Just for clarification I was referring to the thermal camera system they were testing through that time span. Granted, the initial usage was for research and refinement of the system.
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11-27-2020
09:11 PM
11-27-2020
09:11 PM
Some airports do it before passengers get in line for security. I know they do at DAL, or at least did during the 4 trips I took in August and September. I’d only assume they still do. I’ll see on Monday morning when I fly out. However, many of the smaller, slower stations I’ve been through do not.
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05-11-2020
01:31 PM
1 Love
I know who you’re talking about. I was traveling through BWI in May of ‘18 and my flight home was cancelled. My first time ever catching a cancellation so I was rather upset and frazzled. She helped me out and got me on an earlier flight back home to DAL. Evidently she’s been there a while and is a great, valuable asset to the company.
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05-09-2020
09:23 AM
Browsing through the community and a quick update on this topic. I checked my RR acct Thursday and it’s updated with the flight and points boost toward maintaining tier status. I’m already A List and had 12 flights going into mid March when I ceased traveling. Now it shows 22, however it still shows my status only through the end of 2020. Perhaps the “earned through” dates will be updated sometime later.
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09-29-2019
08:17 AM
09-29-2019
08:17 AM
Late to the party here but figured I would chime in. I noticed this happening to me beginning in August and for each of the 20 flights I boarded in Aug and Sep. I reloaded the iOS on my device, deleted and reinstalled the app, same result. I have checked everything in settings for location, notifications and suggestions on lock screen. That would lead me to assume it’s something with newer iOS versions in conjunction with newer version of the app. I agree, shaking and waking and having the boarding pass shortcut right there is super convenient.
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09-30-2018
08:47 AM
I’ve noticed that before at LAX and SAN where both lines are similar in length and both checkpoints are primarily WN passengers. Thankfully those lines typically aren’t really long though and move fairly quickly.
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09-29-2018
09:20 PM
This is kind of a follow up on my question last week regarding A-List material. Just for giggles I called today to inquire about A-List cards and Fly By lanes. The agent told me that they no longer issue a physical A-List card and that to use Fly By Security just my boarding pass marked as an A-List member will suffice. However on the company website it still states that only either an A-List card or Business Select boarding pass will be accepted for Fly By security. I was placed on hold for several minutes as the agent sought info for me as they originally were not even aware of the Fly By Security lanes (which are listed as available at a majority of the airports I frequent.) Can anyone sort out these discrepancies? I don’t want to walk into DAL Tuesday morning and proceed under the premise of what I was told today. Thanks in advance for any additional insight.
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09-20-2018
02:18 PM
2 Loves
Will definitely save me money as I would ALWAYS get EBCI.
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09-20-2018
09:53 AM
1 Love
I achieved A-List earlier this month (Wuhoo! Super excited, it was sort of a challenge since I only fly for fun, not business) but I was just wondering, typically how long does it take to receive the card and such in the mail?
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05-16-2018
02:38 PM
05-16-2018
02:38 PM
I took a round trip day trip yesterday, DAL-BWI (first time there and even to that area of the country for that matter.) When I returned to the airport I was mortified to see a notification that my return flight (still several hours out at the time) was cancelled and was not able to reschedule from my device or the kiosks as every other flight showed not available or sold out. This was the first time I’ve ever had a cancellation and I initially dreaded the thought of having to argue and deal with someone at the counter but in actuality it couldn’t have been a more pleasurable experience and we got me back home, albeit earlier than I originally wanted and had planned for. The customer advocate took her time to sort it out and make sure I was happy with the rebooking before sending me on my way. What/where is the official avenue for leaving feedback about a situation such as this? I want to make my best effort to insure that my praise and feedback reaches the right hands. I went searching on the website but kept going in circles.
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What I ended up doing is changing it and deleting the OAK-LAX leg and leaving BUR-OAK on one then booking a separate one OAK-LGB instead of LAX which gives me a longer layover and works out perfectly because the friend I’m visiting works for Boeing at LGB so he doesn’t have to go far to pick me up. HAHA. And it ended up saving me a few bucks as well. Thank you everyone for the advice and information.
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04-22-2018
07:08 PM
04-22-2018
07:08 PM
The shortest layover is 2 hours. On separate confirmation numbers everything stays as booked (unless it later audits them and cancels and it just hasn’t happened yet.) A few days ago I called customer service regarding it and the CSR hadn’t seen that happen before, couldn’t logically or legally explain it and was just as perplexed as I. It originally happened with a DAL-BUR-OAK booking which is part of a scheduled route but I wanted different times than what was offered. At that time he had split BUR-OAK onto a separate confirmation and at that same time added the OAK-LAX flight to the same confirmation and it did the same thing to him after submitting it. The CSR best assumed it was due to a contract of carriage conflict in the computer system being all same day but couldn’t really say with certainty. I may eventually cancel the segment in question and rebook it separately to avoid my concern If the price falls back to what I originally paid, OR it gives me a reason to find another trip later in the year to add to tier qualifying numbers.
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Good evening everyone. This may seem like an odd or petty concern: I started flying again over the last couple of years and when I do it’s purely for fun and to explore other parts of the country. I fly on average every 5-6 weeks and it’s typically out and back in the same day or over two days and quite often involves multiple cities. This year I should qualify for A List (for the heck of it.) Has anyone else booked a multi-city itinerary in one day and noticed that the system seems to combine two separate, nonstop paid flights into one flight with a connection? I’ve done some research and the segments in question aren’t part of a regularly scheduled flight/route and not the same flight number through like a direct. Specifically the booking is this: DAL-BUR-OAK-LAX. DAL-BUR is a confirmation by itself. The second booking is BUR-OAK and then OAK-LAX. The email displays everything how I would expect it (two flights, listing depart/arrival) but online and on the app it shows as one depart/arrival with a connection & plane change in OAK. Additionally when I later went to add EBCI it only assessed $15 which is what drew my attention to the matter. My concern is the system doesn’t recognize part of it as a separate paid flight which would qualify towards tier status.
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04-21-2018
09:20 PM
1 Love
I received mine within a couple of business days after I filed. One thing that I have noticed over the last several months through various points earning opportunities outside of flight points is that the points are depositing a lot quicker than they used to. Even flight points I’ve noticed appear the next day following completion of an itinerary where it used to take 2-3. 👍🏻👍🏻
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