Southwest Airlines Community

@TammieD wrote: Then there are occassions when you do not send a receipt.  I can't tell you what is different, but it happens that I don't receive one.  So, like so many customers have suggested before me... you need an easier system for us to get receipts other than the automated emails.  Funny how this has been such an issue for so long and you guys defend your system, despite customer feedback.  Where's your transparency?  Are you listening?! very frusrated and disappointed! Hello. This is primarily a customer to customer forum where fliers try to help other fliers. Other fliers may respond to you here, but ...   If you want to lodge a complaint or make a suggestion you are better off contacting the company instead of participants on this forum. The ways to contact the company are listed on the upper left of the contct us web page   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US ... View more

@DavidKissinger wrote: THe last posting by a Southwest employee on the matter of Hawaii flights was on 1/12/2018 - 9 MONTHS AGO.   These promises seem like a "carrot" on an infinite length "stick".   Maybe time to make other plans for travel.  Afternoon.   Well we know which destinations in Hawaii will be served, and we know which cities in California will be departure airports. We don't know when service will begin. Southwest is not in complete control of the answer to the question of "when". Why? Because the FAA must certify the planes and compny as being ETOPS (long distance over water) compliant. Nobdy knows when that will happen.   You can rest assured though that Southwest wants to start service to Hawaii as much as you want it to. ... View more

@magnum0041 wrote: I have made several early flights traveling with firearms and have not had an issue. The ticket counters typically open at 4 am (my experiences). Southwest is great at getting you processed quickly and on your way to security. I flew out of Las Vegas 09/16/18 at 6am. When the ticket agent was finished with me, I did have to wait for 15 minutes off to the side in case a TSA agent wanted to check it before allowing it to proceed. No issues and after the 15 minutes were up I was off to security and on to my gate. I always arrive early in case there are any problems.  Actually, airport opening times do vary a bit by airport. You can find out what yours is here:   https://www.southwest.com/html/air/airport-information.html   Times may vary in the future as Southwest  endeavors to open ticket counters about 90 minutes prior to flight time, so if Southwest changes the flight time of your airport's first flight , then the ticket counter opening could also change.   In any event, as magnum mentioned you should not experience any problems. ... View more

Hello.   Depending on when your flight leaves, you should have ample time to check your luggage before your flight leaves. Worst case scenario would be you are on the first Southwest flight of the day from your departure airport, and in this case the ticket counter opens at least 90 minutes prior to departure. So if you arrive when the ticket counter opens,  you have a minimum of 60 mnutes to check your luggage and get to your gate in time to take advantage of your Early Bird boarding position..   If your flight is later in the day, you have even more time.   The key is getting to the airport early enough for you to check your bag, clear security, and get to the gate a minmum of 30 minutes prior to flight time.   There are several things you can do to speed up the process:   1) Get your boarding pass before you get to the airport by either printing it at hme or downloading to your phone. If you can't do that, use one of the self service kisks at the airport 2) Use one of Southwests bag tag kiosks. There should be several of them at your airport and they normally move faster than the lines used by people that want to talk with Southwest employees.   Again, the key is getting to the airport in time to check your bag, clear security and get to the gate at least 30 minutes before depature. YOU are in control of whether or not that hppens. ... View more

@smithdp wrote: Somehow this has been posted as RESOLVED when it is not until changes are made with SWA promotions.   In my opinion the only resolution would be if SWA would be more forthright with promotions like this. This would mean SWA would clearly state that SWA points **NEVER** trump cash when buying tickets. Anything else is flirting with intentional deception.  If you are really unhappy with your purchase, I'd recommend that you contact Southwest and ask that your trasnaction be cancelled: Southwest takes back the miles and you get your money back.   Details of how you might do that are at the upper left of Southwest's contact us webpage   https://www.southwest.com/contact-us/contact-us.html ... View more

I'm sorry to hear that the Southwest crew member was mean to you. If you want to file a complaint, please feel free to contact customer service. List of ways you can do that are listed on the top left of the contact us webpage.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   That being said, as I mentioned upthread, the bike  does not qualify as a carry on because it is bigger than 24x16x10. Yeah, you can probably get it on board some flights because crew members are not dilligently checking, but it is a matter of time til someone does check and you won't be able to bring it on board. ... View more

@Judybarre wrote: It is definitely a bait n switch.  I couldn't even connect to apply.  SWA tells you to call Chase.  Chase tells you to call SWA.  I think we should report this to BBB.     Sorry to hear that you are having trouble. The credit card is issued (or not issued if that decision is made) by CHASE not Southwest. Southwest does not issue credit cards, and has nothing to do with the issunce f credi cards.   There's no bait and swiitch here, although Chase may be guilty of a fair amount of incompetence.     ... View more

Location services is a function that resides within your phone's operating system, and not any app. I'm not using an Apple phone, but on my Andoid device I get into it by clickng settings, then general, then location. I suspect it's something like than with a phone on an IOS operating system. ... View more

