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481
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18
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12-27-2022
05:31 PM
I'm going to say SWA did have some control over the overall mess up this year, having an outdated system we are finding out. It's sad that so many had to experience such a bad holiday meltdown that coincided with a storm.
Hopefully SWA makes all passengers as whole as they can and learn to move on and get things fixed and improved.
I still love their programs. When I heard of the upcoming travel passengers increase and then the storm, I canceled all my DEC flights for future credits.
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12-27-2022
05:27 PM
12-27-2022
05:27 PM
Bash away, I'm going to say you get to do that. But since this forum rants don't really get to the admin of SWA, it is fruitless.
I like you, enjoy coming on here to view what folks always have to say, good and bad. And it makes me feel good I heeded the warnings from weeks ago and canceled ALL may flights in Dec. Not only that, everyone was warned a BIG storm was coming. But SWA did make it worse by having an outdated flight system,...lol, the perfect storm for disaster.
I will continue to fly SWA.
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12-26-2022
05:59 PM
12-26-2022
05:59 PM
Months out we were told, (advised) that this would be one of the busiest flying seasons in many years. Weeks ago, we were told that a winter storm blast was heading to the majority of the country. That's all I have to say about that.
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09-10-2022
02:23 AM
2 Loves
Hence why I buy my luggage at Goodwill, and it really isn't worth that much to begin with. That's just me. I hope you make your claim, and you get the outcome you seek.
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As I read these things, I imagine my grandson is writing them. I still remember just sitting there and waiting for my flight to end, no IPODS, not headphones, and so on. We are talking about a free service, it you paid the 8 bucks for internet, then that's another issue. I don't fly other airlines, so I don't know if passengers face the same problem. Maybe I just suggest that you get a good book that you have wanted to read and take it on board with you. But I will say you give me good reason not to stive for trying to reach ALIST preferred.
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@Chippy Obviously this is an issue with you. I take no issue with it personally, at least for now. I think that all airline employees have gone through so much these past 2 plus year and want to give them a break. And I also see nothing about those seats that entice me to sit in them even when they are available. Since I'm only 5'8 and 175 pounds, I guess I don't need any extra room, but that's just me.
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To all of you that say you want to switch airlines. I'm just going to say it, but before I do, my father was an Air Force Veteran, and both my brothers are Veteran's. With that said, I don't think this would be an issue to anyone of them. Now, I really don't know about the other airlines because I rarely fly them since 1998 or so, but here is what I know that SWA does do each year. I'm not saying there are "degree" of privilege for a person in the service one day or 3 decades, but then again, maybe there are. I appreciate and applauded SWA for what they do each year for a specific group of veterans.
As the official airline of the Honor Flight Network, Southwest flies Veterans from various Southwest destinations around the country to visit the WWII Memorial in Washington, D.C., throughout the year, free of charge. Today, on Veterans Day, Southwest salutes 25 World War II Veterans with a patriotic sendoff to the nation’s capital from LAX.
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09-06-2022
11:23 PM
@BBelobrajdic I agree with you, but regardless of the fact that is a glitch with this issue, it won't make me stop or decide any less to fly SWA. It's my dime and SWA gives me the best perks for my money. And now, flight credits don't expire!! Thank you SWA, now listen to our military flyers on this issue.
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09-06-2022
11:19 PM
1 Love
@dfwskier Totally agree. I personally think there should also be military discounts just for general travel not booked through the military. JMO.
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09-06-2022
11:17 PM
1 Love
@Barlowrltw I'm sorry that this happened to you. First and foremost, thank you for your service. It's been quite a while since I first heard ticket takers announce that service members have to be in uniform, I want to say at least 4 years. Yes, I personally think you should just be able to show your active ID, but that's just me. I hope the next flight gives better results.
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09-06-2022
11:10 PM
09-06-2022
11:10 PM
Thanks for posting, I registered already as well. Since I normally fly at least twice in the months of September and October this was an easy do.
I doubt you have the answer, but I'm curious if I get this promotion and I already have qualified for a companion pass, I wonder if both can fly on the trip???
That would be nice.
😍
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08-14-2022
02:49 PM
08-14-2022
02:49 PM
@martinkoren 25 years, you have me by several years. Here is one thing I've done, "WHEN" I have put a complaint on her, I always get names and post them. Not that it solved the issue any better, or faster, but I feel it gets back to somebody who cares. I don't blame anyone as it seems to be what's going on and I've been bumped as well, not fun. I've sent my detailed issue in a letter (way before email) and an email after technology became the norm, and have been compensated each time, it just took time. Yes, you want it now, I understand that, and as paying customers we deserve some decent response time, but I've said this over and over again, we still haven't gotten out of what COVID got us in to. Excuse, no, but I've learned to be just a bit more patient since then. Maybe it was a good lesson for me who use to blow off at the very minute I got irritated.
