" Hi @anyonebutswa. Thank you all for coming here and sharing your concerns. I know everyone is hurting, and I'm so sorry if we've been letting you down throughout these unprecedented circumstances. While we are not making exceptions to refund nonrefundable fares canceled by our Customers, I urge you to contact Customer Relations to discuss your individual situations if Southwest canceled your reservation. It's important to note that our Customer Relations Department is a different Department than 1-800-I-FLY-SWA. While Customer Relations' phone lines are not open on weekends, they respond on Facebook and Twitter 24/7/365. Thank you. Nicole Community Manager Nicole, I called Customer Relations after speaking with customer service and was told in no way could i receive a refund. While i appreciate that we have been given until June of 2021 to use the $1800 we have in credits, I would prefer to have the cash back in my bank account. I asked to speak with a manager several times while speaking to the customer relations dept and was told I would have to leave them my phone number and they would call me back. It has been four hours and still have not received a call back from a manager. BTW, thanks for trying to help others.
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