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03-01-2021
07:56 AM
In addition to @TheMiddleSeat's good info, you can find all the official info about checked baggage here!
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02-28-2021
01:53 PM
@benjambb wrote: The Federal Government says that airlines are responsible for damaged luggage up to $3500 per flight. https://www.transportation.gov/airconsumer/baggage Southwest is not adhering to federal law by denying customers damage reports to their strollers. I will be contacting the DOT here: Contact Us Office of Aviation Consumer Protection 1200 New Jersey Ave, SE Washington, DC 20590 United States Phone: (202) 366-2220 Business Hours: 8:30am-5:00pm ET, M-F In the interest of clarity, I’ll point out that not all checked baggage items qualify. Certain items do not. SW agrees to transport the items, but does not accept responsibility for them due to increased risk associated with them. The airline advises the passenger of this fact, and provides a waiver which the customer must sign before the airline accepts the checked item. details are included in the airline’s contract of carriage: ” Unsuitable Baggage Subject to Limited Release of Liability Carrier may, at its sole discretion, but is not obligated to, accept Baggage unsuitable for Carriage as Checked Baggage, subject to a Limited Release of Liability, as provided below: (1) Voluntary Separation for which Carrier is not liable for delay; (2) Fragile and unsuitably packed items for which Carrier is not liable for damage and loss of contents; (3) Previously damaged items for which Carrier is not liable for damage and loss of contents; (4) Inadequately packaged or over-packed items for which Carrier is not liable for damage and loss of contents; (5) Perishable items for which Carrier is not liable for spoilage, damage, or delay; (6) Soft-sided cases or unprotected/unpacked items, for which Carrier is not liable for damaged and loss of contents; (7) High-Value Items described in paragraph (i) of this Section, for which Carrier assumes no responsibility for loss, damage, or delay; (8) Late-tendered Baggage for which Carrier is not liable for delay; and (9) Items where specific requirements under this Section are not met, for which Carrier is not liable for loss, damage, or delay.” The question is whether or not the passenger who started this thread signed a waiver.
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Southwest does not provide refunds for travel cancelled for COVID reasons unless the original ticket was refundable (not a Wanna Get Away fare). According to SW guidelines, if you decide not to travel, you must cancel prior to 10 minutes before departure in order to receive Travel Funds for future use (for the value of what you paid). Generally, travel funds expire one year from the date of purchase of the original flights. That said, there were some Coronavirus exceptions that extended the expiration to 2022 in certain cases. IF you did actually cancel you travel (and didn't simply no-show), you would have received a cancellation notice via email with the travel fund info, including expiration. You can also generally find travel fund info in your Southwest account. IF you did not cancel the travel and just no-showed, you are, unfortunately, out of luck. Find out more about travel funds here and here.
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I am not sure if there is an official rule on this, but I'll tell you our experience... We would always "wear" the baby during boarding, and after we were seated, we would take the baby out. So, the short answer is -- yes you can, and it is super convenient too! Just know that if the flight crew directs you to take the baby out of the carrier for any reason, you must comply. I feel confident that you would not be asked to do so, but you should be prepared for this. We have personally found that once you sit down, it is more comfortable to remove the baby anyway. But the carriers are clutch for navigating the airport, boarding, etc! You can find out more about flying with families here and specifically with babies here. We have always had great experiences flying with our girls, but we prepare heavily. Kudos for doing your work to prepare as well! Happy flying.
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@Thay wrote: They have posted to my account, but the wine club posted in January. And yes, the total was enough to get to Companion. I have not been able to get anybody on phone with Rapid Rewards Customer Service. Only communication has been via email and they are quick to state the rules. I’ve even asked for a call back with no success. 20 years veteran of the “club”. I think maybe you're not understanding what I've been saying. The wine club points can post in January and still qualify for Companion Pass earning in the previous year, as long as the purchase was made in the previous year. The link I posted earlier verifies that. 2021 Rapid Rewards® Qualifying Transactions for 2022 Status When you say they "state the rules," what "rule" are they stating as the cause of you not earning Companion Pass? As we've noted, for something like this you should reach out to Customer Relations (not the regular phone line, not the email form). Contact Customer Relations (I'd recommend via Twitter or Facebook direct message.)
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02-20-2021
01:20 PM
02-20-2021
01:20 PM
Excellent write up! I love to see actual real-life examples like this on maximizing points and saving lots of $$!
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02-20-2021
02:28 AM
1 Love
Sad that the U.S. CDC decides that children go from infant to instant adult on their 2nd birthday with this federal mandate. Most other countries have strict mask mandates but have much later cut off ages (European nations range from 6 to 11) and Australia is 12!. Before February 2, it was a private airline policy and now it's the law. I hope we don't see any 2 year olds going to jail over this soon!
