow passengers will also likely help if asked, or maybe volunteer to help. ... View more

@homerunmelissa wrote: My daughter is traveling to Puerto Rico with my mother. They have different last names. My research found that I do not need to provide a letter if traveling within the US. However, I know Puerto Rico is part of the US but not a state. Will I need an authorization letter? How old is the daughter?   A letter with some contact information might not be a bad thing to have just in case.    Even though it isn't required what happens if they run into someone official that oversteps the guideline and asks for a letter.         ... View more

@DJ_Ran wrote: I did that many years ago.  That's good - it's the most common reason people have posted on here that they didn't get them, but there are a few other suggestions:   If you use Twitter it might be fasted to reach out to them by direct message and see if they can see it from their side.   Make sure your address is updated, maybe they are sending them but going to an prior address.      ... View more

@hbreaux wrote: Do companions get to take advantage of the priority/express lane bag check if the ticket purchaser has this benefit?  We always walk up together and has never been an issue. I'm not sure of the terms exactly, but in practice yes its fine - the whole party goes into the A-List line at the ticket counter.   If you mean TSA, then only if the companion or others are minors for the fly-by security lane. Adult companion would be the regular line.         ... View more

@CarolineBarr wrote: Hi, I recently landed in San Diego from Chicago flight 1713 and left my ipad in the back of the seat. I was a few rows from the front on the left (if you're looking towards the back) and seated in the middle. It is a silver iPad in a brown leather case with a sitcker that says Block Island Salt Works. I filled out a missing report but am wondering if there's anything else I can do. I am in town for work and have work documents I need. Any help would be appreciated!! Any luck with "FindMy" app to see if it's pinging any GPS signal? Of course if you had it in airplane mode and/or if the battery was low then this has a low chance of working.         ... View more

@TheMiddleSeat   --TheMiddleSeat I found it - it does say primary cardholder's account. Someone had mentioned doing this before with a spouse's account but that's either been changed, or was incorrect.    SOUTHWEST® RAPID REWARDS® PROGRAM INFORMATION The Southwest Rapid Rewards Credit Card is brought to you by Southwest Airlines® and Chase. Southwest Airlines is responsible for the redemption of Rapid Rewards points toward benefits and services. The number of points needed for a particular Southwest flight is set by Southwest and will vary depending on destination, time, day of travel, demand, fare type, point redemption rate, and other factors, and are subject to change at any time until the booking is confirmed. Rapid Rewards points can only be transferred to the primary Cardmember's Rapid Rewards account. All Rapid Rewards rules and regulations apply and can be found at Opens OverlaySouthwest.com/rrterms. @TheMiddleSeat ... View more

@brocamphil wrote: Greetings SW Community 🙂   My husband and I applied and were approved for the RR Visa.   We applied with him as the primary card holder. Every time he has flown SW, I have booked us under my existing RR#, and never created a profile for him. Will SW designate a new RR for him? OR can we link the card to my already existing SW/RR account?   In regard to the Companion pass, will this feature only be accessible to him? OR will I be able to benefit from that too? I am taking a trip to Scottsdale in October and would like to take my mom as a companion and save her a few bucks!   I believe it is possible to assign the credit card to either of your RR# - if he signed up without listing one then one would be created for him and it might be a done deal.   Otherwise if you have the opportunity to list a RR# then you can list yours. He should still have one made later though as described below to get credit for his own flights.   Each person would need to have their own RR# to earn credit for flying. So currently when you made a booking you earned credit for your own flight, but your husband's flight would have not earned you any credit. After he makes a RR# he can go to his account, go to the Rapid Rewards heading, and then scroll down to "Request Past Flight Credits" to claim the credit for his previous flights (if he never had a RR# of his own).   Whoever ends up listed as the RR# on the credit card will end up being the companion pass holder if you get a big bonus of points from the credit card, or from the future spending.    Even if your husband is listed as primary cardholder financially, if it is linked to your RR# then it will be you that is the CP holder based on any bonus/spend.    Nothing prevents him from also earning CP through flights though of course, or other points bonuses, future sign-ups for additional credit cards, etc.   If you end up as the CP holder, it won't be transferrable to him even though he's primary cardholder, the financial arrangements are immaterial to Rapid Rewards status.   @brocamphil wrote: -body's in MSY, heart's in MCO At least your body can get some tasty food while you are in MSY!   ... View more

@PDFelter wrote: Oh my is it beautiful!  Saw it first hand yesterday when we opened the Variety KC inclusive play area, sensory room, adaptive restrooms, and flight simulator room.  Proud of KC for making the airport more inclusive for all!  Now to get all airports to do these kinds of things. 🙂     As one that is local to KC and only is in the airport to get from one airport to another (no layovers, etc.), I'll certainly miss the convenience of the old airport.  This new one will be fabulous for those with layovers.  Lots of great local places to eat and lots of new shopping areas that I've not seen at other airports.       I'll seek out a layover there now!     ... View more

What a great project, I can't wait to see it. It will be nice to have more local flair in the concessions and be able to walk around a little bit.   The old terminal had a nice Terrazzo map in the floor which I enjoyed. And it was always quick to get in. That's the extent of my praise for the old terminal...much needed upgrade for the Kansas City region.      ... View more

@DLRB wrote: Our shoes, wool clothing (dress pants and sweaters) silk garments, leather goods, electronics (iPad, hair clippers/razors, CPAP), and textbooks were all damaged.   Has this happened to anyone else? What course of action did you take? Were you satisfied with the results? You are allowed to bring a CPAP machine onboard without counting it as one of your two carry-on items. Throw the iPad in there too next time.       ... View more