Southwest Airlines Community

Great trip report! I wish I had seen that stained glass feature before.     ... View more

@avee8r wrote: Somehow, last Monday,  my wallet fell out of my jacket on a flight between LAX and Oakland. I realized it had gone as I stepped off the plane and was at the gate but by then it was too late to go back onto the plane.  The gate attendant tried to look, but the flight was boarding with lots of new passengers going to San Diego and was chaotic.   But my wallet has an Apple Air Tag on it, and I know where it is - It flew to San Diego and then to Chicago - Right now, it's at gate 18 or 20 at Concourse B in Chicago Midway and has been in the same place for 3 days.     I updated the lost and found ticket but no ones seems to read those or respond.   I know exactly where it is, but I don't know its situation - could be under a pile of papers, or on the floor somewhere etc   Im not sure how to tell Southwest this more proactively other than just update the lost and found report I filed.   Any ideas ?     I don't think it can be on the floor there, there is a comprehensive cleaning effort every night.    It's either at the counter until it gets moved to the baggage services or else fallen behind something, in a garbage can, or some other hidden nook. But here is the airport lost and found info in case you want to have them take a look:   Lost and Found | Chicago Midway International Airport (MDW) (flychicago.com)     ... View more

@dfwskier wrote: If you are really unhappy, then perhaps you should file a complaint with the airline.    To doso, click on"contact us" beloq and proceed. You'll need to note the seat you were in - the Max A/C system is fine in general, so if the specific plane is having an issue you can note it.    Did you notify the flight attendant? Sometimes the temperature can be set too high.   Those nozzles above you are only a portion of the A/C air, there should be plenty of ventilation and A/C capacity even if you had the nozzles fully closed.     ... View more

@Jlsswflyer01 wrote: I just booked qualifying flights for Companion Flies free promotion. Travel takes place in spring and flight with companion must travel August - early October.  I understand I will receive the Companion Pass Credit in my account at end of May.    My question is can/should I book October flight for self and companion now to ensure we both have seats and then call SW to have agent apply the credit to my companions ticket fare.  Or, must I wait until I have the credit and then try to book our flights?  I worry if I book my single flight now it could be sold out when I get the companion credit for my spouse, or if wait to book the availability may be very limited since our trip would be on final day of promotion.  If you are nervous about the flight selling out book the companion ticket on points if possible, which will re refunded to you when you swap for companion ticket, or else you can use a refundable fare.   Otherwise if the companion also flies often you can book WGA fare and swap it, then the companion will have a travel credit to use later, it won't be refunded.     ... View more

@Amberbarone wrote: Drop me off at the airport door - not the gate sorry!  Does your airport have curbside check-in? If so use that, they would be used to someone coming up to the counter with the other traveler's ID while that person waits in the car, or you can swap positions where one starts the check-in and the other finishes it.         ... View more

@valeriacabello wrote: Hm got it, even if they were both paid for under one checkout process/one user? That's correct - I'm sure the terms do say that the required travel is per person. ... View more

@shanewant10 wrote: Can I show verification document (driver's license or passport) to a SWA attendant when I'm traveling to Denver on another airline so that I may board online when returning  on SWA flight a week later?  The by-mail verification process seems slow and cumbersome.  I wish to check in early and get an early boarding status.  Not a flight attendant but maybe someone at one of the gate counters can help you with this, or when you depart the airport stop at the ticket counters.   Personally I'd try to do it while inside security if you have time to take the plane train to  Concourse C and try customer service there. Then if nothing is working, stop by the ticket counter on the way out of the airport.   ... View more

@dfwskier wrote: Southwest does not fly from the US to Canada Wrong airline, try Porter!    But if it does come up again, here is how Southwest treats "young travelers" https://support.southwest.com/helpcenter/s/article/young-travelers-flying-alone         ... View more

@tktc_78520 wrote: When security removes a passenger from a flight, does anybody know who determines the next step? I asked a kid (he was in his 20s—I am 76) to move his feet in the boarding area because you had to step over them to get through. He scoffed at the request. I said again, "You need to move your feet and learn to respect your elders." I boarded the flight without issue because that was the extent of the situation. There was no scene. This kid took my picture and falsely accused me of being a threat to security. I was escorted off the flight by law enforcement.     After I was interviewed by law enforcement, Southwest refunded my ticket and booked me on a flight the next day, free of charge. I was not allowed to travel with SW on the same day.  However, I was able to travel on any other airline. How does this make sense?   Does anybody know if there is a formal policy for this process?    Thank you. Was there a flight available on Southwest? I don't know if you are prohibited from the next flight necessarily but the next flight may have been full.   I would have to guess they don't want you to end up in the same airport as that person later in the day with any layover or other chance for a confrontation.   This story makes me sad, the youngster seemed to know what he was doing. Hopefully there's some tracking if he tried to do this again but I feel like its a case of "thanks for telling us" and that's it.       ... View more

@bec102896 wrote: Flying to Florida in the summer is rough   1. almost daily Seabreeze, storms causing ground stops and delayed flights 2. awful heat and humidity sweat with only being outside 5min in some cases  Florida in July/Aug is a "no" for me although somehow I keep end up doing it.     ... View more

