Southwest Airlines Community

@mlittle217 wrote: I have a layover in Chicago that is only 1 hour. Our plane is scheduled to arrive 8am and connecting flight departure is 9am. I am so worried we wont make it. Will we have enough time? What happens if we miss the connection? Do I have to pay for a new flight? Where will my checked bags end up? Thanks! Good morning.   First point would be that Southwest wouldn't sell you a ticket involving a connection if Southwest didn't think that you'd have enough time to make your connecting flight. So f your flight is on time, you should not have any trouble.   If' your flight is late, then it depends how late it is in order to determine whether or not you make your connecting flight. Remember your connecting flight could also be running late. Also if you are running just a bit late, the airline might hold the connecting aircraft so that you'd make the flight - that's more likely later in the day.   If you miss your connection, Southwest will automatically ty to book you on the next available flight. Your luggage would normally also be routed to that flight.   Hope you have a good trip. ... View more

Wecome to the forum, and thanks for the suggetion.   Well, Jordan I'm not sure that would improve things for A List Preferred holders. Why? SW allocates boarding position first to A-List Preferred, then to A-List, then to EBCI, then to people who check themseles in. Thus A-List Preferred holders already get the best possible boarding positions, and EBCI wouldn't improve that.   Everyone has to "check in" to get boarding passes in order to get through security. EBCI doens't change that either. ... View more

Sounds like a perfectly awful experience. Sorry you had to endure it.   Hope you got the name of the Southwest employee. If you did, please share it with customer relations so the employee can receive appropriate recognition for her behavior. Be sure to tell them the gate number and date/time this happened. The airport probably has a video of the interaction. ... View more

@SHAWMIX7 wrote: Hi Blake, Actually social media was the first place I tried to contact someone.  I sent a DM on twitter,facebook,and Instagram when we was in the baggage office.  All responses was generic and not helpful.  I'll try calling.  Thanks. Hi again.   I'm going to suggest something that some here will disagree with: send the CEO  letter with copies of your attempts at communication as well as the responses from Southwest. He probbly won't actually see the letter, but your complaint will enter the food chain well above customer service.   At the very least, I can pretty well guarantee that you will receive a personal response to your letter.   The above is a tactic that I don't often use, but I do use it when I feel that customer service has not done it's job.  If Southwest customer service is not doing it's job, someone above them should be made aware of it. ... View more

@rich1954 wrote: If you go to your recent activity it will explain the 24 month policy and show your most recent activity. It is too bad they would not send out a courtesy  email to warn us we are getting close to losing them though. Now THAT is a good idea. I know American does this as I've gotten them. ... View more

You can save a copy of your boarding pass to your phone's photo album. That would fix your problem.   Look for the camera icon at the top right of your boarding pass screen -- just above and to the right of the reference to google pay. ... View more

@SHAWMIX7 wrote: Emailed Customer Relations and just received a response back.  Nothing in the response back had to do with anything that I included in the email.  Just a blanketed statement.  Awesome to know as I am a travel agent.  Southwest will not be used with my clients going further. I am over it.  Sorry to hear about your luggage problems.   Was your e-mail just a complaint or did you ask for something (compensatiion of some sort)?   If it was just a general complant, I'm not surpirised that you received some sort of form letter. Every airline receives bucket loads of general complaints, and has neither the time nor manpower to provide personal responses to every one of them.   If you didn't ask for something, I'd suggest that you try again. ... View more

@sallenkv wrote: That's very strange.  Previously on the SW website this was posted:   We are currently accepting air reservations through March 6, 2019. On August 16, 2018 we will open our schedule for sale through April 7, 2019.  Well, the website did previously say "This date is subject to change! Please check back frequently."  ... View more

@erinlangs wrote: 8/15/18 Flight 2497 OAK to Chicago (Midway) there is a 92 person group on this flight with 29 wheelchairs that preboarded. Southwest - DO NOT sell early bird Checkin when you have a group booking like this. My mother and I were B2&3 with early bird fee and got middle seats. Not only did this group take most of the aisle and windows but they used purses to save seats too. Not cool and SW needs to control this. Any early bird fees should be refunded - this flight is a bad joke  Morning.   Sorry to hear about your problems.   Your situation was pretty unusual: 29 wheel chairs and a group of 92 (presumably people accompanying those in wheel chairs?) that took most of the aisle and window seats, with A1-aA60 taking the rest. I've never experienced that number of pre boarders.   Southwest might not know about that number of pre boarders until shortly before the flight -- probsbly not at the time that most people would buy EBCI. So limiting the number of EBCI buyers would likely not have helped your situation.   Gven the unusual circumstances, you might want to contact the airline directly to see whether or not it would be willing to refund your EBCI. If you do, I have no idea what would happen.   Details on how to contact the company are on the top left of the contact us web page   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US ... View more

