07-09-2018
07:35 PM
07-09-2018
07:35 PM
Sorry to hear about your experience First of all, the issue resides with Chase, not Southwest. Chase buys points from Southwest and then tells Southwest who/how many point to award. Southwest will only award what Chase tells it to award. If you can't get Chase customer service to understand, call back and demand to speak to a supervisor. If the supervisor doesn't help, then I would send a well worded letter to Chase's CEO. I would do these things before cancelling the credit card. If all else fails and you want to cancel the card, they'll probably route you to "customer retention" where you'll have one fin al opportunity to ty to get Chas to do the right thing. It costs Chase less to try to keep a customer than to find a new one. Good luck.
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07-09-2018
06:19 PM
07-09-2018
06:19 PM
@trekkienor wrote: This is a big issue for people who want to fly with Southwest who live outside North America. I really don't understand this. I live in Norway. I can access this website (Southwest Air Community) and I can access their Southwest Vacations website. But when I try to access the offical Southwest Airline website, access is denied. How can we get SW to understand that this is a big problem and that they need to fix it before they lose customers_ Any ideas? It appears that the Southwest website is availble in some, but not all countries. I don't understand the some yes, some no situation. Available: India Australia Germany U.K. Italy Poland Not available Greece Netherlands Switzerland Sweden Hong Kong Singapore Those are the countries that I can easily check with https://asm.ca.com/en/checkit.php .or. https://www.site24x7.com/check-website-availability.html
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07-09-2018
04:55 PM
07-09-2018
04:55 PM
@virgiltu wrote: Sadly Southwest is the worst when it comes to receipts. I fly a lot and my company refuses to accept southwest receipts because they are missing a lot of information. Sadly I am told that we will have to no longer use southwest because of this. As a company I would say the same thing. Even my uber receipts have more information on them. Currently their receipts are a complete joke and look extremely unprofessional. It is really a shame to have to deal with this from a business stand point. The only place this is visible is in the email receipt, that only comes once. Good luck if you remove it. Missing Information: Flight times Connections Payment method Taxes Fees Payment Date Expiration Date That e-mail that Southwest send just as soon as you complete a booking contains all of that (except expiration date -- I don't know what that means). Do a 2 pages on 1 print or print at the 50% level and it all appears on one page to turn in with your expense reports. If you know that you need that e-mail, why on earth wouldn't you just save it?
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07-09-2018
02:44 PM
07-09-2018
02:44 PM
I presume the rules for non-motorized scooters are the same as those for bicycles. https://www.southwest.com/html/customer-service/baggage/special-luggage-pol.html#baggage_special_luggage_pol_tab_list_tab_16 Best if packed in a hard side case, or at a minimum in a softsided or cardboard case, but if in softsided/cardboard, SW would accept only limited liability for damage. If it has to be in a case, it would sure make sense to me to check it before getting to security.
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Business select fares are refundable either in full or in part..
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07-09-2018
02:29 PM
07-09-2018
02:29 PM
This would seem pretty unfortunate. I've never run into this situation. I can't imagine all opassengers for the flight would fit on one bus. Thus it would seem to make sense to me to take all a-listers out on one bus, then b-group on another bus, and then c-group on another bus, with a final bus for any late arrivers. Another rule of thumb probably should be to sit as close as possible to the bus door, so first on the bus could be first off the bus.
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Well Rae, flight costs have gone up -- for all airlines due to the cost of jet fuel among other things. As elijah said, you shoud consider the entire value proposition: Cost of ticket Add on gotcha fees What happens to your ticket cost if you have to cancel. Seat width Seat selection -- will the airline select a given seat for you or do you send $$$ to choose. What happens if your flight gets cancelled (especially for Spriit, Alegiant, Frontier) as they ........ normally have few flights during a day or even a week. If you balance everything out and think another airline fits your flight better, by all means go with the ther airline I've evaluated the alternatives, and found no airline better than SW --- but that's just me.
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07-09-2018
12:11 PM
07-09-2018
12:11 PM
@Acrostar007 wrote: Same thing happened to me. Total BS.. Used to really like Southwest but again service not there. What harm is it to allow some people who should have received it to get it. I'll be choosing other airlines now in my personal/business travel. Alleigiant here I come... Sorry to hear that you are unhappy. Southwest told you the rules for the promotion (in order). 1) Sign up for the deal 2) Book your llights between the start and end date 3) Fly your llights between the start and end date The IRS tells you you have to file your income tax by a certain date. You have to renew your car license by a cerain date. You have to follow those rules. What makes you feel that you can ignore rules that are clearly stated by Southwest? I've signed up for prior promotions and failed to get them because I did not follow the rules. I WAS RESPOSIBLE for screwing up. So I didn't blame someone else.
