@ronnyradio wrote: Geez, what was the purpose of this? Do you work for SWA or just an apologist? Obviously the OP knows that a ton of people love SWA but it does't work for him and his group and their policies (idiotic in his opinion) have cost them 700K annually. SWA should know this - and now they do. I'm skeptical that if this group has been traveling in the past that they don't already have go-to airlines, so it wouldn't be accurate to say all of their travel was in play necessarily - anyway, the policies that "cost" $700k in this case have earned Southwest much more from the many customers ( >120 million annually) that have embraced their way of doing business. That said they would always hope for a few more, and setting up this community is one path to help people new to the airline or infrequent travelers to gain a comfort level and become repeat customers. The OP didn't seem to be very interested in adapting to the system or learning any alternate approaches though - why did he post here if not to get some sort of feedback or audience?
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