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@elijahbrantley wrote: See here for all the detailed info. Sounds like you already found this page, but I just wanted to be sure. Thank you!
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02-18-2021
10:08 AM
@VermillionNova wrote: No, that's not what I'm claiming. But what you said was... @VermillionNova wrote: Whom do I need to speak with and what are the chances they will give me a luv voucher for the full credit of my funds once they expire? I feel this is owed to me as it was what was promised when I cancelled my flight. Actually, it's less than what was promised. So if a "full credit of your funds once they expire" is less than what you were promised, what were you promised? Yes, it does suck that you have to wait until after your funds expire. That rule is annoying if you are trying to book a flight close to your expiration date. But it's still better than all those other airlines.
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02-17-2021
02:38 PM
02-17-2021
02:38 PM
As @elijahbrantley mentioned, if you booked the 2 passengers on a single reservation you're already "linked" together. You can verify this my viewing your reservation online. Go to southwest.com then My Account and click on "Details" for the flight listed under My Upcoming Trips. In the details view you can see all passengers on the reservation. --TheMiddleSeat
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02-17-2021
08:08 AM
2 Loves
Seconding the advice for social media DM or chatting in as I know that always works for me. Regardless, safe travels and stay safe!
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02-16-2021
12:49 PM
02-16-2021
12:49 PM
@dfwskier wrote: Yup. You can cancel one out of two flights. That's a fairly recent development - within the last year.. You bring up the confirmation number, pick "cancel." Then both flights show up and you can pick either one or both. You could do it by phone before, but now you can self-service online. I'm confused up in the beginning OP mentions BWI - was the IND->MCO originally a direct flight and then changed to a connecting fight through BWI, or was that a typo? I'm not sure if that's confusing the situation. Part of your response should be that your original contact with Southwest was more than 10 minutes before the flight, you didn't have a second contact because the first contact was supposed to cancel the whole trip.
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@phatpatric911 wrote: Hello Everyone. I am getting conflicting information from the internet. I need to fly from NC to Long Island NY and i have received both doses of the Covid vaccine. does anyone know if i still need to get the blood test showing negative results 3 days prior to flying??? TIA I didn't see any vaccination exemption but there is a section on essential workers if that applies which points towards only a test after arriving, if you are staying multiple days.
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02-16-2021
08:59 AM
3 Loves
I see that your flight is cancelled. As of right now, the same flight tomorrow is scheduled to fly. If I were you, I would reach out to SW via either the App Chat, FB Messenger, or Twitter Direct Message to learn more about your options since the phone line wait times are probably quite long due to the impacts around the country. The communication you received about the cancellation might have also included info about rebooking, so check that. As you probably know, the weather here is an absolutely mess; hopefully you will be able to make it out tomorrow, but given the state of the roads, I am afraid it will just be a wait and see. Good luck, @Bighead!
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02-14-2021
08:20 AM
02-14-2021
08:20 AM
@amybryan i only signed up to reply and tell you congratulations for both of you, take good care of each others. Khaled from Spain ❤️
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@NOLA1206 you didn't mention being charged the typical $100 fee so it appears you received a free extension of your travel fund. Sure, that's perhaps not exactly what you wanted, but you should at least recognize Southwest was attempting to be nice. Maybe that's not what happened, but your message isn't exactly clear which makes me think your email to Southwest probably wasn't the clearest either. If your credit is still in the form of a travel fund then in theory you're still eligible to extend via the $100 conversion fee once the travel fund re-expires. Again, you weren't clear so I can't provide further information. For future contact I would recommend sending private messages to Southwest via Twitter or Facebook or using the live chat function in the Southwest app. --TheMiddleSeat
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Don’t ever connect to free wifi anywhere. Bad guys can easily set up hotspots with the same name as the legitimate free wifi and steal all the information on your phone while you browse the SWA app or anything else. Grt an unlimited plan from your cellphone provider. Free wifi is never worth the risk.
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02-11-2021
04:17 PM
Unless prices in Orlando drop drastically in the next 2 weeks I will end up using my former employers corporate code. I am going for 22 days and will end up paying $732. Last year I went for 21 days and paid $550 with no code. Booked through Dollar in 2020, using Enterprise this year.
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Based on what I know about the policy at that time, you should have gotten travel funds (not a promo code). Those travel funds were likely extended for use until 2022 or until you rebook with those funds. You can see a lot of FAQs that might be helpful here. You can use that confirmation code to find out the funds amount and expiration date here. Finally, you can learn about how SW is handling travel funds in combo with COVID here. Hope that helps!
