Southwest Airlines Community

@DLRB wrote: Our shoes, wool clothing (dress pants and sweaters) silk garments, leather goods, electronics (iPad, hair clippers/razors, CPAP), and textbooks were all damaged.   Has this happened to anyone else? What course of action did you take? Were you satisfied with the results? You are allowed to bring a CPAP machine onboard without counting it as one of your two carry-on items. Throw the iPad in there too next time.       ... View more

@thesuddenghxst wrote: Hello , today I am on a flight and I paid for the internet access cause I’ve never had any problem with it until now we had left the gate and started to go down the run way slowly to approach the take off area when we were told the plane had to be turned around because of a medical emergency as soon as we re entered the gate the southwest Wi-Fi did not work my question is will the internet subscription I paid for restore when we exit the runaway again or is it just gone and done for? It's sounds like this is happening right now - let us know how it goes if the service is restored when you depart and/or change planes.   Good luck getting back on your way!     ... View more

@dfwskier wrote: I suspect a lot of people would like to see SW at Newark.   For the time being, due to the MAX grounding and the return of some leased planes to the lessor, SW is short a lot of planes -- in excess of 10% of the fleet.. The airline can't fly everywhere it would like to fly when it is missing more than 1 out of every 10 planes it had been expecting to fly. Perhaps EWR will be added when SW starts getting planes back in service.   As a reminder, this is a customer to customer forum. You might want to provide your opinion to the airline. To do so click on "contact us" (below), and then pick your preferred contact method from those listed on the top left of the ensuing page. I think that was a permanent trade, so even when the planes come back the gates/slots are given up for good.   https://www.usatoday.com/story/travel/airline-news/2021/09/17/newark-airport-runway-rights-new-york-travel-budget-carrier/8377552002/   However, I just flew through LGA last week and things are looking up there for sure, the new terminal is an amazing transformation compared to the previous cramped facility.    LGA seems to be thriving and I don't foresee any return to EWR unless Southwest acquired gates/slots by taking over someone or buying their spots outright.          ... View more

@dfwskier wrote: @arnoldchung77 wrote: So I originally had two people on one reservation and just broke out the two into individual reservations. With that, I didn't make any changes to the flights itself. So you had two people on one reservation. Cancelled the second person on the reservation, but kept the existing reservation number and the reservation intact for you.   ? Were there any changes after that? Why would you split them separately and then not make any further changes? Usually that would be a precursor for one of the two confirmations to be changed in some way that wasn't going to apply to both people.   This seems to be an issue for the fine print, obviously the intention was there but I foresee difficulty even with what seems to be a minor change.    I also don't know if there is any way for them to drop a companion pass on you for a different period than what the promotion was setup for. As far as I know there isn't an "add companion pass for a limited duration" button in the system. It would definitely need to be escalated, if this is possible it won't be every rep that can do it.   Good luck, I hope it comes through in some way, but I feel like one of the favorable outcomes will be that you get it for the original time period which may not be very useful.     ... View more

@dfwskier wrote: Looks like you have 3 options   1) Pick different dates   2) Pick Boston - it's less than an hour away   3) Fly someone else 4) book it as point-to-point - i.e. book MHT to BWI or MDW and then from there to LIT. This works great if you are carrying on your luggage. Otherwise you may need to make a special request to check everything through to LIT - if they say "yes" then verify the luggage tags when you check-in - otherwise you might have to retrieve luggage and re-check at BWI or MDW. Allow some time for that.   You might be running afoul of layover time limits in the regular schedule, you'll be able to absorb that yourself with a point to point schedule.    Then do the same in reverse if necessary. In some cases a route is available one direction but not the other.       ... View more

@akoenig95 wrote: My fiance and I met on a southwest flight and wanted to have the little southwest snack mix bags out at our reception as a fun nod to how we met! Does anyone know if Southwest sells the snack mix bags?  How far away is the wedding? One time I made peanut butter from the peanut packs back when they were offered, I just asked each time for some extras and amassed quite a haul over the course of a year.      ... View more

Go up one level and you can still buy the peanuts!     ... View more

@floridaguy wrote: Start by filing a damage claim with Southwest.  I would have no idea why everything would be soaked unless it rained at your origin or destination and the bags were outside for a long time. It seems unlikely to have completely waterlogged your items but if another passenger has some liquid in their luggage that leaks out damage can occur that way.   Were you in a rainstorm along the way? I'm at a loss how else your luggage could end up completely submerged like that.     ... View more