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07-07-2018
01:30 PM
07-07-2018
01:30 PM
Sorry to hear about your situation. Remember that Southwest is not totally in control of the situation. If the cleaning crew didn't spot your phones, then they could have continued on to the next destination (or next or next) of the plane. Other passengers could have simply picked them up and pocketed them. Southwest flew almost 158,000,000 people last year and it will be more this year. There are lots of moving parts to coordinate when you fly lots of flights for that many people. In any event, here's the form you need to complete to get the ball rolling: https://live.nettracer.aero/southwest-paxview/lostandfound/landing.do?clk=GFOOTER-CUSTOMER-LOST-FOUND Finding lost items is a time intensive process, and if just 1 in 1000 passengers lost something last year, then Southwest would have had to search for 158,000 items. Hope you get your phones back.
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07-05-2018
03:31 PM
The only way to insure you get TSA pre every time is to register for it and pay the fee. TSA does occsionally give travelers TSA pre-check free of charge. It does not happen every time someone travels. The process appears random, but I'm sure that TSA has some type of algorithm that decides when a traveler gets the freebe. https://www.tsa.gov/precheck
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It looks like the carry bag is smaller than most carry on bags. So you should be able to carry it on board or gate check it. Double theck the bag dinmensions to verify that it's small enough to carry on board. You'll need to be sure to secure the open end of the bag to insure that nothing slips out in transit, and find a way to securely attach a name tag to the bag.
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07-05-2018
08:30 AM
07-05-2018
08:30 AM
I beleive that if you log off the phone app, and then log back on that the app will reflect the same point totals as the website does. By doing so, you essentailly reboot/refresh the phone app.
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I've used a High Sierra rolling duffle bag the last few years, and have been happy. No signs of early onset wear that I can detects and it's probably been on a hundred flights at this point. The potential downside is that it is a bit less wide than a standard roller suitcase. Also it's pretty cheap to buy. My view is that how the wheels are attached is important. I'd stay away from spinners as the wheels stick out from the sutcase, and reduce the allowable volume of the bag (carry on rules measure size of the bag. If the wheels stick out that counts in the measure). I strongly prefer suitcases where there are only two wheels that are incorporated into the body of the bag.
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07-04-2018
02:59 PM
07-04-2018
02:59 PM
I can confirm that points earned through the dining program do count towards companion pass eligibility, but strangely do not count towards A-list eligibility -- at least on my account.
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07-03-2018
03:41 PM
07-03-2018
03:41 PM
@bgubs14 wrote: I believe you can just call southwest customer service and they should be able to fix it. I don’t think you can do this online If you can't do that, remember that you can cancel any ticket within 24 hours of purchasing the ticket (be sure to ask for a refund as opposed to having the funds becomming travel funds for future use). Then you can buy the ticket again using the correct name. That assumes you didn't use travel funds to buy at least part of the fare on the new ticket.
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Regretably, what you ran in to was a policy that has been in place for as long as I can remember. Did you try to explain your situation to the gate agent? Many times they can be quite accomodating to passengers.
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@bellascap wrote: Hi, Recently in April I traded my dates for a flight and got money back as redeemable credit, now I cannot find that credit and do not know where or how to access it. If anyone could help me, that would be greatly appreciated. If you are saying that you changed your reservaton and took different flights, BUT YOU DID FLY, then your confirmation number for the flight you did take is the same one as the one you are searching for to get access to your travel funds. Toi find it, access your online acount; click on my account; click on my trips; click on past, and the trip you took (with confirmation number) will be there. If you cancelled the flight, then Southwest would have sent you an e-mail as soon as you cancelled. If you didn't delete it, search your e-mail for an e-maill that starts with the words "cancelled flight reservation" as the first words on the title line. The e-mail will have everything you need to use your travel funds. Likewise if you changed flights, Southwest would have sent you an e-mail enetitled "updated travel reservation".
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07-01-2018
02:35 PM
07-01-2018
02:35 PM
You probably should contact SW customer relations with your suggestion, as this forum is a customer to customer set up. Going directly to SW customer relations will likely be more productive as you would be dealing with SW employees..
