Southwest Airlines Community

@DancingDavidE wrote: Excess points will go back to the account holder's RR total - hopefully what you actually did was have the family member book your ticket instead of transferring the points which takes a hefty toll. If not, do it that way next time to save the total number of points. I didn't catch this in the original post until I went back to re-read after I saw the post from @DancingDavidE (we were replying at the same time!)  Yes, hopefully your family member booked the ticket for you rather than transferring points to your account.  My first reply assumed that they booked on your behalf. ... View more

Thank you! ... View more

If you're curious to see some of the historical posts from Bill, a retired member of the Southwest Network Planning Team, click over to his profile and the discussions he participated in, here (51,155 Loves Received!)  If you have some time, click through his posts, they are fascinating to read if you're in to this kind of stuff.   He regularly provided insight to schedule changes, see this 2018 link here as an example, it includes this quote, "And to accommodate March’s Spring Break traffic surge, we’re continuing to seasonally tweak markets and frequencies, adding a few new ones, bringing many back, and ending a few."   Another post, here, from 2016 includes a short side note about ending nonstop service between Atlanta and Okalhoma City.  Note that the post (and other posts) also includes a link to a .pdf view of the spreadsheet summarizing changes.   I think Bill's posts are more than any other airline, maybe even Southwest now, will publicly provide about thy why and how of their schedule changes. ... View more

@Jwalsh3rd wrote: This old travel;er is grateful to hear this story.  I have used Twitter, but Live Chat is a great idea.  Used it on a lot of websites, but what a great tool when all else seems to be failing me.  This is a super valuable new piece of knowledge for me!  Thanks for both of the replies that brought this up. When you use Live Chat you also automatically provide the support team with your information, when you use twitter you'll have to send your confirmation number or other identyfing information via direct message, so Live Chat is definitely preferred by cutting out that step of identyfing you when you connect.   It also cuts out the opporutnity to accidentally send your confirmation number as a tweet instead of a direct message.     ... View more

@BigBert10 wrote: So, it looks like Southwest was at SFO before even thinking about buying AirTran.   Thanks, this helps a lot! 😄   Sad how they are reducing service at SFO right now when they removed PDX and SNA I'm sure its a tough environment with the other guys being so dominant. The Southwest model has always been short-haul flights with ample connections, unfortunatley due to the limited number of flights from SFO they may be prioritizing connections to focus (hub) airports or planning on customers using OAK and SJC for a wider range of direct flights.   Use the "Contact Us" link to send any direct feedback to them about your preferred routes.         ... View more

Starting tomorrow EarthX begins at State Fair Park in Dallas.  Admission to the weekend event is free.  This is an opportunity to discuss, share and learn about the efforts of many to consider the environment, especially in relation to good personal and business practices.  Thank you SWA for recognizing the environment's relationship to good business. ... View more

Aloha!   Thanks SWDigits from DCA!    Warmly!  Shaun Chung ... View more

@dwaynec74 wrote: How did you get refunded? Contact Southwest rather than Chase, they should not give you a hard time.  I'd send Southwest an email message with the refund request using the online form or use the Chat function from within the app.   ... View more

@DancingDavidE wrote: Can you try Twitter or even better Live Chat from the App if you are a rapid reward member? +1 for Live Chat within the app, I posted wait times for recent my experience here. ... View more

All indications are that fares will increase in the summer and early fall, due to the limited seats available following the MAX grounding. I'm not expecting much in the way of big sales this year. ... View more

@Tkcho2,   You were in a difficult situation, and I'm sorry to hear that. It does sound like our Flight Attendant may have missed an opportunity to handle your concerns with more compassion. I'm certain it was equally uncomfortable for the other parties involved, and I regret that proactive measures weren't taken so such circumstances could be avoided.   Please reach out to our Customer Relations Department so a Customer Representative can work with you toward a resolution. Oftentimes, we're able to offer a gesture of goodwill and invite you to come back in the future for better experiences.    ... View more

Hey,   I have already stated in my first post that i really love SWA! I just did not like the open seating system and posted my viewpoint to learn about what others feel about it! That's all! Its just an opinion!   Thanks. ... View more

Thinking out loud, your best bet may be to check a third party web site like Glassdoor. ... View more