@JacquelineR wrote: I am hopeful that by sending a message through Facebook I am able to get some updates on a request to change a reservation because we cannot access the site while traveling internationally  Hello.   As others have said, there are problems trying to make/change reservations from outside the U.S.   You might try the cell phone app, accessing via a VPN, or contacting via e-mail or twitter. If via twitter, wait til you can communicate via DM before providing any personal information.   Details on how to contact the company are on the top left of the contact us webpage.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US ... View more

Hello.   Sorry to hear that your were having trouble.   My personal eperience is that the qpp can get balky if it's been open for a long time -- weeks or months. You might want to try logging t he app off, and then logging back on. ... View more

Hello.   The reason you did not receive an option to add travel insurance is because Southwest does not sell travel insurance.   To answer your question, you can cancel your flight up to 10 minutes before schedule departure and receive a refund OF A REFUNDABLE FARE TICKET.   iF YOU BOUGHT A WANNA GET AWAY FARE, the ticket is non refundable, but if you cancel, the airline makes the full value of the ticket available to you for future travel on the airline. Note such travel funds must be used for travel completed no later than the date you BOUGHT the original ticket, and travel is restricted to the person whose name was on the original ticket. ... View more

Hello.   Sorry to hear that you are having trouble. Since this is a customer to customer forum, it is unlikely that anyone here will be able to help you out.   I think your best bet is to contact customer service, even though this is not something you want to do. You could ask someone there about the error code. I'd advise you simply get your reservation changed.   Details on how to contact the company are on the top left of the "contact us" web page.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US ... View more

Hello.   First of all most Southwest fliers don't think that the boarding process is painful. Most enjoy being able to chose where to sit and who they sit next to. If you have an assigned seat next to a big smelly person, you are stuck with it.   Second, while not encouraged, seat saving is also not discouraged. Due to the boarding process, people traveling together may board at different times. Seat saving lets them sit together.   Southwest carries more passengers within North America than any other airline -- probably over 160 million this year. If the boarding process were a major issue, that would probably not be the case.   I do agree that a pre boarding announcement asking paassengers to be considerate of other travelers would be nice. ... View more

Sorry to hear that you had a trying experience.   I actually was in St Louis on the 10th and stayed at the Quality Inn across from Lambert. .News reports indicated that   parts of the city had baseball size hail., and the rain was instense - closing I-70 for a while and flooded  baggage claim at Lambert terminal 1.    Also, sorry to hear about your having to spend the night at the airport. Like every other airline, Southwest does not provide free hotel stays when the cause of the problem is an act of god -- like hail and heavy rain. If you had gotten a coupon it likely would not have done you any good as I think every hotel in town was full up due to thePGA golf championship being held in St. Louis.   As far as your luggage, I suspect (but do not know for a fact) that the sirline didn't want you to self rebook as it was concenred it might not be able to hook you up with your checked luggage.   I also supect the problem permeated every airline serving Lambert. So the situation wasn't comletely  Southwest's fault. Had you been on American, You likely would have experienced someting akin to what you experienced on Southwest.   Hope your next trip is a bit less of an adventure. ... View more

There shoud be a schedule udate later tis month which will take the schedule out to the first week of April. You should be able to book your flight at that time. ... View more

In my view,  it does not make sense to buy or transfer points. When you consider that points are worth about a penny each when buying a wanna get away fare, you pay more than that when you buy points and when comprehending the transfer fees that brings the cost over 1 cent a point.   IMO you are much better off just letting your points grow to the level  needed for a flight and then using your own points. Don't forget you can earn points for renting cars, staying in hotel rooms, eating at restauants, etc.   Also, don't forget that you can buy a ticket for another person using your own points. That's better than transferring points to another person for their use. ... View more

@DancingDavidE wrote: @daryldiebold wrote: I was on delayed flight from Las Vegas to St Louis #WN473. I usually sit all the way in the back. But they cutoff four last rows for their stuff they said. Huh? Didn’t I pay their salary partially. Was the flight pretty empty? I have seen a couple of similar posts where people like sitting in the back (I think we agree that this isn't the most common favorite spot among all travelers) and were blocked from it - if the flight was lightly populated I think the FA like to keep everyone in front of them.    If no passengers in the last few rows, then the FA can sit there instead of the jump seats.     I hand't thought of that. If there weren't many people on board and the rear cargo hold had stuff in it,  It might have been a weight and balance issue, with the crew insuring proper weight balance for the aircraft.  ... View more

