Southwest Airlines Community

Sounds like fun! Your purchase receipt should show all of the detail. If you were to buy a round trip ticket now it would show something like this: + Dominican Republic Airport Departure Tax $20.00 + Dominican Rep Tourism Tax $10.00 + Dominican Republic Airport Authority Fee $30.00 + Dominican Republic Airport Infrastructure Fee $32.60 ... View more

@dfwskier wrote: The value of points has not changed. It reamains x points per dollar of fare. However if the $ fares are higher, then the number of points to buy those fares also is higher.   X = 78. 😉   This factor last changed one year ago (April, 2018) when Southwest shifted from WGA points fares primarily at a variable 72-76 point per $1 cost (while also lowering the number of points required for Anytime and BS fares).   Historically, since the introduction of the points-based system, Southwest has instituted a devaluation almost annually. While it seems we may be "due" for another adjustment, I suspect that won't happen anytime soon, due the current circumstances under which Southwest is operating.  ... View more

@mknapp wrote: I just returned from CA and my return flight was not TSA Pre-check even though I booked it including my Know Traveler number.  My flight out was TSA Pre-check but not home.  How does this happen?  I did not have my number with me so I had to go back through regular screening. @mknapp what was your departure airport on the return leg?  TSA PreCheck is airport and airline specific.  For example Long Beach, CA isn't listed on the Southwest PreCheck page (click here) that includes a list of PreCheck airports.   Also on the same Southwest page the following caveat is listed (look under the "Who is eligible?" heading):   "...no one is guaranteed expedited screening. Eligibility is determined by the TSA on a per-flight segment basis."   So even if you were flying out of an airport with PreCheck there could have been something going on with the TSA system that prevented you from getting the okay for the expedited security. ... View more

This is a pretty good explanation of how to proceed. The link refers to a method of notifing the airline of a special needs passenger. The link is not intuitively obvious. A better solution would be to call the airline and mention the special need: 1-800-I-FLY-SWA    https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol.html?clk=GFOOTER-CUSTOMER-ASSISTANCE     ... View more

@dmyockey wrote: Thank you for the response. I also spoke to someone at the customer service desk at the airport yesterday and she advised me that it should not be an issue. We do need to check our bags at the desk rather than a kiosk. But she said it is routinely done as a courtesy. She advised to leave plenty of time as the customer service line might be long. Hope this is helpful information to others.   Dy I just saw another thread about this same approach going to Cabo via DEN. Hopefully they see this here or else one of us can post a link for them.     ... View more

@Mariek92 wrote: Yes, that’s good advice. It seems like they are only canceling the flights that aren’t full. I wish they weren’t doing this at the last minute. The other airlines with the MAX have been able to avoid this- Southwest could too. I got a letter from Southwest’s President today saying they are trying to do better. It was probably sent to those who had a cancelled flight. It was sent to everyone, I also got it but have not had a canceled flight.   Actually I meant the opposite on the flight status - if Southwest is still selling seats on a flight then then it's clearly not slated for a later evaluation.   If there was a flight out there in limbo, they may put the selling of additional seats on "hold" while they figure it out.         ... View more

@abw92656 (and anyone else with similar thoughts/experiences) are you able to send your feedback to the Southwest Customer Relations team?  Most of us here are other customers so it might take a while for your comment to get noticed with someone from Southwest.   Twitter (@Southwestair), phone (1-855-234-4654) and email are all options (email contact method is included as an option here).   Thanks! ... View more

@kthaye1 terrific!   And thank you for circling back here to let everyone know the process worked as advertised, it helps others down the road.   All the best!!! ... View more

@MauiWowi57 Southwest just announced that they've completed the schdule updates through August 5th.  Blog post is here. ... View more

@Brookiecookie I'm not sure if this is an option for the notifications, but on the main careers web site under "Job Categories" there is a category listed for "Flight Attendants & Inflight Operations". Here are the two pages I see on the careers site: https://careers.southwestair.com/ <-- scroll down toward the bottom third of the page https://careers.southwestair.com/c/flight-attendants-inflight-operations-jobs ... View more

@Lhall wrote: Hello, My family and I are leaving on a flight tomorrow morning. I was able to check my 5 year old son in online, but it says the rest of us are required to check in at the airport. Why is that? Will he be seated apart from us?    Thank you! As @SWDigits mentioned, there is still a good chance you can sit together. You'll be able to game plan the options better when you get checked in.   Is anyone in your party usign an infant, child fare, senior fare, or military? These are some of the ticket types that you have to be either age verified for the first three, or military ID verified.   If not, here are some suggestions:   1) if you check-in at the airport, maybe try to arrive a little earlier than usual.    2) try other methods to check in as well, online or use the app whichever you didn't use the first time. If using the app and you are rapid rewards member you can live chat to ask questions about why your ticket is marked for check-in at the airport.     ... View more