Hello.   Unfortunately, Southwest does not allow you to combine points from two accounts to make a purchase. Southwest WOULD allow your husband to gift or tranfer points to you. Downside: IT IS PRETTY EXPENSIVE -- $60 to move 2000 points. I've found the cost high enough that, for me at least, it rarely makes sense to move points around.   My recommendation would be to buy one ticket with $ and one with points - thus preserving the full value of both your and your husbands points for future use.   Details on how to move points follow:   https://www.southwest.com/account/rapidrewards/points/gift-points?int= ... View more

@  One thing in your favor for the wait time will be that since you are on Hong Kong time, you can call during your daylight hours and find a time that shouldn't be as busy in the mainland USA.    If you are A-list then use that number which also has shorter wait times. But even the general number should be relatively slow at 8 a.m. CDT which would be in your afternoon time, or call them during your morning which would be overnight hours CDT.        A word of caution about making a call. A Hurricane is scheduled to hit the east cost of the US within a day. Thus lots of people will be calling to reschedule flights. A call at ANY time of the next few days is likely to have a long wait time. You might want to wait til next week. ... View more

@dfwskier wrote: Morning.   Well you are travelling during spring break, so that would explain the absence of Wanna Get Away fares -- Southwest thinks ir can fill the plane with people paying the higher fares.   I've seen this before, and sometimes Southwest does lower prices over time - but not always. Because Southwest doesnt charge change fees you could buy now and rebook if/when the fare drops, and have travel funds available for a future trip. Or you could just watch for a lower fare and snatch it up if / when it happens.   Sorry, but nothing is guaranteed.     One correction to what I said above: Anytime and Business select fares are fully refundable. So if a Wanna Get Away fare shows up later you are better off getting a refund and then buying the lower fare anew. ... View more

Here's more to read about the topic:   https://www.tsa.gov/blog/2013/04/09/tsa-travel-tips-tuesday-can-you-fly-without-id   https://www.outsideonline.com/1962111/can-i-still-fly-without-photo-id   https://www.corporatetravelsafety.com/safety-tips/can-you-fly-without-a-drivers-license-or-identification-card-if-they-were-lost-or-stolen/   I have no idea what percentage of people that arrive at security without ID are rejected. I've tried to find something about this and failed. That being said, I'm sure the percentage is not zero.     ... View more

Morning.   Well you are travelling during spring break, so that would explain the absence of Wanna Get Away fares -- Southwest thinks ir can fill the plane with people paying the higher fares.   I've seen this before, and sometimes Southwest does lower prices over time - but not always. Because Southwest doesnt charge change fees you could buy now and rebook if/when the fare drops, and have travel funds available for a future trip. Or you could just watch for a lower fare and snatch it up if / when it happens.   Sorry, but nothing is guaranteed.     ... View more

Morning.   Yes, yours is a frustrating situation that has affected others for a long time.   I agree with the other suggestion to try the Southwest phone app to see it helps you out. The aditional point I'd make about is to NOT use wi-fi in the attempt as the wi-fi connection will run in to the same limitations as that you currently experience. Use the cell data connection instead.   Since you can view nothing on the Southwest website you cannot even find out how to contact customer service. Here's some help   twitter access: https://twitter.com/SouthwestAir   phone access: 1-800-I-FLY-SWA (1-800-435-9792) ... View more

Morning.   If you have travelled frequently via plane in the past TSA "knows" things about you and would ask you questions that only you could answer. Answering those questions correctly allows you to prove that you are who you say you are. If you have not travelled much, TSA may not be able to do that. I do  not know if TSA would accept a student ID, since it is not on the "appoved list" provided in the other reponse, I suspect it would not.   Without a valid ID, you would have to complete the process twice: outbound and return   That being said, my advice would be to try to replace your lost ID in the 9 days before your flight.   Good  luck.     ... View more

Like Elijah, I did some research and did not find a specific answer. I did learn that the ticket counter opens 90 minutes prior to the first flight of the day. So my guess, and that's all it is, is that curbside checkin might be the same.   The quetion is, when is the first flight of the day...   Elijah's suggestion that you contact  the arline might be the best way to proceed. ... View more

