Southwest Airlines Community

@CupCrusher40 wrote: Is it size of exhaust (EGT) that matters or amount of CO2? HVAC engineers use CO2 as a surrogate for air quality, as affected by concentration of humans.   Everything coming from human breathing, bodies, etc. is assumed to be higher concentration if the CO2 is also increasing.    CO2 is used since we can measure it relatively easily compared to other products of respiration or the difficulty of counting individual people.   CO2 itself isn't harmful except in cases of extreme concentration (5000 ppm) and over a long period of time. Levels on well-occupied airplanes are typically 1,000 ppm to 2,0000 ppm.   However a 737 has a HEPA filter to remove particulates so in that case with a HEPA filter inside of a space the contaminants (originally cigarette smoke) would be removed while CO2 could still increase - so providing an air purification device splits apart the actual contaminants of concern from the CO2 concentration - it's not a good surrogate any longer.   I'm not as familiar with MD-80's but based on the vintage and size these likely had HEPA filters too. Some of the regional jets do not have them.                     ... View more

@damielgougharu wrote: I have a flight back to RDU on Saturday the 22nd of July, I have a layover flight into the Baltimore Washington Airport where I would sit for about an hour. I bought the plane ticket as one ticket. Is there anyway i could move my flight from the Baltimore Washington to RDU back a day and stay a day in Maryland? Not the way you are describing but yes - you could always change your flight back to end in BWI, and then use any travel credit remaining (if any) to buy a flight from BWI to RDU the next day.   Southwest tries to keep layovers less than four hours with a few exceptions that pop up trying to reach airports with less frequent service.   Do not just get off in BWI even if it is cheaper than changing it - if that happens you'll lose your points for the flight. Also if you did this on the earlier leg it would cancel the rest of your itinerary as a now-show. Any checked bags would also go on to RDU.             ... View more

@dfwskier wrote: I think you have it backwards. You have to do that when you are returning FROM an international destination, but not wen you are traveling TO that destination. They do have an "inside" customs and re-screening at DEN so you don't have to go back through the main security line which saves some time for sure - but as @dfwskier mentioned that will be on your way back from CUN, not on the way there.     ... View more

This may not be useful three weeks later but you can also try buying one or two or three tickets at a time and see if the price goes back down, if it is tolerable to have one of the tickets be on a separate reservation.  The example @dfwskier gave you is great - one follow up is that if one of the remaining seats was taken out from under you there might still be three of them left.    ... View more

@Smiles4891 wrote: Good morning!  My 9 year old stepdaughter will be accompanying me to pickup my daughter from her UM flight and I have a photocopy of her birth certificate, my military orders listing her name and birthdate and relationship to me as “child”, the official certificate of my marriage to her dad (his name/bday match the name/bday as her father on the photocopied birth certificate).   My question is:  will the photo copy birth certificate be acceptable for her ID?  I know for the infant boarding passes, the southwest website says photocopies are acceptable, but I can’t find clear guidance on my unique question.   I’ll have my other two bio children with me (and their original birth certificates), but I want to make sure we don’t have any issues checking in and getting our lanyards.   Thanks!   I don't think there is an ID requirement for 9 y/olds, so it's more a case of having some things in your back pocket just in case there are questions.      ... View more

The do sometimes leave a little early if they were signed off on all the paperwork and for some reason needed to keep the schedule.    I'm sorry they weren't able to wait since it was the last flight of the day, but I hope you have better luck getting to the airport earlier as well.    I cut it close sometimes as well but I'm prepared for the plane to be closed anytime I'm under 30 minutes prior to departure.     ... View more

@Evesp23 wrote: Did this ever get resolved? I’m in a similar situation and don’t know how to go about this. One update is that customer relations is gone so you just call customer service and go from there.   Contact Southwest Customer Service    I would probably start a new thread instead of replying to this one, you might be able to catch someone else that has been through it more recently.     ... View more