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07-01-2018
02:25 PM
At this point we only know that SW will eventually fly to Honolulu , Kahului , Lihue and Kona in Hawaii from Oakland, Sacramento, San Diego and San Jose (probably not all 4 mainland cities to all 4 in Hawaii, but time will tell). SW's CEO Gary Kelly has said Southwest will start small, with just one route between the West Coast and one destination in Hawaii. All speculation has been that service would start late 2018 or early 2019. Put all of that together for you, and you'd have to be lucky to have SW fly to your destination by February, 2019
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07-01-2018
08:57 AM
07-01-2018
08:57 AM
Sorry to hear about your bad experience. SW likely didn't know about the overcooling issue before departure. Maybe it did. Either way SW likely would have had to make a decision. 1) If the plane had already departed, either return to ONT to fix the problem or divert to another airport to fix the problem. .or. 2) If SW knew of the problem before departure, either delay the departure to fix the problem or if it could not fix the problem, cancel the flight. Either way, you would have either faced delays or a cancellation. Would that option felt better to you? So the decision that SW made was to continue with the flight because there was no safety issue. I've flown a lot, and have run in to "cold" airplanes on virtually every airline that I've flown: American, Delta, United, Continental, et all. It just happens sometimes. As another person suggested, it makes sense to carry a long sleeved "something" you can slip on in case you run in to the issue. I Do. Another suggestion would be to make sure that the air vent above you is in the off position. Since your seat mates were also likely cold, suggesting they close their vents might be appropriate. Also making a suggestion that the flight attendant make a general anouncement to everyone on the plane that it would help the overcolling event if everyone closed their air vents. I have been on flights where that request was made. As to the "aggressive" gate agent, as another person asked, I'm also interested in what he/she did. Hopefully, you got the agents name. Also, as other have suggested, perhaps a call to customer relations is in order. Normally, SW employees are far more curteous than employees of other airlines. Maybe your gate agent was having a bad day. In any case, if the agent did something aggressive to you, that is something that should not have happened.
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06-29-2018
05:28 PM
06-29-2018
05:28 PM
If you have had continuous problems with hotels, I can understand why you might want to deal directly with hotel websites for your reservations. As far as cancellations not going thru and rates being switched, hold on to your confirmation e-mails. On hotel stays as you move forward, have your confirmation with you and insist that the hotel agree to charge you what the confirmation says it will charge you. Likewise on cancellations, always refer to the confirmation that you got when you cancelled. Repeated problems of this type SHOULD NOT be happening. Pehaps a talk with SW customer relations would be in order, and being able to talk about specific situations would be heplful.
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06-29-2018
04:42 PM
06-29-2018
04:42 PM
Wow, that is a tough one.. I fly a lot , maybe 2 million miles in my life, and never had anything like this happen. Presumably boarding was still going on, so I guess what I would have done, is put something in my seat (like a bag so someone would not take my seat), and go to the front of the plane to talk with a flight attendant in private. Maybe th FA could have found you another seat. Perhaps he FA could have talked to the other person in your absence and asked him to lower the arm rest. Perhaps the FA could have done a quick survey of the aircraft and found two continuous seats somewhere and asked the person to move - telliing him he might be more comfortable there (not likely in these days and tmes). Perhaps nothing could have been done. I'm sure that you did not have a good time. I know that I would not have.. In the future perhaps, you could make sure the arm rest is down as soon as you sit down, and tell anyone sitting next to you that you REALLY prefer to have the arm rest down. Use an excuse if need be: "I get claustrophobic if I feel wedged in." At this point, the other suggestion that you contact customer relations , is about the best you can do. I'm not sure what they can do, after the fact, to make you feel better.
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06-28-2018
11:01 AM
06-28-2018
11:01 AM
I agree with elijah. Something flaky is going on. If SW had simply cancelled your flights, SW would have tried to put you on different flights. It would not have put your funds in your tavel funds account. It sounds like something happened to your specific reservations. Please do reach out to SW's twitter team for an appropriate resolution. Good luck.