@Klarima14 wrote: On the 17th of August, 2018 I used Southwest for my very first time... As a credit card holder with you, I decided to try your service. On that Friday, the 17th. I have had a very bad experience with this Mexican woman. (Who assisted me with the wheelchair).. Even though I already gave her a $10.00 ( Dollars) bill...no pesos. She was asking for more tip when I mentioned that I was goin to Aeromexico... I said alright, and gave her another $5.00 Dollars... No pesos... I was soo soo stupid because I gave her the $$$ before We arrived to my Aeromexico counter.... And suddenly she SAID... OH YOU KNOW WHAT...?? I CAN'T GO THE AIR TRAIN... YOU MUST GO BY YOURSELF... I WAS SOO , SOO DISAPPOINTED WITH 1 BAG, CARRY ON, AND MY BACKPACK... SHE LEFT ME THERE ON THE WAY TO THE AIR TRAIN... HALF WAY.... I NEED YOU TO KNOW WAS GOING ON WITH THESE PEOPLE... BECAUSE WE ARE COMING FROM OUTSIDE OF MEXICO... IST NOT A RESAON TO TAKE ADVANTAGE OF US...?? PLEASE... PLEASE.... TALK TO HER SUPERVISOR... THANKS A LOT.... CLARA M. PERAZA ATL- Houston- Mex 8/17/18 10. Am Departure.... 3:15 arrived Mx. KLARIMA: 404 838 6960 Accountant, Notary Public, & Translator, English/ Spanish in Atlanta. Since 1998. On Tue, May 29, 2018, 3:47 PM <no-reply@customercommunications.com Hello. I'm sorry to hear that you were taken advantage of.   I presume this happened at an airport in Mexico, and you were returning to the US. So this person was "helping" you get to the plane. Normally people heping someone get to the plane are  airport employees, or maybe not employed by anyone (but trying to take advantage of a passenger). If that's the case, there really isn't a Southwest employee who needs counselling. Maybe You could lodge a complaint with the airport.   I am confused over one thing you said. you said "She was asking for more tip when I mentioned that I was goin to Aeromexico." Did you mean t say Southwest?   Hope your future travels are better. ... View more

    I use the AT&T / Yahoo web e-mail product, and get the results I mentioned regardless of browser selection; Opera,  Maxthon, Mozilla, Chrome, Edge or Internet Explorer.   Out of curiosity are you using Squirrel as a system administrator (you put it on your machine), or as a user (you are using it becasue your company is)- meaning i is your choice?   Based on what you said, the only suggestion I made that would work for you is to either "save page" as soon as you complete a booking (printing it later) or "print page."   Sorry this is being a pain to you. ... View more

        xxx @AJ131 wrote:   ...   In my case, I often have to change my business travel plans. So I often need to pull a receipt to reconcile expenses for travel that may have been purchased in August but had to be moved to November.  The expense was incurred in August, so I have to provide a receipt months before the travel will take place. Your repeated suggestions that we go sifting through old emails and printing one   ... Actually you don't have to "sift" through old e-mails.. You can go straight to the one you need. 1) Obtain your confirmation number from the website 2) Search your e-mail for that cnfirmation number. If you've changed your itinerary, use the one entitled "Updated Flight Reservtion", If you have not changed your itinerary use the e-mail entitled "Flght Reservtion."   You'll know whether or not you've changed anything because all e-mail tied to that one confirmation number will appear when you search by confirmation  number. ... View more

@AJ131 wrote: You keep saying to print up the confirmation emails. That's not an acceptable solution. It's not too much to expect that you can go to "My Account" and get a record of every transaction, whether the flight has occurred or not. It should be built in.   In my case, I often have to change my business travel plans. So I often need to pull a receipt to reconcile expenses for travel that may have been purchased in August but had to be moved to November.  The expense was incurred in August, so I have to provide a receipt months before the travel will take place. Your repeated suggestions that we go sifting through old emails and printing one up at 50% size (who the heck works with paper records these days, anyway?) is not helpful.    Once Southwest has my money, "My Account" should contain a record of the transaction. It's really just that simple. Hello.   As far as " (who the heck works with paper records these days, anyway?)"  Apparently your employer requires you to do.so"   I know you want to be able to get things in the way that you desribed. The fact is that method is not currently available, and that frustrates you. I understand that. I think your suggestion is a good one. The question becaome, "if the website won't do do what you want, what else can you do?"   Until the website is modified,  there are workarounds that I've mentioned that allow you to get a one page receipt that provides all the information that you need on a travel receipt.    1) Perform a print screen upon completing a booking 2) Print pages 1 and 2 of the 3 page confirmation e-mail pages at 50% 3) Print pages 1 and 2 of the 3 page confirmation e-mail  pages side by side on one page    All three of those methods provide a one page receipt that includes all information that your accounting department would require. ... View more

When I fly I use a Chromebook which, for those of you unfamiliar with Chromebooks, is a pretty bare bones device. I use it because it has an 11 hour battery life and recharges completely in about 1.5 hours. I've never downloaded the Airtime player app, and because I'm using a Chromebook I'd be surprised if the software was preloaded on the machine.   I watch broadvast TV all the time, and have never had any difficuty. I've never tried to watch a movie as most of my flights are shorter than the movies' lengths, so I see no point in even trying.   The point I'm rying to get to is that, given what I said above, I suspect something other than the lack of the Airtime Player is wrong with your ability to watch broadcast TV.   Someone else mentioned device compatibility... ... View more

Complaints about receipt length surface regularly on the forum.   As I have said before, Southwest sends a 3 page e-mail when one books a flight. All pertinent data about passenger name, itinerary and costs (with detaled breakdown of costs) are on the first two pages. There are two ways to get a one page receipt: 1) Print the first two pages at 50% and everything you need will be on one page 2) Print the first two pages side by side on one page and everything you need will be on one page.   Hope this helps. ... View more

Good point.   It's better to make changes now instead of waiting til the time that eveyone is doing it.   It appears that   high pressure in the mid Arlanic guarantees the hurricane will hit the US, and most wester models bring it in between Norfolk and Wilmington. ... View more