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02-10-2021
12:30 PM
@tcpomfret wrote: Has anyone recently done the PVD to MCO flight? Not me if so, how crowded? I see some of the flights delayed for 4 plus hours - wondering if they are trying to hold off and fill the planes during that period? No airline delays flights to fill the planes. Why? Well in this case if the flight to MCO is delayed, then the plane gets to MCO late. What if that plane is scheduled to depart to DEN an hour after the original arrival time??? Delayed flights disrupt the schedule far beyond the initial delay. That's why airines try to avoid them. Any trouble getting seats together with family - regardless of the Class of ticket chosen? Class of ticket does not matter. When you board does. Depends on the size of the family. Large families are going to have more trouble. If you end up in C boarding group, it is likely you will not find more than two seats together. Anything before B30 and it's likely you'll be able to find 3 together. You can get better boarding position by checking in exactly 24 hours before departure, or buy purchasing early bird check in. A person with a more expensive ticket who checks in after you will get a less desirable boarding position.
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@tcpomfret If you are all booked on the same reservation, you will all be checked in together. But @SWFlyer007 makes a great point: it is critical that you either purchase Early Bird Check in OR that you check in at exactly 24 hours out. As in to the minute. Only one of you will need to do that if you are all booked on the same reservation, and you should all get sequential boarding positions. There are some exceptions to that, but they are rare and too complicated to be worth elaborating on here. If you do one of the two, you will likely have no issues sitting together somewhere on the plane. It is all chance, but I think you chances are good. Check out this Knowledge Base article to find out more about the boarding process. Another note: I think many incorrectly assume flights are not full at the moment due to Coronavirus. That may be true in some cases, but due to airlines scaling back schedules, you are likely to be on a pretty full or completely full flight. Good luck...you guys will be fine!
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@Passenger1C UH, when your boarding pass is scanned your boarding number comes up on the big screen in big letter/numbers. Can they catch everyone, NO, but if they show that they are at least asking one or two passengers to, "Please wait, you're a bit early. The others will hear and it might help to deter it. Yes, they are busy, but trust me, if it was me, I would find a way. Hey, even just announcing, "I know we are all eager to get on the plane, but we have a numeric order, please adhere to that order so I don't have to embarrass you by pulling you out of line to wait your turn. You never know. But for it to be ramped that nobody does anything is rather furstrating.
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02-09-2021
10:53 AM
The good news is that at least you can keep the funds in your wife's name for later use. I know this is not the solution you are looking for, but at least there is the potential for that money not to be wasted. Cancel the original ticket, keep the funds for your wife. Rebook correctly for your daughter.
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02-09-2021
08:42 AM
1 Love
Glad it worked out @wisgary! As was mentioned below, I've learned that when I need anything beyond making a reservation (which I generally do online), I reach out to the social media team. Those customer relations folks are so very helpful, and they are always helpful in problem solving. Plus it saves a phone call (or three) and wait times.
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02-06-2021
06:13 PM
02-06-2021
06:13 PM
A co worker of mine at southwest airlines was told by management that he could not display a blm sticker on his locker. It was up there for 3 years before someone complained.
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@jasminekny wrote: I have a negative covid-19 test, I'm not exactly sure where I am supposed to submit it. Also Southwest says you have to quarantine for 14 days after arrival or have another negative covid-19 test 4 days after arrival. However, I am only staying for 2 days for work. I'm not sure what I'm supposed to do. Most jurisdictions have exceptions for essential workers regarding the quarantine. Just to clarify is Southwest is telling you what the jurisdiction is asking for? I don’t think anyone at Southwest takes your “receipt” but you have to attest that you have it.
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02-03-2021
06:17 AM
02-03-2021
06:17 AM
If you have a short layover, any little delay in the process could mean your luggage won’t have time to make it from the first plane to the second.
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02-02-2021
06:31 PM
02-02-2021
06:31 PM
@dfwskier wrote: I'm glad my reservation into MDW says 2/1/21 and there is a foot of snow on the ground on the northside a mile south of Evanston. The garage is snowed in after the alley was plowed. I am so glad I live in Texas, and don't have to put up with this nonsense.
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"family obligations, deaths, " These two are optional, in my opinion. That is to say I don't have any family that would object to my not wanting to fly with a child during a pandemic regardless of the obligation or funeral. Everyone views things differently of course and everyone's situation is unique.
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You can find all the terms and conditions here. Unfortunately @dfwskier is correct -- you cannot transfer the pass ownership to anyone else. You CAN change who flies as your companion based on the details below: "The Companion Pass card is not transferrable. The Member may, however, change his/her designated Companion and request issuance of a new Companion Pass card up to three (3) times each calendar year that the Member maintains Companion Pass status. Any reservation with the current Companion Pass would need to be cancelled before changing his/her designated Companion. Requests may be made by calling 1-800-435-9792. Allow 21 business days for processing and issuance of the Companion Pass card. The Member's designated Companion must be an individual. An individual may not travel as both a Member and a Companion on the same flight."
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