How does keeping Max8’s out of service for longer fix anything? The planes were taken out of service through May because they won’t be cleared to fly before then. ... View more

If you wanted to be sure that someone at Southwest did read it, use the "contact us" link to send a message.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   If you wanted to follow up directly about your experience then use the same link to call customer relations (if you haven't taken this step already).     ... View more

Just to add on, for security reasons, airports and the TSA sometimes shut these lanes down for the day. I just flew from FLL and didn't see any issues on the day I flew. ... View more

Thank you for taking the time and replying. Your post is reasonable and I have contacted customer relations. Safe travels ... View more

I joined February 2018 I just miss the hiring process. So I am now waiting for the next hiring opportunity. So hopefully I will hear something this year.  As I understand  there are many applicants and it’s a very long process. Good luck to all. ... View more

One related note is that the following blog post from August 2018 is also available:   A Resource for Family Travel: Locating Mothers’ Rooms in Airports across the Southwest System ... View more

@collshan    Sorry to hear your flight was affected by a schedule change. I recommend you reach out to Southwest by the Live chat option on the Southwest app or you can reach out to southwest at 800-435-9792 and one of the representatives would be glad to assist you.   As @SWDigits mentioned your original flight was probably affected by the ongoing MAX cancellations.     hope your able to get a more desirable itinerary without any trouble Blake  ... View more

Also, click here for SW's Contract of Carriage. ... View more

Hi Dominiquebyrd,   Thank you so much for your service. Thank you also for sharing your journey through the Emerging Leadership Development Program. It sounds like so much fun. This is one of the many things that I love about SWA, there are so many opportunities for growth. I am trying to not be so anxious. I applied with Southwest for a Flight Attendant position in February 2018. Although I have not heard anything back yet, I am still hopeful and praying that I will hear something soon. I love getting out and interacting with people. It is such an awesome feeling to be able to help someone in bettering themselves, which ultimately helps to better the organization. Becoming a FA is something that I have been wanting to do since my kids were babies, but as a single mother I had to way my options. Now that I am a newly single mother of a college student and one preparing to head to work for Disney, I am stepping into a new chapter of my life. I guess you can say that I am trying to adapt to a “new normal.” ❤️😢😂It is bittersweet , but I am so proud of my two angels. Now I can focus on a new career as a FA. Praying God’s covering over you and I hope to be joining you one day. 😁Maybe I will get to train beside you one day. 😉✈️😁🙌🏾🙏🏾❤️ ... View more

I'm not aware of a way to sign up for a route notification from Southwest. The March 4th press release simply stated "Additional service details, including plans for previously announced gateways of San Diego and Sacramento, and for Lihue, on Kauai, will be announced in the coming weeks."  I'm guessing that the unannounced internal timing be be delayed given the grounding of the MAX 8.  Southwest was only using the -800 on the Hawaii routes but they've had to reshuffle their entire flight schedule and right now they're having a hard enough time taking care of all booked passengers.   The best way to get notified as soon as possible may be to set up a news alert on a third party site or news site.  For example Google has instructions on how to "Create an alert". ... View more

@DancingDavidE wrote: @chgoflyer wrote: Ugh. I can't believe Southwest let this happen again. Was it early in the year last year too? I feel like it was also at an "obvious" stage of the year when many people won't have earned it yet.   This would be disastrous at the end of the year when many people are close and may make decisions based on seeing that email.     I got one of those error emails back in January 2017 people were angry then since people thought “maybe they were helping me out since I was so close to earning the companion pass” ... View more

@DancingDavidE wrote: I'm a fan of Seat Guru +1 ... View more

Your Rapid Rewards points post to your Southwest account after your credit card statement closes each month (check with Chase for timing of your statement close).  *Best case* scenario (as reported by several other customers in this thread) is that you will see your Companion Pass in your Southwest account about a week or so after you see the points post.  As noted by @bec102896 the terms of the offer provide a longer time frame so it could take longer.   Complete spend --> Credit card statement closes --> Points post to Southwest Rapid Rewards account --> Companion Pass posts to Southwest Rapid Rewards account.   Southwest also has a nice page explaining how to use your new Companion Pass: https://www.southwest.com/html/rapidrewards/promotions/promotions-companion-pass-tips.html ... View more

Thanks for closing the loop to let us know how it went! ... View more