I've now received a similar message for a July flight and the implementation is definitely clunky and confusing. Posting here as it happens for awareness for others.   Apr 22 at 10:18 PM Eastern time -- received the email with the change notification.  Note that the email notification stated that we would be able to rebook, if desired, "between the hours of 12:00pm (CDT) April 23, 2019 and 11:59pm (CDT) April 28, 2019." Apr 23 even now at 8:57 AM Eastern time (before the rebooking window stated above) the original flight that we were booked on is still showing as available for sale.  I'll be curious to see what happens at noon CDT to see if that flight goes away.  If it doesn't then I'll inquire and post an update. The confusing part is that the message says we were rebooked but our original flight is still showing in the system with seats for sale.  I assume it's a timing issue between different systems but that's just a guess.   -- Edited to post this update --   Our original flight (leg 2 of 2) was NOT cancelled, the flight times just moved to earlier so I'm not sure why the system moved us to a later, different flight that had an extra stop.  I tested the chat functionality within the app and Sarah (thank you!) was able to get us back on the original leg 2 flight.   ... View more

On a multi-passenger travel fund the fee is $100 per person. ... View more

I second the live chat option for quick help.   Note that weather in TX yesterday cause significant flight disruptions. There are likely many folks who need help, resulting in the longer wait time. ... View more

@bec102896,    Now that's some stellar hospitality!    ... View more

Hey @Yolidw ,   Check out this role in Maui: https://careers.southwestair.com/job/29000/Ramp-Agent   Hope to see your application!   ... View more

I think she is referencing your personal email address listed on your application. Good luck! ... View more

I agree that this is a great forum for opinions to be expressed!   On a personal note I post here because I love the Southwest business model and am fascinated by the seating policy/situation/debate/whatever you want to call it.  I don't have any skin in this game other than loving that I have Southwest as a transportation option.   My *opinion* is that the current set-up is confusing/causes debate/is ambiguous so I truly believe that your feedback is important.  I just think it will carry more weight if you send Southwest a good old-fashioned letter with your concern/recommendation(s)/and contact information.  Will it help?  I don't know.  But I think it will carry more weight than just a comment here (I recently sent a letter to the Investor Relations team and received a phone call with the information I requested).  I didn't state my thoughts about the "open seating" policy, so who knows, I may agree with you!  Or not!   Safe travels          ... View more

Hey Elijah! Thanks for replying.  Actually, no, I am not a last minute traveler. I'm a planner. I like to plan my travel at least a month in advance. The rates and the routes out of ORF are just oppressive. I literally feel stuck here. My only alternative is to drive an hour and a half to Richmond, VA for a little better flight options. Or three hour to Dulles International.   Still feeling stuck in ORF, S.H.H. ... View more

@MoniH two things to check:   In my experience (and others here) the points post after your Chase statement closes -- how long has it been since your statement closed? Is your Rapid Rewards number on the back of your credit card and is it the correct number?  Note that RR numbers are printed on personal cards but not business cards. If your statement closed more than a week ago and if Chase has your correct number then I'd call Chase to inquire.   I'm another customer like you (of both Chase and Southwest) so here sharing my experience and trying to help.  Happy to try to help if you have additional non-personally identifying information that is different from the above situation. ... View more

@SWDigits wrote: @Htrcase wrote: Can I travel with 11m old twins and 8yr old alone? How many tickets will I need to get? You will need to buy three tickets (one of the 11 month twins can travel as a lap infant with the other in their own seat with a Child Restraint System) but you can buy four if you want both of the 11 month twins to have their own seats with their Child Restraint Systems.   One caveat to this approach would be that with four tickets, the 8 year old would be sitting across the aisle from you since the rows are three seats wide, and the two CRS would have to be installed in the window and center seats as they aren't allowed to block your own egress to the aisle.    If the plan is to put all four bodies into one three-seat row, then you should purchase three tickets for yourself, the 8 year old, and one of the twins.   For mature 8-year olds they should be fine sitting across the aisle from you, I just wanted to make sure you knew the layout.   https://www.seatguru.com/airlines/Southwest_Airlines/Southwest_Airlines_Boeing_737-700_new.php       ... View more

@bryan_chen definitely add your serial number to the claim if you have it. The most recent similar lost and found thread indicated about 10 days (they had the serial number for the claim. Here is the link for the other thread: https://www.southwestaircommunity.com/t5/General-Travel-Policies/Left-laptop-on-plane-Microsoft-Surface/m-p/89833/highlight/true#M7251 ... View more