@CupCrusher40 wrote: what if different terminal ? Both Midway and BWI can stay in the airside and get between concourses.   That is a good point - I once had to go through security in PHL because I flew Southwest from MDW to PHL, but then US Airways from PHL to GSO, and the concourse with the regional jets for US Airways wasn't connected to the Southwest concourse. There was a bus connection on airside, but it was faster to exit security and re-enter. I think this particular one is fixed now.   But in the vast majority of cases if you are staying on the same airline you won't have to leave security.   If you are changing airlines then yes you would, for one thing your checked luggage won't be transferred regardless of the gates. And then it would be possible at some airports that there are terminals or concourses that aren't able to be connected by walkways when tranferring airlines.   I believe OP was on Southwest the whole way though.         ... View more

@Passenger1C wrote: @Rodmilbourn  I agree with you. The market is definitely there. Allegiant is rapidly growing at TYS due to the need. SWA is losing out for sure.      It sure is a popular topic on the community!   Find some free gates, get some deliveries from Boeing, and maybe they can talk in the next year or two.     ... View more

@SoCalFlyer97 wrote: To compare (OAK to downtown Oakland 19th St BART via BART Coliseum Station):   Carrier: BART Beige Line Peoplemover One Way Fare at the time of the trip: $6.70 OAK to Coliseum BART Beige Line $2.15 Coliseum BART to downtown Oakland 19th BART via BART Orange Line $8.85 Total Beige Line Frequency: 6-12 Minutes Beige Line Trip Length: 9-10 Minutes   Carrier: AC Transit Bus Route 73 One Way Fare at the time of the trip: $2.25 OAK to Coliseum via AC Transit Line 73 $2.15 Coliseum BART to downtown Oakland 19th BART via BART Orange Line $4.40 Total Line 73 Frequency: 15 Minutes Line 73 Trip Length: 10-12 Minutes   One caveat if you plan to value shop your ground transportation at OAK: If travelling back to OAK anytime after dark, I would spend the $6.70 fare for the BART Beige Line as the street level bus stops at the Coliseum BART station are not in the best of areas and may not be the best place to wait for Line 73 at night.   Safe Travels! Fun pro-tip!   Was it as easy with any roller bags to get through the bus vs the connector? I had forgotten that it was separate fare from BART on the connection, or can you buy a day pass or other option to avoid separate fares?   Thanks also - I looked it up after my post and didn't realize Muni was only SF and East Bay have their own regional bus system...but close enough! ... View more

@scofiel9 wrote: Hello, My bag was lost on a direct flight from DTW to LAX.  It has been 1.5 months and Southwest has been unable to find it. I filed a report one month ago with receipts of items in the bag. Up until I filed the report, communication was good with the Nettracer Baggage Portal.  Southwest responded within a day and was helpful. This is the filing website.   https://app.nettracer.aero/pax/southwest/dashboard   After I made the claim, I have reached out three times with no response.  I am unable to get a status or even simple questions answered. I was wondering if others have had any luck contacting them another way or through another avenue.  I am also curious if Southwest did reimburse you, what was the reimbursement process.   Thank you! If you search the community there is a phone number for Aero Services, leave a message they don't pick up. You'll have to describe the luggage and hopefully you had a tag on there although maybe it fell off. (I always leave some ID inside the luggage as well.)   It's possible that it was taken by someone at LAX or if it was mis-directed to another location it never got back into the system.    The FAQ shows that when you first registered for the nettracer you should have instructions in that confirmation email:    https://www.southwest.com/help/baggage/lost-damaged-baggage     ... View more

@Abigail wrote: Hi, this is my first time asking for help outside of my family. I will soon be 18 in august I’m taking a solo flight to be with my girlfriend and her parents, I have a learners permit with a photo of myself on it, I’m flying delta from Kentucky. Am I able to fly if I’m over 18 and my permit says “Under the age of 18 until” then it lists my birthday. My permit is not expired it doesn’t expire until 2025, I take my trip in august. Any help with this topic is really helpful I hope I gave enough information  This is a Southwest message board, but maybe Delta doesn't have anything like this for customer-to-customer help.   Here's the TSA list of valid ID: https://www.tsa.gov/travel/security-screening/identification   Is your learner's permit issued by the state? It may qualify as "state issued photo ID" otherwise maybe you have one of these other items like a passport.   If not, arrive with some extra time and you can perform an interview to establish your identity. I'd use the suggestions on TSA's site pertaining to "lost ID" in your case not having any of the approved items.             ... View more