@Mmedeiros99 wrote: There is no personal item measurements.   My carryon rolls bag is with in size limit.  It has to fit under the seat in front of you. So backpacks generally good. if it's as large as the other item it may not fit underneath.     ... View more

@haoyeen wrote: What is the policy for checking in car seats?   Do checked car seats count as one of your 2 checked bags?    I could not find any official policy on car seats.      Post from 2017 states that car seats do NOT count towards the 2 checked bags but I want to be sure this is the case.  Asking to clarify if post from 2017 is still applicable: https://community.southwest.com/t5/Travel-Policies/Checked-Car-seats/m-p/58172#M10793   Thank you.     I'm having trouble getting to the link in the newly organized FAQ section but this is still true, you can check a stroller and a car seat as two additional items that don't count towards your two free items.   Also if the child is ticketed they also get two free checked items which may help. Lap children don't get the standard two free items, but they do still get the stroller and car seat exception.     ... View more

@joshbf wrote: Why is there an iframe??? All I ever do is stare at the “revving up” image and the “submit” link NEVER appear… every flight, every time.   (please don’t suggest I reboot or clear my cookies-  I’ve tried everything.)   i click A list preferred, so just take me directly to the authentication screen that is NOT an iframe- please!!!!🙏  But do try going to the free texting page and accepting it, then going back to A-list preferred login. For some reason that worked for me, whatever setting it is that gets put in place by accepting the texting permissions.         ... View more

@dfwskier wrote: https://www.travelpulse.com/news/airlines-airports/southwest-airlines-to-start-red-eye-flights-for-first-time-in-its-history It will be great for people wanting to get back east from the West Coast.   There's also a hidden efficiency where if there is a need for planes that end up on the West Coast need to get back to the East Coast to start the day now they can fly there with passengers instead of being transferred empty. Obviously, the current schedule would be setup to minimize this but having the option to make a revenue flight out of a positioning flight might allow some additional routes/frequency. Avoiding that last flight of the day to LAS is okay, now that same plane would bring some passengers back to the east.    ... View more

@mzhibbs wrote: Thanks! I "phoned a friend" on this one and there is a new third-party service there, they won't be Southwest staff but there is a new option, they open 4 a.m. but take luggage for all airlines.         ... View more

@mzhibbs wrote: Does anyone know how early curbside baggage check-in opens at DCA?  TY I don't think there is a skycap for Southwest's gates at DCA.     ... View more

Search your email inbox, spam, and clutter folders for the phrase "You're Going to" or in your case you can also search for the city name in case that pops up - that won't work depending how much you fly, but if not very often then it could work.     ... View more

Firstly, as mentioned by @05bardic this is a customer to customer forum so do as that user suggested and Contact Southwest Customer Service with your feedback.   This sounds extreme and I'd have something in mind if you call that would make you happy, i.e. $100 LUV Voucher or at least equal to the EBCI value.   That said 1) and 3) are the current rules, so as you mentioned the situation would be improved with stricter implementation. (I feel like they are, your case sounds extreme...was this an Orlando flight by any chance?)   #4 is going to be a "no" - family boarding can't go before the Business Select group or compete with the pre-boarders who need to sit in a specific location. Families are given the accommodation to sit together but it isn't meant to be "favorable" locations necessarily. Going at the "A61" position has historically been more than enough of an accommodation.   Point #2 seems plausible? That would take the guesswork out of it for the gate agent. I like this suggestion.     ... View more

@ZevSupport wrote: You can toler-ate it 😉   Kidding. Shouldn't affect anything for SWA Stop winging it 😃 ... View more

@kencarl04 wrote: Hello. We will have a flight this June. From OMA to MO then 40 minutes layover then MO to FL. Will that be enough time, which is 40 minutes layover to look for our boarding gate for our next flight? Do we need to get our luggage and check in again?  MO being St. Louis? The concourse is fairly straightforward with all the gates in a row so you shouldn't have to go a long ways or take any long route to the departure gate.   It's enough time to make a connection, you can verify at OMA that your luggage will be tagged through to your final destination in Florida. You won't have to go back through security.   40 minutes is on the shorter end of connections though, so you'll want to head straight for the departure gate with minimal stops.   Do you have any boarding constraints - Business Select, preboarding, A-list, family boarding, etc? These would be the only issues that you may get to the gate and boarding could have started.         ... View more

@travelmum42 wrote: I see I wasn’t clear/provide all the details. I will counter check one car seat (oldest), luggage, and lotus crib. I want to gate check the stroller and one car seat (baby). It just breaks down into 3 pieces. Then we would have three carry ons as well. I’m not worried about the counter checked or the carry ons as we are within limits. It’s just if the stroller becoming three pieces is a problem.  Definitely clear if the lotus crib gets counter checked as a luggage item. Then your luggage totals four pieces. Then you would still have three remaining baby gear items after checking the toddler car seat.   No one will worry about it when they see you with three items and two kids at the gate.    If you did have four luggage items, the crib and the toddler car seat, and then also the three pieces of baby stroller and car seat you'd have to explain that the two items together are one stroller, and that each kid is allowed a stroller and a car seat.   I think you'll be fine.   Remember to go to the gate counter and get a gate checking slip for each bag before boarding time is scheduled so you are ready to line up and drop that item in the jet bridge.   Last thought in a worst case - if the uppa bags are small, you can put both pieces of the stroller inside of a Southwest blue bag safely packed inside of their own uppa containers.  Southwest Stroller Bag (swathestore.com)           ... View more

