@JoAnnF wrote:
Re: customer service on flight 2504 Long Beach CA to Las Vegas Nv leaving Long Beach 7:45 pacific standard time. The male flight attendant was quite rude to me just before takeoff on the flight to Las Vegas. There were plenty of empty seats and a very tall big man arrive five minutes before take off and asked where to sit and the female attendant pointed to the middle seat next to me. I began to say “I don’t think you want to sit next to me…” I was going explain I might be coming with something (a cold) but I didn’t get a chance because the man found another seat since there were plenty. The female attendant seemed annoyed that the man didn’t sit in the seat she pointed to and called the male flight attendant over who must be in charge and he had the nerve to tell me I can’t just keep another seat next to me and if I did I would be charged for another seat! I tried to explain but he just rudely stomped away. It was loud and embarrassing interaction and must be reported.
No one ever before with Southwest has ever talked to me with such nastiness and a threatening manner. It was as if he was trying to provoke me.
I request a LUV voucher or some sort of reimbursement for this rude experience.
They are trying to get the plane moving so the FA was just trying to keep things moving.
I don't think it's valid at that point to suggest "maybe sit somewhere else" of the whole plane would be people suggesting all kinds of reasons why someone should find another middle seat besides theirs.
If you felt sick enough not to sit by someone then you shouldn't be flying, or could wear a mask, etc.
That said they don't really have the ability to charge you for an extra seat, so my best suggestion is just to move on from this.
But use the Contact Southwest Customer Service information provided by the other poster if you still want to follow up on this exchange.
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02-21-2024
04:13 PM
02-21-2024
04:13 PM
@here4points wrote:
I just received my points yesterday for this promotion. Based on how the promotion was worded I assumed it would count towards my 2023 balance to achieve 2024 companion. Customer Service on the phone thought the same thing in December which I then booked a unneeded hotel to get me over the limit for companion. Now they are saying it counts towards your 2024 balance to get companion for 2025 given the points hit my account in 2024 even though there would be no way to hit your account in 2023 with their 8 week waiting period. Anyone else get confused by this promotion? Seems a bit misleading based off of the "finish the year strong" and "points count towards 2024 companion pass" messaging.
All of it makes sense to me as counting today for current points except for that last line.
Do you have the whole excerpt? There could be a mix-up in the lingo where someone is saying earn points in in a year vs for a CP period.
The wording would be clearer if it said "current year qualifying" which would always be this year plus the whole next year.
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@bballflyer wrote:
Typically you earn it after the close of the statement that you reached the 4K on. So if your statement closes on 2/29 and you had 4K of qualified purchases that month, then typically you would get companion pass a few days after your statement has closed. You can book your May flight and once earned add a companion later.
The 8-week thing for the promotion is the only wild card, so work it backwards. Agreed that the "regular" Companion Pass earns right away but with the promotion it may be reviewed separately.
In the meantime @jeantags book a placeholder flight so that you have something booked using points - that way if the CP does come through you can cancel the points flight and get a refund. If CP doesn't come through, you aren't stuck buying a last minute ticket.
Are you only using the CP on one flight @jeantags ?
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You are submitting this as a cybercrime?
I hope you get your money back or a credit, but I don't think this fits the scope of IC3.
I rarely use the hotel service so I can't comment as whether there is any grace period, what the cancelation is, why didn't you receive a cancelation notice originally (answer: it wasn't canceled)...whatever the mix-up is I encourage you to try some other avenues.
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02-19-2024
02:27 PM
02-19-2024
02:27 PM
@dfwskier wrote:
Again, nnsense.
Right now if pax get to bag check too late to check bags, the airline will tell said pax to carry the bags to the gate and gate check them. I've seen pax send 5 bags thru the scanner.
I've carried skis, large roller bag, boot bag, and laptop case to the gate and gate checked the first two of those items
There is no rule prohibiting that
I may have my family's baggage as well as mine, it only matters when you get to the gate. You are welcome to carry as much (more than I want to for sure) luggage around the airport.
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That's generally the reason to buy refundable tickets if you aren't sure about flying and applies to all airlines.
Southwest offering the WGA fare (and the other airlines offering non-refundable economy fares) is a trade-off on the cost today vs flexibility tomorrow.
Southwest does have one of the best workarounds in this regard, for the limited extra cost of buying a WGA+ fare as you pointed out the friend can transfer a flight credit back to you.
Since it is academic anyway until you actually cancel the ticket, go ahead and book Southwest either WGA or hopefully WGA+ and then wait and see. If your friend cancels and you need to recover the flight credit then setup an account for them. Like you said if they do not otherwise need the account then just wait until the end and see if they need it. If not, then don't sign up for one.