@bobjames wrote: If surname in passport is blank how should the boxes name be filled- first name box & surname box?   for e.g. first name in passport is given as BOBBY JOHN  I would call or try social media to check on this before you buy a ticket with incorrect naming.   Is this not a USA passport? I think it should match your ID but this might be a special case.     ... View more

@hemiforjin1 wrote: Getting off the plane after a 2 hours delay was a mess, disabled folks seemingly dazed standing up getting into the aisle waiting for attendants to assist them. Not a happy ending to my trip. So I have learned a lesson. Yes there are some which need to be assisted, there are some whom abuse the system. There is always room for more training of the flight crew especially when it comes to customer concerns.  So this is an example of the system working, these folks did need assistance. (But please stay seated until you know an attendant is available.)     ... View more

@YeahNoMaybe wrote: My initial thought would be, based on what I have witnessed, is that maybe she was keeping the front lavatory clear because the agent who comes on to restock supplied is also the one who should clean up, mop and restock the lavatory.   Maybe she was trying to keep it clear because that agent was about to or in the process of servicing the lavatory.       People use the rear one all the time at the gate, so I'm also interested if this was a timing issue with using the front lavatory either with servicing, pilots, or getting a count of through passengers.   For a number of reasons if a passenger had a need to sit near the lavatory, I'd go for the back one for this reason, also you can form a line, the pilots aren't ever using it, etc. It is more discrete if you get up and the seat-belt light is on.         ... View more

@SoCalFlyer97 wrote: @oscarjuvera wrote: Hi everyone, does anyone know if I can bring with me an iron to iron my clothes? It's not a steamer nor a fancy one, it's a target classic iron.  Hi Oscar-   I didn't see any restrictions on TSA's website on bringing common clothing irons for checked or carry-on. I think an iron may be defined as a large electronic device but I could be wrong.   I would therefore remove the iron from the carry-on bag and keep it separate or in the tray when running it through the x-ray machine at the TSA Checkpoint for both PreCheck and Standard screening and putting back into the carry-on after clearing TSA just in case an officer needs to review the iron. Make sure it doesn't have water in it if you are carrying it on.   I don't see any issue with it in checked luggage for sure. It would be a little odd for a carry-on as most hotels have them at your destination but if you aren't staying at a hotel then maybe you need your own.   I'm also assuming it plugs in and does not have a battery, you said it was a Target classic iron. Otherwise battery restrictions would apply.     ... View more

@SGomez wrote: Same complaint. Paid for upgraded boarding and happened to be on a cruise specific flight. Had 22 wheelchairs plus their companions and numerous other preboarders. I was in the A1-15 and I think we got on after 50 people and I am now demanding a refund. If you pay for something you do not get, you should be entitled to a refund. It is funny how with all the other airlines you have to pay for what you get. PS. Delta is great! I have no issue with passengers that have disabilities boarding first but they are not paying for business select, 1st class or Comfort plus upgrades so they typically are not sitting in the first 10 rows. You have to pay for that luxury as they should with Southwest.  You can always ask - reach out to Contact Southwest Customer Service but I don't expect they would agree necessarily, the "Business Select" is offered to improve boarding position, get a coupon, and earn 12x points, and be refundable and all of those things did happen - the unlikely event of excessive preboarders (and perhaps any through passengers?)  made the outcome not as you expected.   That's one difference compared to the Delta offering there isn't more legroom in the front seats, etc. you are just buying a position, not a seat. (I usually go for exit row myself, but sometimes it isn't available, I'm  not usually trying for the front of the plane so this largely doesn't affect me.)         ... View more