  Here is the streetview 😂 ... View more

@Melon wrote: Thanks DD. We've been doing that search. And I spent another hour on the phone last week. Then my wife - yet again - a few days ago. No results. Feels like we're getting strung along in order for us to forget the whole thing. Really hope I'm wrong on that. We will see. Strung along because of other obstacles IMO, they've paid out a huge amount and I don't see them trying to skimp on one or two, there's some other issue though which will probably not make sense if/when revealed.     ... View more

@floridaguy wrote: Maybe I'm reading this wrong.   The curbside checking is right outside the main check in area. Yes - and if you don't use it and instead had to go park your car or return a rental car, then you have a chance to forget something in the rental, leave it on the shuttle bus, etc.   Or do you mean - if you have someone else in the car with you - to run it into the terminal and check it at the counter instead? That sounds fine if the cops aren't rushing you out of there. They won't let you do that at Midway or O'Hare for example. But you could let one person out to go check the bags at the counter while the other goes and disposes of the car if you have only two items.   Otherwise curbside is the way to go if you have only one person traveling with many bags, or multiple people are checking two items.     ... View more

@floridaguy wrote: In my opinion, this is risky.  You have yet another handoff of your luggage that can only add delays and mistakes to the system.   Give the bags to the check in agent and save one more opportunity for mistakes.     In fact, in many of the locations where I have used curbside check-in it saves extra chances to lose items on the transfer from the parking or rental car area to the terminal before the items are in the airline's custody.         ... View more

@TheMiddleSeat wrote: That is an interesting question. I believe that you will benefit from the fact that Southwest is not going to ask you about your usage of the wheelchair and thus will check it for free, without impacting your standard baggage allowance, as they would any other wheelchair from someone who utilizes one. Now, if you volunteered the fact that it wasn't yours and not a medical need for yourself that might change the story. How you handle the situation is up to you.    Same thing for baby gear. A baby somewhere needs this stroller/car seat/etc. - in my case I was bringing the kids back with me.   But anyway, you get two checked pieces and if you were only checking one otherwise, then it's your second piece.         ... View more

@bec102896 wrote: @sr103 wrote: When was the last non-stop SWA you used?  Pre-Covid?  Many routes now have connections, and ALL my routes do.  But never fear, I will never buy another WiFi connection on SWA, nor will many others.      one thing I would like to see change with the price going up allow people to switch Wi-Fi to a different device in case one of you devices dies during the flight.  This would be nice, I did see it on my one trip on the other guys.   The other guys also had two price tiers where you could buy a couple of hours or else pay much more for duration of your trip (it might have even been for 8 hours and not the full trip duration) which compared to $8/day I was like "ugh" but if the price is going up this might be a good way to break it into bite size wifi.         ... View more

@floridaguy wrote: No airline is going to run an empty plane.  Their data likely showed them that over time, the only viable schedule was on Saturday where they could fill up the plane. Not that a daily service wouldn't be viable necessarily, but prioritized based on the current availability of planes and staff resulted in only the weekend service for that city pair.   They also factor in if the destination can be reached from a connection very easily - for instance if there's daily service from one of the regional "hubs" like Baltimore or Nashville then there might not be a direct flight from further west. Southwest has its origins with short-haul travel and they are sometimes content to offer several 1-stop pathways to a location that funnel through some other location.   Now separately if you are looking at an international destination then the data they have right now is people are going there for week long leisure trips and there's not enough business travel for daily flights. That's also common.             ... View more

@SfaSW wrote: Hello? Does anyone know whether Fox Sports 1 is included in the plans for sports viewing in March? It appears that sometimes certain channels are added. My family won’t want to miss a Xavier bball game! https://community.southwest.com/t5/user/viewprofilepage/user-id/159068 I'd have to check the next time I'm flying later next week. It isn't on the current online list although I think there are some included that aren't listed.         ... View more

@klingaman wrote: I have now called in over 6 times to explain the same thing, the rep escalates my ticket, and then I get a generic email a week later saying basically that they sent it and they're sorry if I didn't receive it.  This is completely unacceptable.  Any suggestions? They say that they sent it, and it was redeemed or do they know that?   This sounds like a wayward email problem.     ... View more

@PettyIntrigues wrote: Here’s how I would like Southwest to start competing with Alaska: by flying to Alaska. Everything else works well for me. Are there gates available at the most likely airport(s)?   My guess is the challenge would be without having a hub and spoke model that there are too many Alaskans coming from various areas to the main airport and connecting to the mainland where Southwest won't have capacity to serve the smaller feeder airports, therefore people will be pre-disposed to take whatever Alaska offers to get started and then stick with it for their trip to the mainland.         ... View more