This is still WAY better than other carriers where there would be no option to transfer the flight credit.
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@craigclayton59 wrote:
secondly, when checking flight status if you have flight number there is NO REASON to enter the to and from city.
That isn't completely correct - the same flight number in many cases follows an airplane across the country through four (or more?) stops.
So tracking your flight by flight number only won't be sufficient on those routes where the flight number continues across multiple stops.
Some flight numbers are indeed between one city pair and that's it - in that case yes it is over specified.
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@dfwskier wrote:
The pracice of automatically sending drink coupons to people that have completed 10 paid flights was discontinued early in 2023 -- be they paper or electronic coupons.
Sounds like the airline needs to update it's website.
Definitely still opt-in in case they suddenly come back in any form, or if there is a surprise and delight issuance you don't want to miss out on it.
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02-18-2024
01:33 PM
02-18-2024
01:33 PM
@Hetherington wrote:
Hello, we fly from DEN to IND in April and we have a short layover with no plane change in MCI. My worry is that they won't put the carseat and stroller back on the plane for IND after our layover in MCI. We can't afford to lose the stroller or carseat. Thank you!!!
It will be sorted by the baggage handler and immediately placed back on the same plane, if it is even removed at all.
They will be looking for this as it is a no-plane change route.
This is by far the best case for a quick layover compared to a connection where you change planes.
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@puppie96 wrote:
It's been years since I was given any drink coupons. They used to be sent automatically.
I've searched this forum and found the issue was addressed before, but the suggested solutions haven't worked. Supposedly there's a place on the RR account page where you can "opt in" for free drink coupons, but I had no luck finding the link that was supposed to be there. That may have been because these suggestions were several years old and not current.
What's going on with the coupons now?
Thanks.
Unfortunately you've found some of the older advice - the current status is that the automatic mailing of drink coupons are discontinued.
It isn't clear if it will come back or not, or there can be an occasional package of them coming from Chase if you have the rapid rewards credit cards.
Business Select and A-List Preferred passengers are getting the drink tickets electronically now so it seems unlikely for printed and mailed tickets to make a comeback.
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@KBayron you had A1 and A2 and did not get to sit together?
That doesn't make any sense, even with about 50 preboarders and companions there is still close to 100 seats left on a 737-700.
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02-14-2024
04:46 PM
02-14-2024
04:46 PM
@dfwskier wrote:
When you use RR points to buy a ticket, they are worth about 1.3 cents each. So, if you pay more than that, it is not a good deal
And if you have companion pass, then they are worth 2.6 cents (assuming you'd buy the same ticket for your companion...it's probably not fair to say double, but there's some boost).
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@Hrobbbs wrote:
Thank you. I figured it might not work, but worth a try. I bought both our tickets back in October with no plan to use CP. When the offer was announced last week we thought we might get lucky if there was a way to get the pass before our flights (Feb 24).
If there's a week or so maybe! At least you are covered now with the tickets in-hand so you won't be scrambling the day of if it doesn't come through in time.
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@Hrobbbs wrote:
I will be able to hit the spend requirement. So I guess the question now is if the first statement can be moved up on a new card.
You can change the date of the statement, contact Chase directly for that as Southwest doesn't have any input there.
However they have been known to change it for the next one, once the current period is concluded.
Call Chase and ask, but likely it will be a "no" - in the meantime book the CP ticket with points if you need to save that spot, so you can get it refunded if the CP comes through in time. (i.e. don't buy a placeholder WGA fare which will refund into travel credit.)
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02-12-2024
11:55 AM
02-12-2024
11:55 AM
@207412273 wrote:
The police are asking for my help from SW, because thus far, they are willing to give me more information than them! Which seems crazy, given well.. the are the airport authorities.
Carry on then, and good luck. I do hope the person is caught.
Since this is a customer to customer forum I'm not sure that we can offer much else in terms of actions that you can take.
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@207412273 wrote:
That was the first thing I did. I understand stand that piece of it. What I’m trying to do is get information on the person that did this. Working with police to try and catch them checking in, and SW is not being overly cooperative.
Are the police asking for your ongoing support on this? I'd be surprised if the police wanted you to keep investigating, they have all the information and can get the more details from Southwest. The last thing they want is for you to show up at the airport to confront the person for instance - not that you are planning on doing that necessarily but just for example they don't know what a person is thinking.
If you got the credit card company to issue a refund then the system is working at the basic level. The credit card company and the police will follow up on the crime.