@SoCalFlyer97 wrote: @Laura_Javier wrote: Subject: Formal Discrimination Complaint Regarding Flight Attendant Conduct   Upon entering the aircraft, I was already fatigued due to the significant delay (2.5 hours) in our flight. As the flight attendant approached to train us on emergency procedures, I briefly turned my face towards my friend, who was seated nearby, to seek assistance with fastening my seatbelt. However, the flight attendant abruptly interrupted her instructions and admonished me to pay attention.   Hi Laura- I would forward your letter in an email addressed directly to Southwest Customer Relations for review as this a customer-to-customer forum. https://www.southwest.com/html/contact-us/   However, having taken several Southwest flights, I can provide input on sitting in the Emergency Exit Row. Going forward, I would wait on the seat belt assistance until the FA is done with the Exit Row Training Briefing; FA's need to brief and train the passengers seated in the Emergency Exit Row on the emergency exit procedure which requires passengers to be fully involved in case of an evacuation. This includes an acknowledgement that would require full attention of the training briefing. The training is typically done about 10-15 minutes before the flight staff close the front door and FA's commence the general safety information briefing and final checks on seatbelts. Thus, if such a situation arise again, I would hold on the seatbelt, focus on the briefing first and then assist.   Hope this helps! However, I would forward your case to Customer Relations if you believe you were unfairly treated on the enforcement of this policy. I would echo @SoCalFlyer97 here that the FA have been taking it very seriously on my recent flights and you do have to pay attention and verbally reply that you are willing and able to help in the event of an emergency.    The last two flights I've been on they were very close to moving people out of the exit row for not paying attention to the briefing. One of these could have been a language barrier question about whether the person was understanding the duties, the other one was just a clueless person that hadn't been in the exit row before.   Here's an article on the topic as well, I think they could have gotten into deeper.  https://www.washingtonpost.com/lifestyle/travel/read-this-before-you-take-an-emergency-exit-row-seat/2019/04/17/f43c0162-5af3-11e9-a00e-050dc7b82693_story.html   If you do want to follow up with the airline though use the Contact Southwest Customer Service methods as this forum is passengers helping passengers and we can't take any official action.       ... View more

@whseals wrote: Mine closed on July 2 for all June charges. Hopefully we will see it by the end of July. Thank you for your reply.  That's cool - you probably got the best case for getting it settled earlier with that timing.         ... View more

I don’t have the citation but they definitely can bump the last people to check in.   According to FlightAware the plane flew and was a Max8 so there was some other cause of denied boarding.  They have to issue compensation with denied boarding, but this sounds like something different with a schedule change.  Anyway - in case you take the refund option the compensation comes after you are inconvenienced, so now is the time to ask.       ... View more

@kingsmatt80 wrote: The promotion states that the points will be posted by the end of July 2023.   It’s only the 10th of July, your statement or others’ statements may not even be final yet if they included the June period.  End of July might even be optimistic for a period running 6/30 to 7/30 in the worst case scenario.     ... View more

I’m a fan of making a visit 30 to 45 minutes prior to the scheduled landing. That usually catches most approaches for timing - Chicago or NYC towards the longer range, some of the smaller airports you can go up to 20 minutes before.  The main clue is you hear the engines back off and slight change to attitude roughly in the 30 minutes out time frame - that’s the five minute warning for the seatbelt light to come on.      ... View more

There are unwritten rules for seat saving and one of them is that a human being has to be in the row, either the aisle or middle.  Putting their boarding passes on the row behind them is pretty poor effort in the seat saving industry.    ... View more

@floridaguy wrote: I've heard people say that if they want a second seat they have to buy it.     Not on Southwest, you'd have to scan both boarding passes, since you can't do that then one ticket would be a no-show. It is limited to customers of size which have a specific ticketing methodology (the second ticket is never scanned) or musical instruments:   https://www.southwest.com/help/baggage/special-baggage-sports-equipment             ... View more

@scottandrew1973 wrote: I just found some Kickin' Tail tickets that I hadn't handed out yet.  There is no expiration date on them.  Can I still give them to employees that go above and beyond?  Is it worth anything to them at this point? Definitely still worth it for pride - can you confirm if the program is still going for the employees earning physical rewards @cheyenneallgood ?   I and several others had asked for replenishment on these and it wasn't offered, but not clear if any outstanding tickets would still be rewarding other than for feeling good.     ... View more

@bec102896 wrote: They do MCO to RSW so why not MCO/MIA or other Florida flights.  But does the plane fly or drive down the interstate?   J/K - that's fine it's about double the MSA population for Fort Myers vs Pensacola. RSW is about four times the enplanements as PNS.   ... View more