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@Rocher45 wrote: I wanted to use my travel funds and expected to see them when I went to pay for my flight, but they were no where to be found. Not in a drop down option in the pat window and no where in "my account". I checked! I found the information 3 days later. I was on hold with Custer service for half an hour only to be told they could not help me. They said I can cancel the flight I booked and then repurchase using the travel funds and i would get more travel funds . So essentially extend the travel funds expiration date, but I do not have anymore trips planned. I would like Southwest to show good customer service by allowing me to apply my travel fund or refund me for the amount of the travel fund because I did try to apply it at time of purchase, I just didnt know where to find it. It is not fair Southwest does not have the travel funds in "my account" nor are instructions provided on how to apply the travel funds. It is nice that Southwest allows free changes to be made to flights and issues travel funds, but by not making it user friendly in applying the travel funds, I feel many are often cheated out the the opportunity to apply them. Please make this right Southwest @LindseyD Sorry to hear that you are having difficulty. First of all, this forum is a customer to customer contact area.If you wold like to discuss the issue with someone from, you will want to contact SW customer service. That will not happen here. SW sends everyone that cancels a flight an e-mail that contains the amount of travel funds available for use, the confirmation number, and the expiration date of the funds. You can search you e-mail system for e-mails that start with "Cancelled flight reservation" You can also have travel funds available when you change flights and end up with a new flight that costs less than your original flight. SW also sends to an e-mail when you change flights. As above you can search your e-mail system for an e-mail that starts with "Updated flight reservation." You need to keep those e-mails so you can access your travel funds I have a seperate e-mail folder that I keep them in called "Travel funds available." People that travel a lot know this. People that travel less frequently might not. Perhaps SW could put this line at the top of these e-mail "Keep this e-mail for future use."
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06-27-2018
05:04 PM
06-27-2018
05:04 PM
@SWAwillTravel wrote: I agree, the method to determine if you have any unused SWA miles is terrible. I can see an accountant in a SWA back office, clapping his or her hands every time a customer's miles get errassed because a customer did not know how to access unsued miles. This seems intentional. Other airlines know how to track unused miles, SWA could easily do so aswell. The is a perfect example of the tricks that airlines pull to make it more diffecult for customers to get the full benefit of what they paid for the tickets. SWA, you can do better. If you are not talking about miles, but instead mean rapid reward points, it couldn't be easier to determine how many points you have. 1 Log in to the Southwest website 2) The following page (Very top line right of center) shows you name and the number of points in your account EVERY TIME you log on to the SW website, your first page shows how many points you have. If you want to check how many points you've recently earned/used, click on recent activity (left side of page in light blue shading) and you'll have access to every activity that earned or used mies -- this year or last year) It's very transparent. All you have to do is look.
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06-27-2018
10:00 AM
06-27-2018
10:00 AM
Good morning. This forum is not run by SW employees. If you'd like to have someone at SW contact you to resolve your issue(s), you'll need to call the airline. To use travel funds from your cancelled flight you will need to know your confirmation number, AND travel within one year of the date you bought the original ticket, AN D book the flight with the same name as was on the original ticket. That's all there is to it. To do so online, just select your flight, and when you get to the payment method, select travel funds, and input your confirmation number and the name of the person on the original ticket. Note travel funds are only useable by the person whose name was on the original ticket.
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Sorry to hear about your bad experience. I've rented from Payless multiple times and not experienced any problems. Every rent car firm will try to upsell you and/or try to get you to buy extended coverage. They all do, not just Payless.. That being said, Southwest does not endorse any rent car firm. You can rent from 12 different companies on the Southwest website, I think that's about every major rent car firm in America. Southwest does not endorse any of them. Southwest lists all 12 firms and hotel options, too, so that travellers can do one stop price comparisons and shopping, as opposed to going to multiple websites. It's a customer convenience. Firms like Payless buy Rapid Rewards points from Southwest. They offer points to customers in the hope that customers will choose them , as opposed to a firm that does not award points, when renting cars. That isn't an endorsement. I'd recommend two things: 1) Send Payless a complaint 2) Review Payless on Yelp and other ratingplatforms so others cn read about your bad experience, and maybe use your feedback in deciding who they should rent their cars from.
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Southwest is a VERY ethical airline that does try to do the right thing for it's passengers. You are just the most recent example. Glad it worked out for you, and thanks for sharing your experience.
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Saving seats does not have to lead to confrontation. Throw your bag or jacket on the seat you want to save. If someone asks if the seats are taken, you can say yes. If pressed further, you can say the person using the seat is somewhere up front - which would be true. I left my own computer and headphones on my aisle seat w hen I left the seat to visit the restroom last week when boarding for my full flight was stil going on. People got the messge that the seat was taken.
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06-25-2018
05:05 PM
06-25-2018
05:05 PM
Your card earns 2 points per $1 spent on Southwest purchases and Rapid Rewards® Hotel and Car Rental Partner purchases. 1 point per $1 spent on all other purchases. The only way to verify that you are getting the right number of points is to determine how many purchases go into those wo cateories, then based on that determine how many points you should earn, and compare with how many you acutally earn
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