The person at Southwest doesn't know if you originally agreed to buy a ticket for someone or any other number of scenarios and can't/shouldn't give out customer information to someone that calls. There is eventually someone there that would have authority to give you info as the purchaser but I'm not surprised if that's a level or two higher than the first person you talk to.
If the credit card company is waiting then I guess you do have to keep following up a bit more, but hopefully they've already agreed to return your funds.
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02-09-2024
11:51 AM
02-09-2024
11:51 AM
@Kayo131 wrote:
Thank you Southwest for making my evening. WOW is all I can say. Who knows when my bag will be returned or what condition it will be in.
When is a good question, but there's no reason to think it will be mangled unless you saw it get run over by a ground vehicle. I hope you were able to get compensation, keep us posted.
I did see this once at DAL where a tight turn on the baggage cart let an item fall off and a few thousand people could see it from the concourse gate area. Eventually someone picked it up - at least that was a checked item, that's not quite on your level with a forced gate check but it does happen.
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02-07-2024
08:59 PM
02-07-2024
08:59 PM
Thanks for sharing! Great tip for ONT as well although if I’m there I probably will be in a rental car.
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02-07-2024
08:54 PM
02-07-2024
08:54 PM
Even if you buy multiple tickets then you’ll forfeit the extras as “no show” when you get there and then scan the boarding pass for yourself that’s all you get - the additional seats will be marked no show and forfeit.
Potentially there will end up being empty seats on the plane, but you won’t be guaranteed to have them next to you.
*the last place I would sit on a plane is next to someone with three pets but I’m allergic, it may not bother some people or they might even enjoy it.
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@liquidimports wrote:
Would it be beneficial for her to enroll in Rapid Rewards® so I can include her account on the flight reservation
Yes! Having her account she'll be able to earn points and you can submit prior confirmation numbers to get points retroactively up to a point. She can also login and see her flights, get boarding passes, etc.
Will this action reduce the total points I'll earn for the flight in my account?
No, the points are earned for the passenger flying no matter who buys the tickets and what account was logged in at the time of the purchase.
If the purchase is on your credit card you still get the 1x points for all purchases plus 1x points for buying on Southwest.com (if you used the web) and then each passenger gets their own 6x per WGA fare (higher for the other fares up to 12x for Business Select) no matter who purchased and who was logged in - each person needs their own RR account to earn the flight points.
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@sdover1966 wrote:
Great info @DancingDavidE , thanks. I had not thought about the bins in the middle being a tad larger than the ones in front or back but it makes sense.
3 of my 4 flights are on the 737-700 and their bins are smaller than the 737-800 so every inch will matter for sure.
Good point on the 800/Max vs the 700's. The bins are a bit larger overall on the newer aircraft.
Some of the Max are even having new larger bins that fit the luggage on it's side in the 10" dimension instead of the 16" dimension so you can get six bags in an overhead compartment vs four in the standard configuration laying flat. (height is still the same) if you have one of those then the 10" vs 12" would be fine as well.
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@05bardic wrote:
As active duty military Southwest lets me board early between groups A & B. If I'm flying with my wife will they let her board early with me?
The wording is only for the active duty military member.
I reached out to twitter to see if they had any additional advice and the policy they have is also for the active duty military member only.
I'd suggest to check with the operations agent who will be performing the boarding process and ask them in advance if it would be okay in case they allow it.
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@bballflyer wrote:
I have recently been booking hotels through the Southwest website to get the extra points toward companion fare qualifications; I have just noticed that at the bottom of the booking page there is the offer to pay a little more and received extra miles and a special phone number to use, I suppose if there are issues with the hotel. For example if book a hotel for 4000 points, can pay another $40 and get 4000 more points; Does anyone know if these points also count toward the companion fare? I know the first 4000 do but what about the extra?
I think so:
End of Year - Tier Qualifying Points (southwest.com)
Hopefully someone can confirm that has done it, but if the points are hotel points then yes.
If they have another category from the box way at the bottom of the linked page then no.
Check the fine print again to see what the keywords are, unless someone can confirm.
It would be consistent that they are - Rocketmiles for instance does a similar thing and those count.
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02-06-2024
06:50 PM
02-06-2024
06:50 PM
@bballflyer wrote:
I check frequently for promotions that they will have on your RR account. I am not sure, but I also think that the different credit cards receive different offers. I started getting better offers when I upgraded to the priority card than my husband who had not upgraded. I also suspect the offers may be geared toward your spending habits as our offers are slightly different even now that he has upgraded to priority.
I think you are right, you may have other cards in your portfolio and they can tell that you aren't buying gas with it for example.
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@sdover1966 wrote:
I have not flown for several years but I have recently taken a job that will require me to fly several times a year. I have 2 trips already planned for Texas and California. Because of my time away from traveling, I am going to have to purchase luggage for my trips.