@JasonCampbell wrote: The WiFi is free for me. As a 15+ year A-list Preferred I get free wife every year.  I get paid $300 an hour to be working. I'm on Southwest Airline flights anywhere from 8 to 20 hours a week for 48 to 50 weeks of the year. Even if I'm generous and say SWA wifi is reliable 50% of that time, I am losing min 200 hours of billable time a year, or $60,000 in income.     I've been able to work around this by planning around the flight times for things I can do without the internet on my computer, but if your workflow doesn't allow that to happen then it will definitely be a challenge.   Try to fly only Max and 800 aircraft, that might help somewhat with the newer equipment.   Anyway, they know, they are working on it, and hopefully you can manage in the meantime but it could be years before the whole fleet is retrofit.   For me:   the lack of change fees, baggage fees, and somewhat lower fares is > internet access     ... View more

@rjcharron wrote: I’ve flown Southwest for business travel out of Houston Hobby airport for many years, but for the last month or so I noticed significantly fewer non-stop flights available.  Several route I fly regularly such as Sacramento and Jacksonville have no non-stops at all now.  Could this be due to route changes since the issues in December? There was a noticeable shift towards short-haul flights so that across the whole network it seemed like there was a bit more expectation that flyers going a longer distance might be more likely to be making a connection.   Some of the longer non-stops are still out there, it sounds like if you can move dates around there might be some options.     ... View more

@Kandrah wrote: I will be traveling alone with my three kids (ages 5, 9 & 10) from Sacramento to Oklahoma. Pre-boarding question. I know we would qualify for the family pre-boarding but wanted to find out if I purchased the Early Bird boarding for myself would I need to purchase for each child also or would they go with me?  Trying to figure out the best way to do this. We have only flown a few times and this would be the first time without my husband traveling with us.  Also that would be the best seating arrangement. All three kids in one row and me in the aisle seat across or two in one row and two directly behind?   Thank you for any advice!! As @TheMiddleSeat mentioned boarding at "A61" through the family boarding is probably sufficient and as good as you'd get with EBCI.    If 9/10 are good to sit by themselves then personally I'd maybe try:   9 and 10 take aisle/window on one side You and 5 take aisle/window on the other side No major argument with three kids in a row and you on the opposite aisle as well, that sounds doable for sure.   Check ahead of time - if the flight is lightly occupied then maybe you'll get the empty middles and be able to move around a bit as needed.   If the flight is full or nearly full, then change that to be middle/aisle and aisle/middle across from each other.   My kids are younger so I wouldn't do the front/back rows but maybe that's fine for 8/9 year old kids, maybe they would enjoy having the row ahead and being on their own a little with you and 5 right behind them.   The worst case if there was an (IMO) unreasonable interpretation of the family boarding would be that you want EBCI for the 8/9 year old kids and then you and 5 board in family boarding. I think it's pretty likely for you all to board - the intention of family boarding is to keep families seated together while not allowing excess numbers of adults to board with one kid.         ... View more

Make a search in all of your likely email accounts for this subject line:  "A message from Southwest CEO Bob Jordan" I hope the codes for the points show up soon.       ... View more

@bigK wrote: I received the 25,000 point but my companion (on the free companion pass) did not.  Anybody know if the companion should get the 25,000 points for travel disruption as well?   Same. I didn't ask about it yet so I still don't know for sure.     ... View more

@bec102896 wrote: If under 12 you would be a UM and would have to pay the UM fee   if you are 12-17 nothing extra is required Your just like any other adult passenger however being under 18 you won’t need ID you would just tell the TSA agent you under 18 and you should be good to go. They might ask you a question like how old are you or what’s your favorite color (I saw an agent ask a kid that today in AUS)  None is required, I've never done this before but I don't think it would be bad to send some sort of ID or letter. Certainly some sort of paper with the adult's contact information might be helpful.   You may also request a gate pass to get the YT to their gate, and whoever is picking them up might request one on the other end. It's not guaranteed to get one every time, but it is an option to ask for one.         ... View more

@nick_asian wrote: Just a bump to say my issue still isn’t resolved after three more flights after. It’s not been a good time. If the device appears to be connected to the network but won't bring up the splash screen and you can't get "getconnected.southwestwifi.com" to launch it, try:   URL 1.1.1.1 - this often works in cases where the splash screen didn't come up yet and you are connected but not yet authorized. It will trigger the splash screen. This works on other providers as well, not just Southwest. If you type that in and go to an actual internet services website, then you do have connectivity, something else is wrong.     ... View more

@dfwskier wrote: See the reply immediately above your post and/or try a different browser. Maybe try a private browsing window as well. It sounds like a login glitch.   Log out, log back in might also work.   I get a mobile error like this all the time, but it always works immediately on the next try so it doesn't sound like that's the issue you are having.    David   ... View more