Hi.   The website informartion about the events is pretty sparse.  Chase didn't do a very good job of putting it together.   That being said, there appears to be a way of having you input your name, e-mail, and desired city, and presumably Chase will e-mail details to you.    https://www.southwestprioritycard.com   and details of what you could win are here   https://www.doctorofcredit.com/chase-priority-tour-promoting-new-southwest-priority-credit-card-will-visit-10-cities-with-over-200000-in-prizes/   Hope you win something.     ... View more

Well, all you can do is be patient.   Lots of items get returned to their owners, but not all of them.   Hope it works out for you. ... View more

Monring.   Yours is a common problem.   I would try the SW cell app. Alternatively, you could try e-mail or twitter. Detals of how to do these things are on the top left of the contact us webpage below   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   If via twitter, wait until you can communicate via DM before typing in any secure information. ... View more

Morning.   Well since I wasnt there I have no first hand knowledge of the situation.   IMO, if the crew had stuff that had to be in th plance, the most logical place to put it would have been the very back of the plane. Why? Because most people don't want to sit back there. ... View more

@DancingDavidE wrote: @dfwskier wrote: Hello, at the monent I see two seats on 183 conecting in Dallas with 63 out of DCA departing at 6:55 tonight. There seems to be plenty of DCA availability tomorrow afternoon/evening.   IAD shows 1 seat on the 4:55 this afternoon connecting in ATL, and lots of availability tomorrow.   BWI shows one seat at 7:25 tonight connecting in STL and availabiliuty on several flight tomorrow afternoon/evening.   I'd suggest that you call SW and try to get on one of the flights mentioned above. I don't work for SW, so I can't do that for you.     Just to clarify @dswinke @dfwskier - were you originally looking only at direct flights?   One of Southwest's advantages is the flow of aircraft accross the country so that you can reach a destination from more than one route.    If you are traveling light for business it won't be any trouble to transfer planes in ATL (southwest is all on one section of Concourse C) or BNA (also all down one concourse). Dallas I don't have the layout down but the airport is fairly compact as well...hopefully you were able to catch one of these options and are on your way home already.     Actually, after the OP said there was no DC/Houston availability for the next 5 days, I was just looking at whether there was availability out of all three DC area airports, found some today, and found lots more tomorrow. ... View more

Hello, at the monent I see two seats on 183 conecting in Dallas with 63 out of DCA departing at 6:55 tonight. There seems to be plenty of DCA availability tomorrow afternoon/evening.   IAD shows 1 seat on the 4:55 this afternoon connecting in ATL, and lots of availability tomorrow.   BWI shows one seat at 7:25 tonight connecting in STL and availabiliuty on several flight tomorrow afternoon/evening.   I'd suggest that you call SW and try to get on one of the flights mentioned above. I don't work for SW, so I can't do that for you.     ... View more

Hello. Sorry to hear about the missing photos. If you have not already filed an item lost report with Southwest, here's what you need to do:   https://www.southwest.com/html/customer-service/faqs.html?topic=lost_and_found     ... View more

@DancingDavidE wrote: @ringoszeto wrote: Hi, my booked flight was cancelled in March 22 from New York to Chicago. The counter lady confirmed that refund would be credited to my credit card account later. However I still have not received any payment for this flight cancellation. Kindly advise the time schedule for this kind of refund and how I can follow up on this matter in case the refund never comes.   Regards, Ringo @ringoszeto, you'll have to call Southwest about this, this is a customer-to-customer forum for advice, suggestions, etc. - our suggestion will be to call Southwest.   Refunds happen virtually instantaeously. So not seeing anything after almost 5 months is suspcious. The first thing I'd suggest is you verify that the amount did not come back to you as travel funds. If that didn't happen. then please do as David suggested.           ... View more

@Futureceo wrote: Hi- I thought Hawaii service details from CA would be announced 8/7/18...that said, when will schedule be announced?  thanks, can't wait and excited... 🙂 Hello. Why did you think details would be announced on 8/7? As are you, most people are pretty excited.   Anyway, Hawaii is a frequent topic around here, and rather than rehash what's already been said, it's easier to provide link:   https://www.southwestaircommunity.com/t5/Community-Outreach/Hawaii/m-p/78226#M270     ... View more