My issue is with the carry-on size guidelines. Southwest says bags must be 26"x16"x10". How closely does SWA stick to those numbers? I have found several carry-on bags that will fit every dimension except the height requirements. The bags I like the most are either 11" or 12" high.
I have read that as long as the total dimensions are less than 51 inches (LxWxH) it would be ok. But not according to the numbers listed by SWA. I know if the operations agent doesn't measure the bag I'll be ok on the plane. But I do not want to check bags for this trip.
Any advise or experience would be appreciated.
Agree with @tappingmom1
Also you can help yourself out a little bit:
The bins at the very front of the aircraft and towards the rear are a little smaller due to the curvature of the aircraft body, if you have any question about it fitting go to the middle of the plane.
I don't expect you to be bounced at the gate being one inch too tall and meeting the other dimensions - the issue will be if you get on-board and then it doesn't fit. The gate agent will be scanning people for luggage that is obviously meant to be checked.
If the luggage advertiser promotes it as carry-on it will likely fit. Southwest flies only 737's and so the other airlines are much more restrictive if you end up on a regional jet. Depth is the most critical at 22"
I hope that helps, feel free to post a link to the item online if you have any further doubts.
Here's one example - the first bag that came up at Target as a carryon is fine.
Hardside Carry On Spinner Suitcase - Open Story™ : Target
The next two also are good - if it says "Carry On" in the name it should be fine for a 737.
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@Southernpilot wrote:
Are we allowed to save digital boarding pass drink coupons for future use or do we have to use them on the leg they are issued for ?
I believe the terms on them are for that flight only, or I'm vaguely remembering that one version of these used to be valid on the same day but not sure if that survived to the digital coupon age.
That said, save a copy/screenshot of them and ask nicely, many FA will allow it but YMMV. I'd say you have a good chance for same day usage. "Hey I didn't want to have this at 7 a.m. but now I'm on the way back home at 7 p.m. and I'm ready..." will be understandable by many.
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@5280Av8r wrote:
@John_Ocampos wrote:
Hello everyone,
I'm new to the forum and just came across this thread about the updated Southwest airport codes. As someone who frequently travels with Southwest, staying updated on any changes, including airport codes, is incredibly important for planning trips and ensuring a smooth travel experience.
Additionally, if there have been any significant changes or additions that could affect travel plans, such as new destinations or removed routes, I'd love to learn more about those as well. Understanding the logistics behind these updates can also provide insights into Southwest's operational focus and future direction, which is fascinating.
I'm confused on what you mean by updated airport codes because usually those don't change. Now, the airports that Southwest serves can change if that's what you mean.
Here are some quizzes to learn some airport codes (not limited to Southwest):
https://www.jetpunk.com/tags/airport-code
You can also go to Southwest's route map in list view and it shows all the airport codes next to the city.
https://www.southwest.com/route-map-list-view/?clk=RTMAPLIST
I follow https://swamedia.com/ to stay updated on route changes and additions. Also, their flight schedules page shows when their next schedule release is.
https://www.southwest.com/air/flight-schedules/?clk=GSUBNAV-AIR-SCHEDULES
I used to play a game called "Airportle" as well but the airports are international and not just domestic or of course SWA destinations so limited use for this purpose, but still fun.
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@luxe22 wrote:
@DancingDavidE Thank you so much for clarifying! I was not aware that baby gear is an exception to the checked bag size policy.
I apologize for the confusion in my initial post- I'll be sure to add as much detail as I can in the future! 🙂
No worries - the main distinction was were you planning to take it into the cabin (no) in which case it is all good.
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@luxe22 wrote:
Hi @DancingDavidE,
I was hoping to check the car seat bag with the car seat in there. However, since the car seat bag I ordered is too big, I will return it and purchase the Southwest stroller bag when I arrive at the airport.
I greatly appreciate your quick response and all of your help!
The one you have is fine for checking - it is only too big as a carryon.
The Southwest blue bags are huge - 80 linear inches, the baby gear is an exception to the 62" requirement for checked bags.
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02-05-2024
10:32 AM
02-05-2024
10:32 AM
@John_Ocampos wrote: I'm new to the forum and just came across this discussion on the 2024 bonus categories for the Southwest Card. It's great to see such an active community sharing insights and tips on making the most out of our rewards. I recently got my Southwest Card and am eager to maximize my points for future travels. From what I've gathered, staying updated on the changing bonus categories is key to earning points more efficiently.
Personally I use it for almost everything already to maximize points, but there might be a few cases where they are competing with another card for specific purchases and that's up to you.
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