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08-13-2022
12:02 PM
2 Loves
I know there are many who get on this discussion board only to vent about a single situation of a bad experience. To be honest, I don't even recall how I stumbled on the discussion board, just something to do when stranded at home during COVID. Anyway, prior to being on this discussion board and since I've had GREAT and BAD experiences with SWA. Recently I was to leave Oakland at 7:45 to get home at 10:50. My flight was delayed over 4 hours and didn't get home until 2:30 am. Not quite happy about it, but I didn't complain. Things happen in business, and we still haven't had a full rebound from the COVID era with employees and pilots at full capacity. Anyway, I like the SWA perks, and "most" of the time customer service. I just wanted those people who read these boards who are connected with SWA, keep pushing forward with making us flyers feel happy. I once took a trip in my car to Oklahoma City and about 2 am had a flat on the freeway. I had to get a tow truck haul me to a tire store that wouldn't open until 8 am the next day, so I had to sleep in my car until then. So I had to sleep in my car, (on a cold rainy night) pay for a tow, purchase a new tire, and arrive to my destination about 8 hours past my initial time. So I guess my point is, it isn't just that things happen because SWA caused it, things can happen no matter what.
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08-13-2022
11:52 AM
@bwallet NO, my statement is that 35% are on the WGA.. But that was just an estimate not trying to be exact.
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08-13-2022
11:49 AM
08-13-2022
11:49 AM
@TheMiddleSeat As always, a wealth of information. That makes sense.
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08-13-2022
01:24 AM
08-13-2022
01:24 AM
As of late I keep getting information that my companion has to check in separately to my being checked in, but she still has the next boarding pass as I do. I go ahead and have her, and myself check in anyway just so something crazy happens she doesn't check in and is a C boarder. I'm not sure why this announcement comes up
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Many good answers, the top one is to gain ALIST and get an early seat, but if your still saving a seat, you're just doing it closer to the front of the plane. No flight attendants aren't going around and enforcing this, but I've heard many times an announcement that you can't save seats. Since I fly with my wife, (I'm A List, she isn't) I always have to board and hope to keep one of the other 2 seats from being filled. When one is filled, (because I don't deny someone from sitting down) the other one is still open. Normally most people actually ask, "is someone sitting there?" I reply, my wife is coming, but I can't stop you from sitting there. I've never had anyone decide to take that seat. If my wife gets on and there is still one seat left, I do as someone else on here mentioned, I move to the middle and give them the isle seat.
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07-21-2022
05:28 PM
07-21-2022
05:28 PM
I see that this is an old post, however, I don't think vaccine cards are required to fly.
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07-21-2022
05:26 PM
07-21-2022
05:26 PM
Sorry, I'm still old school and pay with SW Visa Credit Card to get the points and I've never had any issue with any service of the payment and/or reservation happening.
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06-23-2022
07:00 PM
06-23-2022
07:00 PM
This isn't trying to be sarcastic, but each window does have a shade that slides up and down. Just FYI. If you're thinking that others might want a window open, there are also certain rows that don't have a window at all. I hope this helps.
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06-23-2022
06:55 PM
06-23-2022
06:55 PM
Not trying to bully anyone, but I wouldn't consider any refund outside of the policy that I've established. SWA and many other companies worked and tried to do what they could during a crazy time of our lives, but they, or anyone, could guarantee everyone was going to be satisfied. Not just with airlines, but other issues and services as well I had to bite the bullet and move on. No, I wasn't happy, but I've not tried to make others feel bad as like with SWA, there were policies in place that I didn't take the time to fully go over and it's my fault. I hope this is just a minor blip in your life and you can move on and maybe I will see you on a future flight, if not, good, I have an empty middle seat.
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THANK YOU. Now please hire more employees and bring back more one-way flights to all destinations from any destination you take off from.
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06-01-2022
11:23 AM
06-01-2022
11:23 AM
Just know that the only thing for certain is, regardless of what's on the card, it's a CHASE card promotion, not SWA. Therefore any scam would be on CHASE, not SWA.
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06-01-2022
11:15 AM
1 Love
Any retirement is good, and congratulations. Now you have more time for the beach..
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05-29-2022
04:14 PM
@brettp1984 I'm trying to read this to understand, Did the G.A. say, "Anybody that can walk," or is this suppose to be, "Anybody that CAN'T walk." Because if it's anybody that can walk, you should have got in line yourself.
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@ Great information to know. I would have guessed there would be a glitch, but nice to know that this is possible. Thanks for the follow up
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@dfwskier I'm not sure if the kick tail coupons are any good either. Like you, I've got quite a few and did recently give out one to a ticket counter agent. She smiled and said, Thank you, we a big sincere smile, so maybe they are?
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