@bballflyer wrote: I would add that having pre-boarders also have to wait to get off the plane until last would curb those that take advantage of the rules and policies.  If they need special assistance to board then it makes sense to me to wait until everyone is off to get that same special assistance to de-board off.  I have seen this at other airlines and it seems fair. They don't all need assistance to board, some need a specific seat.   But I see what you are saying, when traveling with my mom we will wait until it is confirmed that there is a pusher there with a wheelchair.    But that goes both ways, with the wheelchair crew there in the way the preboarders that are using them should go. If there isn't one ready, then wait.     ... View more

@travelmum42 wrote: Hi, I’m flying with two kids, couple months and a toddler. We have the uppababy vista, would potentially have the car seat for the baby and the bigger seat for my oldest. I want the stroller past security and plan to gate check. However, we have travel bags for everything. So it would be gate checking a toddler seat in the uppababy travel bag, the stroller frame in the travel bag, and the car seat in the travel bag. upppababy will replace anything damaged while traveling, hence the importance of their travel bags. Stupidly so (or IMO at least), their stroller bag doesn’t work for the seats that work with the stroller so it has to be three bags. Can I gate check three stroller/seat bags? Thanks!  Yes, two items per kid. That's normal to have a stroller bag and a car seat bag per child.   I have also checked a graco pack and play although we did that curbside, didn't need it in the airport although the language may be updated now to say one stroller and one child restraint device.    If the toddler doesn't need their items in the airport you can curbside or ticket counter check their seat and only gate check the stroller and baby seat which then you can get at the arrival gate for use getting out of that airport. The toddler seat will show up at regular baggage claim, probably in the oversize section though and not on the main carousel. (But if you've been through this before with the toddler it will be familiar.)   Plus if the toddler is ticketed that child gets two free checked items as well, which could be additional baby items if not using up the allowance with regular luggage, or if you don't have two items yourself.       ... View more

@nlalanne wrote: I have two trips booked in early May, which includes four Southwest flights. Three of the four of these flights are on a Boeing 737 Max 8, and one flight is on a Boeing 737-800. I'm seeing that Southwest cut the 737 Max from its fleet plans (https://www.reuters.com/business/aerospace-defense/southwest-airlines-removes-max-7-2024-plans-cuts-delivery-forecast-boeing-2024-01-25/), especially after recent incidents (https://www.nytimes.com/2024/02/05/business/boeing-737-max-uncertainty.html).    What's going on here? Is this a safe plane? What can we expect for this flight?  The article is saying that Southwest isn't expecting to get any Max "7" deliveries for 2024 - the Max 8 planes currently in stock are flying per schedule and they are still getting more of that particular version of the 737, the current issues at Boeing are focused on the 7, 9 and 10 variants. Southwest only has "8" variants.      ... View more

  This was one of the clearest photos I was able to capture. ... View more

Do you post to the internet on #WingletWednesday?     ... View more

@dfwskier wrote: Courtesy Boeing inc., Southwest is short of planes. Tht forces the airline to pare some routes.   BTW, SW did not leeave NYC, it just left Newark. The chances of the airline just leaving a major city, like Seatlle, are pretty small. I think they would be holding onto those last three gates and eventually trying to get more if they are available, when there are more planes in circulation.   Agree with @dfwskier the Newark comparison was a bit of trading to get LGA gates. Since they already did the opposite giving up their secondary airport gates in Seattle area they won't be completely leaving Sea-Tac.     ... View more

They did add this option recently, not quite the same thing since you'll be most likely at the airport instead of actually on a plane:   Overnight Connections | Southwest Airlines     ... View more

This sounds familiar for travel agents that are managing your flight, they don't want you to have the confirmation number because they are not looking for you to make any changes to the itinerary, they will manage the process until you are at the airport.       ... View more

@5280Av8r wrote: Southwest dropped Mexico City because Southwest limits bookings to their website only and doesn't allow third party sales and was not able to accept foreign currency as payment. That said, looking at Mexico City, most of the demand originates in Mexico City going to the US. That immediately gives the local airlines such as Aeromexico and Volaris an advantage. Second, it meant that most customers were wanting to pay with Pesos rather than US dollars and SWA isn't set up for that. Contrast that with Cancun, Cabo, and Puerto Vallarta where most demand is vacation goers from the US to Mexico paying with US dollars. So, the only way for SWA to add Mexico City back is if the demand shifts to people originating in the US or if their system is developed to accept foreign currencies such as the Peso. Some constraint there as well due to capacity, limiting it to Houston as a gateway is a disadvantage to other carriers with wider service especially since it is a lot more business flights than leisure.       ... View more